Support and maintenance
Support for your device
Use the Support application in your device to search a User guide, read
troubleshooting guides, and find information about software updates and other
product-related information.
To access the Support application
1
From your Home screen, tap .
2
Find and tap , then select the required support item.
For best support available, we recommend connecting to the Internet when using the Support
application.
Help in menus and applications
Some applications and settings have help available in the options menu, which is
normally indicated by in the specific applications.
Computer tools
There are a number of tools available to help you connect your device to a computer
and manage content such as contacts, movies, music and photos.
PC Companion for Microsoft® Windows®
PC Companion is a computer application that gives you access to additional features
and services which help you to:
•
Transfer contacts, music, video and pictures to and from your old device.
•
Transfer content from your old iPhone™, Blackberry™, Android™ or Sony device
using Xperia™ Transfer.
•
Update your device software.
•
Back up content on your computer.
•
Sync calendars between a computer and your device.
To use the PC Companion application, you need an Internet-connected computer
running one of the following operating systems:
•
Microsoft® Windows® 10
•
Microsoft® Windows® 8.1
•
Microsoft® Windows® 7
•
Microsoft® Windows Vista®
•
Microsoft® Windows® XP (Service Pack 3 or higher)
You can download PC Companion at http://support.sonymobile.com/global-en/
tools/pc-companion.
Media Go™ for Microsoft® Windows®
The Media Go™ application for Windows® computers helps you transfer photos,
videos and music between your device and a computer. You can install and access
Media Go™ from within the PC Companion application. To read more about how to
use the Media Go™ application, go to http://mediago.sony.com/enu/features.
To use the Media Go™ application, you need one of these operating systems:
•
Microsoft® Windows® 10
•
Microsoft® Windows® 8 / 8.1
•
Microsoft® Windows® 7
•
Microsoft® Windows Vista®
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