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Inspection or Services
- If this Product needs to be inspected or serviced and is compliant
in the country you live and use the Product in, please use the Horizon Online Service Request
submission process found on our website or call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product securely using a shipping carton. Please note
that original boxes may be included, but are not designed to withstand the rigors of shipping
without additional protection. Ship via a carrier that provides tracking and insurance for lost or
damaged parcels, as Horizon is not responsible for merchandise until it arrives and is accepted
at our facility. An Online Service Request is available at http://www.horizonhobby.com/content/
service-center_render-service-center. If you do not have internet access, please contact
Horizon Product Support to obtain a RMA number along with instructions for submitting your
product for service. When calling Horizon, you will be asked to provide your complete name,
street address, email address and phone number where you can be reached during business
hours. When sending product into Horizon, please include your RMA number, a list of the
included items, and a brief summary of the problem. A copy of your original sales receipt must
be included for warranty consideration. Be sure your name, address, and RMA number are
clearly written on the outside of the shipping carton.
Provided warranty conditions have been met, your Product will be serviced or replaced free of
charge. Service or replacement decisions are at the sole discretion of Horizon.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with a LiPo
battery, please contact the appropriate Horizon Product Support offi ce. Warranty
Requirements - For Warranty consideration, you must include your original sales
receipt verifying the proof-of-purchase date.
Non-Warranty Service
- Should your service not be covered by warranty, service will be
completed and payment will be required without notifi cation or estimate of the expense
unless the expense exceeds 50% of the retail purchase cost. By submitting the item for
service you are agreeing to payment of the service without notifi cation. Service estimates are
available upon request. You must include this request with your item submitted for service.
Non-warranty service estimates will be billed a minimum of ½ hour of labor. In addition you
will be billed for return freight. Horizon accepts money orders and cashier’s checks, as well as
Visa, MasterCard, American Express, and Discover cards. By submitting any item to Horizon for
service, you are agreeing to Horizon’s Terms and Conditions found on our website http://www.
horizonhobby.com/content/service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the country of
use and ownership. If received, a non-compliant Product will not be serviced.
Further, the sender will be responsible for arranging return shipment of the
un-serviced Product, through a carrier of the sender’s choice and at the sender’s
expense. Horizon will hold non-compliant Product for a period of 60 days from
notifi cation, after which it will be discarded.
5-14-2015
