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In-Car Receiver

XAV-AX7000

Troubleshooting

Do the following before you request a repair service.

Read the relevant instruction and troubleshooting topics in this Help Guide.
Issues may be resolved by updating the software. When you install the "Support by Sony" app on your smartphone,
you can get software update information conveniently.
Visit our customer support home page.

If none of the above works, consult your nearest Sony dealer.

Related Topic

Customer Support Websites

About the “Support by Sony” App

5-006-476-11(2) Copyright 2019 Sony Corporation

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Summary of Contents for XAV-AX7000

Page 1: ...Started Guide to Parts and Controls Main Unit and Remote Commander Screen Displays Performing Initial Settings Preparing a BLUETOOTH Device Preparing a Bluetooth Device Pairing and Connecting with a BLUETOOTH Device Connecting with a Paired BLUETOOTH Device Connecting Rear View Camera Radio Listening to the Radio 1 ...

Page 2: ...g a Parental Control Using SXM Option Functions Playback Playing a USB Device Playing a USB Device USB Port 1 and USB Port 2 Playing a BLUETOOTH Device Searching and Playing Tracks Repeat Play and Shuffle Play Searching for a File from the List Screen Other Settings During Playback Handsfree Calling Preparing a Mobile Phone Receiving a Call Making a Call Available Operations During a Call Useful F...

Page 3: ...yrights Troubleshooting Troubleshooting General There is no beep sound The fuse has blown The unit makes noise when the position of the ignition is switched The display disappears from does not appear on the monitor Menu items cannot be selected The USB functions do not work properly The unit cannot be operated The clock set automatically is not accurate Touch panel The touch panel does not react ...

Page 4: ...sible The name of the detected device does not appear There is no ringtone The talker s voice volume is low The other party says that the volume is too low or high Echo or noise occurs during call conversations The phone sound quality is poor The volume of the connected BLUETOOTH device is low or high The sound skips during audio streaming or the BLUETOOTH connection fails The connected BLUETOOTH ...

Page 5: ...ner A mature channel is not blocked although parental control setting has been made Apple CarPlay The Apple CarPlay icon does not appear on the HOME screen Android Auto The Android Auto icon does not appear on the HOME screen Messages General BLUETOOTH SiriusXM Connect Vehicle Tuner Customer Support Websites About the Support by Sony App 5 ...

Page 6: ...e Commander Main unit The VOL volume button has a tactile dot RM X170 remote commander The remote commander can be used to operate the audio controls For menu operations use the touch panel Note The white buttons in the illustration above are not supported 6 ...

Page 7: ...fast forward 6 VOICE Activates the voice command function for Apple CarPlay and Android Auto 7 OFF Turns the source off 8 MONITOR OFF Turns off the monitor To turn back on press again 9 EQ equalizer Selects an equalizer curve 10 Number buttons 0 to 9 11 CLEAR 12 ATT attenuate Attenuates the sound Press again to cancel the attenuation 13 play pause 14 previous next fast reverse fast forward Functio...

Page 8: ...ny Corporation USB select a folder or move to the previous next file ENTER Enters the selected item SRC source Changes the source Each time you press this button a selectable source is displayed in a popup on the current display 17 MODE Selects the radio band 18 8 ...

Page 9: ...creen 1 Status indication Icon in the display Detail attenuate Lights up when the sound is attenuated SiriusXM Indicates the signal strength status of the connected SiriusXM Connect Vehicle Tuner BLUETOOTH Lights up when the BLUETOOTH signal is on Flashes when the connection is in progress 9 ...

Page 10: ...lect the setting icon and other icons 7 Sound select keys Changes the sound 8 EXTRA BASS Changes the EXTRA BASS setting 9 EQ10 Subwoofer Changes the EQ10 Subwoofer setting Icon in the display Detail audio Lights up when the audio device is playable by enabling the A2DP Advanced Audio Distribution Profile mobile phone Lights up when handsfree calling is available by enabling the HFP Handsfree Profi...

Page 11: ...ff Turns off the monitor When the monitor is turned off touch any part of the display to turn it back on Related Topic General Settings General Sound Settings Sound 5 006 476 11 2 Copyright 2019 Sony Corporation 11 ...

Page 12: ...ting menu Related Topic General Settings General Sound Settings Sound Visual Settings Visual BLUETOOTH Settings Bluetooth 5 006 476 11 2 Copyright 2019 Sony Corporation Touch Language then set the display language 1 Touch Demo repeatedly to select OFF to disable the demonstration mode 2 Touch Set Date Time then set the date and time 3 After setting the date and time touch OK 4 To return to the pre...

Page 13: ...dio devices hereafter BLUETOOTH device if not otherwise specified For details on connecting refer to the operating instructions supplied with the device Before connecting the device turn down the volume of this unit otherwise a loud sound may result Related Topic Pairing and Connecting with a BLUETOOTH Device Connecting with a Paired BLUETOOTH Device 5 006 476 11 2 Copyright 2019 Sony Corporation ...

Page 14: ...ON The BLUETOOTH signal is turned on and BLUETOOTH lights up on the status bar of the unit 4 Touch Pairing BLUETOOTH flashes while the unit is in pairing standby mode 5 Perform pairing on the BLUETOOTH device so it detects this unit 6 Select your model name shown in the display of the BLUETOOTH device Repeat from step 5 if your model name does not appear If the connection confirmation display appe...

Page 15: ...5 006 476 11 2 Copyright 2019 Sony Corporation 15 ...

Page 16: ...y Note While streaming BLUETOOTH audio you cannot connect from this unit to the mobile phone Connect from the mobile phone to this unit instead To capture your voice during handsfree calling You need to install the microphone supplied 5 006 476 11 2 Copyright 2019 Sony Corporation Press HOME then touch Settings 1 Touch Bluetooth 2 Touch Bluetooth Connection then touch ON Make sure that BLUETOOTH l...

Page 17: ...amera By connecting the optional rear view camera to the CAMERA IN terminal you can display the picture from the rear view camera To display the picture from the rear view camera Press HOME then touch Rear Camera 5 006 476 11 2 Copyright 2019 Sony Corporation 17 ...

Page 18: ...Radio Data System indication C tuner option Open the tuner option menu D SEEK SEEK Tune in automatically E left right Tune in manually Touch and hold to continuously skip frequencies F Preset numbers Select a preset station Swipe right left to show the other preset stations Touch and hold to store the current frequency in that preset 5 006 476 11 2 Copyright 2019 Sony Corporation Only available du...

Page 19: ...desired preset number Related Topic Listening to the Radio 5 006 476 11 2 Copyright 2019 Sony Corporation Select the desired band FM1 FM2 FM3 AM1 or AM2 1 Perform tuning To tune automatically Touch SEEK SEEK Scanning stops when the unit receives a station To tune manually Touch and hold left right to locate the approximate frequency then touch left right repeatedly to finely adjust to the desired ...

Page 20: ... Memory Stores stations in order of frequency on the preset numbers 18 stations for FM and 12 stations for AM can be stored as preset stations PTY Selects a program type from the PTY list to search for a station broadcasting the selected program type Only available during FM reception Related Topic Listening to the Radio 5 006 476 11 2 Copyright 2019 Sony Corporation 20 ...

Page 21: ...our subscription Write the number down for reference Note The SiriusXM Radio ID does not include the letters I O S or F To display the SiriusXM Radio ID In the USA you can activate online or by calling SiriusXM Listener Care Online Visit www siriusxm com activatenow Phone Call 1 866 635 2349 In Canada you can activate online or by calling SiriusXM Listener Care Online Visit www siriusxm ca activat...

Page 22: ...t the channel C Channel number channel name D Artist name song title E information Switch the channel information F SXM option Open the SXM option menu G Preset numbers Select a preset channel Swipe right left to show the other preset channels Touch and hold to store the current channel in that preset H Category name content information 5 006 476 11 2 Copyright 2019 Sony Corporation 22 ...

Page 23: ...iriusXM 5 006 476 11 2 Copyright 2019 Sony Corporation Touch the area with the channel number and channel name on the SiriusXM radio screen Alternatively press ENTER on the remote commander 1 Input the channel number then touch OK Alternatively input with the number buttons 0 to 9 and press ENTER on the remote commander 2 23 ...

Page 24: ...om the Channel List or Category List 5 006 476 11 2 Copyright 2019 Sony Corporation Touch list on the SiriusXM radio screen The category list appears 1 Touch the desired category To tune from the channel list touch All Channels 2 Touch the desired channel 3 24 ...

Page 25: ...option on the SiriusXM radio screen then touch Parental Control The passcode input display appears 1 Enter your 4 digit passcode by touching the number keys then touch OK The passcode confirmation display appears 2 Enter the 4 digit passcode again then touch OK The parental control is applied and the channels are locked 3 Touch option then touch Parental Control The passcode input display appears ...

Page 26: ...touching option on the SiriusXM radio screen Channel Direct Select Tunes the desired channel by inputting its channel number directly Parental Control Sets the parental lock to on or off Pass Code Change Changes the passcode for the Parental Control feature 5 006 476 11 2 Copyright 2019 Sony Corporation 26 ...

Page 27: ...r USB playback To remove the USB device Turn the unit off or turn the ignition switch to the ACC off position then remove the USB device Related Topic Supported Formats for USB Playback Customer Support Websites 5 006 476 11 2 Copyright 2019 Sony Corporation e g a USB flash drive digital media player Android phone 1 Some digital media players or Android phones may require setting to MTP mode 2 Tur...

Page 28: ...eatures to be used USB port 1 Apple CarPlay Android Auto File system FAT12 FAT16 FAT32 exFAT Playable audio format MP3 WMA FLAC WAV AAC Playable video format MPEG 4 WMV MKV Xvid USB connection mode MSC USB port 2 File system FAT12 FAT16 FAT32 Playable audio format MP3 WMA FLAC USB connection mode MSC MTP 5 006 476 11 2 Copyright 2019 Sony Corporation 28 ...

Page 29: ...ck of the audio device does not stop BLUETOOTH pairing is not possible while Apple CarPlay is running To match the volume level of the BLUETOOTH device to other sources You can reduce the volume level differences between this unit and the BLUETOOTH device During playback touch option then set Input Level between 6 and 6 Related Topic Connecting with a Paired BLUETOOTH Device 5 006 476 11 2 Copyrig...

Page 30: ...e play modes differ depending on the selected sound source and connected device 5 006 476 11 2 Copyright 2019 Sony Corporation During playback touch repeat or shuffle repeatedly until the desired play mode appears Playback in the selected play mode may take time to start 1 30 ...

Page 31: ...to the USB port 2 audio and video do not appear 5 006 476 11 2 Copyright 2019 Sony Corporation During USB playback touch list The list screen of the currently played item appears When connecting the USB device to the USB port 1 touch audio or video to list up by file type 1 Touch the desired item Playback starts 2 31 ...

Page 32: ... when the parking brake is applied Aspect Selects an aspect ratio for the screen of the unit Available only when the parking brake is applied 5 006 476 11 2 Copyright 2019 Sony Corporation Item Detail Normal Displays a 4 3 picture in its original size with side bars to fill the 16 9 screen Zoom Displays a 16 9 picture that has been converted into 4 3 letter box format Full Displays a 16 9 picture ...

Page 33: ...it with this unit Note The handsfree calling functions are not available when the Apple CarPlay or Android Auto function is activated In this case use the handsfree calling functions of the application Related Topic Preparing a Bluetooth Device 5 006 476 11 2 Copyright 2019 Sony Corporation 33 ...

Page 34: ...e The ringtone and talker s voice are output only from the front speakers To reject end a call Touch end a call Related Topic Preparing a Mobile Phone 5 006 476 11 2 Copyright 2019 Sony Corporation Touch call when a call is received The phone call starts 1 34 ...

Page 35: ...ntacts Select a contact from the name list number list To search for the desired contact in alphabetical order from the name list touch alphabetical search D dialpad Enter the phone number E Favorites favorites Select the stored contact To store the contact see To add phone numbers to Favorites below 2 The mobile phone needs to support PBAP Phone Book Access Profile Touch call The phone call start...

Page 36: ...36 ...

Page 37: ...hen set MIC Gain to High Middle or Low To reduce echo and noise Echo noise canceler mode During a call touch option then set Speech Quality to Mode 1 or Mode 2 To switch between handsfree mode and handheld mode During a call touch speaker phone to switch the phone call audio between the unit and mobile phone Note Depending on the mobile phone this operation may not be available To answer an incomi...

Page 38: ...isit the Apple CarPlay website Since the GPS on your iPhone is used place your iPhone where it can easily receive a GPS signal Use of the Apple CarPlay logo means that a vehicle user interface meets Apple performance standards Apple is not responsible for the operation of this vehicle or its compliance with safety and regulatory standards Please note that the use of this product with iPhone may af...

Page 39: ...droid Auto app on Google Play For details about Android Auto refer to the manual supplied with your Android phone or visit the Android Auto website Since the GPS on your Android phone is used place your Android phone where it can easily receive a GPS signal Android Auto may not be available in your country or region Related Topic Customer Support Websites 5 006 476 11 2 Copyright 2019 Sony Corpora...

Page 40: ...he next channel channel Video audio playback skip forward a file track The same as next Swipe right to left Radio reception seek backward stations The same as pressing and holding previous SiriusXM reception tune the previous channel channel Video audio playback skip backward a file track The same as previous Swipe upwards Radio reception receive stored stations go forward SiriusXM reception tune ...

Page 41: ...o switch to the playback screen Touch return to the playback screen Related Topic General Settings General Sound Settings Sound Visual Settings Visual BLUETOOTH Settings Bluetooth Canceling the Demonstration Mode 5 006 476 11 2 Copyright 2019 Sony Corporation Press HOME then touch Settings 1 Touch one of the setup category The items that can be set differ depending on the source and settings 2 Mov...

Page 42: ...r side red portions of the guide to adjust Touch left up right down to adjust the guide position and touch inward or outward to adjust the guide width Steering Control Selects the input mode for the connected remote control To prevent a malfunction be sure to match the input mode with the connected remote control before use Item Detail Set Date Time Sets the date and clock time Auto RDS Manual Dat...

Page 43: ... settings Firmware Version Updates and confirms the firmware version Open Source Licenses Displays the software licenses Related Topic Basic Setting Operation Customer Support Websites 5 006 476 11 2 Copyright 2019 Sony Corporation Item Detail Preset Input mode for the wired remote control excluding the steering wheel remote control register setup The steering button panel appears Press and hold t...

Page 44: ...elects the equalizer curve OFF R B Rock Pop Hip Hop Dance EDM Jazz Soul Country Custom Custom adjusts the equalizer curve 6 to 6 Subwoofer Adjusts the volume level of the subwoofer OFF 10 to 10 Item Detail Balance Adjusts the sound balance between the left and right speakers L15 to R15 Fader Adjusts the sound balance between the front and rear speakers Front 15 to Rear 15 Item Detail High Pass Fil...

Page 45: ...either of the rear speaker leads When using a 2 Ω subwoofer set Speaker Impedance Load to 2 Ohm Do not connect a speaker to the other rear speaker lead Available only when the source is off Subwoofer Phase Selects the subwoofer phase Normal Reverse Speaker Impedance Load Sets the impedance load of the speaker connection 4 Ohm 4 Ω load connection 2 Ohm 2 Ω load connection Be sure to set to 2 Ohm wh...

Page 46: ... OFF Auto ON Auto is available only when the illumination control lead is connected and works when the head light is turned on register setup adjusts the brightness level when the dimmer is activated 5 to 5 Illum Level on Monitor OFF Dims the button illumination when the monitor is turned off OFF 1 2 3 4 Related Topic Basic Setting Operation 5 006 476 11 2 Copyright 2019 Sony Corporation 46 ...

Page 47: ...ys the information of the BLUETOOTH device connected to the unit Available only when Bluetooth Connection is set to ON and a BLUETOOTH device is connected to the unit Bluetooth Reset Initializes all BLUETOOTH related settings such as pairing information call history history of connected BLUETOOTH devices etc Related Topic Basic Setting Operation 5 006 476 11 2 Copyright 2019 Sony Corporation 47 ...

Page 48: ...anceling the Demonstration Mode Related Topic General Settings General 5 006 476 11 2 Copyright 2019 Sony Corporation Press HOME then touch Settings 1 Touch General then touch Demo to set to OFF 2 To exit the setup menu touch back twice 3 48 ...

Page 49: ...ating the Firmware To update the firmware visit the support site then follow the online instructions Note During the update do not remove the USB device Related Topic Customer Support Websites 5 006 476 11 2 Copyright 2019 Sony Corporation 49 ...

Page 50: ...n accident Pictures appear only after you park the car and set the parking brake If the car starts moving during video playback the following caution is displayed and you cannot watch the video Video blocked for your safety Do not operate the unit or watch the monitor while driving Notes on LCD panel Do not get the LCD panel wet or expose it to liquids This may cause a malfunction Do not press dow...

Page 51: ...s contact the touch panel If the panel is touched by an object other than your fingertip the unit may not respond correctly Since glass material is used for the panel do not subject the unit to strong shock If cracking or chipping occurs on the panel do not touch the damaged part as it may cause injury Keep other electrical devices away from the touch panel They may cause the touch panel to malfun...

Page 52: ...kHz Bit per sample Quantization bit 16 bits 24 bits Xvid avi Video codec MPEG 4 Advanced Simple Profile Audio codec MP3 MPEG 1 Layer3 Bit rate Max 4 Mbps Frame rate Max 30 fps 30p 60i Resolution Max 1280 720 5 MPEG 4 mp4 Video codec MPEG 4 Advanced Simple Profile AVC Baseline Profile Audio codec AAC Bit rate Max 4 Mbps Frame rate Max 30 fps 30p 60i Resolution Max 1280 720 5 WMV wmv avi 1 Video cod...

Page 53: ...yright 2019 Sony Corporation Copyright protected files and multi channel audio files cannot be played back 1 DRM Digital Rights Management files cannot be played back 2 Non standard bit rates or non guaranteed bit rates are included depending on the sampling frequency 3 Sampling frequency may not correspond to all encoders 4 These numbers indicate the maximum resolution of playable video and do no...

Page 54: ...connect specifically to the Apple product s identified in the badge and has been certified by the developer to meet Apple performance standards Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards Please note that the use of this accessory with an Apple product may affect wireless performance For details visit the support site Related Top...

Page 55: ...al Public License hereinafter referred to as LGPL These establish that customers have the right to acquire modify and redistribute the source code of said software in accordance with the terms of the GPL or LGPL displayed on this unit The source code for the above listed software is available on the Web To download please access the following URL then select the model name XAV AX7000 URL http www ...

Page 56: ... of the remote commander becomes shorter CAUTION Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type A Lithium battery CR2025 side up Note Keep the lithium battery out of the reach of children Should the battery be swallowed immediately consult a doctor 5 006 476 11 2 Copyright 2019 Sony Corporation 56 ...

Page 57: ...Watts RMS 4 at 4 Ohms 1 THD N SN Ratio 80 dBA reference 1 Watt into 4 Ohms Monitor section Tuner section FM AM USB player section Display type Wide LCD color monitor Dimensions 6 95 in 176 mm System TFT active matrix Number of pixels 1 152 000 pixels 800 3 RGB 480 Color system PAL NTSC automatic select for CAMERA IN terminal Tuning range 87 5 MHz 107 9 MHz Usable sensitivity 7 dBf Signal to noise ...

Page 58: ...al range will vary depending on factors such as obstacles between devices magnetic fields around a microwave oven static electricity reception sensitivity antenna aerial s performance operating system software application etc 1 BLUETOOTH standard profiles indicate the purpose of BLUETOOTH communication between devices 2 Outputs Speaker outputs Speaker impedance 2 Ω 4 Ω 8 Ω Maximum power output 100...

Page 59: ...Design and specifications are subject to change without notice 5 006 476 11 2 Copyright 2019 Sony Corporation 59 ...

Page 60: ...E WITH THE MPEG 4 VISUAL STANDARD MPEG 4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE MPEG 4 VIDEO NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL INTERNAL AND COMMERCIAL USES AND LICENSING MAY BE OBTAINED FROM M...

Page 61: ...All other trademarks are trademarks of their respective owners 5 006 476 11 2 Copyright 2019 Sony Corporation 61 ...

Page 62: ...ide Issues may be resolved by updating the software When you install the Support by Sony app on your smartphone you can get software update information conveniently Visit our customer support home page If none of the above works consult your nearest Sony dealer Related Topic Customer Support Websites About the Support by Sony App 5 006 476 11 2 Copyright 2019 Sony Corporation 62 ...

Page 63: ...Help Guide In Car Receiver XAV AX7000 There is no beep sound An optional power amplifier is connected and you are not using the built in amplifier 5 006 476 11 2 Copyright 2019 Sony Corporation 63 ...

Page 64: ...AX7000 The fuse has blown The unit makes noise when the position of the ignition is switched The power supply leads are not matched correctly with the car s accessory power connector 5 006 476 11 2 Copyright 2019 Sony Corporation 64 ...

Page 65: ...isappears from does not appear on the monitor The monitor off function is activated Touch anywhere on the display to turn the display back on Related Topic Main Unit and Remote Commander Screen Displays 5 006 476 11 2 Copyright 2019 Sony Corporation 65 ...

Page 66: ...Help Guide In Car Receiver XAV AX7000 Menu items cannot be selected Unavailable menu items are displayed in gray 5 006 476 11 2 Copyright 2019 Sony Corporation 66 ...

Page 67: ...tions do not work properly Do not use a USB extension cable as it may cause deterioration of signal quality Use a shorter USB cable when connecting the USB device or replace the USB cable with a new one 5 006 476 11 2 Copyright 2019 Sony Corporation 67 ...

Page 68: ...ceiver XAV AX7000 The unit cannot be operated Press and hold HOME for more than 10 seconds to restart the unit For your safety do not restart the unit while you are driving 5 006 476 11 2 Copyright 2019 Sony Corporation 68 ...

Page 69: ...te The clock data on radio waves is not accurate Press HOME select Settings General Set Date Time then set from Auto RDS to Manual After that touch register setup and adjust the clock manually Related Topic General Settings General 5 006 476 11 2 Copyright 2019 Sony Corporation 69 ...

Page 70: ...rts are touched simultaneously the touch panel will not react correctly Touch the pressure sensitive panel firmly The touch panel does not react when touching with a wet fingertip or when water droplets are on the touch panel Dry your wet fingertips well or fully wipe water droplets off of the touch panel 5 006 476 11 2 Copyright 2019 Sony Corporation 70 ...

Page 71: ...Help Guide In Car Receiver XAV AX7000 Multi touch is not recognized Multi touch operation is not supported on this unit 5 006 476 11 2 Copyright 2019 Sony Corporation 71 ...

Page 72: ...Help Guide In Car Receiver XAV AX7000 The radio reception is poor Static noise occurs Connect the antenna aerial firmly 5 006 476 11 2 Copyright 2019 Sony Corporation 72 ...

Page 73: ...Help Guide In Car Receiver XAV AX7000 PTY displays PTY not found The current station is not an RDS station or the radio reception is poor 5 006 476 11 2 Copyright 2019 Sony Corporation 73 ...

Page 74: ...ther equipment and set the input selector of the equipment to the source corresponding to this unit Installation is not correct Install the unit at an angle of less than 30 in a sturdy part of the car The parking lead light green is not connected to the parking brake switch lead or the parking brake is not applied 5 006 476 11 2 Copyright 2019 Sony Corporation 74 ...

Page 75: ...Help Guide In Car Receiver XAV AX7000 The picture does not fit in the screen The aspect ratio is fixed on the playback source 5 006 476 11 2 Copyright 2019 Sony Corporation 75 ...

Page 76: ...orresponding to this unit Installation is not correct Install the unit at an angle of less than 30 in a sturdy part of the car The unit is in pause reverse fast forward mode The settings for the outputs are not made correctly The volume is too low The ATT function is activated The format is not supported Check if the format is supported by this unit Related Topic Supported Formats for USB Playback...

Page 77: ...Help Guide In Car Receiver XAV AX7000 Sound is noisy Keep cords and cables away from each other 5 006 476 11 2 Copyright 2019 Sony Corporation 77 ...

Page 78: ...econnect the USB device The USB port to which the USB device is connected is not appropriate Connect the USB device to the appropriate USB port that supports the file formats Related Topic USB Port 1 and USB Port 2 5 006 476 11 2 Copyright 2019 Sony Corporation 78 ...

Page 79: ...p Guide In Car Receiver XAV AX7000 The USB device takes longer to play The USB device contains large sized files or files with a complicated tree structure 5 006 476 11 2 Copyright 2019 Sony Corporation 79 ...

Page 80: ...device to the appropriate USB port that supports the file systems Related Topic USB Port 1 and USB Port 2 5 006 476 11 2 Copyright 2019 Sony Corporation USB devices formatted with the exFAT file system are available only when connected to the USB port 1 1 This unit supports FAT12 FAT16 FAT32 and exFAT but some USB device may not support all of these For details refer to the operating instructions ...

Page 81: ...ropriate mode Make sure that the USB mode of the device is set to MSC or MTP mode The USB port to which the USB device is connected is not appropriate Connect the USB device to the appropriate USB port that supports the features Related Topic USB Port 1 and USB Port 2 5 006 476 11 2 Copyright 2019 Sony Corporation 81 ...

Page 82: ...cted by another device Terminate the current connection and search for this unit from the other device Depending on your smartphone or mobile phone you may need to delete this unit from the history of the connected smartphone or mobile phone then pair them again Related Topic Preparing a Bluetooth Device BLUETOOTH Settings Bluetooth 5 006 476 11 2 Copyright 2019 Sony Corporation 82 ...

Page 83: ... Car Receiver XAV AX7000 Connection is not possible Check the pairing and connection procedures in the manual of the other device etc and perform the operation again 5 006 476 11 2 Copyright 2019 Sony Corporation 83 ...

Page 84: ... In Car Receiver XAV AX7000 The name of the detected device does not appear Depending on the status of the other device it may not be possible to obtain the name 5 006 476 11 2 Copyright 2019 Sony Corporation 84 ...

Page 85: ...Help Guide In Car Receiver XAV AX7000 There is no ringtone Raise the volume while receiving a call 5 006 476 11 2 Copyright 2019 Sony Corporation 85 ...

Page 86: ...Help Guide In Car Receiver XAV AX7000 The talker s voice volume is low Raise the volume during a call 5 006 476 11 2 Copyright 2019 Sony Corporation 86 ...

Page 87: ...de In Car Receiver XAV AX7000 The other party says that the volume is too low or high Adjust the MIC Gain level Related Topic Available Operations During a Call 5 006 476 11 2 Copyright 2019 Sony Corporation 87 ...

Page 88: ...Speech Quality to Mode 1 or Mode 2 If ambient noise other than the phone call sound is loud try reducing this noise Shut the window if road noise is loud Lower the air conditioner if the air conditioner is loud Related Topic Available Operations During a Call 5 006 476 11 2 Copyright 2019 Sony Corporation 88 ...

Page 89: ...one sound quality is poor Phone sound quality depends on reception conditions of the mobile phone Move your car to a place where you can enhance the mobile phone s signal if the reception is poor 5 006 476 11 2 Copyright 2019 Sony Corporation 89 ...

Page 90: ...ted BLUETOOTH device is low or high Volume level will differ depending on the BLUETOOTH device Reduce the volume level differences between this unit and the BLUETOOTH device Related Topic Playing a BLUETOOTH Device 5 006 476 11 2 Copyright 2019 Sony Corporation 90 ...

Page 91: ...ase which interrupts the signal remove the case while using the device Several BLUETOOTH devices or other devices e g ham radio devices which emit radio waves are used nearby Turn off the other devices Increase the distance between the unit and other devices Playback sound stops momentarily when this unit is connecting to a mobile phone This is not a malfunction 5 006 476 11 2 Copyright 2019 Sony ...

Page 92: ...e In Car Receiver XAV AX7000 The connected BLUETOOTH device cannot be controlled during audio streaming Check that the connected BLUETOOTH device supports AVRCP 5 006 476 11 2 Copyright 2019 Sony Corporation 92 ...

Page 93: ...Help Guide In Car Receiver XAV AX7000 Some functions do not work Check that the connecting device supports the functions in question 5 006 476 11 2 Copyright 2019 Sony Corporation 93 ...

Page 94: ...7000 A call is answered unintentionally The connecting phone is set to start a call automatically Auto Answer of this unit is set to ON Related Topic Available Operations During a Call 5 006 476 11 2 Copyright 2019 Sony Corporation 94 ...

Page 95: ... Receiver XAV AX7000 Pairing failed due to time out Depending on the connecting device the time limit for pairing may be short Try completing the pairing within the time 5 006 476 11 2 Copyright 2019 Sony Corporation 95 ...

Page 96: ... a previously paired BLUETOOTH device after initializing the unit if the pairing information of the unit is on the BLUETOOTH device In this case delete the pairing information of the unit from the BLUETOOTH device and then pair them again 5 006 476 11 2 Copyright 2019 Sony Corporation 96 ...

Page 97: ...Guide In Car Receiver XAV AX7000 The BLUETOOTH function cannot be operated Turn the ignition off Wait for a while then turn the ignition to the ACC position 5 006 476 11 2 Copyright 2019 Sony Corporation 97 ...

Page 98: ...V AX7000 No sound is output from the car speakers during a handsfree call If the sound is output from the mobile phone set the mobile phone to output the sound from the car speakers 5 006 476 11 2 Copyright 2019 Sony Corporation 98 ...

Page 99: ...annel the passcode display will appear Once you have entered the passcode you will have unblocked parental control for all channels until the unit is powered down or you turn parental control back on Set Parental Control to Locked in the SXM option again Related Topic Using SXM Option Functions 5 006 476 11 2 Copyright 2019 Sony Corporation 99 ...

Page 100: ...sconnect your iPhone from the USB port 1 and reconnect it again The USB port to which your iPhone is connected is not appropriate Connect your iPhone to the USB port 1 Apple CarPlay may not be available in your country or region Make sure a certified Lightning cable is used to connect your iPhone and the unit Related Topic Customer Support Websites 5 006 476 11 2 Copyright 2019 Sony Corporation 10...

Page 101: ...lication onto your Android phone Your Android phone is not compatible with Android Auto Android phone with Android 5 0 or higher is required Refer to the compatibility list on the support site Disconnect your Android phone from the USB port 1 and reconnect it again The USB port to which your Android phone is connected is not appropriate Connect your Android phone to the USB port 1 Android Auto may...

Page 102: ... the speaker parallel connection If the problem still persists consult your nearest Sony dealer Device no response The unit does not recognize the connected USB device Reconnect the USB device Check that the USB device is supported by the unit No Playable Data The USB device has no playable data Load music data files into the USB device Overcurrent caution on USB The USB device is overloaded Disco...

Page 103: ...USB hubs are not supported on this unit 5 006 476 11 2 Copyright 2019 Sony Corporation 103 ...

Page 104: ...able BLUETOOTH device Check the BLUETOOTH setting of the connecting device No device is in the list of registered BLUETOOTH devices Perform pairing with a BLUETOOTH device Handsfree device is not available A mobile phone is not connected Connect a mobile phone 5 006 476 11 2 Copyright 2019 Sony Corporation 104 ...

Page 105: ...tenna The radio has detected a fault with the SiriusXM antenna aerial The antenna aerial cable may be either disconnected or damaged Verify that the antenna aerial cable is connected to the SiriusXM Connect Vehicle Tuner Inspect the antenna aerial cable for damage and kinks Replace the antenna aerial if the cable is damaged SiriusXM products are available at your local car audio retailer or online...

Page 106: ...xm com all parts Subscription Updated Press Enter to Continue The radio has detected a change in your SiriusXM subscription status Press Enter to clear the message If you have questions about your subscription please contact SiriusXM In the USA visit www siriusxm com or call 1 866 635 2349 In Canada visit www siriusxm ca or call 1 877 438 9677 Related Topic Setting a Parental Control General Setti...

Page 107: ...ountries https www sony eu support For customers in other countries regions https www sony asia com support For customers in the USA If you have any questions problems regarding this product try the following For customers in European countries Register your product online now at https www sony eu mysony 5 006 476 11 2 Copyright 2019 Sony Corporation Read Troubleshooting in this Help Guide 1 Pleas...

Page 108: ...ate information conveniently Support by Sony app Find information and get notification about your product News Alerts Software updates Tutorials Tips Tricks https sony net SBS Visit the Support by Sony website at sony net SBS and bookmark the model name of the unit XAV AX7000 when you visit the website 5 006 476 11 2 Copyright 2019 Sony Corporation 108 ...

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