Sony WI-C200 Help Manual Download

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Help Guide

Wireless Stereo Headset

WI-C200 / WI-C310

Customer support websites

For customers in the U.S.A, Canada, and Latin America:

https://www.sony.com/am/support

For customers in European countries:

https://www.sony.eu/support

For customers in China:

https://service.sony.com.cn

For customers in other countries/regions:

https://www.sony-asia.com/support

Summary of Contents for WI-C200

Page 1: ...tion purposes unless when otherwise indicated The picture above is of the WI C310 Getting started What you can do with the Bluetooth function About voice guidance Supplied accessories Checking the package contents Replacing the earbuds When you have finished using the headset Parts and controls Location and function of parts About the indicator Power Charging 1 ...

Page 2: ...indows 8 1 Pairing and connecting with a computer Windows 7 Pairing and connecting with a computer Mac Connecting to a paired computer Windows 10 Connecting to a paired computer Windows 8 1 Connecting to a paired computer Windows 7 Connecting to a paired computer Mac Other Bluetooth devices Pairing and connecting with other Bluetooth devices Connecting to a paired Bluetooth device Multipoint conne...

Page 3: ...nection after use Using the voice assist function Using the voice assist function Google app Using the voice assist function Siri Important information Precautions Trademarks Customer support websites Troubleshooting What can I do to solve a problem Power Charging Unable to turn on the headset Charging cannot be done Charging time is too long The headset cannot be charged even if connecting the he...

Page 4: ...le to make a Bluetooth connection Distorted sound The Bluetooth wireless communication range is short or the sound skips The headset does not operate properly Cannot hear a person on a call Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 4 ...

Page 5: ...wing you to listen to music or make phone calls wirelessly Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly Talking on the phone You can make and receive a call hands free while leaving your smartphone or mobile phone in your bag or pocket 5 004 549 11 1 Copyright 2019 Sony Corporation 5 ...

Page 6: ...th connection Bluetooth connected When disconnecting a Bluetooth connection Bluetooth disconnected When checking the remaining battery charge Battery about XX The XX value indicates the approximate remaining charge Use it as a rough estimate Battery fully charged When the remaining battery charge is low Low battery please recharge headset When automatically turning off due to low battery Please re...

Page 7: ...contact your dealer Numbers in indicate the item amount Wireless Stereo Headset USB Type C cable USB A to USB C approx 20 cm 7 88 in 1 Hybrid silicone rubber earbuds S M L 2 each Depending to the headset s color one of the following size M earbuds is attached S size 2 lines or orange M size 3 lines or green L size 4 lines or light blue 5 004 549 11 1 Copyright 2019 Sony Corporation 7 ...

Page 8: ...earbuds to another size to comfortably and snugly fit your left and right ears Hybrid silicone rubber earbuds Depending to the headset s color one of the following size M earbuds is attached S size 2 lines or orange M size 3 lines or green L size 4 lines or light blue 5 004 549 11 1 Copyright 2019 Sony Corporation Remove the earbuds Do not pinch the end of the earbud when removing it 1 Attach the ...

Page 9: ...n you have finished using the headset The headset has a built in magnet for clasping the left and right units The magnet prevents the units from getting tangled up when you leave the neckband worn after use 5 004 549 11 1 Copyright 2019 Sony Corporation 9 ...

Page 10: ...Indicator blue red Lights up in red while charging Lights up in red or blue to indicate the power or communication status of the headset 5 Microphone Picks up the sound of your voice when talking on the phone 6 Built in antenna A Bluetooth antenna is built into the headset 7 volume next button 8 power play call button Operate to turn on off the headset play music or make a call 9 USB Type C port C...

Page 12: ...rns off after the charging is complete Abnormal temperature flashes twice each Abnormal charging Bluetooth function Device registration pairing mode flashes twice each Not connected about 1 second intervals Connection process completed flashes quickly for about 5 seconds Connected about 5 second intervals Incoming call The not connected and connected status indications automatically turn off after...

Page 14: ...se the supplied USB Type C cable and a commercially available USB AC adaptor to connect the headset to an AC outlet The indicator red of the headset lights up Charging is completed in about 3 hours and the indicator red turns off automatically After charging is complete disconnect the USB Type C cable and close the USB port cover securely to prevent water or dust from entering the headset 2 Time r...

Page 15: ...ife will improve after a few recharges If you store the headset for a long time charge the battery to its full capacity once every 6 months to avoid over discharge If the headset is not used for a long time it may take longer to charge the battery If the headset detects a problem while charging due to the following causes the indicator red flashes In this case charge once again within the charging...

Page 16: ...tooth connection Music playback time AAC Max 15 hours Music playback time SBC Max 13 hours About 60 minutes of music playback is possible after 10 minutes charging Communication time Max 15 hours Standby time Max 200 hours Note Usage hours may be different depending on the conditions of use Related Topic Supported codecs 5 004 549 11 1 Copyright 2019 Sony Corporation 16 ...

Page 17: ...to an iPhone or iPod touch over an HFP Bluetooth connection it will show an icon that indicates the remaining battery charge of the headset on the screen A Remaining battery charge of the headset B 100 70 C 70 50 D 50 20 E 20 or lower needs to charge The remaining battery charge of the headset is also displayed on the widget of an iPhone or iPod touch running iOS 9 or later For more details refer ...

Page 18: ...e properly displayed if the headset has not been used for a long time In this case repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge 5 004 549 11 1 Copyright 2019 Sony Corporation 18 ...

Page 19: ...Stereo Headset WI C200 WI C310 Turning on the headset Related Topic Turning off the headset 5 004 549 11 1 Copyright 2019 Sony Corporation Press and hold the button for about 2 seconds until the indicator blue flashes 1 19 ...

Page 20: ...tereo Headset WI C200 WI C310 Turning off the headset Related Topic Turning on the headset 5 004 549 11 1 Copyright 2019 Sony Corporation Press and hold the button for about 2 seconds until the indicator blue turns off 1 20 ...

Page 21: ...h of the connecting devices must be registered in advance The operation to register a device is called device registration pairing Operate the headset and a device to perform device registration pairing Connecting the headset to a registered paired device Once a device is registered paired it is not necessary to register it again Connect to a device that is already registered paired with the heads...

Page 22: ...t Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a second or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Check that the indicator blue rep...

Page 23: ... When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the Bluetooth device and then pair them again The headset can be paired with multiple devices but can only play music from one paired device at a time Related Topic How to ...

Page 25: ... you release your finger from the button You will hear a voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance Bluetooth connected Check the connection status on the Android smartphone If it is not connected proceed to step 3 2 Display the devices paired with the Android smartphone 3 Select Settings Device c...

Page 26: ... connect your smartphone to the headset delete the headset pairing information on your smartphone and perform the pairing again As for the operations on your smartphone refer to the operating instructions supplied with the smartphone Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone Listening to music from a device via Bluetooth ...

Page 27: ...pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a second or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Check ...

Page 28: ...tion for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic How to make a wireless connection to Bluetoo...

Page 30: ...fter you release your finger from the button You will hear the voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance Bluetooth connected Check the connection status on the iPhone If it is not connected proceed to step 3 2 Display the devices paired with the iPhone 3 Select Settings 1 Touch Bluetooth 2 Touch ...

Page 31: ...u cannot connect your iPhone to the headset delete the headset pairing information on your iPhone and perform the pairing again As for the operations on your iPhone refer to the operating instructions supplied with the iPhone Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to music from a device via Bluetooth connection Disconnec...

Page 32: ... you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The heads...

Page 33: ...If Passkey input is required input 0000 Click the Bluetooth tab click the Bluetooth switch to turn on the Bluetooth function then select WI C200 or WI C310 3 Click Pair 4 33 ...

Page 34: ...the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic How to make a wireless co...

Page 35: ... are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a sec...

Page 36: ...Select Change PC Settings of the Settings charm 2 Select PC and devices of PC Settings 3 Select Bluetooth 4 Select WI C200 or WI C310 then click Pair 5 36 ...

Page 37: ...rmation for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic How to make a wireless connection to Blue...

Page 38: ...t know how to turn on the Bluetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters ...

Page 39: ...rmation of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be pa...

Page 40: ...oth devices Connecting to a paired computer Windows 7 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 5 004 549 11 1 Copyright 2019 Sony Corporation 40 ...

Page 41: ...t know how to turn on the Bluetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Set the computer speaker to the ON mode If the computer speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Enter pairing mode on this headset Turn on the headset when you pair the he...

Page 42: ...If they are not connected see Connecting to a paired computer Mac If WI C200 or WI C310 does not appear on the display try again from step 3 3 Select System Preferences Bluetooth from the task bar in the lower right part of the screen 1 Select WI C200 or WI C310 from the Bluetooth screen and click Connect 2 A Passkey may be called Passcode PIN code or Password Click the speaker icon in the upper r...

Page 43: ...red device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple...

Page 44: ...th the computer Wake the computer up from sleep mode 1 Turn on the headset Press and hold the button for about 2 seconds Check that the indicator blue continues to flash after you release your finger from the button You will hear the voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance Bluetooth connected C...

Page 45: ...or WI C310 is not displayed on the Sound screen right click on the Sound screen then select Show Disconnected Devices 2 Select Connect from the displayed menu The connection is established You will hear a voice guidance Bluetooth connected 3 45 ...

Page 46: ...matically to the device by simply turning on the headset In that case deactivate the Bluetooth function on the device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topic How to ...

Page 47: ... from sleep mode 1 Turn on the headset Press and hold the button for about 2 seconds Check that the indicator blue continues to flash after you release your finger from the button You will hear the voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance Bluetooth connected Check the connection status on the co...

Page 48: ...ght click WI C200 or WI C310 If WI C200 or WI C310 is not displayed on the Sound screen right click on the Sound screen then select Show Disconnected Devices 4 Select Connect from the displayed menu 5 48 ...

Page 49: ... automatically to the device by simply turning on the headset In that case deactivate the Bluetooth function on the device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topic Ho...

Page 51: ...omputer Wake the computer up from sleep mode 1 Turn on the headset Press and hold the button for about 2 seconds Check that the indicator blue continues to flash after you release your finger from the button You will hear the voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance Bluetooth connected Check the...

Page 52: ...ning on the headset In that case deactivate the Bluetooth function on the device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topic How to make a wireless connection to Bluetoo...

Page 53: ...mputer speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Wake the computer up from sleep mode 1 Turn on the headset Press and hold the button for about 2 seconds Check that the indicator blue continues to flash after you release your finger from the button You will hear the voice guidance Power on After the headset turns on if it has automatically co...

Page 54: ...ast connected Bluetooth device is placed near the headset the headset may connect automatically to the device by simply turning on the headset In that case deactivate the Bluetooth function on the device or turn off the power Click WI C200 or WI C310 on the Bluetooth screen while pressing the computer Control button and select Connect from the pop up menu 2 Click the speaker icon in the upper righ...

Page 55: ...rations on your computer refer to the operating instructions supplied with the computer Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer Mac Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use 5 004 549 11 1 Copyright 2019 Sony Corporation 55 ...

Page 56: ...rs pairing mode automatically When you pair a second or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Check that the indicator blue repeatedly flashes twice in a row You will hear a voice guidance Bluetooth pairing 1 Perform the pairing procedure on the Bluetooth device to search for this headset WI C200 or WI C310 will be dis...

Page 57: ... devices are already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the devi...

Page 58: ...m the pairing again As for the operations on your Bluetooth device refer to the operating instructions supplied with the device Related Topic Turn on the headset Press and hold the button for about 2 seconds Check that the indicator blue continues to flash after you release your finger from the button You will hear the voice guidance Power on After the headset turns on if it has automatically conn...

Page 59: ...tion to Bluetooth devices Pairing and connecting with other Bluetooth devices Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use 5 004 549 11 1 Copyright 2019 Sony Corporation 59 ...

Page 60: ...tooth function Note If the smartphone or mobile phone was connected with the headset the last time an HFP or HSP connection is automatically established when the headset is turned on and in some cases an A2DP connection is simultaneously established In that case connect from step 2 after disconnecting via smartphone mobile phone operations 5 004 549 11 1 Copyright 2019 Sony Corporation Pair the he...

Page 61: ...artphones to establish a Bluetooth connection with the headset 2 On the smartphone connected to the headset uncheck either Call audio HFP or Media audio A2DP Operation example For connecting only through media audio A2DP Touch Settings Device connection Bluetooth the setting icon next to WI C200 or WI C310 On the Paired devices screen uncheck Call audio 3 Use the smartphone to terminate the Blueto...

Page 62: ...e Android smartphone Note When using multipoint connection the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected with Media audio A2DP Related Topic Checking the remaining battery charge 5 004 549 11 1 Copyright 2019 Sony Corporation 62 ...

Page 63: ...cannot set the iPhone to connect one function only Hint The above procedure is an example For more details refer to the operating instructions supplied with the Android smartphone Note Pair the headset with both Android smartphone and iPhone respectively 1 Use the Android smartphone to establish a Bluetooth connection with the headset 2 On the smartphone connected to the headset uncheck either Cal...

Page 64: ...emaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected with Media audio A2DP Related Topic Checking the remaining battery charge 5 004 549 11 1 Copyright 2019 Sony Corporation 64 ...

Page 65: ...ection may terminate automatically depending on the Bluetooth device Related Topic Turning off the headset 5 004 549 11 1 Copyright 2019 Sony Corporation Disconnect the Bluetooth device by operating the device When disconnected you will hear a voice guidance Bluetooth disconnected 1 Turn off the headset You will hear a voice guidance Power off 2 65 ...

Page 66: ... the headset from a device such as a mobile phone or portable TV that supports SCMS T content protection Depending on the Bluetooth device it may be necessary to adjust the volume or set the audio output setting on the Bluetooth device The headset volume during a call and during music playback can be independently adjusted Changing the call volume does not change the volume of music playback and v...

Page 67: ... the Bluetooth device may react incorrectly to the operation on the headset Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device Bluetooth connection 5 004 549 11 1 Copyright 2019 Sony Corporation 67 ...

Page 68: ...ng playback to pause Adjust the volume Press and hold until you hear a beep to skip to the beginning of the previous track or the current track during playback beginning of the next track After releasing the button press it repeatedly within 1 second to hear a beep and skip to the beginning of the previous next track Note If the communication condition is poor the Bluetooth device may react incorr...

Page 69: ...ection may terminate automatically depending on the Bluetooth device Related Topic Turning off the headset 5 004 549 11 1 Copyright 2019 Sony Corporation Disconnect the Bluetooth device by operating the device When disconnected you will hear a voice guidance Bluetooth disconnected 1 Turn off the headset You will hear a voice guidance Power off 2 69 ...

Page 70: ...music playback via an A2DP connection SBC and AAC SBC This is an abbreviation for Subband Codec This is the standard audio coding technology used by Bluetooth devices All Bluetooth devices support SBC AAC This is an abbreviation for Advanced Audio Coding AAC is mainly used by Apple products such as iPhone and it provides higher sound quality than that of SBC 5 004 549 11 1 Copyright 2019 Sony Corp...

Page 71: ... You will hear either of following ring tones depending on your smartphone or mobile phone Ring tone set on the headset Ring tone set on the smartphone or mobile phone Ring tone set on the smartphone or mobile phone only for a Bluetooth connection Connect the headset to a smartphone or mobile phone beforehand 1 When you hear a ring tone press the call button on the headset and receive the call Whe...

Page 72: ...e you are listening to music playback may not resume automatically even if you finish the call Use a smartphone or mobile phone at least 50 cm 19 69 in away from the headset Noise may result if the smartphone or mobile phone are too close to the headset Your voice is heard from the headset through the headset s microphone Sidetone function In this case ambient sounds or the sounds of the headset o...

Page 73: ...lume during a call and during music playback can be independently adjusted Changing the call volume does not change the volume of music playback and vice versa Connect the headset to a smartphone or mobile phone beforehand 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is heard from the headset If you make a call while you are listening to music playbac...

Page 74: ...ce is heard from the headset through the headset s microphone Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 5 004 549 11 1 Copyright 2019 Sony Corporation 74 ...

Page 75: ...i of the iPhone Outgoing call Press the call button once to cancel an outgoing call Press and hold the call button for about 2 seconds to change the call device between the headset and the smartphone or mobile phone Incoming call Press the call button once to answer a call Press and hold the call button for about 2 seconds to reject a call During call Press the call button once to finish a call Pr...

Page 77: ...ection may terminate automatically depending on the Bluetooth device Related Topic Turning off the headset 5 004 549 11 1 Copyright 2019 Sony Corporation Disconnect the Bluetooth device by operating the device When disconnected you will hear a voice guidance Bluetooth disconnected 1 Turn off the headset You will hear a voice guidance Power off 2 77 ...

Page 78: ...n the Android smartphone select Settings Apps notifications Advanced Default apps Assist voice input and set Assist app to the Google app The above procedure is an example For details refer to the operating instructions of the Android smartphone Note The latest version of the Google app may be required For details on the Google app refer to the operating instructions or the support website of the ...

Page 79: ...unction 5 004 549 11 1 Copyright 2019 Sony Corporation Turn Siri on On iPhone select Settings Siri Search to turn Press Home for Siri and Allow Siri When Locked on The operation above is an example For details refer to the operating instructions of the iPhone Note For details on Siri refer to the operating instructions or support website of the iPhone 1 Connect the headset to the iPhone via Blueto...

Page 80: ...th communications Connection with all Bluetooth devices cannot be guaranteed Bluetooth devices connected with the unit must comply with the Bluetooth standard prescribed by Bluetooth SIG Inc and must be certified as compliant Even when a connected device complies with the Bluetooth standard there may be cases where the characteristics or specifications of the Bluetooth device make it unable to con...

Page 81: ...ter When using the unit in the rain or snow or in humid locations When using the unit while you are sweaty If you touch the unit with wet hands or put the unit in the pocket of a damp article of clothing the unit may get wet Cleaning the unit When the outside of the unit is dirty clean it by wiping with a soft dry cloth If the unit is particularly dirty soak a cloth in a dilute solution of neutral...

Page 82: ...d in the U S and other countries iOS is a trademark or registered trademark of Cisco in the U S and other countries and is used under license Google Android and Google Play are trademarks of Google LLC The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG Inc and any use of such marks by Sony Corporation is under license USB Type C and USB C are trademarks of USB I...

Page 83: ...he U S A Canada and Latin America https www sony com am support For customers in European countries https www sony eu support For customers in China https service sony com cn For customers in other countries regions https www sony asia com support 5 004 549 11 1 Copyright 2019 Sony Corporation 83 ...

Page 84: ...e some issues by charging the headset battery Reset the headset Initialize the headset This operation resets volume settings etc to the factory settings and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony dealer Related Topic Charging the headset Customer support websites Resetting the he...

Page 85: ...dset Make sure the battery is fully charged The headset cannot be turned on while charging the battery Remove the USB Type C cable and turn on the headset Related Topic Charging the headset Checking the remaining battery charge 5 004 549 11 1 Copyright 2019 Sony Corporation 85 ...

Page 86: ...d to the headset and the USB AC adaptor or computer Make sure that the USB AC adaptor is firmly connected to the AC outlet Check that the computer is turned on Wake the computer up if the computer is in standby sleep or hibernation mode When using Windows 8 1 update using Windows Update Related Topic Charging the headset 5 004 549 11 1 Copyright 2019 Sony Corporation 86 ...

Page 87: ...10 Charging time is too long Check that the headset and the computer are directly connected not via a USB hub Check that you are using the supplied USB Type C cable Related Topic Charging the headset 5 004 549 11 1 Copyright 2019 Sony Corporation 87 ...

Page 88: ...d to the USB port of the computer Check that the headset and the computer are directly connected not via a USB hub There may be a problem with the USB port of the connected computer Try connecting to another USB port on the computer if one is available Try the USB connection procedure again in cases other than those stated above 5 004 549 11 1 Copyright 2019 Sony Corporation 88 ...

Page 89: ...Phone iPod touch which support HFP Hands free Profile and Android smartphone OS 8 1 or later can display the remaining battery charge Check that the smartphone is connected with HFP Hands free Profile Otherwise the remaining battery charge will not be correctly displayed Related Topic Checking the remaining battery charge 5 004 549 11 1 Copyright 2019 Sony Corporation 89 ...

Page 90: ...A2DP Turn up the volume if it is too low Check that the connected device is playing back If you are connecting a computer to the headset make sure the audio output setting of the computer is set for a Bluetooth device Pair the headset and the Bluetooth device again Related Topic How to make a wireless connection to Bluetooth devices Listening to music from a device via Bluetooth connection 5 004 5...

Page 91: ...eless Stereo Headset WI C200 WI C310 Low sound level Turn up the volume of the headset and the connected device Connect the Bluetooth device to the headset once again 5 004 549 11 1 Copyright 2019 Sony Corporation 91 ...

Page 92: ...ooth device the headset may only establish the HFP HSP Bluetooth connection when it is turned on Use the Bluetooth device to connect via an A2DP Bluetooth connection When listening to music from a computer on the headset the sound quality may be poor e g difficult to hear the singer s voice etc for the first few seconds after a connection is established This is due to the computer specifications p...

Page 93: ...netic waves are generated etc The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because Bluetooth devices and Wi Fi IEEE802 11b g n use the same frequency band 2 4 GHz microwave interference may occur and result ...

Page 94: ... button of the headset for 7 seconds or more to enter pairing mode When pairing a device once again after initializing or repairing the headset you may be unable to pair the device if it retains pairing information for the headset iPhone or other device In this case delete the pairing information for the headset from the device and pair them again Related Topic About the indicator How to make a wi...

Page 95: ...devices via Bluetooth connection In that case operate the last connected Bluetooth device and disconnect the Bluetooth connection The Bluetooth device is in sleep mode Cancel the sleep mode The Bluetooth connection is terminated Make the Bluetooth connection again If the pairing information for the headset has been deleted on the Bluetooth device pair the headset with the device again Related Topi...

Page 97: ...ven is used electromagnetic waves are generated etc The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because Bluetooth devices and Wi Fi IEEE802 11b g n use the same frequency band 2 4 GHz microwave interference...

Page 98: ... the headset This operation does not delete pairing information If the headset does not operate properly even if you reset the headset initialize the headset Related Topic Resetting the headset Initializing the headset to restore factory settings 5 004 549 11 1 Copyright 2019 Sony Corporation 98 ...

Page 99: ...eck the audio settings of the Bluetooth device to make sure the sound is output to the headset during a call Use the Bluetooth device to reestablish the connection Select HFP or HSP for the profile While listening to music with the headset stop playback and press the call button to respond to an incoming call Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Mak...

Page 100: ...Help Guide Wireless Stereo Headset WI C200 WI C310 Low voice from callers Turn up the volume of the headset and the connected device 5 004 549 11 1 Copyright 2019 Sony Corporation 100 ...

Page 101: ...harging The headset will be reset The device registration pairing information is not deleted To charge the headset after resetting disconnect and reconnect the USB Type C cable If the headset does not operate correctly even after resetting initialize the headset to restore factory settings Related Topic Initializing the headset to restore factory settings 5 004 549 11 1 Copyright 2019 Sony Corpora...

Page 102: ...s and hold the button and the button simultaneously for 7 seconds or more The indicator blue flashes 4 times and the headset is initialized This operation resets volume settings etc and deletes all pairing information In this case delete the pairing information for the headset from the device and then pair them again If the headset does not operate correctly even after initializing consult your ne...

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