14
Service and Support
In the unlikely event that you have a problem with
the hardware or software, please read the following.
Who do I contact?
Contact the company that you bought the
loggers from: Spectrum Technologies, Inc. or a
Spectrum Authorized Dealer.
Before calling, you can evaluate and often solve your
problem if you try the following.
1. Read this manual. It may only take a few moments
to get the answer you need.
2. Write down the events that led to the problem.
Have you changed anything in your computer
recently? Are you doing anything differently?
When Contacting Spectrum Technologies,
Inc.
please indicate that you need Technical
Support. Be prepared to:
1. Provide details on the hardware and software
configuration of your computer including:
manufacturer, model number, peripherals, and
versions of the operating system.
2. Completely describe the problem. The more
information you provide, the faster and more
accurately we will be able to respond.