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One Year Parts Warranty:
For one year from the date of original purchase, your local reseller will provide free of charge, non-consumable replace
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ment parts or components that failed due to manufacturing defects. Subject to the conditions and limitations set forth
below, your local reseller will, at its option, either repair or replace any part of its products that prove defective by reason
of improper workmanship or materials. Repaired parts or replacement products will be provided by your local reseller
on an exchange basis, and will be either new or refurbished to be functionally equivalent to new. The consumer is re
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sponsible for all shipping costs. Consumable parts not covered by this warranty include but not limited to: Light bulbs,
metal, aluminum and charcoal filters.
Who is Covered:
This warranty is extended to the original purchaser for products purchased for ordinary home use.
This Warranty Will Be Voided When:
Product damaged through negligence, improper installation, accident, abuse, misuse, natural disaster, insufficient or
excessive electrical supply, abnormal mechanical or environmental conditions, or any unauthorized disassembly, repair,
modification, or failure to follow installation instructions. When product is used commercially or other than its intended
purpose. Damaged because of improper connection with equipment of other manufacturers. Repaired or modified by
anyone other than your local reseller’s authorized agents. This limited warranty also does not apply to any product on
which the original identification information has been altered, obliterated or removed, has not been handled or packaged
correctly or has been sold as second-hand.
What is Not Covered:
Consumable parts such as light bulbs, metal and charcoal filters. The natural wear of finish, and wear due to improper
maintenance, use of corrosive and abrasive cleaning products, pads, and oven cleaner products. Chips, dents or cracks
due to abuse, misuse, freight damage, or improper installation. Damage of product caused by accident, fire, floods or
act of God. The manufacturer and/or distributor/reseller is not liable for, and does not cover under warranty, any loss of
properties or any costs associated with removing, servicing, installing, or determining the source of problems with this
product.
This warranty is valid in the country of the original purchase at retail. It is non-transferable and applies only to the original
purchaser and does not extend to subsequent owners of this product. Any applicable implied warranties, including the war
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ranty of merchantability, are limited in duration to a period of express warranty as provided herein beginning with the date
of original purchase at retail and, no warranties, whether express or implied, shall apply to this product thereafter.
To obtain warranty service, you may contact your local reseller from which you purchased this product. Please confirm the
terms of your local reseller’s policies prior to contacting. Typically, you must include product identification information,
including model number and serial number with a detailed description of the problem you are experiencing. You must also
include proof of the date of original retail purchase as evidence that the product is within the applicable warranty period.
The information in this document is subject to change without notice, please contact your local reseller for updated details.
Warranty
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Carefully inspect all items for damages before accepting delivery. note any damages on the freight bill or
express receipt. request name and signature of the carrier’s agent and keep copy to support your claim. Upon
acceptance of items, owner assumes responsibility for its safe arrival. Report damages to the carrier and file
a claim immediately. Failure to do so may result in the denial of your claim. The carrier will furnish you with
necessary forms for filing a claim.
Damages caused during transit are not covered under our warranty. Please contact us to file an insurance claim.
Please inspect contents of package(s) carefully upon receiving! We must be notified of any damages and/or
missing parts within five (5) days upon your receipt of package(s). Claims will not be accepted after five (5)
days. NOTE: Items were thoroughly tested and carefully packed in our factory before shipping.
Products must be returned in good working condition with ALL original parts and documentation packed in
ALL original cartons, fillers and shipping cartons. A restocking fee of 15% will be charged for all approved
return(s). Exchanges or returns may not be accepted if any packaging is missing.
Make sure to inspect the hood for damages and defects before installation. Appearance flaws of the hood found
after installation and not affecting hood performance is not covered under our warranty for returns or exchang
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es. Service visits not covered under warranty will carry a service charge.
Before Installation: Return for exchange or refund (please see above for acceptable returns).
After Installation:
NO
exchange or refund.
If you need any assistance, please contact us at 800 394 4020 or email [email protected] .
Please have
your order number and model of the range hood ready
. This information will help them better respond to your
request.
If you need replacement parts, we recommend that you only use genuine parts. Our accessories and parts are
engineered and designed specifically for this series of range hood, each is rigorously tested assuring the utmost
in durability and reliability, providing a factory match, factory-installed appearance and functionality tailored to
Contact Us
Disclaimer
The information in this document is subject to change without notice, please contact your local reseller for updated details.
