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Sony XAV-9500ES, Help Manual

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Sony XAV-9500ES Help Manual Download Page 75

Help Guide

In-Car Receiver

XAV-9500ES

Troubleshooting

Do the following before you request a repair service.

Read the relevant instruction and troubleshooting topics in this Help Guide.
Issues may be resolved by updating the software. When you install the “Support by Sony” app on your smartphone,
you can get software update information conveniently.
Visit our customer support home page.

If none of the above works, consult your nearest Sony dealer.

Related Topic

Customer Support Websites

About the “Support by Sony” App

5-021-904-11(1) Copyright 2021 Sony Corporation

75

Summary of Contents for XAV-9500ES

Page 1: ...re above Getting Started Guide to Parts and Controls Main Unit and Remote Commander Screen Displays Performing Initial Settings Using Apple CarPlay Android Auto Using Apple CarPlay Wirelessly Using Android Auto Wirelessly Using Android Auto with a USB Cable Preparing a BLUETOOTH Device Pairing and Connecting with a Bluetooth Device Connecting with a Paired BLUETOOTH Device 1 ...

Page 2: ...e Channel by Inputting its Channel Number Tuning the Channel from the Channel List or Category List Setting a Parental Control Using SXM Option Functions Playback Playing a USB Device Playing a USB Device Repeat Play and Shuffle Play Searching for a File from the List Screen Playing a BLUETOOTH Device Playing a BLUETOOTH Device Repeat Play and Shuffle Play Handsfree Calling Preparing a Mobile Phon...

Page 3: ...e Apps Area Favorite Updating the Software Precautions Supported Formats for USB Playback About iPhone Notice on License Maintenance Specifications Copyrights Troubleshooting Troubleshooting General There is no beep sound The fuse has blown The unit makes noise when the position of the ignition is switched The display disappears from the monitor The display does not appear on the monitor Menu item...

Page 4: ... The USB device takes longer to play The smartphone connected to the USB port cannot be played BLUETOOTH The other BLUETOOTH device cannot detect this unit Connection is not possible The name of the detected device does not appear There is no ringtone The talker s voice volume is low The other party says that the volume is too low or high Echo or noise occurs during call conversations The phone so...

Page 5: ...lthough parental control setting has been made Apple CarPlay The Apple CarPlay icon does not appear on the HOME screen The position accuracy is not good when using maps with Apple CarPlay Android Auto The Android Auto icon does not appear on the HOME screen The position accuracy is not good when using maps with Android Auto iDataLink Maestro XAV 9500ES UC iDataLink Maestro Messages General SiriusX...

Page 6: ...and Remote Commander Main unit The VOL volume next buttons have a tactile dot RM X400 remote commander XAV 9500ES E XAV 9500ES E17 XAV 9500ES IN The remote commander can be used to operate the audio controls For menu operations use the touch screen 6 ...

Page 7: ... the unit Press and hold for more than 10 seconds to reset the unit 1 VOL volume 2 previous next Functions differently depending on the selected source Radio select a preset station SiriusXM select a preset channel XAV 9500ES UC USB move to the previous next content Bluetooth Audio move to the previous next content Apple CarPlay Android Auto move to the previous next content Press and hold to Radi...

Page 8: ... 7 mute Mutes the sound To cancel press again 8 play pause previous next Functions differently depending on the selected source Radio select a preset station SiriusXM select a preset channel XAV 9500ES UC USB move to the previous next content Bluetooth Audio move to the previous next content Apple CarPlay Android Auto move to the previous next content Press and hold to Radio tune into a station au...

Page 9: ...ack screen HOME1 screen HOME2 screen 1 Status indication left side 2 Status indication right side Icon in the display Detail back Returns to the previous display list Opens the list The available lists differ depending on the source Icon in the display Detail 9 ...

Page 10: ...urns to the HOME1 screen 9 Apps area Displays all Apps except for Favorite Apps Apps icon list XAV 9500ES UC Icon in the display Detail Clock Displays the time which was set on the Date Time setting mute Lights up when the sound is muted option Opens the source option menu The available items differ depending on the source device Displays the device s name to connect to the unit antenna Indicates ...

Page 11: ... 2 Climate 1 2 Satellite Radio 1 2 3 Bluetooth Audio 1 2 3 Media Player 1 2 3 When connecting the iDataLink Maestro module not supplied the icon is displayed 1 Available functions differ according to your car type 2 The display names differ according to your car type 3 Icon in the display Name Android Auto Apple CarPlay Radio Bluetooth USB Phone Settings RearCam Camera 1 Camera 2 Devices It may no...

Page 12: ...12 ...

Page 13: ...Application System 5 021 904 11 1 Copyright 2021 Sony Corporation Touch Language then set the display language To return to the previous display touch back 1 Touch Demo Mode repeatedly to select Off to disable the demonstration mode 2 Touch Set Date Time then set the date and time To return to the previous display touch back XAV 9500ES UC skip to step 5 3 Touch Radio Tuning Steps then set the radi...

Page 14: ...e available in your country or region Place your iPhone within 1 m 3 ft of this unit 1 Press HOME then touch Settings If Settings is not set in the Favorite area touch All Apps to display the HOME2 screen then select Settings Hint You can touch Devices to open the Device Connection screen alternatively 2 Touch Device Connection 3 Touch Add New Device 4 Operate your iPhone according to its message ...

Page 15: ...Related Topic Apple CarPlay 5 021 904 11 1 Copyright 2021 Sony Corporation 15 ...

Page 16: ... or region Place your Android phone within 1 m 3 ft of this unit 1 Press HOME then touch Settings If Settings is not set in the Favorite area touch All Apps to display the HOME2 screen then select Settings Hint You can touch Devices to open the Device Connection screen alternatively 2 Touch Device Connection 3 Touch Add New Device 4 Operate your Android phone according to its message on the Add Ne...

Page 17: ...Related Topic Android Auto 5 021 904 11 1 Copyright 2021 Sony Corporation 17 ...

Page 18: ...to compatible Android phone to the unit with the USB cable Note While using Android Auto BLUETOOTH connection is not possible BLUETOOTH pairing is possible Android Auto may not be available in your country or region Related Topic Android Auto 5 021 904 11 1 Copyright 2021 Sony Corporation Connect your Android phone to the USB port 1 18 ...

Page 19: ...ETOOTH connection turn the connection off from either the unit or the BLUETOOTH device BLUETOOTH connection is not possible while Apple CarPlay or Android Auto is running BLUETOOTH pairing is possible on the Device Connection or Add New Device screen Place the BLUETOOTH device within 1 m 3 ft of this unit 1 Press HOME then touch Settings If Settings is not set in the Favorite area touch All Apps t...

Page 20: ...5 021 904 11 1 Copyright 2021 Sony Corporation 20 ...

Page 21: ...device from this unit When the ignition is turned to on with the BLUETOOTH signal activated this unit searches for the last connected BLUETOOTH device and connection is made automatically To capture your voice during handsfree calling You need to install the microphone supplied To install the microphone supplied Connect the microphone supplied to the MIC IN connector For details refer to Operating...

Page 22: ...A Microphone supplied B Flat mount base supplied C Double sided tape supplied D Clip not supplied 5 021 904 11 1 Copyright 2021 Sony Corporation 22 ...

Page 23: ...a 1 or Camera 2 is not set in the Favorite area touch All Apps to display the HOME2 screen then select Camera 1 or Camera 2 To display the picture from the rear view camera Connect the optional rear view camera to the REAR CAMERA IN cable and connect the REVERSE IN cable to the 12 V power terminal of the car s rear lamp lead to display the picture from the rear view camera when the rear lights of ...

Page 24: ...icle user interface meets Apple performance standards Apple is not responsible for the operation of this vehicle or its compliance with safety and regulatory standards Please note that the use of this product with iPhone may affect wireless performance Related Topic Using Apple CarPlay Wirelessly 5 021 904 11 1 Copyright 2021 Sony Corporation Connect your iPhone to the unit When your iPhone and th...

Page 25: ...e Android Auto app on Google Play For details about Android Auto refer to the manual supplied with your Android phone or visit the Android Auto website Android Auto may not be available in your country or region Related Topic Using Android Auto Wirelessly Using Android Auto with a USB Cable 5 021 904 11 1 Copyright 2021 Sony Corporation Connect your Android phone to the unit 1 Press HOME then touc...

Page 26: ... A Preset area Select a preset station Touch and hold to store the current frequency in that preset Touch up down to show the other preset stations B Current band Change the band FM or AM C radio option Open the radio option menu D Manual Tune Switch the tuning between manually and automatically E left right Tune in automatically F Current frequency program service name RDS Radio Data System indic...

Page 27: ...G Tune in manually Touch and hold to continuously skip frequencies 5 021 904 11 1 Copyright 2021 Sony Corporation 27 ...

Page 28: ...and then touch the desired preset station Related Topic Listening to the Radio 5 021 904 11 1 Copyright 2021 Sony Corporation Select the desired band FM or AM 1 Perform tuning To tune automatically Touch left right Scanning stops when the unit receives a station To tune manually Touch Manual Tune to switch the tuning manually Touch Touch and hold to continuously skip frequencies 2 28 ...

Page 29: ... 9500ES E17 XAV 9500ES IN Selects On to stay with the station you are receiving while the Alternate Frequency function is set to on If you leave this regional program s reception area select Off This function does not work in the UK and some other areas Only available during FM reception PTY Selects a program type from Music or Talk to search for a station broadcasting the selected program type On...

Page 30: ...Connect Vehicle Tuner and its packaging You will need this number to activate your subscription Write the number down for reference Note The SiriusXM Radio ID does not include the letters I O S or F To display the SiriusXM Radio ID In the USA you can activate online or by calling SiriusXM Listener Care Visit www siriusxm com activatenow Call SiriusXM Listener Care at 1 866 635 2349 For Canadian Su...

Page 31: ...5 021 904 11 1 Copyright 2021 Sony Corporation 31 ...

Page 32: ...w the other preset channels Touch and hold to store the current channel in that preset C Channel logo channel name D information Switch the channel information in H E Channel number F SXM option Open the SXM option menu G CH previous channel CH next channel Select a channel H Album art channel name artist name category name song title content information 5 021 904 11 1 Copyright 2021 Sony Corporat...

Page 33: ...the Channel by Inputting its Channel Number Related Topic Tuning Channels for SiriusXM 5 021 904 11 1 Copyright 2021 Sony Corporation Touch the area with the channel number on the SiriusXM radio screen 1 Input the channel number then touch OK 2 33 ...

Page 34: ...om the Channel List or Category List 5 021 904 11 1 Copyright 2021 Sony Corporation Touch list on the SiriusXM radio screen The category list appears 1 Touch the desired category To tune from the channel list touch All Channels 2 Touch the desired channel 3 34 ...

Page 35: ...option on the SiriusXM radio screen then touch Parental Control The passcode input display appears 1 Enter your 4 digit passcode by touching the number keys then touch OK The passcode confirmation display appears 2 Enter the 4 digit passcode again then touch OK The parental control is applied and the channels are locked 3 Touch option then touch Parental Control The passcode input display appears ...

Page 36: ...ons The following functions are available by touching option on the SiriusXM radio screen Parental Control Sets the parental lock to on or off Change Passcode Changes the passcode for the Parental Control feature 5 021 904 11 1 Copyright 2021 Sony Corporation 36 ...

Page 37: ...s for USB playback To remove the USB device Turn the unit off or turn the ignition switch to the ACC off position then remove the USB device Related Topic Supported Formats for USB Playback Customer Support Websites 5 021 904 11 1 Copyright 2021 Sony Corporation e g a USB flash drive digital media player Turn down the volume on the unit 1 Connect the USB device to the USB port 2 Press HOME then to...

Page 38: ...play modes differ depending on the selected sound source and connected device 5 021 904 11 1 Copyright 2021 Sony Corporation During USB playback touch repeat or shuffle repeatedly until the desired play mode appears Playback in the selected play mode may take time to start 1 38 ...

Page 39: ...XAV 9500ES Searching for a File from the List Screen 5 021 904 11 1 Copyright 2021 Sony Corporation During USB playback touch list The list screen of the currently played item appears 1 Touch the desired item Playback starts 2 39 ...

Page 40: ... time and playback status may not be displayed on this unit Depending on the BLUETOOTH device or music playback application audio output may distort when Bluetooth Input Level is set between 1 and 6 In this case lower the Bluetooth Input Level BLUETOOTH connection is not possible while Apple CarPlay or Android Auto is running Related Topic Connecting with a Paired BLUETOOTH Device 5 021 904 11 1 C...

Page 41: ...play modes differ depending on the selected sound source connected device and app 5 021 904 11 1 Copyright 2021 Sony Corporation During playback touch repeat or shuffle repeatedly until the desired play mode appears Playback in the selected play mode may take time to start 1 41 ...

Page 42: ...dsfree calling functions are not available when the Apple CarPlay or Android Auto function is activated In this case use the handsfree calling functions of the application Related Topic Pairing and Connecting with a Bluetooth Device Connecting with a Paired BLUETOOTH Device 5 021 904 11 1 Copyright 2021 Sony Corporation 42 ...

Page 43: ...peakers To select the speakers for handsfree calling press HOME then touch Settings and select Optional Audio Output Channel in System To reject end a call Touch end a call Related Topic Preparing a Mobile Phone 5 021 904 11 1 Copyright 2021 Sony Corporation Touch call when a call is received The phone call starts 1 43 ...

Page 44: ...all automatically to the last contact you made C Contacts Select a contact from the name list number list To search for the desired contact in alphabetical order from the name list touch Alphabetical Search D Dialpad Enter the phone number E Favorites Select the stored contact To store the contact see To add phone numbers to Favorites below 2 The mobile phone needs to support PBAP Phone Book Acces...

Page 45: ...Related Topic Preparing a Mobile Phone 5 021 904 11 1 Copyright 2021 Sony Corporation 45 ...

Page 46: ... then set MIC Gain to High Middle or Low To switch between handsfree mode and handheld mode During a call touch speaker phone to switch the phone call audio between the unit and mobile phone Note Depending on the mobile phone this operation may not be available To answer a receiving call automatically Touch option then set Auto Answer to On You cannot change the settings during a call or while mak...

Page 47: ...ling the firmware to the iDataLink Maestro module is required before using the iDataLink Maestro features If you have any questions or problems concerning the iDataLink Maestro module that are not covered on the website contact Automotive Data Solutions Inc Email maestrosupport adsdata ca Call 1 866 427 2999 5 021 904 11 1 Copyright 2021 Sony Corporation Check the serial number of the unit The ser...

Page 48: ...control the climate control in your car Gauges Displays driving information of your car such as running speed and engine speed Vehicle Info Displays information from your car such as the tire pressure and car battery voltage Park Assist Adds a visual display of detected objects to the existing parking sensor system in your car Notes on the obstacle detect information This function is for supportin...

Page 49: ...5 021 904 11 1 Copyright 2021 Sony Corporation 49 ...

Page 50: ...ouch back Related Topic Device Connection Sound Customize Application System 5 021 904 11 1 Copyright 2021 Sony Corporation Press HOME then touch Settings If Settings is not set in the Favorite area touch All Apps to display the HOME2 screen then select Settings 1 Touch one of the setup category The items that can be set differ depending on the source and settings 2 Touch the item you want to set ...

Page 51: ...rations Delete the device by touching Forget This Device Disconnect the device by touching Disconnect When connecting an iPhone compatible with Apple CarPlay you can switch between the BLUETOOTH connection and Apple CarPlay by touching Change to Bluetooth or Change to Apple CarPlay When connecting an Android phone compatible with Android Auto you can switch between the BLUETOOTH connection and And...

Page 52: ...tom 1 Custom 2 XAV 9500ES E Off R B Rock Pop Dance Hip Hop EDM Jazz Regueton Salsa Custom 1 Custom 2 XAV 9500ES E17 Off EDM Regueton Country R B Pop Rock Hip Hop Jazz Dance Custom 1 Custom 2 XAV 9500ES IN Off Bollywood R B Rock Pop Dance Hip Hop EDM Jazz Regueton Custom 1 Custom 2 Edit Custom EQ Adjusts the equalizer curve from 12 to 12 When touching EQ Adjust of EQ Edit Custom EQ appears The adju...

Page 53: ...tings require expertise in sound tuning Subwoofer Output Switches the subwoofer output Summed Mono Stereo Crossover Adjusts the cut off frequency slope and subwoofer phase Parametric EQ Adjusts Frequency Hz Gain dB and Q factor quality factor for 8 points of Front L Front R Rear L Rear R and Subwoofer You can turn the output of each speaker on or off when checking the adjustment effect When you do...

Page 54: ...Related Topic Basic Setting Operation 5 021 904 11 1 Copyright 2021 Sony Corporation 54 ...

Page 55: ... desired color or sets your favorite photo data in a MSC Mass Storage Class type USB device as a wallpaper Available only when photo data are JPEG files of 6 MB or less with a pixel size of 2048 1080 or less To set a photo data When connecting the USB device to the USB port touch to display photos Select your favorite photo then touch OK Related Topic Basic Setting Operation 5 021 904 11 1 Copyrig...

Page 56: ...evel XAV 9500ES UC Adjusts the relative volume level to the signal input from the iDataLink Maestro module 8 to 8 Available only when the connection with iDataLink Maestro is established Maestro Settings XAV 9500ES UC Displays the menus for your original car settings and setting for the iDataLink Maestro module Your display will vary based on the firmware in the iDataLink Maestro module Available ...

Page 57: ... match the input mode with the connected remote control before use Set the Custom switch to On Note While making settings the connected remote control cannot be used even though some functions have already been registered Use the buttons on the unit This function may not be available on some vehicles For details on the compatibility of your vehicle visit the support site System Sound Activates or ...

Page 58: ...ness when the monitor is turned off Off 1 2 3 4 Driver s Position Selects the driving position to optimize usability of Apple CarPlay and Android Auto Left Side Right Side MIC Adjust Sets the microphone parameters according to the size of the car Small Cabin Medium Cabin Large Cabin Bluetooth Signal Activates the BLUETOOTH signal Off On Item Detail Media Adjusts the volume of media 0 to 50 Phone C...

Page 59: ...us Bluetooth Status GPS Status Speed Sensor Status Software Update Updates the software via USB flash drive or USB tethering Factory Reset Initializes all the settings to the factory settings Open Source Licenses Displays the software licenses Related Topic Basic Setting Operation 5 021 904 11 1 Copyright 2021 Sony Corporation 59 ...

Page 60: ...ystem 5 021 904 11 1 Copyright 2021 Sony Corporation Press HOME then touch Settings If Settings is not set in the Favorite area touch All Apps to display the HOME2 screen then select Settings 1 Touch System then touch Demo Mode to set to Off 2 To exit the setup menu touch back twice 3 60 ...

Page 61: ...set to Favorite HOME1 screen HOME2 screen A Apps area Favorite B All Apps C Close D Apps area except for those set to Favorite To change an App on the Apps area Favorite Touch All Apps to open the HOME2 screen The HOME2 screen opens 1 Touch and hold the App to move from the Apps area Favorite then drag it to the Apps area except for Favorite A blank is created on the Apps area Favorite 2 Touch and...

Page 62: ...rt or move the Apps on the HOME1 screen Apps on the Apps area Favorite are not aligned automatically The blank between Apps is maintained Apps except for the Apps area Favorite are aligned automatically The blank between Apps is not created Related Topic Screen Displays 5 021 904 11 1 Copyright 2021 Sony Corporation 62 ...

Page 63: ...ns on the screen of the unit To update the software with USB tethering mode When using the smartphone with tethering function you can update the software with USB tethering mode Connect your smartphone to the USB port then follow the instructions on the screen of the unit Note During the update with a USB connection do not disconnect the USB cable or USB device A network connection may be required...

Page 64: ...panel as doing so can distort the picture or cause a malfunction i e the picture may become unclear or the LCD panel may be damaged Do not touch the panel with objects other than with your finger as it may damage or break the LCD panel Clean the LCD panel with a dry soft cloth Do not use solvents such as benzine thinner commercially available cleaners or antistatic spray Do not use the unit outsid...

Page 65: ...gertips the touch screen may not react correctly Internet connection and IP address Technical data such as IP address or device details is used when this product is connected to the internet for software update or receiving third party services For software updates these technical data may be communicated to our update servers in order to provide you with the software update appropriate to your de...

Page 66: ... kHz Bit per sample Quantization bit 16 bits 24 bits Channel number 2ch WAV wav 1 Sampling frequency 4 8 kHz 768 kHz Bit per sample Quantization bit 16 bits 24 bits 32 bits Channel number 2ch DSD dsf dff 6 Sampling frequency 2 8 MHz 5 6 MHz 11 2 MHz 22 4 MHz Channel number 2ch Note Some files may not be played back even though their file formats are supported by the unit 5 021 904 11 1 Copyright 2...

Page 67: ...ry has been designed to connect specifically to the Apple product s identified in the badge and has been certified by the developer to meet Apple performance standards Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards Please note that the use of this accessory with an Apple product may affect wireless performance Check the Apple CarPla...

Page 68: ...nd other licenses which may require access to source code You may find a copy of the relevant source code as required under the GPLv2 and other licenses at http www sony net Products Linux To download please access the URL then select the model name XAV 9500ES You may obtain the source code as required by the GPLv2 on a physical medium from us for a period of three years after our last shipment of...

Page 69: ...ecomes weak the range of the remote commander becomes shorter CAUTION Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type A Lithium battery CR2025 side up Note Keep the lithium battery out of the reach of children Should the battery be swallowed immediately consult a doctor 5 021 904 11 1 Copyright 2021 Sony Corporation 69 ...

Page 70: ...s 1 THD N SN Ratio 88 dBA reference 1 Watt into 4 Ohms Monitor section Radio section XAV 9500ES UC FM AM XAV 9500ES E XAV 9500ES E17 XAV 9500ES IN Display type Wide LCD color monitor Dimensions 25 7 cm 10 1 in System TFT active matrix Number of pixels 2 764 800 pixels 1280 3 RGB 720 Color system PAL NTSC automatic select for CAMERA IN terminal Tuning range 87 5 MHz 107 9 MHz Usable sensitivity 7 d...

Page 71: ...r Class 1 Max Conducted 7 5 dBm Maximum communication range 1 Line of sight approx 10 m 33 ft Frequency band 2 4 GHz band 2 4000 GHz 2 4835 GHz Modulation method FHSS Compatible BLUETOOTH Profiles 2 A2DP Advanced Audio Distribution Profile 1 3 1 AVRCP Audio Video Remote Control Profile 1 6 1 HFP Handsfree Profile 1 7 1 PBAP Phone Book Access Profile 1 2 Corresponding codec SBC AAC LDAC The actual ...

Page 72: ...uts Speaker impedance 4 Ω 8 Ω Maximum power output 55 W 4 at 4 Ω Power requirements 12 V DC car battery negative ground earth Rated current consumption 10 A Dimensions maximum Approx 271 mm 171 mm 247 mm 10 3 4 in 6 3 4 in 9 3 4 in w h d Mounting dimensions Approx 182 mm 53 mm 160 mm 7 1 4 in 2 1 8 in 6 3 8 in w h d Mass Approx 2 5 kg 5 lb 9 oz Package contents Main unit 1 Parts for installation a...

Page 73: ...Ask the dealer for detailed information Design and specifications are subject to change without notice 5 021 904 11 1 Copyright 2021 Sony Corporation 73 ...

Page 74: ...on in the United States and or other countries This product is protected by certain intellectual property rights of Microsoft Corporation Use or distribution of such technology outside of this product is prohibited without a license from Microsoft or an authorized Microsoft subsidiary Apple and iPhone are trademarks of Apple Inc registered in the U S and other countries Apple CarPlay is a trademar...

Page 75: ...ide Issues may be resolved by updating the software When you install the Support by Sony app on your smartphone you can get software update information conveniently Visit our customer support home page If none of the above works consult your nearest Sony dealer Related Topic Customer Support Websites About the Support by Sony App 5 021 904 11 1 Copyright 2021 Sony Corporation 75 ...

Page 76: ...Help Guide In Car Receiver XAV 9500ES There is no beep sound System sound is off in settings 5 021 904 11 1 Copyright 2021 Sony Corporation 76 ...

Page 77: ...9500ES The fuse has blown The unit makes noise when the position of the ignition is switched The power supply leads are not matched correctly with the car s accessory power connector 5 021 904 11 1 Copyright 2021 Sony Corporation 77 ...

Page 78: ...onitor off function is activated Touch anywhere on the display to turn the display back on Press DISP OFF on the remote commander XAV 9500ES E XAV 9500ES E17 XAV 9500ES IN The standby function is activated Press HOME Related Topic Main Unit and Remote Commander Screen Displays 5 021 904 11 1 Copyright 2021 Sony Corporation 78 ...

Page 79: ...Help Guide In Car Receiver XAV 9500ES Menu items cannot be selected Unavailable menu items are displayed in gray 5 021 904 11 1 Copyright 2021 Sony Corporation 79 ...

Page 80: ...Help Guide In Car Receiver XAV 9500ES The unit cannot be operated Press and hold HOME for more than 10 seconds to restart the unit 5 021 904 11 1 Copyright 2021 Sony Corporation 80 ...

Page 81: ...r XAV 9500ES The display does not turn on The display may not be mounted properly Check that the installation and connection of the display are appropriately applied to the unit 5 021 904 11 1 Copyright 2021 Sony Corporation 81 ...

Page 82: ...s are touched simultaneously the touch screen will not react correctly Touch the pressure sensitive screen firmly The touch screen does not react when touching with a wet fingertip or when water droplets are on the touch screen Dry your wet fingertips well or fully wipe water droplets off of the touch screen 5 021 904 11 1 Copyright 2021 Sony Corporation 82 ...

Page 83: ...Help Guide In Car Receiver XAV 9500ES Multi touch is not recognized Multi touch operation is not supported on this unit 5 021 904 11 1 Copyright 2021 Sony Corporation 83 ...

Page 84: ... XAV 9500ES A suffix such as 2 3 appears after the name of the device on Device Connection The name of the connected device is duplicated Change the name of the connected device 5 021 904 11 1 Copyright 2021 Sony Corporation 84 ...

Page 85: ...p Guide In Car Receiver XAV 9500ES The radio reception is poor Static noise occurs Connect the antenna aerial firmly Connection to REM OUT may be required 5 021 904 11 1 Copyright 2021 Sony Corporation 85 ...

Page 86: ... XAV 9500ES The stations cannot be received XAV 9500ES E XAV 9500ES E17 XAV 9500ES IN The tuning step setting has been erased Set the tuning step again Related Topic Application 5 021 904 11 1 Copyright 2021 Sony Corporation 86 ...

Page 87: ...tion is not correct Install the unit at an angle of less than 30 in a sturdy part of the car The unit is in pause reverse fast forward mode The settings for the outputs are not made correctly The volume is too low or too high The mute function is activated The format is not supported Check if the format is supported by this unit There may be radio interference in the vicinity Move to a place with ...

Page 88: ...Help Guide In Car Receiver XAV 9500ES Sound is noisy Keep cords and cables away from each other 5 021 904 11 1 Copyright 2021 Sony Corporation 88 ...

Page 89: ...orted USB devices formatted with file systems other than FAT16 FAT32 or exFAT are unsupported 5 021 904 11 1 Copyright 2021 Sony Corporation This unit supports FAT16 FAT32 and exFAT but some USB device may not support all of these For details refer to the operating instructions of each USB device or contact the manufacturer 89 ...

Page 90: ...Car Receiver XAV 9500ES The USB device takes longer to play The USB device contains large sized files large amount of files or files with a complicated tree structure 5 021 904 11 1 Copyright 2021 Sony Corporation 90 ...

Page 91: ...onnection is only available for Android phones and USB devices in MSC mode When using a smartphone other than an Android phone make a BLUETOOTH connection Related Topic Pairing and Connecting with a Bluetooth Device Connecting with a Paired BLUETOOTH Device 5 021 904 11 1 Copyright 2021 Sony Corporation 91 ...

Page 92: ...ing on your smartphone or mobile phone you may need to delete this unit from the history of the connected smartphone or mobile phone then pair them again Related Topic Pairing and Connecting with a Bluetooth Device Connecting with a Paired BLUETOOTH Device Device Connection 5 021 904 11 1 Copyright 2021 Sony Corporation 92 ...

Page 93: ... Car Receiver XAV 9500ES Connection is not possible Check the pairing and connection procedures in the manual of the other device etc and perform the operation again 5 021 904 11 1 Copyright 2021 Sony Corporation 93 ...

Page 94: ... In Car Receiver XAV 9500ES The name of the detected device does not appear Depending on the status of the other device it may not be possible to obtain the name 5 021 904 11 1 Copyright 2021 Sony Corporation 94 ...

Page 95: ...olume press HOME touch Settings and select Ring Tone of Volume Settings in System The speakers are not connected to the unit Connect the speakers to the unit To select the speakers for ringtone press HOME then touch Settings and select Optional Audio Output Channel in System 5 021 904 11 1 Copyright 2021 Sony Corporation 95 ...

Page 96: ...9500ES The talker s voice volume is low Raise the volume during a call To adjust the talker s voice volume press HOME touch Settings and select Phone Call of Volume Settings in System 5 021 904 11 1 Copyright 2021 Sony Corporation 96 ...

Page 97: ...de In Car Receiver XAV 9500ES The other party says that the volume is too low or high Adjust the MIC Gain level Related Topic Available Operations during a Call 5 021 904 11 1 Copyright 2021 Sony Corporation 97 ...

Page 98: ...uce the volume If ambient noise other than the phone call sound is loud try reducing this noise Shut the window if road noise is loud Lower the air conditioner if the air conditioner is loud Related Topic Available Operations during a Call 5 021 904 11 1 Copyright 2021 Sony Corporation 98 ...

Page 99: ...one sound quality is poor Phone sound quality depends on reception conditions of the mobile phone Move your car to a place where you can enhance the mobile phone s signal if the reception is poor 5 021 904 11 1 Copyright 2021 Sony Corporation 99 ...

Page 100: ...e connected BLUETOOTH device or apps is low or high Volume level will differ depending on the BLUETOOTH device or apps Reduce the volume level differences between this unit and the BLUETOOTH device or apps 5 021 904 11 1 Copyright 2021 Sony Corporation 100 ...

Page 101: ...ase which interrupts the signal remove the case while using the device Several BLUETOOTH devices or other devices e g ham radio devices which emit radio waves are used nearby Turn off the other devices Increase the distance between the unit and other devices Playback sound stops momentarily when this unit is connecting to a mobile phone This is not a malfunction 5 021 904 11 1 Copyright 2021 Sony ...

Page 102: ...e In Car Receiver XAV 9500ES The connected BLUETOOTH device cannot be controlled during audio streaming Check that the connected BLUETOOTH device supports AVRCP 5 021 904 11 1 Copyright 2021 Sony Corporation 102 ...

Page 103: ...ome functions do not work Check that the connecting device supports the functions in question Visit the support site then check the compatibility list Related Topic Customer Support Websites 5 021 904 11 1 Copyright 2021 Sony Corporation 103 ...

Page 104: ...00ES A call is answered unintentionally The connecting phone is set to start a call automatically Auto Answer of this unit is set to On Related Topic Available Operations during a Call 5 021 904 11 1 Copyright 2021 Sony Corporation 104 ...

Page 105: ...Receiver XAV 9500ES Pairing failed due to time out Depending on the connecting device the time limit for pairing may be short Try completing the pairing within the time 5 021 904 11 1 Copyright 2021 Sony Corporation 105 ...

Page 106: ... a previously paired BLUETOOTH device after initializing the unit if the pairing information of the unit is on the BLUETOOTH device In this case delete the pairing information of the unit from the BLUETOOTH device and then pair them again 5 021 904 11 1 Copyright 2021 Sony Corporation 106 ...

Page 107: ...Guide In Car Receiver XAV 9500ES The BLUETOOTH function cannot be operated Turn the ignition off Wait for a while then turn the ignition to the ACC position 5 021 904 11 1 Copyright 2021 Sony Corporation 107 ...

Page 108: ...utput from the car speakers during a handsfree call If the sound is output from the mobile phone set the mobile phone to output the sound from the car speakers Check the volume level of the car speakers 5 021 904 11 1 Copyright 2021 Sony Corporation 108 ...

Page 109: ...annel the passcode display will appear Once you have entered the passcode you will have unblocked parental control for all channels until the unit is powered down or you turn parental control back on Set Parental Control to Locked in the SXM option again Related Topic Using SXM Option Functions 5 021 904 11 1 Copyright 2021 Sony Corporation 109 ...

Page 110: ...Apple CarPlay website Disconnect your iPhone and reconnect it again Check that the Wi Fi setting of your iPhone is ON Check that the GPS antenna aerial supplied is connected Check that your iPhone is connected with Device Connection of Settings Apple CarPlay may not be available in your country or region Check the setting of Apple CarPlay on your iPhone 5 021 904 11 1 Copyright 2021 Sony Corporati...

Page 111: ...te radio waves In that case install the GPS antenna aerial near the window Do not paint the GPS antenna aerial It may affect the accuracy The correction status of the internal sensor may be insufficient Moving your car to a location where no obstacle blocks GPS satellite reception as well as turning left and right several times may improve the performance of the internal sensor 5 021 904 11 1 Copy...

Page 112: ... update to the latest version of the application onto your Android phone Your Android phone is not compatible with Android Auto Your Android phone needs to support Android Auto Refer to the manual supplied with your Android phone or visit the Android Auto website Disconnect your Android phone and reconnect it again Check that your Android phone is connected with Device Connection of Settings Andro...

Page 113: ...e radio waves In that case install the GPS antenna aerial near the window Do not paint the GPS antenna aerial It may affect the accuracy The correction status of the internal sensor may be insufficient Moving your car to a location where no obstacle blocks GPS satellite reception as well as turning left and right several times may improve the performance of the internal sensor 5 021 904 11 1 Copyr...

Page 114: ...ny inquiries about the functions settings and connections of iDataLink Maestro visit the website https www idatalinkmaestro com or contact Automotive Data Solutions Inc Email maestrosupport adsdata ca Call 1 866 427 2999 5 021 904 11 1 Copyright 2021 Sony Corporation 114 ...

Page 115: ...pported by the unit No playable content The USB device has no playable data Load the supported data files into the USB device Overcurrent caution on USB The USB device is overloaded Disconnect the USB device The USB device has a fault or an unsupported device is connected Connected USB device not supported For details on the compatibility of your USB device visit the support site USB hub not suppo...

Page 116: ...iriusxm com activatenow Call SiriusXM Listener Care at 1 866 635 2349 For Canadian Subscriptions please contact Visit www siriusxm ca activate Call SiriusXM Customer Care at 1 888 539 7474 Check Antenna The radio has detected a fault with the SiriusXM antenna aerial The antenna aerial cable may be either disconnected or damaged Verify that the antenna aerial cable is connected to the SiriusXM Conn...

Page 117: ...o retailer or online at https shop siriusxm com all parts Subscription Updated Press Enter to Continue The radio has detected a change in your SiriusXM subscription status Press Enter to clear the message If you have questions about your subscription please contact SiriusXM In the USA you can activate online or by calling SiriusXM Listener Care Visit www siriusxm com activatenow Call SiriusXM List...

Page 118: ...ountries https www sony eu support For customers in other countries regions https www sony asia com support For customers in the USA If you have any questions problems regarding this product try the following For customers in European countries Register your product online now at https www sony eu mysony 5 021 904 11 1 Copyright 2021 Sony Corporation Read Troubleshooting in this Help Guide 1 Pleas...

Page 119: ...te information conveniently Support by Sony app Find information and get notifications about your product News Alerts Software updates Tutorials Tips Tricks https sony net SBS Visit the Support by Sony website at sony net SBS and bookmark the model name of the unit XAV 9500ES when you visit the website 5 021 904 11 1 Copyright 2021 Sony Corporation 119 ...

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