7
Soundcast VGtx does
not turn on.
Audio breaks up or
wireless range is
too short.
No sound/audio output
Can’t control volume
Can’t pair my device with
the soundcast VGtx
Static or noise in
the audio
1. Check the USB power connection.
2. Make sure you press and hold the power button for at
least (1) second if the unit had been previously turned off.
1. Make sure the antenna is attached securely and posi-
tioned correctly (as high off the ground as
possible for maximum range)
2. Move the VGtx away from other 2.4Ghz equpiment
such as Wi-Fi routers and microwaves.
1. Check the cables to make sure they are connected to
the correct jacks.
2. Press play or make sure your audio source device is
active
3. Check to make sure your volume is set to a listenable
level.
1. By design the VGtx is a passive transmitter and has
no volume control. User volum level must be adjusted via
the input and/or output sources
connected to the VGtx.
1. Make sure to use the supplied USB adapter as PC
USB ports cannot always provide adequate/
stable power.
2. Move the VGtx away from any amplifiers
or powered speakers.
3. Make sure the VGtx is cabled to the correct line level
output on your stereo receiver.
4. Make sure that you have the proper input (analog or
digital) selected with slider switch on the
rear of the VGtx.
1. Make sure the VGtx and the device
you’re pairing with are in close proximity to each other.
2. Make sure all other Bluetooth compatible receiving
devices you’re NOT trying to pair with are either powered
off or
Bluetooth disabled.
3. Make sure both devices are in pairing mode. LED
equipped devices will typically flash when in pairing mode
and be solid
when connected.
4. Make sure your device is compatible with the wireless
A2DP Bluetooth stero
audio profile.
Problem
Solution
FAQ and Troubleshooting
Care and maintenance
Please read the following recommendations before using
your Soundcast VGtx:
• To keep from damaging the VGtx internal circuit, avoid exposure to liquid.
• Extreme temperatures can shorten the life of electronic devices.
• Do not drop: dropping the VGtx can damage the internal circuit.
Specifications
• Bluetooth v4.2
• Supports the A2DP Bluetooth® profile
• Audio Codec Support: SBC, aptX, aptX Low Latency Operating Range:
Up to 150ft (50 meters)
• Operating Frequency: 2.402 GHz to 2.480 GHz
• USB Power: DC 5V @ 500mA or higher
• Size: 20mm(H)x103mm(W)x54mm(D) - 3/4”(H)x4”(W)x2”(D)
Support
Further details and answers to common questions are
found at http://gosoundcast.com/support
If your question is not answered via the support page, feel free
to contact us by email at [email protected] or by
phone at +1 (619) 591-0126, toll free USA (800) 722-1293
FCC Information
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference received; including interference
that may cause undesired operation.
Federal Communications Commission (FCC) Statement:
This Equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of
the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However; there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the receiver and equipment.
- Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. - Consult your
dealer or an experienced radio / TV technician for help.
Warning:
Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user
authority to operate the equipment. Tested to comply with FCC standard: FOR HOME OR OFFICE USE. This equipment
complies with FCC RF radiation exposure limits set forth for an uncontrolled environment.
This device and its antenna(s) must not be co-located or in conjunction with any other antenna or transmitter. © 2017
Soundcast, LLC. All rights reserved. Bluetooth is a trademark of the Bluetooth SIG and used under license. The term TWS
(True Wireless Stereo), aptX® and aptX Low Latency® mark and logo are trademarks of Qualcomm or one of its group
companies and may be registered in one or more jurisdictions.
