10
Trouble Shooting
You may save time and money by checking items below before calling for service. List includes common concerns that
are not the result of defective workmanship or materials. If your question is not explained below, contact Speed Queen
® Consumer Affairs Department at
800-843-0304.
723,&
3266,%/(&$86(
62/87,21
NOISE
Gear sounds or a low hum
Normal mechanical sounds in commercial-
quality washer
Normal operation.
Loose objects, such as coins or pins, in tub
or pump
Stop washer and check tub. Remove loose objects. If noise
continues after washer is restarted, objects may be in
pump: call your authorized servicer.
Rattling and clanking noise
Belt buckles, metal fasteners hitting wash tub
Close zippers, buttons, and fasteners. Clothing with
buckles must be turned inside out.
Squealing sound or hot
rubber odor
Overloaded wash tub
Do not overload washer. Stop washer and reduce size of
load.
Thumping sound
Heavy wash loads; unbalanced loads
Usually normal, but unbalanced loads should be
redistributed. Stop washer and rearrange load.
Vibrating noise
Washer not resting firmly on floor
Make sure floor is strong enough for washer. Adjust
leveling legs so washer rests firmly on floor. See
Installation Instructions
for leveling details.
Wash load distributed unevenly in tub
Stop washer and rearrange load.
Shipping plug not removed during installation
See
Installation Instructions
for details on removing
shipping plug.
Water splashing or slapping
noise
Spray rinse
Normal operation. Washer sprays water inside tub while
running at high speed during rinse and spin.
Whistling or whirling noise
Drum spinning without cloths
Normal operation. Holes in the tub can cause this sound.
OPERATION
Washer does not start
Electrical power cord may not be plugged in,
or connection may be loose
Make sure plug from power cord fits tightly into wall outlet.
Fuse blown, circuit breaker tripped, or power
outage occurred
Replace fuse or reset circuit breaker. Do NOT increase
fuse capacity. Call qualified electrician to correct circuit
overload problem. Call local utility company to correct
power outage.
Water supply faucets not turned on
Turn on water supply faucets.
Timer knob/cycle selector set incorrectly
Move indicator slightly clockwise. Pull out on timer knob.
Motor overheated
Internal overload protector automatically stops motor in
event of overload. Protector resets in approximately 3
minutes and motor automatically restarts. If overload
protector stops motor again, quit using washer and call
service technician.
Do not overload washer. Largest dry load level should not
be higher than bottom of fabric softener dispenser or top of
agitator.
Washer won’t spin
Lid partially open
Close lid completely.
Residue left in tub
Heavily soiled items
Wipe tub with non-abrasive household cleaner and rinse.
Before washing, shake or brush excess dirt and sand from
items.
