8
Auto Shutdown
– VG3 will automatically power down
after 15 minutes of no audio to preserve battery.
Slide finger from power
button to
any
function
button, and release.
VG3 does not
turn on
Difficulty with
Bluetooth or
TWS pairing
process
Keypad has
un-intended
operation due
to moisture
Keypad
backlights
are changing
brightness or
turn off
Keypad is not
responding
to button
presses
Unit is
misbehaving or
not responsive
• Be sure unit is fully charged
• Be sure keypad is clear of any dirt,
dust or moisture
• Disconnect / Re-connect battery
• Power cycle VG3 unit(s) and retry
• Clear both Bluetooth and TWS pairing
history by holding the Bluetooth button
for 10 seconds (third beep), repeat
by pressing the TWS buttons for a full
10 seconds (third beep) and try your
pairing again.
• Disable/Enable Bluetooth function
on your music source device (phone or
computer) and retry
• Wipe down keypad to remove any
excess moisture or dirt
• Utilize Child Lock or Auto Lock features
described above
• The VG3 utilizes an ambient light
sensor to adjust the LED backlights
and status LED indicators based on the
ambient light. This is normal operation
Power cycle the unit and be certain
that Child Lock and Auto-Lock functions
are Disabled
• Perform factory reset by Disconnect-
ing & Reconnecting battery
• Clear both Bluetooth and TWS
memory (refer to instructions above)
• Power cycle unit
Problem
Solution
Troubleshooting
Temporary Unlock
Swipe Action
