Spark 5G Smart Modem Quick Start Manual Download Page 5

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How to connect

your devices

From your devices WiFi menu select the matching
WiFi name, then enter the WiFi password to connect.

NOTE:

You can find the default WiFi name and

password located underneath the modem.

You will need these details each time you set up a new
device, so make sure the modem is easily accessible
or you have the details somewhere handy.

2.1 Wireless devices (WiFi)

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Summary of Contents for 5G Smart Modem

Page 1: ...5G Smart Modem connected for your home or business Quick Start Guide SMART 5G MODEM SPA5616 5G SmartModemLaunch QSG 200x225mm indd 1 SPA5616 5G SmartModemLaunch QSG 200x225mm indd 1 15 07 20 2 53 PM 1...

Page 2: ...SPA5616 5G SmartModemLaunch QSG 200x225mm indd 1 SPA5616 5G SmartModemLaunch QSG 200x225mm indd 1 15 07 20 2 53 PM 15 07 20 2 53 PM...

Page 3: ...6 3 Personalise your modem settings 7 8 3 1 Accessing the modem s web interface 7 3 2 Changing the WiFi name and password 8 4 Troubleshooting 9 13 4 1 Check and fix your internet using the Spark App 9...

Page 4: ...w to connect your modem to power Modem RESET WPS WiFi 1 2 3 4 ETHERNET USB ON OFF SIM POWER 5G NR 4G LTE WiFi WPS INTERNET Fibre Ethernet Phone PHONE RESET WPS WiFi 1 2 3 4 ETHERNET USB ON OF SIM Fibr...

Page 5: ...WiFi name and password located underneath the modem You will need these details each time you set up a new device so make sure the modem is easily accessible or you have the details somewhere handy 2...

Page 6: ...on connect to the blue 2 5 Gigabit Fibre Ethernet port Connect one end of the yellow ethernet cable to the modem s Ethernet port and the other to your device s Ethernet port 5 SPA5616 5G SmartModemLau...

Page 7: ...g your phone into the power supply B Plug the phone directly into the Phone port on the back of the modem using the grey cable Modem 6 SPA5616 5G SmartModemLaunch QSG 200x225mm indd 6 SPA5616 5G Smart...

Page 8: ...default credentials below Username admin Password admin D You ll be prompted to change the default password of the modem to enhance the security See next page 8 3 1 Accessing the modem s web interfac...

Page 9: ...ault WiFi password with your preferred password D Scroll to the bottom of the page and click Save settings to save the changes you ve made 3 2 Changing the WiFi name and password 8 SPA5616 5G SmartMod...

Page 10: ...pp can Run tests to determine what is causing the issue Guide you through setup related issues Connect you to our Chat agents if you need further assistance To download the app simply visit the Apple...

Page 11: ...rmance and range Don t place the modem near electronic devices such as microwave ovens cordless phones or wireless transmitters like baby or room monitors these can cause interference of your WiFi sig...

Page 12: ...ot connected to the 4G LTE mobile link Solid green The signal strength is good Solid blue The signal strength is fair Solid red The signal strength is poor Flashing green Modem firmware is being upgra...

Page 13: ...iour Description No light No Ethernet LAN connection Solid green Ethernet LAN connection has been established Flashing green LAN port The Ethernet LAN port on the back of the modem is sending or recei...

Page 14: ...possible relocate the modem to a more centralised location My internet keeps dropping out Poor WiFi signal strength Network related issue outside the house Restart your modem I cannot connect my devic...

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Page 16: ...SPA5616 SPA5616 5G SmartModemLaunch QSG 200x225mm indd 15 SPA5616 5G SmartModemLaunch QSG 200x225mm indd 15 15 07 20 2 53 PM 15 07 20 2 53 PM...