14. Sirius XM trouble shooting
23
On-Screen Display Advisory Message
Cause
Explanation/Solution
Check Antenna
Check Antenna
The radio has detected a fault with the
SiriusXM antenna. The antenna cable may
be either disconnected or damaged.
•
Verify that the antenna cable is connected to the
SiriusXM Connect Vehicle Tuner.
• Inspect the antenna cable for damage and kinks.
Replace the antenna if the cable is damaged.
Check Tuner
Check Tuner
•
The radio has difficulty communicating
with the SiriusXM Connect Vehicle Tuner.
•
The tuner may be disconnected or
damaged.
•
Verify that the SiriusXM Connect Vehicle Tuner
cable is securely connected to the radio SiriusXM
connector/ cable.
• If the problem persists, disconnect and reconnect
the tuner and then contact your dealer.
No Signal
No Signal
The SiriusXM Connect Vehicle Tuner has
difficulty receiving the SiriusXM satellite
signal.
•
Verify that your vehicle is outdoors with a clear
view of the southern sky.
• Verify that the SiriusXM magnetic mount antenna
is mounted on a metal surface on the outside the
vehicle.
• Move the SiriusXM antenna away from any
obstructions.
• Inspect the antenna cable for damage and kinks.
Replace the antenna if the cable is damaged.
• If the problem persists, disconnect and reconnect
the tuner and then contact your dealer.
Channel Not
Available
Channel Not
Available
The channel that you have requested is not
a valid SiriusXM channel or the channel
that you were listening to is no longer
available. You may also see this message
briefly when first connecting a new
SiriusXM Connect Vehicle tuner. Visit
www.siriusxm.com for more information
about the SiriusXM channel lineup.
The channel that you have requested is not a
valid SiriusXM channel or the channel that you
were listening to is no longer available. You
may also see this message briefly when first
connecting a new SiriusXM Connect Vehicle
tuner. Visit www.siriusxm.com or
www.siriusxm.ca for more information about
the SiriusXM channel lineup.
Channel Not
Subscribed
Channel Not
Subscribed
The channel that you have requested is
not included in your SiriusXM
subscription package or the channel
that you were listening to is no longer
included in your SiriusXM subscription
package
•
Questions about your subscription in the United
States please visit
http://www.siriusxm.com/activatenow or call
SiriusXM Listener Care at
1-866-635-2349
.
• Questions about your subscription in Canada
please visit
http://www.siriusxm.ca/help/activation-help/ or
call XM Listener Care at
1-877-438-9677
Channel Locked
Channel Locked
The channel that you have requested is
Locked by the radio
•
See the section on Lock Channel, more
information on the Lock Channel feature and how
to access locked channels
Please Enter the
Lock Code
Please Enter the
Lock Code
User prompted to enter the lock/unlock
code.
•
Enter the four digit code to unlock the channel
Incorrect
Passcode
Entered
Incorrect
Passcode
Entered
The unlock code entered by the user is
incorrect
•
Input the correct four digit code to unlock the
channel.
• Reset lock code to default following instructions.
