Spark Smart Modem 3 Quick Start Manual Download | Manualshive

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12

OR

How do I check my internet in the app?

From the Spark app

You can start a self-check by
selecting your broadband
then Check connection.

Using the QR code

Scan the QR code with your
smartphone camera or QR
code reader app. You can
also book a call to run guided
checks.

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Summary of Contents for Smart Modem 3

Page 1: ...Quick start guide Spark Smart Modem 3...

Page 2: ...odem on ADSL VDSL connections 5 2 2 How to connect your landline on ADSL VDSL connections 6 How to connect your devices 7 8 3 1 Wireless WiFi 7 3 2 Wired Ethernet 8 Personalise your modem settings 9 1...

Page 3: ......

Page 4: ...to connect your modem on a Fibre connection A Plug the modem into a power supply B Connect the BLUE ethernet cable from the modem s Fibre port to the Fibre box s port labelled LAN1 or GE1 If there s a...

Page 5: ...ibre box ONT plug your phone into the Fibre box s phone port NOTE The phone port can be labelled POTS1 TEL or TEL1 If the light doesn t come on and your Fibre box has another phone port plug in to POT...

Page 6: ...r ADSL only 2 1 How to connect your modem on an ADSL VDSL connection If you have a standard jackpoint BT only A Plug the modem into a power supply B Connect the GREY cable from the modem s DSL port to...

Page 7: ...from the modem s DSL port to the jackpoint directly 2 2 How to connect your landline on an ADSL VDSL connection Plug the phone cable into the filter s PHONE port and the filter into any jackpoint NOT...

Page 8: ...es WiFi From your device s WiFi menu select the matching WiFi name and enter the WiFi password to connect NOTE The WiFi name and password is located on the back of the modem Slide off the sticker with...

Page 9: ...8 3 2 Wired devices Ethernet Connect the YELLOW ethernet cable from the modem s LAN port to the device s LAN port...

Page 10: ...rowser for example Google Chrome Safari or Mozilla Firefox B Type http 192 168 1 254 in the address bar and press enter C Sign in with the default credentials below Username admin Password admin D You...

Page 11: ...ft B Replace the default WiFi name next to SSID field with your preferred WiFi name C Replace the default WiFi password next to WPA Pre shared Key field with your preferred WiFi password D Scroll to t...

Page 12: ...n if there is a fault detected on the Spark network Guide you through setup related issues Connect you to our Spark advisor if you need further assistance To download the app go to the Apple App Store...

Page 13: ...the app From the Spark app You can start a self check by selecting your broadband then Check connection Using the QR code Scan the QR code with your smartphone camera or QR code reader app You can al...

Page 14: ...to the internet Solid green Modem is connected to the internet Solid orange Modem is in Bootstrap Protocol BOOTP mode Flashing green Modem firmware is being upgraded Wi Fi WPS LED behaviour Descriptio...

Page 15: ...ps dropping out Poor WiFi signal strength Network related issue outside the house Faulty or missing filter for ADSL VDSL Restart your modem Connect a filter to all jackpoints in use if you are using A...

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