Sony WI-SP500 Help Manual Download Page 4

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Bluetooth

Pairing cannot be done.

One-touch connection (NFC) does nor work

Unable to make a Bluetooth connection

Distorted sound

The Bluetooth wireless communication range is short, or the sound skips.

The headset does not operate properly

Cannot hear a person on a call.

Low voice from callers

Resetting or initializing the headset

Resetting the headset

Initializing the headset to restore factory settings

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Summary of Contents for WI-SP500

Page 1: ...uetooth function About voice guidance Supplied accessories Checking the package contents Setting the headset in the carrying holder Replacing the ear tips About Water resistant performance of the headset Parts and controls Location and function of parts About the indicator Power Charging Charging the headset 1 Downloaded from ManualsNet com search engine ...

Page 2: ...ndroid smartphone Connecting to a paired Android smartphone iPhone iOS devices Pairing and connecting with an iPhone Connecting to a paired iPhone Computers Pairing and connecting with a computer Windows 10 Pairing and connecting with a computer Windows 8 Windows 8 1 Pairing and connecting with a computer Windows 7 Connecting to a paired computer Windows 10 Connecting to a paired computer Windows ...

Page 3: ...sist function Google App Using the voice assist function Siri Important information Precautions Trademarks Customer support websites Troubleshooting What can I do to solve a problem Power Charging The headset is not turned on Charging cannot be done Charging time is too long The headset cannot be recognized by a computer The remaining battery charge of the headset is not displayed on the screen of...

Page 4: ...onnection Distorted sound The Bluetooth wireless communication range is short or the sound skips The headset does not operate properly Cannot hear a person on a call Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 4 Downloaded from ManualsNet com search engine ...

Page 5: ...c or make phone calls wirelessly Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly Talking on the phone You can make and receive a call hands free while leaving your smartphone or mobile phone in your bag or pocket 4 730 318 11 2 Copyright 2018 Sony Corporation 5 Downloaded from ManualsNet com search engine ...

Page 6: ...iring mode BLUETOOTH pairing When establishing a Bluetooth connection BLUETOOTH connected When disconnecting a Bluetooth connection BLUETOOTH disconnected When the remaining battery charge is low when you turn on the headset Battery level low When automatically turning off due to low battery Please recharge headset 4 730 318 11 2 Copyright 2018 Sony Corporation 6 Downloaded from ManualsNet com sea...

Page 7: ...er Numbers in indicate the item amount Wireless Stereo Headset 1 Micro USB cable approx 50 cm 19 3 4 in 1 Carrying holder 1 Ear tips S M 2 each The size M ear tips come attached to the headset Reference Guide 1 Operating Instructions 1 Other documents 1 set 4 730 318 11 2 Copyright 2018 Sony Corporation May not be supplied in some countries or regions 7 Downloaded from ManualsNet com search engine...

Page 8: ...lder Set the headset in the supplied carrying holder Place the button A inside and wrap the cables as shown below Note on using the carrying holder Do not wind the cable around the ear tips 4 730 318 11 2 Copyright 2018 Sony Corporation 8 Downloaded from ManualsNet com search engine ...

Page 9: ... too large replace them with the size S ear tips Be sure to attach the L ear tip to the left unit and attach the R ear tip to the right unit The L R indication is inside each ear tip A S size B M size Removing the ear tip Attaching the ear tip Note Do not block the acoustic hole A Acoustic hole 9 Downloaded from ManualsNet com search engine ...

Page 11: ...osed before using the headset If the cover is not closed correctly due to a foreign object or a gap splashproof fails which may cause a malfunction as a result of water entry Do not hit a splash into the sound exit tube which may spoil splashproof performance Do not put the headphone in water or use it in a place with high humidity such as a bathroom Wipe off water drops adhered to the headphone w...

Page 12: ...et play music or make a call 6 right unit 7 N mark 8 volume next button 9 volume previous button 10 Built in antenna A Bluetooth antenna is built into the headset 11 Microphone Picks up your voice during a call 12 Indicator blue red Lights up in red while charging Lights up in red or blue to indicate the power or communication status of the headset 13 Micro USB port Connect a computer or USB AC ad...

Page 13: ...ng mode Not connected about one second intervals Connection process completed flashes quickly for about five seconds Connected about five second interval Incoming call Remaining battery charge indication High Medium Low needs to charge For details refer to Checking the remaining battery charge Charging While charging Other Initialization completed For details refer to Initializing the headset to r...

Page 14: ...When the remaining battery charge becomes low the indicator turns from blue to red except for pairing mode 4 730 318 11 2 Copyright 2018 Sony Corporation 14 Downloaded from ManualsNet com search engine ...

Page 15: ...B port cover 1 Connect the headset and an AC outlet Use the supplied micro USB cable and a USB AC adaptor to connect them The indicator red of the headset lights up Charging is completed in about 2 hours and the indicator red goes off automatically After charging is complete disconnect the micro USB cable then close the micro USB port cover securely to prevent water or dust from entering the heads...

Page 16: ...t detects a problem while charging due to following causes the indicator red may turn off although charging is not complete In this case charge again within the charging temperature range If the problem persists consult your nearest Sony dealer Ambient temperature exceeds the charging temperature range of 5 C 35 C 41 F 95 F There is a problem with the battery If the headset is not used for a long ...

Page 17: ...Music Playback time SBC AAC Max 8 hours About 60 minutes of music playback is possible after 15 minutes charging Communication time Max 8 hours Standby time Max 200 hours Note Usage hours may be different depending on the settings and conditions of use Related Topic Supported codecs 4 730 318 11 2 Copyright 2018 Sony Corporation 17 Downloaded from ManualsNet com search engine ...

Page 18: ...omes empty the headset sounds a warning beep you hear voice guidance Please recharge headset and the headset turns off automatically When you are using an iPhone or iPod touch When the headset is connected to an iPhone or iPod touch iOS that supports HFP Hands free Profile it will show an icon that indicates the remaining battery charge of the headset on the screen Usable devices iPhone or iPod to...

Page 20: ...It is not that we guarantee operation on all computers which meet the following environment Operations using a custom built or homebuilt computer are not guaranteed when using Windows Windows 10 Home Windows 10 Pro Windows 8 1 Windows 8 1 Pro Windows 8 Windows 8 Pro Windows 7 Home Basic Home Premium Professional Ultimate when using Mac Mac OS X version 10 9 or later Design and specifications are s...

Page 21: ...P500 Turning on the headset Related Topic Turning off the headset 4 730 318 11 2 Copyright 2018 Sony Corporation Press and hold the button for about 2 seconds until the indicator blue flashes 1 21 Downloaded from ManualsNet com search engine ...

Page 22: ...500 Turning off the headset Related Topic Turning on the headset 4 730 318 11 2 Copyright 2018 Sony Corporation Press and hold the button for about 2 seconds until the indicator blue turns off 1 22 Downloaded from ManualsNet com search engine ...

Page 23: ... is called device registration pairing If the device to be connected does not support the one touch connection NFC operate the headset and the device to perform device registration pairing If the device supports one touch connection NFC you can just touch to perform device registration pairing and establish a Bluetooth connection Connecting the headset to a registered paired device Once the device...

Page 24: ... e at the N Mark symbol or location designated on each device Unlock the screen of the smartphone if it is locked 1 Select Setting More 2 Set the NFC function to on The above procedure is an example For details refer to the operating instructions supplied with your Android smartphone 3 Touch the headset with the smartphone Touch the smartphone on the N Mark of the headset Keep touching the headset...

Page 25: ...dset the smartphone terminates Bluetooth connection with any current device and connects to the headset One touch connection switching Related Topic How to make a wireless connection to Bluetooth devices Disconnecting the smartphone by one touch NFC Switching the device by one touch NFC Listening to music from a device via Bluetooth connection 4 730 318 11 2 Copyright 2018 Sony Corporation To disc...

Page 26: ...tes the headset turns off automatically To turn off the headset before that press and hold the button for about 2 seconds You hear voice guidance the indicator blue turns off and the headset turns off 4 730 318 11 2 Copyright 2018 Sony Corporation Unlock the screen of the smartphone if it is locked 1 Touch the headset with the smartphone Touch the N Mark on the headset with the smartphone You hear...

Page 27: ... you are talking on a Bluetooth mobile phone connected to the headset you cannot switch the Bluetooth connection by one touch When the headset is connected with an NFC compatible smartphone if you touch the smartphone on another NFC compatible Bluetooth headset or Bluetooth speaker the smartphone disconnects from the headset and connects to the Bluetooth device it touched Note Unlock the screen of...

Page 28: ...n the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Make sure that the indicator flashes blue an...

Page 29: ...een deleted from the Bluetooth device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the Bluetooth device and then pair them again The headset can be paired with multiple devices but can only play music from one paired device at a time Related Topic How to make a wireless connection to Bluetooth devices Connecting ...

Page 31: ...e the button You will hear a voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance BLUETOOTH connected Check the connection status on the Android smartphone If it is not connected proceed to step 3 2 Display the devices paired with the smartphone 3 Select Setting Bluetooth 1 Touch next to Bluetooth to turn o...

Page 32: ...ction on the Bluetooth device or turn off the power If you cannot connect your smartphone to the headset deactivate pairing on your smartphone and perform pairing again For details refer to the operating instructions supplied with your smartphone In case that the pairing information for the headset has been deleted on the smartphone the headset may go into pairing mode when turning on the headset ...

Page 33: ...he headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Make sure that the indicator flashes blue and r...

Page 34: ... Bluetooth device When the headset is initialized All pairing information is deleted In this case delete the pairing information of the headset from the Bluetooth device and then pair them again If the pairing information was deleted by initializing the headset etc delete the pairing information for the headset from your iPhone and then pair them again The headset can be paired with multiple devic...

Page 35: ...stening to music from a device via Bluetooth connection Initializing the headset to restore factory settings 4 730 318 11 2 Copyright 2018 Sony Corporation 35 Downloaded from ManualsNet com search engine ...

Page 36: ...button You will hear a voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance BLUETOOTH connected Check the connection status on the iPhone If it is not connected proceed to step 3 2 Display the devices paired with the iPhone 3 Select Settings 1 Touch Bluetooth 2 Touch to change it to turn on the Bluetooth fu...

Page 37: ...th function on the Bluetooth device or turn off the power If you cannot connect your iPhone to the headset deactivate pairing on your iPhone and perform pairing again For details refer to the operating instructions supplied with your iPhone In case that the pairing information for the headset has been deleted on the iPhone the headset may go into pairing mode when turning on the headset Related To...

Page 38: ... turned on For whether or not a Bluetooth adaptor is incorporated and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode aut...

Page 39: ...et and computer are paired with each other and connected You will hear a voice guidance BLUETOOTH connected Click the Bluetooth tab then click the Bluetooth button to turn on the Bluetooth function 3 Select WI SP500 then click Pair 4 39 Downloaded from ManualsNet com search engine ...

Page 40: ...When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the Bluetooth device and then pair them again The headset can be paired with multiple devices but can only play music from one paired device at a time Related Topic How to make a wi...

Page 41: ...ated and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a 2nd or subsequent device the heads...

Page 42: ... input 0000 The headset and computer are paired with each other and connected You will hear a voice guidance BLUETOOTH connected If they are not connected see Connecting to a paired computer Windows 8 Windows 8 1 If WI SP500 does not appear on the display try again from step 3 5 A Passkey may be called Passcode PIN code or Password 42 Downloaded from ManualsNet com search engine ...

Page 43: ... already paired the paired device with the oldest connection time is replaced by the new one When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All pairing information is deleted In this case delete the pairing information of the headset from the Bluetooth device and then pair them again The headset can be paired with multiple de...

Page 44: ...or not a Bluetooth adaptor is incorporated and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pai...

Page 45: ...ldest connection time is replaced by the new one When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All pairing information is deleted In this case delete the pairing information of the headset from the Bluetooth device and then pair them again The headset can be paired with multiple devices but can only play music from one paire...

Page 46: ...to a paired computer Windows 7 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 4 730 318 11 2 Copyright 2018 Sony Corporation 46 Downloaded from ManualsNet com search engine ...

Page 47: ...ter you release the button You will hear a voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance BLUETOOTH connected Use the computer to check whether the connection is established If it is not established proceed to step 3 If the computer has connected to the last Bluetooth device connected disconnect it th...

Page 48: ...t The above procedure is an example For details refer to the operating instructions supplied with your computer Click Connect The connection is established 3 48 Downloaded from ManualsNet com search engine ...

Page 49: ...y turning on the headset In this case deactivate the Bluetooth function on the Bluetooth device or turn off the power If you cannot connect your computer to the headset deactivate pairing on your computer and perform pairing again For details refer to the operating instructions supplied with your computer In case that the pairing information for the headset has been deleted on the computer the hea...

Page 50: ...ter you release the button You will hear a voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to step 3 If the computer has connected to the last Bluetooth device connected disconnect i...

Page 51: ...nd Sound then Devices and Printers 4 Right click WI SP500 If WI SP500 is not displayed on the Sound screen right click on the Sound screen then select Show Disabled Devices 5 Select Connect from the displayed menu 6 51 Downloaded from ManualsNet com search engine ...

Page 52: ...set may connect automatically to the device by simply turning on the headset In this case deactivate the Bluetooth function on the Bluetooth device or turn off the power If you cannot connect your computer to the headset deactivate pairing on your computer and perform pairing again For details refer to the operating instructions supplied with your computer In case that the pairing information for ...

Page 53: ... sure that the indicator blue flashes after you release the button You will hear a voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to step 3 If the computer has connected to the last...

Page 54: ...e headset may connect automatically to the device by simply turning on the headset In this case deactivate the Bluetooth function on the Bluetooth device or turn off the power If you cannot connect your computer to the headset deactivate pairing on your computer and perform pairing again For details refer to the operating instructions supplied with your computer In case that the pairing informatio...

Page 55: ...air a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Make sure that the indicator flashes blue and red alternately after you release the button You will hear a voice guidance BLUETOOTH pairing 1 Perform the pairing procedure on the Bluetooth device to search for this headset WI SP500 will be displayed on the list of dete...

Page 56: ...e is paired after 8 devices are already paired the paired device with the oldest connection time is replaced by the new one When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All pairing information is deleted In this case delete the pairing information of the headset from the Bluetooth device and then pair them again The headset...

Page 57: ...luetooth device and perform pairing again For details refer to the operating instructions supplied with your Bluetooth device In case that the pairing information for the headset has been deleted on the connected device the headset may go into pairing mode when turning on the headset Related Topic Turn on the headset Press and hold the button for about 2 seconds Make sure that the indicator blue f...

Page 58: ...tion to Bluetooth devices Pairing and connecting with other Bluetooth devices Listening to music from a device via Bluetooth connection 4 730 318 11 2 Copyright 2018 Sony Corporation 58 Downloaded from ManualsNet com search engine ...

Page 59: ...he headset 4 730 318 11 2 Copyright 2018 Sony Corporation If using a device that supports one touch connection NFC touch the device to the headset again Unlock the screen of the device if it is locked If using a device that does not support one touch connection NFC operate from the Bluetooth device When disconnected you will hear a voice guidance BLUETOOTH disconnected 1 Turn off the headset You w...

Page 60: ...ice Refer to the operating instructions supplied with your Bluetooth device Connect the headset to a Bluetooth device 1 Wear the headset Put the headset with the indication on your left ear and the indication on your right ear The unit of the headset has a tactile dot A Tactile dot Apply the headset to your ear diagonally and fit the tip of the ear tip into the ear hole as shown below Adjust the h...

Page 61: ...Volume during a call and volume during music playback can be adjusted independently Changing the call volume does not change the volume of music playback and vice versa Note If the communication condition is poor the Bluetooth device may react incorrectly to the operation on the headset Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device Bluetooth conn...

Page 62: ...old until you hear a beep to skip to the beginning of the next track beginning of the previous track or the current track during playback After releasing the button press within 1 second to skip to the beginning of the next previous track and hear a beep you can repeat this operation Note If the communication condition is poor the Bluetooth device may react incorrectly to the operation on the head...

Page 63: ...he headset 4 730 318 11 2 Copyright 2018 Sony Corporation If using a device that supports one touch connection NFC touch the device to the headset again Unlock the screen of the device if it is locked If using a device that does not support one touch connection NFC operate from the Bluetooth device When disconnected you will hear a voice guidance BLUETOOTH disconnected 1 Turn off the headset You w...

Page 64: ...connection SBC and AAC SBC This is an abbreviation for Subband Codec This is the standard audio coding technology used by Bluetooth devices All Bluetooth devices support SBC AAC This is an abbreviation for Advanced Audio Coding AAC is mainly used by Apple products such as iPhones and it provides higher sound quality than that of SBC 4 730 318 11 2 Copyright 2018 Sony Corporation 64 Downloaded from...

Page 65: ... on the headset Ring tone set on the smartphone or mobile phone Ring tone set on the smartphone or mobile phone only for a Bluetooth connection Hint Connect the headset to a smartphone or mobile phone beforehand 1 When you hear a ring tone press the button on the headset and receive the call When an incoming call arrives while you are listening to music playback pauses and a ring tone will be hear...

Page 66: ...an be adjusted independently Changing the call volume does not change the volume of music playback and vice versa Note Depending on the smartphone or mobile phone playback may not resume automatically even if you finish the call Use a smartphone or mobile phone at least 50 cm away from the headset Noise may result if the headset and the smartphone or mobile phone are too close Related Topic How to...

Page 67: ...s not change the volume of music playback and vice versa Note Use a smartphone or mobile phone at least 50 cm away from the headset Noise may result if the headset and the smartphone or mobile phone are too close Connect the headset to a smartphone or mobile phone beforehand 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is heard from the headset If you...

Page 68: ...ated Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 4 730 318 11 2 Copyright 2018 Sony Corporation 68 Downloaded from ManualsNet com search engine ...

Page 69: ... to cancel an outgoing call Press and hold the button for about 2 seconds to change the call device between the headset and the smartphone or mobile phone Incoming call Press the button once to answer a call Press and hold the button for about 2 seconds to reject a call During call Press the button once to finish a call Press and hold the button for about 2 seconds to change the call device betwee...

Page 70: ...he headset 4 730 318 11 2 Copyright 2018 Sony Corporation If using a device that supports one touch connection NFC touch the device to the headset again Unlock the screen of the device if it is locked If using a device that does not support one touch connection NFC operate from the Bluetooth device When disconnected you will hear a voice guidance BLUETOOTH disconnected 1 Turn off the headset You w...

Page 71: ...s of the Android smartphone Note The latest version of the app may be required For details on the Google App refer to the operating instructions or the support website of the Android smartphone or the Google Play store website The Google App may not be activated from the headset depending on specifications of the Android smartphone 1 Connect the headset to the Android smartphone via Bluetooth conn...

Page 72: ...etails on Siri refer to the operating instructions or support website of the iPhone 1 Connect the headset to the iPhone via Bluetooth connection 2 While the iPhone is connected to the headset using Bluetooth connection and in standby or playing music press the button two times in 0 5 seconds Siri is activated and you will hear the start up sound 3 Make a request to Siri through the headset s micro...

Page 73: ...th standard specified by Bluetooth SIG Inc and be authenticated Even if the connected device conforms to the above mentioned Bluetooth standard some devices may not connect or work correctly depending on the features or specifications of the device While talking on the phone hands free noise may occur depending on the device or communication environment Depending on the device to be connected it m...

Page 74: ...ort after using the headset stop using the headset immediately Since children may swallow small parts such as an ear tip keep the headset out of reach of children If you have any questions or problems concerning this headset that are not covered in this manual please consult your nearest Sony dealer 4 730 318 11 2 Copyright 2018 Sony Corporation 74 Downloaded from ManualsNet com search engine ...

Page 75: ...ay and Google are trademarks of Google LLC Windows is a registered trademark or trademark of Microsoft Corporation in the United States and or other countries Mac OS X iPhone iPod touch and Siri are trademarks of Apple Inc registered in the U S and other countries IOS is a trademark or registered trademark of Cisco in the U S and other countries and is used under license Other trademarks and trade...

Page 76: ...http esupport sony com For customers in Canada http esupport sony com CA For customers in Latin America http esupport sony com LA For customers in European countries www sony eu support For customers in China https service sony com cn For customers in other countries regions http www sony asia com 4 730 318 11 2 Copyright 2018 Sony Corporation 76 Downloaded from ManualsNet com search engine ...

Page 77: ...ing the battery The headset is reset automatically when the charging starts Initialize the headset This operation resets volume settings etc and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony dealer Related Topic Charging the headset Customer support websites Resetting the headset Initia...

Page 78: ... the headset on The headset cannot be turned on while charging the battery Remove the micro USB cable from the headset and then turn on the headset again Related Topic Charging the headset Checking the remaining battery charge 4 730 318 11 2 Copyright 2018 Sony Corporation 78 Downloaded from ManualsNet com search engine ...

Page 79: ... and the computer firmly Make sure that the USB AC adaptor is firmly connected to the AC outlet Check that the computer is turned on Check that the computer is not in standby sleep or hibernation mode When using Windows 8 1 update using Windows Update Related Topic Charging the headset 4 730 318 11 2 Copyright 2018 Sony Corporation 79 Downloaded from ManualsNet com search engine ...

Page 80: ...P500 Charging time is too long Check that the headset and the computer are directly connected not via a USB hub Related Topic Charging the headset 4 730 318 11 2 Copyright 2018 Sony Corporation 80 Downloaded from ManualsNet com search engine ...

Page 81: ...heck that the headset and the computer are directly connected not via a USB hub A problem may have occurred with the connected USB port of the computer Connect to another USB port if it is available Try the USB connection procedure again in cases other than those stated above 4 730 318 11 2 Copyright 2018 Sony Corporation 81 Downloaded from ManualsNet com search engine ...

Page 82: ...n the screen of an iPhone or iPod touch iOS 5 0 or later that supports HFP Hands free Profile Make sure that the iPhone or iPod touch is connected with HFP Hands free Profile Otherwise the remaining battery charge will not be displayed correctly Related Topic Checking the remaining battery charge 4 730 318 11 2 Copyright 2018 Sony Corporation 82 Downloaded from ManualsNet com search engine ...

Page 83: ...s too low Check that the connected device is playing back If you are connecting a computer to the headset make sure the audio output setting of the computer is set for a Bluetooth device Pair the headset and the Bluetooth device again Related Topic How to make a wireless connection to Bluetooth devices Listening to music from a device via Bluetooth connection 4 730 318 11 2 Copyright 2018 Sony Cor...

Page 84: ...uide Wireless Stereo Headset WI SP500 Low sound level Turn up the volume of the headset and the connected device 4 730 318 11 2 Copyright 2018 Sony Corporation 84 Downloaded from ManualsNet com search engine ...

Page 85: ...d the headset to this Bluetooth device only an HFP HSP Bluetooth connection may be made when the headset is turned on If this happens use the Bluetooth device and make an A2DP Bluetooth connection When you listen to music from a computer on the headset sound quality may be reduced e g hard to hear a vocalist s voice etc for the first few seconds after a connection is made This is caused by the com...

Page 86: ...erated etc The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because Bluetooth devices and Wi Fi IEEE802 11b g n use the same frequency 2 4 GHz microwave interference may occur resulting in noise or audio dropout...

Page 87: ...ds to enter pairing mode When you pair the headset with devices again after initializing or repairing the headset information for pairing with the headset remaining on the iPhone or other device may prevent you from pairing them successfully iPhone etc In this case delete the pairing information of the headset from the device and then pair them again Related Topic About the indicator How to make a...

Page 88: ...rtphone If the connection repeatedly fails connect disconnect by operating the smartphone You cannot make a one touch connection NFC while charging the battery because the headset cannot be turned on Finish charging first and then make the one touch connection NFC Related Topic One touch connection NFC with a smartphone Android 4 1 or later 4 730 318 11 2 Copyright 2018 Sony Corporation 88 Downloa...

Page 89: ...on In that case operate the last connected Bluetooth device and disconnect the Bluetooth connection The Bluetooth device is in sleep mode Cancel the sleep mode The Bluetooth connection is terminated Make the Bluetooth connection again In case that the pairing information for the headset has been deleted on the connected device pair the headset with the device again Related Topic About the indicato...

Page 90: ...ide Wireless Stereo Headset WI SP500 Distorted sound Keep the headset away from a microwave oven Wi Fi device etc 4 730 318 11 2 Copyright 2018 Sony Corporation 90 Downloaded from ManualsNet com search engine ...

Page 91: ...magnetic waves are generated etc The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because Bluetooth devices and Wi Fi IEEE802 11b g n use the same frequency 2 4 GHz microwave interference may occur resulting in ...

Page 92: ...g information is not deleted by this operation If you cannot use the headset even after resetting it initialize the headset Related Topic Resetting the headset Initializing the headset to restore factory settings 4 730 318 11 2 Copyright 2018 Sony Corporation 92 Downloaded from ManualsNet com search engine ...

Page 93: ... of the Bluetooth device to make sure the sound comes from the headset during a call Re establish the connection using the Bluetooth device Select HFP or HSP for the profile While listening to music with the headset stop playback and press the button to respond to an incoming call Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Making a call 4 730 318 11 2 Cop...

Page 94: ...e Wireless Stereo Headset WI SP500 Low voice from callers Turn up the volume of the headset and the connected device 4 730 318 11 2 Copyright 2018 Sony Corporation 94 Downloaded from ManualsNet com search engine ...

Page 95: ...set automatically when the charging starts Pairing information and other settings are not deleted by this operation If the headset does not operate correctly even after resetting initialize the headset to restore factory settings Related Topic Initializing the headset to restore factory settings 4 730 318 11 2 Copyright 2018 Sony Corporation 95 Downloaded from ManualsNet com search engine ...

Page 96: ...mes and the settings such as the volume adjustment are reset to the factory settings This operation resets volume settings etc and deletes all pairing information In this case delete the pairing information of the headset from the Bluetooth device and then pair them again If the headset does not operate correctly even after initializing consult your nearest Sony dealer 4 730 318 11 2 Copyright 201...

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