Page 10.1 of 10.3 pages
Original instructions (ENGLISH)
Website: www.spearheadmachinery.com
10
Warranty Information
Despite our best efforts to ensure that your new machine is delivered on time, works correctly and is defect free, some
defects do infrequently slip through our quality net. Equally, when in use, accidents happen and damage is caused.
To cover these situations Spearhead Machinery operates a Warranty policy.
10.1 Warranty policy
10.1.1 Warranty registration
All machines must be registered, by the selling dealer with Spearhead Machinery, before delivery to the end
user. On receipt of the goods it is the buyer’s responsibility to check that the Verification of Warranty
Registration in the Operator’s Manual has been completed by the selling dealer.
10.1.2 Limited warranties
All machines supplied by Spearhead Machinery are warranted to be free from defects in material and
workmanship from the date of sale to the original purchaser for a period of 12 months, unless a different period
is specified.
All spare parts supplied by Spearhead Machinery and purchased by the end user are warranted to be free from
defects in material and workmanship from the date of sale to the original purchaser for a period of 6 months. All
parts warranty claims must be supported by a copy of the failed part invoice to the end user. We cannot
consider claims for which sales invoices are not available.
The warranty offered by Spearhead Machinery is limited to the making good by repair or replacement for the
purchaser any part or parts found, upon examination at its factory, to be defective under normal use and service
due to defects in material or workmanship. Returned parts must be complete and unexamined. Pack the
component(s) carefully so that any transit damage is avoided. All ports on hydraulic items should be drained of
oil and securely plugged to prevent seepage and foreign body ingress. Certain other components, electrical
items for example, may require particular care when packing to avoid damage in transit.
This warranty does not extend to any product from which Spearhead Machinery
’s serial number plate has been
removed or altered.
This warranty does not apply to any part of the goods, which has been subjected to improper or abnormal use,
negligence, alteration, modification, fitment of non-genuine parts, accident damage, or damage resulting from
contact with overhead power lines, damage caused by foreign objects (e.g. stones, iron, material other than
vegetation), failure due to lack of maintenance, use of incorrect oil or lubricants, contamination of the oil, or which
has served its normal life. This warranty does not apply to any expendable items such as blades, belts, clutch
linings, filter elements, flails, flap kits, skids, soil engaging parts, shields, guards, wear pads, pneumatic tyres or
tracks.
Temporary repairs and consequential loss - i.e. oil, downtime and associated parts are specifically excluded from
the warranty.
Warranty on hoses is limited to 12 months and does not include hoses which have suffered external damage.
Only complete hoses may be returned under warranty, any which have been cut or repaired will be rejected.
Machines must be repaired immediately a problem arises. Continued use of the machine after a problem has
occurred can result in further component failures, for which Spearhead Machinery cannot be held liable, and
may have safety implications.
If in exceptional circumstances a non-Spearhead Machinery part is used to affect a repair, warranty
reimbursement will be at no more than Spearhead Machinery
’s standard dealer cost for the genuine part.
Except as provided herein, no employee, agent, dealer or other person is authorised to give any warranties of
any nature on behalf of Spearhead Machinery.
For machine warranty periods in excess of 12 months the following additional exclusions shall apply:
Hoses, exposed pipes and hydraulic tank breathers.
Filters.
Rubber mountings.
