NOTICE: Do not ship Li-Po batteries to Horizon. If you have any issue
with a Li-Po battery, please contact the appropriate Horizon Product
Support office.
Warranty Requirements – For Warranty consideration, you must include your
original sales receipt verifying the proof-of-purchase date.
Provided warranty
conditions have been met, your Product will be serviced or replaced free of charge.
Service or replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service – Should your service not be covered by warranty,
service will be completed and payment will be required without notification
or estimate of the expense unless the expense exceeds 50% of the retail
purchase cost.
By submitting the item for service you are agreeing to payment of
the service without notification. Service estimates are available upon request. You
must include this request with your item submitted for service. Non-warranty service
estimates will be billed a minimum of ½ hour of labor. In addition you will be billed for
return freight. Horizon accepts money orders and cashier’s checks, as well as Visa,
MasterCard, American Express, and Discover cards. By submitting any item to Horizon
for service, you are agreeing to Horizon’s Terms and Conditions found on our website
http://www.horizonhobby.com/content/service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the country of use
and ownership. If received, a non-compliant Product will not be serviced. Further,
the sender will be responsible for arranging return shipment of the un-serviced
Product, through a carrier of the sender’s choice and at the sender’s expense.
Horizon will hold non-compliant Product for a period of 60 days from notification,
after which it will be discarded.
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