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AFTER SALES SUPPORT
01904 727505 www.spearandjackson-power.com
www.spearandjackson-power.com
AFTER SALES SUPPORT
01904 727505
WARRANTY
If your device develops a fault, please don’t hesitate to contact our customer service
department on 01904 727505, the majority of problems can be solved directly via the phone.
1. These warranty terms cover additional warranty rights and do not affect your statutory
warranty rights. All our products are covered by a 2 year manufacturer warranty unless
this product was registered within 28 days of purchase via www.spearandjackson-power.
com and therefore obtained an additional 12 month warranty.
2. Claims must be accompanied by proof of purchase. This must be in the form of a Sales
receipt or bank statement and must show that the product has been purchased within the
warranty period as described under point 1, from the retailer that it was originally bought
from. Please keep your receipt safe or staple it to the back of this manual for future
reference.
3. Our warranty covers problems caused by material or manufacturing defects, and will result
in the repair of these defects or replacement of the device with a like for like or similar
article.
4. Our devices have not been designed for commercial, trade or industrial applications, any
signs of use of the equipment in these application or equivalent activities, invalidates the
warranty.
5. The following are also excluded from our warranty:
A. Faults due to accidents, customer misuse or unauthorized repairs
B. Consumable Parts such as quick release locks, knobs, nuts, extension cables, wheels,
grass bags and other accessories that are compatible with the product.
C. Failure due to lack of routine maintenance.
D. Failure as a result of not using the equipment in accordance with the manual and safety
instructions
E. The adjustment of cables, drives belts or recoil starters.
Warranty claims should be submitted before the end of the warranty period, see point 1,
but a paid service exists for repairs commissioned after this period. The original warranty
period remains applicable to the device even if repairs are carried out or parts are replaced.
In such cases, the work performed or parts fitted will not result in an extension of the
warranty period, and no new warranty will become active for the work performed or
parts fitted.
If you have any problems or questions concerning your garden power tool, please contact
our after sales service at 01904 727505 or visit www.spearandjackson-power.com.
TROUBLESHOOTING
Suspected malfunctions are often due to causes that the user can fix themselves.
Therefore, check the product using this section. In most cases the problem can be
solved quickly.
WARNING!
Only perform the steps described within these instructions! All
further inspection, maintenance and repair work must be performed by an
authorised service centre or a similarly qualified specialist if you cannot solve
the problem yourself!
Gloves and appropriate protective clothing must be worn when performing
these instructions.
Problem
Solution
1. Motor does not run
2. Motor power drops
3. Grass catcher is not filled
sufficiently
· Check mains connection cable, circuit-breaker or
fuse
· Start on short grass or on an area which has
already been mown
· Clean discharge channel/housing (the mowing
blade must rotate freely)
· Correct the cutting height.
· Correct the cutting height
· Clean discharge channel/housing
· Replace the mower cutter blade -see maintenance
section
· Ensure the grass box is empty
· Correct the cutting height
· Allow the lawn to dry
· Replace the mower cutter blade - see maintenance
section
· Clean the vents on the grass collection box
· Clean the discharge channel /housing
