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4.6. What to do if something goes wrong
Before contacting our service help line, check the following points:
There is no power to the appliance:
Check there is not a power cut
Check there is power to the electric socket/appliance
Check the fuse in the plug (Must be 13 amp)
Check that the thermostat is set to “1” or above (see section 3.2.)
The compressor runs continuously:
Is the door closed correctly?
Have large quantities of food recently been added to the appliance? – if
yes, allow the interior temperature to recover
Has the appliance door been opened frequently? – if yes, allow the
interior temperature to recover
Check that the Temperature Control has not been set to maximum
There is excessive frost/ice build up:
Ensure that the door has been closed correctly
Ensure that the door seal is clean and sealing correctly
Check that the Temperature Control has not been set to maximum
Noise:
Refer to Normal Operating Sounds, section 3.4.
Ensure that the appliance has been installed correctly (see section 1.)
If after the above checks there is still a fault contact the Sovereign Service Help
line on
01527- 573010.
In-guarantee customers should ensure that the above checks have been made
as the engineer will make a charge if the fault is not the result of a mechanical
or electrical breakdown. The model and serial number together with details of
your sales receipt must be quoted when booking an in-guarantee service call.