TG400/TG800 Series
VOIP Voice Gateway
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Version: 2.0.1
Default Login Details
WAN IP Address: DHCP LAN IP Address: http://222.222.222.1 User Name: admin Password: admin
Page 1: ...TG800 Series VOIP Voice Gateway U U US S SE E ER R R M M MA A AN N NU U UA A AL L L Version 2 0 1 Default Login Details WAN IP Address DHCP LAN IP Address http 222 222 222 1 User Name admin Password...
Page 2: ...scription 7 1 5 Product Specifications 9 1 6 Telephone Specifications 9 1 7 IP Specifications 9 1 8 Call function 9 1 9 setting and management 9 1 10 Basic Specifications 10 Installation and setting 1...
Page 3: ...4 1 2 SIP Advance Setting 25 4 1 3 Codec 26 4 2 Call Feature 27 4 2 1 Call Forward Setting 27 4 2 2 Do Not Disturb 28 4 3 Dialing Rule 28 4 3 1 Dialing Plan 28 4 3 2 Hotline Setting 29 4 4 NAT Traver...
Page 4: ...ng 36 5 4 Voice Prompt 36 Maintenance 38 6 1 System 38 6 1 1 Account Setting 38 6 1 2 Time Setting 38 6 2 Tool 39 6 2 1 Backup Restore 39 6 2 2 Firmware Upgrade 40 6 2 3 Ping testing 40 6 2 4 Restart...
Page 5: ...e risk of electric shock do not disassemble this product Opening or removing components could be dangerous Incorrect assembly may result in abnormal or damaged product please refer to the instruction...
Page 6: ...devices the analog port is necessary Support for standard Internet services such as IP sharing NAT Dynamic DNS DDNS Quality of Service QoS port filtering IP filtering 1 2 Acronyms Table Acronym Full...
Page 7: ...g and Play VoIP Voice Over Internet Protocol 1 3 Introduction combines VoIP and traditional analog phone Support SIP VoIP protocol TG400 series allow 4 SIP call TG800 series allow 8 SIP call equipped...
Page 8: ...y Green light flashing Data is transmitting TG800 Series LED STATUS Indication Power Green light on power on Off power off REG Green light on SIP account registered successfully Green light flashing r...
Page 9: ...6 Telephone Specifications Codec G 711 A law law G 729 AB G 723 6 3 Kbps 5 3Kbps G 726 16 24 32 40 Kbps GSM FR FAX support T 38 G 711 pass through G 168 echo cancellation Call Transfer transfer when l...
Page 10: ...work Backup and Restore Configuration file 1 10 Basic Specifications AC TG400 series AC100V 240V DC12V 1 5A 50 60 Hz TG800 series AC100V 240V DC12V 2 5A 50 60 Hz Temperature 0 C 40 C operation Humidit...
Page 11: ...the actual product may be varied according to different versions TG400 TG800 series VOIP Gateway packing contents TG400 series TG800 seris Adapter RG 45 cable User manual TG400 series packing content...
Page 12: ...internet 4 LAN Connected to PC or switch hub Let your PC or Switch hub connected gateway to create LAN environment 5 RESET bottom Push the reset bottom till 3 sec Gateway will be set to default 6 AC...
Page 13: ...Setup to configure the SIP account 6 Connect TG400 TG800 series voip gateway to your internet environment Connect RJ45 cable to WAN port of TG400 TG800 series voip gateway 7 The device will set up vo...
Page 14: ...settings that are used to connect to your ISP Internet Service Provider The WAN settings are provided to you by your ISP and often times referred to as public settings Please select the appropriate o...
Page 15: ...fault gateway and DNS servers which are provided by your ISP Internet Service Provider Each IP address must be entered in the field of IP in the appropriate forms which are four IP octets separated by...
Page 16: ...ig your bandwidth pipe is and select the best MTU for your configuration For example you have a 33 6 modem you use a MTU of 576 and if you have a larger pipe you may want to try 1500 DNS server enter...
Page 17: ...nter the domain name server WAN interface 3 1 3 PPPoE Mode Point to Point Protocol over Ethernet PPPoE Some ISPs provide DSL based services and use PPPoE to establish communication link with end users...
Page 18: ...rding to the idle time when connection Manual connect or disconnect by manual Idle time when the connection type is Connect on demand can set up the interval time to reconnect internet MTU size enter...
Page 19: ...LAN IP Address or not 3 1 5 L2TP with WAN Static DHCP PPPoE Some ISPs provide DSL based service and use L2TP with Static DHCP or PPPoE to establish communication link with end users L2TP Server IP Add...
Page 20: ...DHCP Server Setting DHCP stands for Dynamic Host Control Protocol The DHCP server gives out IP addresses when a device is starting up and request an IP address to be logged on to the network The devic...
Page 21: ...te you can register a new DDNS service account http www dyndns com newacct Note that if you are using a fixed IP address do not set the gateway dynamic domain name DDNS and use both a fixed IP DynDNS...
Page 22: ...ity You can set your Qos upload speed Enable QoS Enable Disable the QoS service 3 5 NAT Mode Bridge mode NAT Mode This mode allows LAN users to share a single IP address and Internet connection Bridge...
Page 23: ...these are assured SIP establishes call parameters at either end of the communication and handles call transfer and termination 4 1 1 Proxy server setting Support Individual Account or Represent Accoun...
Page 24: ...esentative number is used for PBX integration one representative number for 4 port gateway or 8 port gateway is enough but the account of these 4 port or 8 port can t be independent Need to apply acco...
Page 25: ...ach cycle ringing every user 4 1 2 SIP Advance Setting SIP port number Local SIP port number setting defaults 5060 Media Port Start The starting range of RTP port Port number for initial of sending RT...
Page 26: ...duration time FAX type G711 fax pass through not compressed by using a 64Kbps channel to transmit voice signals T 38 fax relay fax encoded by IP protocol SIP Account Pooling for Registered Accounts SI...
Page 27: ...ward and No Answer Forward by click the icon Immediate Forward All incoming call will immediately forward to the number you entered Busy Forward When you are on phone the new incoming call will forwar...
Page 28: ...ble this feature DND Enable Set Enable and the device will be blocked during the time period If the From time is large than the To time the Block time will from 00 00 to 23 59 4 3 Dialing Rule 4 3 1 D...
Page 29: ...hone number Destination SIP Port is port of the destination TG400 TG800 series voip gateway use Default is 5060 Destination Telephone Port is port of the destination TG400 TG800 series voip gateway us...
Page 30: ...Translation it s a protocol for assisting devices behind a NAT firewall or router with their packet routing STUN enables a device to find out its public IP address and the type of NAT service its sit...
Page 31: ...is call Assign the time interval from 3 to 9 seconds Off Hook Alarm Time Set has been off hook after this time user will hear alarm FXS off Hook Debounce For example if the value is 10ms user needs to...
Page 32: ...t volume rang from 32 31dB Phone In You may adjust DSP chip to control input volume range from 32 31dB FXS Tx YOU may adjust SLIC chip to control output volume range from 1 9 FXS Rx You may adjust SLI...
Page 33: ...be stored collected and sent to the voice shared Buffer in evenly spaced intervals Modify in packets arrival time called jitter can occur because of network congestion timing drift or route changes M...
Page 34: ...ere will be slight differences it may cause the phone not working properly please adjust the internal Impedance for your phone Ring Voltage Can adjust your phone ring voltage when your phone rings are...
Page 35: ...ort FSK_Bellcore FSK_ETSI FSK_BT and DTMF FSK Date and time synchronization Enable FSK single sending date and time to show on phone screen FSK Date Time Sync Send FSK Date Time to display device Shor...
Page 36: ...ect a country from the pull down menu Included USA UK Australia Hong Kong France Taiwan China 5 3 DSCP Setting Select the SIP and RTP to adjust the transmission priority of voice and data SIP DSCP ent...
Page 37: ...37 When SIP register failed or Network failed playing the Voice Prompt...
Page 38: ...ator account has permissions to change user account and password Default value User name guest Password guest Administrator name admin password admin 6 1 2 Time Setting The TG400 TG800 series voip gat...
Page 39: ...lt Backup click Backup button to save the current configuration of your system to your computer Restore To restore a previously saved configuration file to your system browser to the location of the c...
Page 40: ...ng before upgrade firmware 6 2 3 Ping testing Network traffic diagnostic tools can be used to check the TG400 TG800 series voip gateway is connected to the Internet It will send ping packets to a remo...
Page 41: ...o restart the TG400 TG800 series voip gateway you can just click the Restart button than the VoIP equipment will reboot automatically 6 3 Langue The TG400 TG800 series voip gateway support three langu...
Page 42: ...42 7 Installation structure 7 1 Installation structure...
