PLM 250 — POWERED DANDY LIFT
11
RETURN MATERIALS AUTHORIZATION
(RMA) PROCEDURES
The Southworth Return Authorization (RMA) Procedure is provided as a courtesy to our custom-
ers in the event a product or a component may need to be returned.
If a customer wishes to return a Southworth product, the first step in the process is to request an
RMA number from the Customer Service Department. This request must be made on or before
the thirtieth (30th) calendar day following the date of Southworth’s invoice for the merchandise
being returned.
The RMA number must appear on the outside of any packaging material for a return to be
accepted and processed at Southworth manufacturing facility. Customers shipping returns back
to Southworth, from the continental US, Canada or Mexico have thirty (30) days from the effec-
tive date of the RMA to have the merchandise arrive freight prepaid at Southworth. If the RMA
number is missing or expired (beyond 30 days) it may be refused at Southworth. If any RMA is
expired, contact the Customer Service Department before returning to Southworth.
All RMA’s are subject to the appropriate restocking fees. All credits issued are less restocking
fees as applicable, plus any assessed outbound/inbound in-transit damages.
Return addresses: please refer to your RMA for the specific address to which your product
should be returned. Southworth has multiple facilities and returning goods to other than the des-
ignated location will result in goods being refused.
Please contact the Customer Service Department at anytime regarding questions to this proce-
dure.
Southworth Products Corp
P.O. Box 1380
Portland, ME 04104-1380
Distributed by Ergonomic Partners
Email: [email protected]
Web: www.ergonomicpartners.com
PH: 314-884-8884 | FAX: 800-570-5584
