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Warranty
Warranty Overview
This SOTA equipment is warranted to be free from defects in material and
workmanship from the date of installation for a period of 24 months. Please contact
SOTA representative for extended warranty program.
In the event the product is returned by the dealer or the end-user and the warranty has
expired, SOTA reserves the right to collect a reasonable fee from the end user for
services mutually agreed upon.
Any item returned to the factory in Orange, California, through SOTA’s Authorized
Dealer, will be repaired or replaced at our option at no charge provided that our
inspection indicates it to have been defective. Dealer labor, shipping and handling
charges are not covered by this warranty.
This warranty does not apply to damage due to shipping, misuse, or careless handling.
Warranty is void if installed, repaired, or serviced by anyone other than an authorized
SOTA Dealer service personnel. SOTA is not liable for indirect or consequential
damage or loss of any nature in connection with this equipment.
This warranty is in lieu of all other warranties expressed or implied. No
representative or person is authorized to assume for us any liability in connection
with the sale of our equipment.
Service Policy Guidelines
In the event that you have difficulty that requires factory service, please follow these
instructions:
Call (714) 532-6100 and request a return authorization (RA) number. Be sure to
have the serial number, the nature of the problem, and a major credit card
readily available to give our customer service representative. Please mark the
number on the outside of the shipping box and packing slip. Items shipped
without the RA written on the outside package will be returned to the customer
at their cost. All non-warranty repairs will need a credit card, or some form of
payment prior to the repair work being authorized.
If your repair is deemed under warranty, SOTA agrees to repair or replace the
item within 14 days from the time it was received and will then be shipped to the
person or persons whose name appears on the shipping label.
Returns are not accepted without prior written approval by SOTA. Defective
products will be repaired or replaced per SOTA’s warranty program. Sterile
sheaths are considered perishable items and are not returnable under any
circumstances unless defective. SOTA cannot be responsible for any missing
items unless contacted within 72 hours of shipment received by the customer.