Spectra PowerBox 3000A Series, User Manual

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Spectra GmbH & Co. KG User Manual
sales@spectra.de Spectra PowerBox 3000A
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atmospheric disturbances, other external forces such as power line disturbances, plugging
the board in under power, or incorrect cabling, and damage caused by misuse, abuse, and
unauthorized alteration or repair, and the product in question is either software, or an
expendable item (such as a fuse, battery, etc.), are not warranted.
RMA
Before sending your product in, you will need to fill in a Spectra RMA Request Form and
obtain a RMA number from us. Please go to
www.spectra.de/RMA to fill in this form. Our staff
is available at any time to provide you with the most friendly and immediate service.
 RMA Instruction
 Customers must fill in Spectra Return Merchandise Authorization (RMA) Request
Form and obtain a RMA number prior to returning a defective product to Spectra for
service.
 Customers must collect all the information about the problems encountered and
note anything abnormal and describe the problems on the “Spectra Service Form”
for the RMA number apply process.
 Charges may be incurred for certain repairs. Spectra will charge for repairs to
products whose warranty period has expired. Spectra will also charge for repairs to
products if the damage resulted from acts of God, environmental or atmospheric
disturbances, or other external forces through misuse, abuse, or unauthorized
alteration or repair. If charges will be incurred for a repair, Spectra lists all charges,
and will wait for customer’s approval before performing the repair.
 Customers agree to insure the product or assume the risk of loss or damage during
transit, to prepay shipping charges, and to use the original shipping container or
equivalent.
 Customers can be send back the faulty products with or without accessories
(manuals, cable, etc.) and any components from the system. If the components
were suspected as part of the problems, please note clearly which components are
included. Otherwise, Spectra is not responsible for the devices/parts.
 Repaired items will be shipped along with a "Repair Report" detailing the findings
and actions taken.