Troubleshooting
9
1. What if the it is not loud enough?
Try to adjust your volume in the app to get better hearing results. Then,
clean the tube and dome to ensure the passageway is clear. If it is still
not loud enough, you may want to contact your physician and get a
hearing exam done.
2. What if my device isn't turning on?
Be sure that the battery is inserted properly and the battery door is
completely closed.
3. There is no sound?
First, check if the battery is low or dead. Replace the battery and be sure
it is inserted correctly. If this does not solve your problem, try cleaning
the tube and dome to ensure the passageway is clear.
4. How can I get replacement domes/tubes?
Please contact the store where you purchased your device or contact
the manufacturer.
5. How long will my device last?
The unit is of professional quality and will last for many years provided it
does not get wet or physically damaged.
