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Wireless Noise Canceling Stereo Headset

WI-C600N

Unable to make a Bluetooth connection.

Check that the headset is turned on.
Check that the Bluetooth device is turned on and the Bluetooth function is on.
If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to
other devices via the Bluetooth function. In that case, operate the last connected Bluetooth device and disconnect
the Bluetooth connection.
The Bluetooth device is in sleep mode. Cancel the sleep mode.
The Bluetooth connection is terminated. Make the Bluetooth connection again.
In case that the pairing information for the headset has been deleted on the connected device, pair the headset with
the device again.

Related Topic

About the indicator

How to make a wireless connection to Bluetooth devices

4-739-218-11(1) Copyright 2018 Sony Corporation

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Summary of Contents for WI-C600N

Page 1: ...s Connect app to the latest version For details refer to the following https www sony net elesupport Getting started What you can do with the Bluetooth function About voice guidance Supplied accessories Checking the package contents Replacing the earbuds When you have finished using the headset Parts and controls Location and function of parts About the indicator Power Charging 1 ...

Page 2: ...martphone Android 4 1 or later Disconnecting the Android smartphone with one touch NFC Switching the device by one touch NFC iPhone iOS devices Pairing and connecting with an iPhone Connecting to a paired iPhone Computers Pairing and connecting with a computer Windows 10 Pairing and connecting with a computer Windows 8 Windows 8 1 Pairing and connecting with a computer Windows 7 Pairing and connec...

Page 3: ...ng the audio device Bluetooth connection Disconnecting Bluetooth connection after use Noise canceling function What is noise canceling Using the noise canceling function Using the AI noise canceling function Listening to ambient sound Listening to ambient sound during music playback Ambient Sound Mode Sound quality mode About the sound quality mode Supported codecs Making phone calls Receiving a c...

Page 4: ...ning battery charge of the headset is not displayed on the screen of an iPhone or iPod touch Sound No sound Low sound level There is a difference in volume between the left and right sides insufficient low frequency sound Low sound quality Sound skips frequently The noise canceling effect is not sufficient Bluetooth Pairing cannot be done One touch connection NFC does not work Unable to make a Blu...

Page 5: ...4 739 218 11 1 Copyright 2018 Sony Corporation Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 5 ...

Page 6: ...allowing you to listen to music or make phone calls wirelessly Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly Talking on the phone You can make and receive a call hands free while leaving your smartphone or mobile phone in your bag or pocket 4 739 218 11 1 Copyright 2018 Sony Corporation 6 ...

Page 7: ...te remaining charge Use it as a rough estimate Battery fully charged When the remaining battery charge is low Low battery please recharge headset When automatically turning off due to low battery Please recharge headset Power off When turning on the noise canceling function Noise canceling When turning on the Ambient Sound Mode Ambient sound When turning off the noise canceling function and the Am...

Page 8: ... the list are included If any items are missing contact your dealer Numbers in indicate the item amount Wireless Noise Canceling Stereo Headset USB Type C cable USB A to USB C approx 20 cm 7 7 8 in 1 Long Hybrid silicone rubber earbuds SS S M L 2 each The size M earbuds come attached to the headset 4 739 218 11 1 Copyright 2018 Sony Corporation 8 ...

Page 9: ...in volume between the left and right sides change them to another size to comfortably and snugly fit your left and right ears Long hybrid silicone rubber earbuds SS 1 line S 2 lines M 3 lines L 4 lines 4 739 218 11 1 Copyright 2018 Sony Corporation Remove the earbuds Do not pinch the end of the earbud when removing it 1 Attach the earbuds Firmly insert the earbuds all the way Do not attach the ear...

Page 10: ...0N When you have finished using the headset The headset has a built in magnet for organizing the left and right units The magnet prevents the units from getting tangled up when hanging from your neck after use 4 739 218 11 1 Copyright 2018 Sony Corporation 10 ...

Page 11: ...I C600N Location and function of parts left unit 1 Earbuds 2 right unit 3 Microphone Picks up the sound of your voice when talking on the phone and noise when using the noise canceling function 4 Tactile dot The left unit has a tactile dot 5 L mark 6 11 ...

Page 12: ...utton 8 buttons 9 play pause call button Controls various call and playback functions when talking or playing music on the headset 10 USB Type C port Connect the headset to a computer or a USB AC adapter sold separately with the supplied USB Type C cable to charge the headset 11 Built in Bluetooth antenna 12 Built in magnet Organize the left and right units with the built in magnet 13 R mark 14 NC...

Page 13: ...tery charge is low flashes for about 15 seconds Charging While charging Turns off after the charging is complete Abnormal temperature flashes 2 times each Abnormal charging Bluetooth function Device registration pairing mode flashes 2 times each Not connected about 1 second intervals Connection process completed flashes quickly for about 5 seconds Connected about a 5 second interval Incoming call ...

Page 14: ...Other Updating software Initialization completed For details refer to Initializing the headset to restore factory settings 4 739 218 11 1 Copyright 2018 Sony Corporation 14 ...

Page 15: ...nnect the headset and an AC outlet Use the USB Type C cable supplied and a USB AC adapter sold separately to connect the headset to an AC outlet The indicator red of the headset lights up Charging is completed in about 2 5 hours and the indicator red automatically turns off After charging is complete disconnect the USB Type C cable and close the USB port cover securely to prevent water or dust fro...

Page 16: ... long time it may take longer to charge the battery If the headset detects a problem while charging due to the following causes the indicator red flashes In this case charge once again within the charging temperature range If the problem persists consult with your Sony dealer Ambient temperature exceeds the charging temperature range of 5 C 35 C 41 F 95 F There is a problem with the battery If the...

Page 17: ...oise canceling function ON Max 5 5 hours Ambient Sound Mode ON Max 5 5 hours OFF Max 6 5 hours AAC SBC AUTO Noise canceling function ON Max 5 5 hours Ambient Sound Mode ON Max 5 5 hours OFF Max 6 5 hours OFF Noise canceling function ON Max 6 5 hours Ambient Sound Mode ON Max 6 5 hours OFF Max 7 5 hours Noise canceling function Ambient Sound Mode Available operating time Noise canceling function ON...

Page 18: ...c is used for a connection or switch the DSEE function Note Usage hours may be different depending on the settings and conditions of use Related Topic Supported codecs What you can do with Sony Headphones Connect app 4 739 218 11 1 Copyright 2018 Sony Corporation 18 ...

Page 19: ...emaining battery charge is low when the headset is turned on When the remaining charge is low The currently operating indicator display changes to red If you hear the voice guidance say Low battery please recharge headset charge the headset as soon as possible When the battery becomes completely empty the headset sounds a warning beep the voice guidance says Please recharge headset Power off and t...

Page 20: ...hones Connect app Android smartphones and the iPhone iPod touch both support this app Note If you connect the headset to an iPhone or iPod touch with Media audio A2DP only in a multipoint connection the remaining battery charge will not be displayed correctly The remaining battery charge may not be properly displayed immediately after a software update or if the headset has not been used for a lon...

Page 21: ... terminal is equipped as a standard It is not that we guarantee operation on all computers which meet the following environment Operations using a custom built or homebuilt computer are not guaranteed when using Windows Windows 10 Home Windows 10 Pro Windows 8 1 Windows 8 1 Pro Windows 8 Windows 8 Pro Windows 7 Home Basic Home Premium Professional Ultimate when using Mac macOS version 10 10 or lat...

Page 22: ... Canceling Stereo Headset WI C600N Turning on the headset Related Topic Turning off the headset 4 739 218 11 1 Copyright 2018 Sony Corporation Press and hold the button for about 2 seconds until the indicator blue flashes 1 22 ...

Page 23: ...Canceling Stereo Headset WI C600N Turning off the headset Related Topic Turning on the headset 4 739 218 11 1 Copyright 2018 Sony Corporation Press and hold the button for about 2 seconds until the indicator blue turns off 1 23 ...

Page 24: ...ice registration pairing If the device to be connected does not support the one touch connection NFC operate the headset and the device to perform device registration pairing If the device supports one touch connection NFC you can just touch to perform device registration pairing and establish a Bluetooth connection Connecting the headset to a registered paired device Once a device is registered p...

Page 25: ... net help mdr hpc h_zz Note The connection with some smartphones and iPhones may become unstable when connecting using the Sony Headphones Connect app In that case follow the procedures in Connecting to a paired Android smartphone or Connecting to a paired iPhone to connect to the headset Related Topic Connecting to a paired Android smartphone Connecting to a paired iPhone What you can do with Son...

Page 26: ...set Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Check that the blue indicator repe...

Page 27: ...e already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the Bluetooth devic...

Page 28: ...Listening to music from a device via Bluetooth connection Initializing the headset to restore factory settings 4 739 218 11 1 Copyright 2018 Sony Corporation 28 ...

Page 29: ...r you release your finger from the button You will hear a voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance Bluetooth connected Check the connection status on the Android smartphone If it is not connected proceed to step 3 2 Display the devices paired with the Android smartphone 3 Select Settings Wireles...

Page 30: ...connected Bluetooth device is placed near the headset the headset may connect automatically to the device by simply turning on the headset In that case deactivate the Bluetooth function on the device or turn off the power If you cannot connect your smartphone to the headset delete the headset pairing information on your smartphone and perform the pairing again As for the operations on your smartph...

Page 31: ...by simply touching NFC compatible devices together i e at the N Mark symbol or location designated on each device Unlock the screen of the smartphone if it is locked 1 Turn on the smartphone s NFC function 2 Select Settings Wireless networks More 1 Touch next to NFC to turn on the NFC function 2 Touch the headset with the smartphone Touch the smartphone on the N Mark of the headset Keep touching t...

Page 32: ...you touch an NFC compatible smartphone with the headset the smartphone terminates Bluetooth connection with any current device and connects to the headset One touch connection switching Related Topic How to make a wireless connection to Bluetooth devices Disconnecting the Android smartphone with one touch NFC Switching the device by one touch NFC Listening to music from a device via Bluetooth conn...

Page 33: ...for about 2 seconds to turn off the power before that time You will hear a voice guidance Power off the blue indicator turns off and the headset powers off The time when the power turns off can be changed in the Sony Headphones Connect app For more details refer to the Sony Headphones Connect app help guide http rd1 sony net help mdr hpc h_zz 4 739 218 11 1 Copyright 2018 Sony Corporation Unlock t...

Page 34: ...witching However the connection cannot be switched when talking on a headset connected to a Bluetooth compatible mobile phone When an NFC compatible smartphone that is connected to the headset is touched by another NFC compatible Bluetooth headset or Bluetooth speaker the headset is disconnected and the smartphone connects to the Bluetooth device that touched it Note Unlock the smartphone screen i...

Page 35: ...adset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Check that the blue indicator re...

Page 36: ...s paired after 8 devices are already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the heads...

Page 37: ...Listening to music from a device via Bluetooth connection Initializing the headset to restore factory settings 4 739 218 11 1 Copyright 2018 Sony Corporation 37 ...

Page 38: ...lash after you release your finger from the button You hear the voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance Bluetooth connected Check the connection status on the iPhone If it is not connected proceed to step 3 2 Display the devices paired with the iPhone 3 Select Settings 1 Touch Bluetooth 2 Touch...

Page 39: ... last connected Bluetooth device is placed near the headset the headset may connect automatically to the device by simply turning on the headset In that case deactivate the Bluetooth function on the device or turn off the power If you cannot connect your iPhone to the headset delete the headset pairing information on your iPhone and perform the pairing again As for the operations on your iPhone re...

Page 40: ...on If you do not know how to turn on the Bluetooth adapter or are unsure if your computer has a built in Bluetooth adapter refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The ...

Page 41: ...er input 0000 The headset and computer are paired and connected with each other You will hear a voice guidance Bluetooth connected Click the Bluetooth tab then click the Bluetooth button to turn on the Bluetooth function 3 Select WI C600N then click Pair 4 41 ...

Page 42: ...evices are already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device...

Page 43: ...adapter or are unsure if your computer has a built in Bluetooth adapter refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you ...

Page 44: ...Select Change PC Settings of the Settings charm 2 Select PC and devices of PC Settings 3 Select Bluetooth 4 Select WI C600N then click Pair 5 44 ...

Page 45: ...ith the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple devices but...

Page 46: ...4 739 218 11 1 Copyright 2018 Sony Corporation 46 ...

Page 47: ...do not know how to turn on the Bluetooth adapter or are unsure if your computer has a built in Bluetooth adapter refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset en...

Page 48: ... 9th device is paired The headset can be paired with up to 8 devices If a new device is paired after 8 devices are already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pa...

Page 49: ...ed Topic How to make a wireless connection to Bluetooth devices Connecting to a paired computer Windows 7 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 4 739 218 11 1 Copyright 2018 Sony Corporation 49 ...

Page 50: ...do not know how to turn on the Bluetooth adapter or are unsure if your computer has a built in Bluetooth adapter refer to the operating instructions supplied with the computer Set the computer speaker to the ON mode If the computer speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Enter pairing mode on this headset Turn on the headset when you pair t...

Page 51: ...e guidance Bluetooth connected If they are not connected see Connecting to a paired computer Mac If WI C600N does not appear on the display try again from step 3 3 Select System Preferences Bluetooth from the task bar in the lower right part of the screen 1 Select WI C600N from the Bluetooth screen and click Connect 2 A Passkey may be called Passcode PIN code or Password Click the speaker icon in ...

Page 52: ...ces If a new device is paired after 8 devices are already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing info...

Page 53: ...dset Press and hold the button for about 2 seconds Check that the indicator continues to flash blue after you release your finger from the button You hear the voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance Bluetooth connected Use the computer to check whether the connection is established and if it is...

Page 54: ...Hint If WI C600N is not displayed right click on the Sound screen then select Show Disconnected Devices 2 Click Connect The connection is established 3 54 ...

Page 55: ...bled in the computer settings For more details refer to the operating instructions supplied with your computer If the last connected Bluetooth device is placed near the headset the headset may connect automatically to the device by simply turning on the headset In that case deactivate the Bluetooth function on the device or turn off the power If you cannot connect your computer to the headset dele...

Page 56: ...the button for about 2 seconds Check that the indicator continues to flash blue after you release your finger from the button You hear the voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance Bluetooth connected Use the computer to check whether the connection is established and if it is not established pro...

Page 57: ...Right click WI C600N If WI C600N is not displayed on the Sound screen right click on the Sound screen then select Show Disconnected Devices 4 Select Connect from the displayed menu 5 57 ...

Page 58: ...nd quality is poor check that the A2DP function which supports music playback connections is enabled in the computer settings For more details refer to the operating instructions supplied with your computer If the last connected Bluetooth device is placed near the headset the headset may connect automatically to the device by simply turning on the headset In that case deactivate the Bluetooth func...

Page 59: ...nection to Bluetooth devices Pairing and connecting with a computer Windows 8 Windows 8 1 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use 4 739 218 11 1 Copyright 2018 Sony Corporation 59 ...

Page 60: ... the headset Press and hold the button for about 2 seconds Check that the indicator continues to flash blue after you release your finger from the button You hear the voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance Bluetooth connected Use the computer to check whether the connection is established and ...

Page 61: ...he computer settings For more details refer to the operating instructions supplied with your computer If the last connected Bluetooth device is placed near the headset the headset may connect automatically to the device by simply turning on the headset In that case deactivate the Bluetooth function on the device or turn off the power If you cannot connect your computer to the headset delete the he...

Page 62: ...62 ...

Page 63: ...om the headset Computer speaker in the ON mode Wake the computer up from sleep mode 1 Turn on the headset Press and hold the button for about 2 seconds Check that the indicator continues to flash blue after you release your finger from the button You hear the voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guid...

Page 64: ...the connecting device If both or WI C600N are displayed touch WI C600N or touch LE_WI C600N if LE_WI C600N is displayed If the music playback sound quality is poor check that the A2DP function which supports music playback connections is enabled in the computer settings For more details refer to the operating instructions supplied with your computer Click WI C600N while pressing the computer Contr...

Page 65: ...r to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with your computer Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer Mac Listening to music from a device via Bluetooth connection Disconnecting Bluetooth ...

Page 66: ...ters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Check that the blue indicator repeatedly flashes 2 times in a row You will hear a voice guidance Bluetooth pairing 1 Perform the pairing procedure on the Bluetooth device to search for this headset WI C600N will be displayed on...

Page 67: ...fter repair etc When a 9th device is paired The headset can be paired with up to 8 devices If a new device is paired after 8 devices are already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is ini...

Page 68: ...adset In that case deactivate the Bluetooth function on the device or turn off the power If you cannot connect your Bluetooth device to the headset delete the headset pairing information on your Bluetooth device and perform the pairing again As for the operations on your Bluetooth device refer to the operating instructions supplied with your device Turn on the headset Press and hold the button for...

Page 69: ... How to make a wireless connection to Bluetooth devices Pairing and connecting with other Bluetooth devices Listening to music from a device via Bluetooth connection 4 739 218 11 1 Copyright 2018 Sony Corporation 69 ...

Page 70: ...ile phone was connected with the headset the last time an HFP or HSP connection is automatically established when the headset is turned on and in some cases an A2DP connection is simultaneously established In that case connect from step 2 after disconnecting via smartphone mobile phone operations When using the Google Assistant the headset cannot make a multipoint connection 4 739 218 11 1 Copyrig...

Page 71: ... smartphone Pair the headset with both smartphones respectively 1 Use one of the smartphones to establish a Bluetooth connection with the headset 2 On the smartphone connected to the headset uncheck either Call audio HFP or Media audio A2DP Operation example When only connecting to a media audio A2DP Touch Settings Bluetooth the setting icon next to WI C600N On the Paired devices screen uncheck Ca...

Page 72: ...Note When using the Google Assistant the headset cannot make a multipoint connection 4 739 218 11 1 Copyright 2018 Sony Corporation 72 ...

Page 73: ...cedure is an example For more details refer to the operating instructions supplied with your Android smartphone Note If you connect an Android smartphone with Call audio HFP the remaining battery charge of the headset will not be correctly displayed on the iPhone screen Pair the headset with both Android smartphone and iPhone respectively 1 Use the Android smartphone to establish a Bluetooth conne...

Page 74: ...When using the Google Assistant the headset cannot make a multipoint connection 4 739 218 11 1 Copyright 2018 Sony Corporation 74 ...

Page 75: ...artphone with one touch NFC Turning off the headset 4 739 218 11 1 Copyright 2018 Sony Corporation Touch the one touch connection NFC compatible device once more to disconnect it Unlock the screen of the device if it is locked If the Bluetooth device does not support one touch connection NFC operate from the device to disconnect When disconnected you will hear a voice guidance Bluetooth disconnect...

Page 76: ...int The headset supports SCMS T content protection You can enjoy music and other audio on the headset from a device such as a portable TV that supports SCMS T content protection Depending on the Bluetooth device it may be necessary to adjust the volume or set the audio output setting on the Bluetooth device Connect the headset to a Bluetooth device 1 Wear the headset Place the neckband on your nec...

Page 77: ...e versa Note If the communication condition is poor the Bluetooth device may react incorrectly to the operation on the headset Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device Bluetooth connection Using the noise canceling function Using the AI noise canceling function 4 739 218 11 1 Copyright 2018 Sony Corporation 77 ...

Page 78: ...ayback to pause Press twice to skip to the beginning of the next track Press three times to skip to the beginning of the previous track or the current track during playback Press once and release and then press again and hold to fast forward Press twice and release and then press again and hold to fast reverse Adjust the volume Note If the communication condition is poor the Bluetooth device may r...

Page 79: ...artphone with one touch NFC Turning off the headset 4 739 218 11 1 Copyright 2018 Sony Corporation Touch the one touch connection NFC compatible device once more to disconnect it Unlock the screen of the device if it is locked If the Bluetooth device does not support one touch connection NFC operate from the device to disconnect When disconnected you will hear a voice guidance Bluetooth disconnect...

Page 80: ...noise canceling function works primarily on noise in the low frequency band Although noise is reduced it is not completely canceled When you use the headset in a train or a car noise may occur depending on street conditions Mobile phones may cause interference and noise Should this occur move the headset further away from the mobile phone Do not cover the headset microphone with your hand The nois...

Page 81: ...tings of the noise canceling function and the Ambient Sound Mode with the Sony Headphones Connect app Note If the NC AMBIENT button is set as the Google Assistant button the noise canceling function cannot be switched by pressing the NC AMBIENT button You can also change the settings of the noise canceling function and the Ambient Sound Mode with the Sony Headphones Connect app The headset cannot ...

Page 82: ... headset What is noise canceling Using the AI noise canceling function Listening to ambient sound during music playback Ambient Sound Mode What you can do with Sony Headphones Connect app 4 739 218 11 1 Copyright 2018 Sony Corporation 82 ...

Page 83: ...t of very low range sounds Mainly effective for noise on buses and trains NC Mode C Suitable for relatively quiet and wide range noise Mainly effective for office and office equipment noise Note The noise canceling mode returns to NC Mode A when the noise canceling function is turned off then turned on again the headset is turned off then turned on again 4 739 218 11 1 Copyright 2018 Sony Corporat...

Page 84: ... until the Ambient Sound Mode is turned off Each time the button is pressed the function switches as follows and is announced by the voice guidance The noise canceling function Ambient Sound Mode OFF The noise canceling function ON Ambient Sound Mode OFF The Ambient Sound Mode ON Hint Depending on the ambient condition and the type volume of audio playback the ambient sound may not be heard even w...

Page 85: ...hange the settings from Normal mode to Voice mode with the Sony Headphones Connect app If the wind noise is still significant turn off the Ambient Sound Mode Related Topic About voice guidance Using the noise canceling function What you can do with Sony Headphones Connect app 4 739 218 11 1 Copyright 2018 Sony Corporation 85 ...

Page 86: ...g an AAC or aptX compatible device set the Priority on sound quality mode If the connection is unstable such as when producing only intermittent sound select the Priority on stable connection mode Note The playback time may shorten depending on the sound quality and the conditions under which you are using the headset Depending on the ambient conditions in the area where you are using the headset ...

Page 87: ...f SBC aptX This is an audio coding technology aptX is used by some Android smartphones and it provides higher sound quality than that of SBC With the headset set to the Priority on sound quality mode when music in one of the above codecs is transmitted from a connected device the headset switches to that codec automatically and plays back the music in the same codec However depending on the device...

Page 88: ...e set on the headset Ring tone set on the smartphone or mobile phone Ring tone set on the smartphone or mobile phone only for a Bluetooth connection Connect the headset to a smartphone or mobile phone beforehand 1 When you hear a ring tone press the button on the headset and receive the call When an incoming call arrives while you are listening to music playback pauses and a ring tone will be hear...

Page 89: ...be independently adjusted Changing the call volume does not change the volume of music playback and vice versa Note Depending on the smartphone or mobile phone playback may not resume automatically even if you finish the call Use a smartphone or mobile phone at least 50 cm away from the headset Noise may result if the smartphone or mobile phone are too close to the headset Related Topic How to mak...

Page 90: ...e does not change the volume of music playback and vice versa Note Use a smartphone or mobile phone at least 50 cm away from the headset Noise may result if the smartphone or mobile phone is too close to the headset Connect the headset to a smartphone or mobile phone beforehand 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is heard from the headset If ...

Page 91: ...Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 4 739 218 11 1 Copyright 2018 Sony Corporation 91 ...

Page 92: ...i of the iPhone Outgoing call Press the button once to cancel an outgoing call Press and hold the button for about 2 seconds to change the call device between the headset and the smartphone or mobile phone Incoming call Press the button once to answer a call Press and hold the button for about 2 seconds to reject a call During call Press the button once to finish a call Press and hold the button f...

Page 93: ...artphone with one touch NFC Turning off the headset 4 739 218 11 1 Copyright 2018 Sony Corporation Touch the one touch connection NFC compatible device once more to disconnect it Unlock the screen of the device if it is locked If the Bluetooth device does not support one touch connection NFC operate from the device to disconnect When disconnected you will hear a voice guidance Bluetooth disconnect...

Page 94: ...artphone and redo the pairing process Note If the NC AMBIENT button is set as the Google Assistant button in step 2 the noise canceling function cannot be operated from the headset The Google Assistant may not be used in some countries regions or languages 4 739 218 11 1 Copyright 2018 Sony Corporation If your smartphone is an iPhone iPod touch open the Google Assistant app If your smartphone is a...

Page 95: ...t app to the Google app The above procedure is an example For details refer to the operating instructions of the Android smartphone Note The latest version of the app may be required For details on the Google app refer to the operating instructions or the support website of the Android smartphone or the Google Play store website The Google app may not be activated from the headset depending on spe...

Page 96: ...ple For details refer to the operating instructions of the iPhone Note For details on Siri refer to the operating instructions or support website of the iPhone 1 Connect the headset to the iPhone via Bluetooth connection 2 When the iPhone is using the Bluetooth connection and in standby or playing music press and hold the button to activate Siri Siri is activated 3 Make a request to Siri through t...

Page 97: ...unction of the NC AMBIENT button the Google Assistant Auto power off setting Adjust volume Play music pause fast reverse fast forward Check the connection status and the settings of the headset Check the headset software version Headset software update For details of the Sony Headphones Connect app refer to the following URL http rd1 sony net help mdr hpc h_zz Hint The operation of the Sony Headph...

Page 98: ...nnect app 4 739 218 11 1 Copyright 2018 Sony Corporation Download the Sony Headphones Connect app from Google Play store or App Store and install the app on your smartphone For details of the Sony Headphones Connect app refer to the following URL http rd1 sony net help mdr hpc h_zz 1 After installing the app launch the Sony Headphones Connect app 2 98 ...

Page 99: ...Bluetooth communications Connection with all Bluetooth devices cannot be guaranteed Bluetooth devices connected with the unit must comply with the Bluetooth standard prescribed by Bluetooth SIG Inc and must be certified as compliant Even when a connected device complies with the Bluetooth standard there may be cases where the characteristics or specifications of the Bluetooth device make it unable...

Page 100: ... product has magnets which may interfere with pacemakers defibrillators and programmable shunt valves or other medical devices Do not put this product close to these medical devices and the person who use any of these medical devices Consult your doctor before using this product if you have any concerns Do not place cards with magnets in the vicinity of the headset This product has magnets Placing...

Page 101: ...gistered trademarks owned by the Bluetooth SIG Inc and any use of such marks by Sony Corporation is under license The N Mark is a trademark or registered trademark of NFC Forum Inc in the United States and in other countries Qualcomm aptX is a product of Qualcomm Technologies International Ltd Qualcomm is a trademark of Qualcomm Incorporated registered in the United States and other countries used...

Page 102: ...om For customers in Canada http esupport sony com CA For customers in Latin America http esupport sony com LA For customers in European countries https www sony eu support For customers in China https service sony com cn For customers in other countries regions http www sony asia com 4 739 218 11 1 Copyright 2018 Sony Corporation 102 ...

Page 103: ...e able to resolve some issues by charging the headset battery Reset the headset Initialize the headset This operation resets volume settings etc and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony dealer Related Topic Charging the headset Customer support websites Resetting the headset In...

Page 104: ...e sure the battery is charged enough to turn the headset on The headset cannot be turned on while charging the battery Remove the USB Type C cable and turn on the headset Related Topic Charging the headset Checking the remaining battery charge 4 739 218 11 1 Copyright 2018 Sony Corporation 104 ...

Page 105: ...connected to the headset and the USB AC adapter or computer Make sure that the USB AC adaptor is firmly connected to the AC outlet Check that the computer is turned on Check that the computer is not in standby sleep or hibernation mode When using Windows 8 1 update using Windows Update Related Topic Charging the headset 4 739 218 11 1 Copyright 2018 Sony Corporation 105 ...

Page 106: ... C600N Charging time is too long Check that the headset and the computer are directly connected not via a USB hub Check that you are using the supplied USB Type C cable Related Topic Charging the headset 4 739 218 11 1 Copyright 2018 Sony Corporation 106 ...

Page 107: ...SB port of the computer Check that the headset and the computer are directly connected not via a USB hub There may be a problem with the USB port of the connected computer Try connecting to another USB port on the computer if one is available Try the USB connection procedure again in cases other than those stated above 4 739 218 11 1 Copyright 2018 Sony Corporation 107 ...

Page 108: ...g battery charge is shown only on the screen of an iPhone or iPod touch iOS 5 0 or later that supports HFP Hands free Profile Check that the iPhone or iPod touch is connected with HFP Hands free Profile Otherwise the remaining battery charge will not be correctly displayed Related Topic Checking the remaining battery charge 4 739 218 11 1 Copyright 2018 Sony Corporation 108 ...

Page 109: ...2DP Turn up the volume if it is too low Check that the connected device is playing back If you are connecting a computer to the headset make sure the audio output setting of the computer is set for a Bluetooth device Pair the headset and the Bluetooth device again Related Topic How to make a wireless connection to Bluetooth devices Listening to music from a device via Bluetooth connection 4 739 21...

Page 110: ... Noise Canceling Stereo Headset WI C600N Low sound level Turn up the volume of the headset and the connected device Connect the Bluetooth device to the headset once again 4 739 218 11 1 Copyright 2018 Sony Corporation 110 ...

Page 111: ...ome attached to the left and right sides of the headset at the time of purchase If you feel that there is insufficient low frequency sound and a difference in volume between the left and right sides change the earbuds to another size to comfortably and snugly fit your left and right ears Related Topic Replacing the earbuds 4 739 218 11 1 Copyright 2018 Sony Corporation 111 ...

Page 112: ...s Bluetooth device only an HFP HSP Bluetooth connection may be established when the headset is turned on Use the Bluetooth device to connect via an A2DP Bluetooth connection When listening to music from a computer on the headset the sound quality may be poor e g difficult to hear the singer s voice etc for the first few seconds after a connection is established This is due to the computer specific...

Page 113: ...h wireless LAN where a microwave oven is used electromagnetic waves are generated etc The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because Bluetooth devices and Wi Fi IEEE802 11b g n use the same frequency 2...

Page 114: ...ad position to fit your ears The noise canceling function is effective in low frequency ranges such as airplanes trains offices near air conditioning and is not as effective for higher frequencies such as human voices Related Topic What is noise canceling Using the noise canceling function Using the AI noise canceling function 4 739 218 11 1 Copyright 2018 Sony Corporation 114 ...

Page 115: ...he button of the headset for 7 seconds or more to enter pairing mode When pairing a device once again after initializing or repairing the headset you may be unable to pair the device if it retains pairing information for the headset iPhone or other device In this case delete the pairing information for the headset from the device and pair them again Related Topic About the indicator How to make a ...

Page 116: ...n sensitivity varies depending on the smartphone If the connection repeatedly fails connect disconnect by operating the smartphone You cannot establish a one touch connection NFC while charging the battery because the headset cannot be turned on Finish charging before establishing the one touch connection NFC Check that the connecting device supports the NFC function Check that the Bluetooth funct...

Page 117: ...vices via the Bluetooth function In that case operate the last connected Bluetooth device and disconnect the Bluetooth connection The Bluetooth device is in sleep mode Cancel the sleep mode The Bluetooth connection is terminated Make the Bluetooth connection again In case that the pairing information for the headset has been deleted on the connected device pair the headset with the device again Re...

Page 118: ...Help Guide Wireless Noise Canceling Stereo Headset WI C600N Distorted sound Keep the headset away from a microwave oven Wi Fi device etc 4 739 218 11 1 Copyright 2018 Sony Corporation 118 ...

Page 119: ...h device In places with wireless LAN where a microwave oven is used electromagnetic waves are generated etc The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because Bluetooth devices and Wi Fi IEEE802 11b g n us...

Page 120: ...y Reset the headset This operation does not delete pairing information If the headset does not operate properly even after resetting it initialize the headset Related Topic Resetting the headset Initializing the headset to restore factory settings 4 739 218 11 1 Copyright 2018 Sony Corporation 120 ...

Page 121: ...o low Check the audio settings of the Bluetooth device to make sure the sound comes from the headset during a call Use the Bluetooth device to reestablish the connection Select HFP or HSP for the profile While listening to music with the headset stop playback and press the button to respond to an incoming call Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Ma...

Page 122: ...Help Guide Wireless Noise Canceling Stereo Headset WI C600N Low voice from callers Turn up the volume of the headset and the connected device 4 739 218 11 1 Copyright 2018 Sony Corporation 122 ...

Page 123: ...le charging The headset will be reset The device registration pairing information is not deleted To charge the headset after resetting disconnect and reconnect the USB Type C cable If the headset does not operate correctly even after resetting initialize the headset to restore factory settings Related Topic Initializing the headset to restore factory settings 4 739 218 11 1 Copyright 2018 Sony Cor...

Page 124: ...ultaneously for 7 seconds or more The blue indicator flashes four times and the headset is initialized This operation resets volume settings etc and deletes all pairing information In this case delete the pairing information for the headset from the device and then pair them again If the headset does not operate correctly even after initializing consult your nearest Sony dealer 4 739 218 11 1 Copy...

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