Southwire Surge Guard 40430 RVC Troubleshooting Manual Download Page 2

ERROR MESSAGE

DESCRIPTION

LED Status:

Open Ground (when lit)

Check to make sure that the ATS is properly grounded.  The green wire 

going into the transfer switch should be properly attached to the terminal 

block (see installation manual).  The other end of the green wire should 

be properly grounded to the RV.  If there is a voltage difference between 

the incoming neutral (white) and the ground (green), the transfer switch 

will not allow the contactor to engage.  If all of the connections are 

correct and this message still displays, then there is a bad ground at the 

input power pedestal and a different pedestal should be used. Unit must 

be reset manually by turning ON/OFF/ON to clear the fault.
Check the voltage level on the incoming generator lines.  If it is outside 

of 100-135V, the ATS will protect your RV by not letting the contactor pull 

in.  Refer to the generator documentation to adjust the incoming voltage 

to within acceptable limits.
The transfer switch constantly monitors the incoming frequency to verify 

that it is within 55-70 Hz.  If it is outside these limits, the transfer switch 

will protect the RV by keeping the contactor open.  If this error message 

occurs on generator power, check the generator documentation to 

adjust frequency to within acceptable limits.
This indicates a possible faulty connection on the input power to the 

transfer switch.  With the power off, verify that all input cables are properly 

connected to the transfer switch.  Also confirm that the generator circuit 

breaker is not tripped.  After these steps, measure the voltage on the 

incoming generator connection to verify that it is within limits.
With the power off, make sure the connection is correct to the transfer 

switch terminals.  Reverse polarity occurs when one of the hot leads 

(L1) is mis-wired into the neutral (N) terminal.  In this condition the 

transfer switch will not allow the contactor to close.

LED Status:

Surge (No protection when lit)

This indicates that the metal -oxide varistors (MOVs) have exercised 

their protection and prevented a high voltage surge from entering the 

RV. Surge protection is no longer present.

Model 40430 RVC   

Automatic Transfer Switch

TROUBLESHOOTING ERROR CODES

NO

GROUND

HIGH/LOW 

VOLTAGE

HIGH/LOW 

FREQUENCY 

L1

OPEN 

REVERSE 

POLARITY 

CHECK 

SURGE FUS

(For optional 40299 Remote LCD Display)

TROUBLESHOOTING GUIDE    

For technical assistance, please call 1-800-780-4324 

Manufactured by Southwire Company, LLC - 11211 69th Street North - Largo, Florida 33773

© 2019 Southwire Company, LLC. All rights reserved.              

TM

* Trademark of Southwire Company, LLC. Registered in the United States.

506-00026A

rvpower.southwire.com

SURGE GUARD

*

RV Power Protection

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