SpectraLink NetLink 8020 User Manual Download Page 1

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September 2010 Edition
1725-36165-001
Version

SpectraLink 8020/8030 Wireless

Telephone

User Guide

with Session Initiation Protocol (SIP)

Summary of Contents for NetLink 8020

Page 1: ...September 2010 Edition 1725 36165 001 Version G SpectraLink 8020 8030 Wireless Telephone User Guide with Session Initiation Protocol SIP ...

Page 2: ...t or other notices Every effort has been made to ensure that the information in this document is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice and does not represent a commitment on the part of Polycom Inc Notice Polycom Inc has prepared this document for use by Polycom personnel and customers The drawings a...

Page 3: ... will find everything you need to quickly use your new handset If you have questions about features and functions customized for your facility contact your system administrator Please read the Safety section in this guide before you set up and use the SpectraLink 8020 8030 Wireless Telephone Polycom Model Numbers This document covers the following registered model numbers 802X SpectraLink 8020 Wir...

Page 4: ...olycom com support voice wi fi index html Customer Support Please contact your facility s Network Administrator for support You may also access the Polycom Knowledge Base at http www polycom com usa en support voice voice html Icons and Conventions This manual uses the following icons and conventions Caution Follow these instructions carefully to avoid danger Note these instructions carefully Labe...

Page 5: ...ectraLink 8020 8030 Wireless Telephone 9 Overview 9 Battery Packs 10 Features of your SpectraLink 8020 8030 Wireless Telephone 12 The Handset Display 14 System Icons 15 Call Status Icons 15 Softkeys 16 NavOK Functions 17 Menus 18 Handset Modes 20 Accessories 22 Carrying Options 22 Headsets 22 2 Customizing your SpectraLink 8030 8030 Wireless Telephone 23 Config Menu 23 ...

Page 6: ... Change the Language 34 Lock the Keypad 34 Unlock the Keypad 34 Place a Call 35 Place an Emergency Call 35 Answer or Reject a Call 36 Place a Call on Hold 37 Answer a Second Call 37 Resume a Call on Hold from Standby 38 Navigate among Call Tabs 38 Forward Calls 38 Clear Forwarding on a Line 39 Do Not Disturb reject all incoming calls 39 Clear Do Not Disturb 39 Redial the Last Number you Dialed 39 ...

Page 7: ...Call Logs 45 Transfer a Call blind 47 Transfer a Call consulted 47 Transfer an Active Call to a Call on Hold 48 Listen to Voicemail 48 Activate Installed Custom Applications 48 Use the Phonebook and Speed Dial 49 5 Using the Push to Talk Features of your SpectraLink 8030 Wireless Telephone 53 Make a PTT Call 54 Respond to a PTT Call 54 End a Wait Period 54 Select a Different PTT Channel 54 End One...

Page 8: ...lephone Call during a PTT Transmission 55 Start a Telephone Call during a PTT Transmission 55 Turn off PTT 56 Subscribe to additional PTT channels 56 6 Charger Options 57 Charger Models 57 Charging Status Indicators 58 Single Charger 59 Dual Charger 60 Quad Charger 61 7 Cleaning and Drying the Handset 63 8 Safety Information 67 9 Index 73 ...

Page 9: ...r workplace and on the public telephone system The handset gives you the freedom to roam throughout the workplace while providing all the features and functionality of a SIP desk phone The handsets will only work when they are within range of the wireless access points at your facility they are not cellular or satellite phones Install and charge the Battery Pack before using the SpectraLink 8020 8...

Page 10: ...only Battery Pack models BPL100 200 and 300 in the SpectraLink 8020 8030 Wireless Telephones Indications of low battery The handset will need to have its Battery Pack recharged periodically The Battery Pack icon on the handset display s status row indicates the amount of charge remaining Additionally the handset will sound warning tones and display the Battery Low message when there are fewer than...

Page 11: ...ttery Packs are supplied with your handset Polycom recommends that each be fully charged upon receipt to prolong battery life Battery Packs will slowly lose charge if unused To maintain battery potential charge unused Battery Packs occasion ally or alternate Battery Pack use After a length of time Battery Packs will lose the ability to maintain a charge and to perform at maximum capacity and will ...

Page 12: ...ctraLink 8020 8030 Wireless Telephone The handset operates much like a cell phone and is programmed by your system administrator to support the features commonly available in an office environment Orient yourself to your handset s features using the illustration below and the following explanatory material ...

Page 13: ...rgency Dial is programmed Check the Config menu to determine if PTT is activated Push and hold to activate push to talk mode 7 On hook Also referred to as END Use to power on and power off the handset and to end a call 8 Off hook Also referred to as START Use to obtain a dial tone or place a call 9 Nav and Nav OK keys Four directional navigation keys and a NavOK key Use the Nav ef and cd keys for ...

Page 14: ...f available Menu screens The call status screen has the following format This example shows System icons see table on next page Call tabs A call tab appears for each call in progress Two call tabs indicate that two calls are in progress The call status icon for the active call indicates that this call is being dialed The call status icon for the pending call tab to the right indicates that call is...

Page 15: ...t accidental activation Use the Unlk softkey plus the key to unlock it No Service message If warning tones are not disabled an alarm will sound and a descriptive message displays when the handset cannot receive or place calls You may be outside of the covered area Walk back into the covered area The in service tone indicates service is reestablished The download icon indicates that the handset is ...

Page 16: ...Call An active call on the selected line Terminate the call without going back to standby mode Favr Favorites Prior to entering the first character of a dial number Activate the Favorites menu Fwd Forwarding Definition Prior to entering the first character of a dial number as a call forwarding destination Initiate definition of a new call forwarding destination Delete a previously defined call for...

Page 17: ... is on hold Resume a call that was previously placed on hold or that went on hold when another line was activated Save Save Entering a dial number as a call forwarding destination Save the dial number as the call forwarding destination for the selected line Symb Symbols Entering a username or password Entering the digits of a number Select the set of symbols available on the keypad while entering ...

Page 18: ...ist of dial numbers The predefined list can include either complete dial numbers for named parties or partial numbers that need additional data entry This might be the case for example if a PBX feature access code for call forwarding is defined in the favorites list but you need to add the forwarding destination information before sending the call to the call server to activate the feature While i...

Page 19: ... 5 6 6 m n o 6 M N O 6 M N O m n o 6 7 7 p q r s 7 P Q R S 7 P Q R S p q r s 7 8 8 t u v 8 T U V 8 T U V t u v 8 9 9 w x y z 9 W X Y Z 9 W X Y Z w x y z _ 9 0 0 _ 0 0 _ space 0 space space FCN menu The FCN menu is accessible while in the active mode and provides these features Transfer Do Not Disturb Set Clear Forward custom application 1 custom application 2 custom application 3 Items on this men...

Page 20: ...f hook The handset is in the active mode when you are placing or receiving a call or when the handset is in communication with the SIP server When an incoming call occurs during an active call the handset will play the second call ringing sound until the call is answered the caller hangs up or the call transfers to voicemail If you press the END key the first active call ends and the handset rever...

Page 21: ...It cannot receive calls while in the Config menu The handset will revert to standby mode if there is no activity in configuration menu mode Message alert mode If text messaging functions have been programmed as in a nurse call system the handset is able to receive text messages While these messages are being accessed the handset is in message alert mode Incoming calls will ring with the second cal...

Page 22: ...ith keypad cover and swivel style quick release belt clip Holster Black holster with belt clip Cord lanyard Nylon cord lanyard with quick disconnect Coiled lanyard Plastic coiled lanyard with clothing clip Headsets Polycom offers optional headsets for North America only for use in noisy environments or if you need to have your hands free while talking on the handset To use the headset simply plug ...

Page 23: ... allows you to set user preferences and display handset information Check with your system administrator for specific features supported by your handset Config Menu Config menu 2nd level 3rd level 4th level 5th level 6th level Lock Keys Language English Français Deutsch Español Italiano User Profiles Silent Vibrate Loud Soft Custom Set as Active Ring Settings Telephone Message Alert 1 Message Aler...

Page 24: ...brate Cadence Off PBX Continuous Short Pulse Long Pulse Ring Delay No Delay 5 Second Delay 10 Second Delay Noise Mode Normal High Severe Ring in Headset Ring in Speaker Warnings Enable Disable Key Tones Disable Enable Phone Settings Keypad Autolock Disable 5 seconds 10 seconds 20 seconds Display Contrast Set Contrast Use Hearing Aid Use No Hearing Aid Startup Song Play Inhibit Predial Disable Enab...

Page 25: ... Version Emergency Dial Emergency Number Emergency Name SpectraLink 8030 only Push to talk must be enabled by the system administrator before it can be activated by the user If it is not enabled then it will not appear on the Config menu If PTT has not been enabled Emergency Dial may be Check the System Info options to determine if Emergency Dial appears If so it is active SpectraLink 8030 only Em...

Page 26: ...5 Noise Mode Normal Normal Normal Normal Normal Headset Speaker Speaker Speaker Speaker Speaker Speaker Key Tones Off Off On On On Warning Tones Off Off Off Off Off Push to talk Off Off On On On PTT Vibrate Disabled Disabled Disabled Disabled Disabled Emergency Dial On On On On On Push to talk must be enabled by the system administrator before it can be activated by the user If it is not enabled t...

Page 27: ...dset and the info line will change to Ring in Headset Lock Keys When enabled the Keypad Lock option will lock the keypad immediately If the keypad is locked it may be unlocked by pressing the Unlk softkey and then the key Language The language used by the handset display may be changed by selecting one of the language options on the list English is the default User Profiles Your handset ring behav...

Page 28: ...o known as the SIP call server determines ring cadence e g the call server may send rings that differentiate between internal and external calls Continuous Rings continually until answered Short Pulse Rings in short bursts Long Pulse Rings in long bursts Ring Tone Scroll and select from ten available tones The Play softkey allows the user to preview the tone before selecting If Ring Cadence is tur...

Page 29: ...onditions If you use High or Severe modes in a quiet environment the person on the other end of the line may find it difficult to hear your voice High and Severe noise modes increase microphone speaker and ring volume settings above Normal mode baseline All measures are approximate Noise mode Microphone In ear speaker Ring volume High 12dB 6dB 3dB Severe 18dB 12dB 6dB Ring in Headset Speaker Toggl...

Page 30: ...r the Nav ef keys until the desired contrast is displayed Use Hearing Aid The handset speaker may be set for use with a hearing aid Toggle to set the desired option Startup Song Play Inhibit When the handset is powered up a series of tones sounds The Startup Song is enabled by default Predial Enabling Predial allows the user to enter a phone number and then press the START key to initiate the call...

Page 31: ...ls Displays all enabled PTT channels The handset will receive PTT transmissions on all subscribed channels which are marked with a to the left of the channel The handset will not receive a PTT transmission on a channel to which the user has not subscribed If you wish to select or deselect a subscribed channel use the Nav cd keys to scroll to the desired PTT channel and press NavOK PTT Audio Volume...

Page 32: ... handset via the SVP Server SVP IP Address Displays the IP address of the SVP Server OAI IP Address Displays the IP address of the server used for custom applications when defined on an Open Applications Interface OAI Server Firmware Version Displays the software version running the handset The MAC address is the hardware identification number and is set at the factory Three code numbers correspon...

Page 33: ...sociated with it There may be multiple other calls On hold In an Incoming call or Ringing state This chapter provides basic operating instructions for the SpectraLink 8020 8030 Wireless Telephone This chapter contains instructions on how to Turn the handset on and off Change the language Lock and unlock the keypad Place a call Place an emergency call Answer or reject a call Place a call on hold An...

Page 34: ...et On Press and hold the END key until two chirps sound Turn the Handset Off Press and hold the END key One chirp will sound If you are in a call hang up first then turn off the handset Change the Language Press the Cfg softkey to open the Config menu and then select the Language option Select the desired language and press NavOK Lock the Keypad While in standby mode press the Cfg softkey then pre...

Page 35: ...m the list press Nav OK to dial the number Press Logs select a call log and select the number you wish to call and them press START or the Spkr softkey This option is locally enabled or disabled See you system administrator if you need assistance 2 Listen for the ring to indicate the alerting of the called party Note Line 1 is the default line Example Line 1 your dial number to dialed number Spkr ...

Page 36: ...for any reason Do not rely on it as your sole method of emergency notification Answer or Reject a Call When the handset rings the line s icon will flash Row 1 will display the line number and your dial number Row 2 will display from Row 3 will display the caller ID of the incoming call Example Line 1 your dial number from caller ID Spkr Answ Rej To answer a call Press the START key and hold the ha...

Page 37: ... 1 your dial number from caller ID Spkr Hold Mute End To reject a call Press the Rej softkey to reject the call and allow the SIP server to redirect the call elsewhere usually to voicemail Place a Call on Hold Press the Hold softkey When a call is placed on hold the hold icon appears and the Resm softkey displays Example Line 1 your dial number from caller ID Spkr Resm Answer a Second Call When an...

Page 38: ...rom Standby Press the Resm softkey If more than one call is on hold use the Nav ef keys to select the call you wish to resume and press the Resm softkey or NavOK Navigate among Call Tabs Use the Nav keys Forward Calls Calls may be forwarded on a per line basis The Line menu display will indicate if a line is forwarded by a character followed by the destination address When a line is forwarded the ...

Page 39: ... forward calls or do not turn off your handset Clear Forwarding on a Line 1 Press START or select the line number from the Line menu 2 Press FCN 3 Select the Set Clear Forward item from the menu and press NavOK Do Not Disturb reject all incoming calls 1 Press START 2 Press FCN 3 Select the Do Not Disturb item from the menu and press NavOK When the do not disturb feature is enabled the standby scre...

Page 40: ...n the side of the handset during ringing or while the handset is in standby mode Adjust the Speaker Volume While speakerphone is active press the up down volume buttons on the side of the handset during the call Adjust the Headset Volume While the headset is plugged in press the up down volume buttons on the side of the handset during the call Mute Unmute a Call Press the Mute softkey When the han...

Page 41: ...ode or Speakerphone Mode If the other party hangs up and you do not press END the handset will immediately hang up and return to idle mode Change the Profile Press the Prof softkey and use the Nav cd keys to select a new profile while in standby mode The selected profile is marked with an asterisk Open the Config Menu Press the Cfg softkey from standby mode Turn on the Backlight The backlight come...

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Page 43: ...le line appearances Using the Favorites menu Transferring calls blind and consulted Listening to voicemail Activating installed custom applications Place a Second Call 1 To get a dial tone for the second call press LINE and NavOK a If the handset has multiple lines press LINE the line number b Press NavOK The first call is automatically placed on hold The second call appears in a new call tab 2 Di...

Page 44: ...te to the desired entry 5 Select the entry by pressing NavOK 6 Press START or NavOK to place the call Answer a Call on a Second Line If another call comes in on a different line a new call icon flashes and a tone sounds in the audio stream Example In this example a call is coming in on line 2 and the line 2 icon is flashing Line 1 your dial number from caller ID Spkr Hold Mute End 1 To view the ca...

Page 45: ... log Each log displays the 20 most recent calls by name number and time with the most recent first 1 In standby mode press the Logs softkey The following list of call logs will show Outgoing calls dialed from this handset Missed incoming calls not answered Answered incoming calls answered 2 Use the Nav keys to highlight the log you want to view and press NavOK 3 Use the softkeys to save or delete ...

Page 46: ...lete a call from a call log 1 In the call log select the call you wish to delete 2 Press the Del softkey A confirmation screen will prompt you to press a Yes or No softkey before the deletion is done View call details 1 Open the call log 2 Select the call you wish to view and press NavOK The Call Details screen appears The number may be saved to the phonebook or deleted using the Save and Del soft...

Page 47: ...nsfer option by pressing key 1 or NavOK The current call will be placed on hold and it will be marked with a transfer icon A new call will be started and you will hear a dial tone 2 Dial the number to which you wish to transfer the call or press the Favr softkey and select an entry from the Favorites menu 3 Press FCN and select the Transfer option again The marked call will be transferred to the n...

Page 48: ...he other party that the call will be transferred 4 Press FCN and select the Transfer option by pressing NavOK 5 Press the END key to return to standby Listen to Voicemail When the handset has a voicemail message the voicemail icon displays If the handset has multiple lines the Line menu indicates which line s has new voicemails by displaying a plus symbol between the Line number and the Extension ...

Page 49: ...on appears until the maximum number of entries 20 has been entered Search for a phonebook entry Use NavS and NavT to scroll through the names or press the keys corresponding to the first letters of the name Use Nav and Nav to edit the search characters as needed View a phonebook entry Select the name and press NavOK The entry may be called assigned a speed dial number or edited from this screen If...

Page 50: ...ack softkey to exit without saving the changes Dial phonebook number Select the entry and press START or the Spkr softkey Enter a new name and number in the phonebook 1 Open the phonebook 2 Select the new option if available and press the Edit softkey to open the Enter Number display 3 Enter the name and number by following the steps for editing a name and number You must enter alphanumeric charac...

Page 51: ...call You may also use the Nav keys to highlight an entry and then press START or the Spkr softkey to dial the number If you do not place a call you may return to standby by pressing the Exit softkey Assign a speed dial number A phonebook entry may be assigned to a speed dial key from the speed dial list or from the phonebook edit number display From the speed dial list 1 Select the speed dial key ...

Page 52: ... softkey from the view number display in the phonebook 2 When the speed dial list opens navigate to an empty slot and press NavOK This sets the speed dial key to the number in the phonebook 3 Press END to exit to standby mode and save the speed dial number assignment Speed dial entries may be edited through the phonebook as described above ...

Page 53: ...Channel Press and hold the TALK button to open the default PTT channel for transmission Release the TALK button to end the transmission and await reply The handset will wait for 10 seconds before reverting to standby mode PTT mode requires additional battery resources Ensure your handset is equipped with an Extended or Ultra Extended Battery Pack for optimal performance This chapter provides basic...

Page 54: ...mouth and speak Respond to a PTT Call Press and hold the TALK button during the 10 second wait period End a Wait Period Press the END key Select a Different PTT Channel Press and release the TALK button Use the Nav keys or up down side buttons to highlight the desired channel Press TALK to transmit End One PTT Call and Start another on a Different Channel Press the END key to exit the PTT call Pre...

Page 55: ... the tone volume to zero PTT Vibrate is disabled by default Transmit on the Priority Channel Press and release the TALK button Select the priority channel from the list Press and hold TALK then speak The priority channel takes priority over all other calls in progress End a PTT Call Press the END key to exit the PTT call Change the PTT Volume Press the up down volume buttons on the side of the han...

Page 56: ... to a different profile The Silent and Vibrate profiles disable PTT by default Subscribe to additional PTT channels Press the Cfg softkey to open the Config menu and select Push to talk Select Subscribed channels and then select the channels you want to add Subscribed channels are marked with an asterisk ...

Page 57: ...at a time Any SpectraLink Battery Pack can be charged in any of these chargers The Single and Dual Chargers allow the handset to remain operative in speakerphone mode or with a headset while charging Handsets may be charged while in standby mode while in an active call or while turned off Install the Charger Set up the Charger by first obtaining the appropriate SpectraLink power supply for the cou...

Page 58: ...he charger and charging has begun Charging LED Solid On The Battery Pack is charging Note that in the Dual Charger the handset s Battery Pack takes charging precedence When it is finished charging the single Battery Pack in the rear slot will charge Charge Complete The Battery Pack in the handset has finished charging LED Off Battery Pack is fully charged slot is empty or unit is not powered Batte...

Page 59: ...e Charger facing forward While the handset is charging in standby mode it will display its extension number and Charging An animated battery icon will indicate that charging is in progress The handset is fully operational and will ring if called When the handset is charging while turned off only Charging will display and no calls will be received The dots will be racing during the charging cycle W...

Page 60: ...ots are occupied Place the handset in the front slot facing forward The Battery Pack alone snaps into the charging bay as shown in the illustration The LED indicates the status of the Battery Pack in the rear bay The handset displays its charging status as described for the Single Charger When the handset is fully charged or is removed the Battery Pack will begin charging Note that the time it tak...

Page 61: ...status of the Battery Pack in the bay A flashing LED may indicate a Battery Pack failure Verify the condition of the Battery Pack by the following procedure before replacing it First check the Battery Pack in a different bay or substitute another charger and repeat the operation that caused the failure If the same Battery Pack lights a steady LED when inserted in a different bay or charger the fir...

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Page 63: ...ke care not to exert undue pressure on charger electrical contacts while wiping Polycom recommends the use of a silicone cover to prolong the life of your handset especially when it is dropped regularly or cleaned frequently with the disinfectants prescribed below Wiping the handset surface with a water dampened cloth or paper towel will remove most films or residues If the soiling is too stubborn...

Page 64: ...nector to clear debris Keep the headset jack covered when it is not in use Using a carrying case may help protect the surfaces and help prevent liquids e g rain from entering into the interior of the handset This product is not waterproof and exposing the unit to liquids may result in permanent damage to the unit If your wireless telephone interior gets wet then do not try to accelerate drying wit...

Page 65: ...Cleaning and Drying the Handset 1725 36165 001 G doc 65 If the wireless telephone does not work after following the steps listed above contact your dealer for servicing information ...

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Page 67: ...in power adapter for the chargers Contact your service representative for assistance if you have a faulty Battery Pack or a problem with your charger Any battery which exhibits swelling cracking or other abnormality should be disposed of promptly and properly Do not immerse the Battery Pack in water or throw into fire Do not throw away the Battery Pack with your domestic waste Take used Battery Pa...

Page 68: ...ating this equipment in proximity of life support systems Earpiece may retain magnetic objects Operational Warnings Potentially explosive atmospheres Turn off your handset prior to entering any area with a potentially explosive atmosphere Do not remove install or charge batteries in such areas Sparks in a potentially explosive atmosphere can cause an explosion or fire resulting in bodily injury or...

Page 69: ...15 cm be maintained between a handheld wireless radio product and a pacemaker These recommendations are consistent with the independent research by and recommendations of Wireless Technology Research Persons with pacemakers should ALWAYS keep the handset more than 6 inches 15 cm from their pacemaker when the handset is turned on Not carry the handset in a breast pocket Use the ear opposite the pac...

Page 70: ...road aisle or path Use hands free operation if available Pull off the road aisle or path and park before making or answering a call For vehicles equipped with an airbag Do not place a portable device in the area over the airbag or in the airbag deployment area An airbag inflates with great force If a handset is placed in the airbag deployment area and the airbag inflates the handset may be propell...

Page 71: ...ireless mobile phones employs a unit of measurement known as the Specific Absorption Rate or SAR The SAR limit set by the FCC is 1 6W kg In the United States and Canada the SAR limit for mobile phones used by the public is 1 6 watts kg W kg averaged over one gram of tissue The standard incorporates a substantial margin of safety to give additional protection for the public and to account for any v...

Page 72: ...e found on the Cellular Telecommunications Industry Association CTIA web site at http www ctia org The only authorized headsets that may be utilized with the SpectraLink 8020 or 8030 handsets are those obtainable from Polycom or its reseller partners FCC SAR peak values in W kg Frequency 802X head 802X body 803X head 803X body 2 4 GHz 0 23 0 16 0 22 0 19 5 2 GHz 0 36 0 37 0 39 0 40 5 4 GHz 0 35 0 ...

Page 73: ...displaying 32 L Line menu 18 M Menus Config 23 Favorites 18 Function FCN 19 Line 18 Symbol 18 Modes Active 20 Configuration 21 Messaging 21 Push to talk 20 Standby 20 P Phone Settings Config menu 30 Phonebook 49 Push to talk PTT features 53 Push to talk Config menu settings 31 S Safety Electromagnetic interference 69 Explosive atmospheres 68 Specific Absorption Rates 71 Use while driving 70 Safety...

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