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Wireless Noise Canceling Stereo Headset

WH-CH700N

No sound

Check that both the headset and the connected device (i.e., smartphone) are turned on.
Check that the headset and the transmitting Bluetooth device are connected via Bluetooth A2DP.
Turn up the volume if it is too low.
Check that the connected device is playing back.
If you are connecting a computer to the headset, make sure the audio output setting of the computer is set for a
Bluetooth device.
Pair the headset and the Bluetooth device again.
Check that the headphone cable is connected firmly.

Related Topic

How to make a wireless connection to Bluetooth devices

Using the supplied headphone cable

Listening to music from a device via Bluetooth connection

4-729-821-11(2) Copyright 2018 Sony Corporation

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Summary of Contents for WH-CH700N

Page 1: ...arted What you can do with the Bluetooth function About voice guidance Supplied accessories Checking the package contents Parts and controls Location and function of parts About the indicator Power Charging Charging the headset Available operating time Checking the remaining battery charge System requirements for battery charge using USB 1 ...

Page 2: ...ng to a paired iPhone Computers Pairing and connecting with a computer Windows 10 Pairing and connecting with a computer Windows 8 Windows 8 1 Pairing and connecting with a computer Windows 7 Connecting to a paired computer Windows 10 Connecting to a paired computer Windows 8 Windows 8 1 Connecting to a paired computer Windows 7 Other Bluetooth devices Pairing and connecting with other Bluetooth d...

Page 3: ...unction Sound quality mode Switching the sound quality mode Checking the sound quality mode Supported codecs Making phone calls Receiving a call Making a call Functions for a phone call Disconnecting Bluetooth connection after use Using the voice assist function Using the voice assist function Google App Using the voice assist function Siri Using the apps What you can do with Sony Headphones Conne...

Page 4: ...h Sound No sound Low sound level Low sound quality Sound skips frequently The noise canceling effect is not sufficient Bluetooth Pairing cannot be done One touch connection NFC does nor work Unable to make a Bluetooth connection Distorted sound The Bluetooth wireless communication range is short or the sound skips The headset does not operate properly Cannot hear a person on a call Low voice from ...

Page 5: ... allowing you to listen to music or make phone calls wirelessly Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly Talking on the phone You can make and receive a call hands free while leaving your smartphone or mobile phone in your bag or pocket 4 729 821 11 2 Copyright 2018 Sony Corporation 5 ...

Page 6: ...en establishing a Bluetooth connection BLUETOOTH connected When disconnecting a Bluetooth connection BLUETOOTH disconnected When checking the remaining battery charge Battery level high Battery level medium Battery level low When automatically turning off due to low battery Please recharge headset When turning on the noise canceling function Noise canceling When turning off the noise canceling fun...

Page 7: ...package If items are missing contact your dealer Numbers in indicate the item amount Wireless Noise Canceling Stereo Headset 1 Micro USB cable approx 50 cm 19 3 4 in 1 Headphone cable approx 1 2 m 47 1 4 in 1 Reference Guide 1 Operating Instructions 1 Other documents 1 set 4 729 821 11 2 Copyright 2018 Sony Corporation May not be supplied in some countries or regions 7 ...

Page 8: ...e the power or communication status of the headset 8 Tactile dot The left unit has a tactile dot 9 Micro USB port Connect a computer or USB AC adaptor not supplied to this port with the supplied micro USB cable to charge the headset 10 Microphone Picks up the sound of your voice when talking on the phone and noise when using the noise canceling function Use both microphones of the left and right u...

Page 9: ... green Shows the noise canceling status 15 INPUT jack Connect a music player etc to this jack by using the supplied headphone cable Make sure that you insert the plug of the music player until it clicks Otherwise you may not hear the sound normally 16 Jog switch play call previous next Controls various functions when you make a call or play music 17 VOL buttons 18 9 ...

Page 10: ...ights for about two seconds Bluetooth status indication Pairing mode Not connected about one second intervals Connection process completed flashes quickly for about five seconds Connected about five second interval Incoming call Remaining battery charge indication High Medium Low needs to charge For details refer to Checking the remaining battery charge Charging While charging Other Initialization...

Page 11: ...ction green Noise canceling on Noise canceling off For details refer to What is noise canceling Hint When the remaining battery charge becomes low the indicator turns from blue to red except for pairing mode 4 729 821 11 2 Copyright 2018 Sony Corporation 11 ...

Page 12: ...cator red will go off automatically if the computer enters into hibernation mode In this case charge the headset again When you are connected the headset to the computer with a USB cable during charging or after charging finished you cannot turn on the headset or perform operations such as registering or connecting a Bluetooth device music playback etc The noise canceling function cannot be used w...

Page 13: ... battery should be replaced Consult your nearest Sony dealer for replacement of the rechargeable battery Avoid exposure to temperature extremes direct sunlight moisture sand dust or electrical shock Never leave the headset in a parked car When connecting to a computer use the supplied micro USB cable only and be sure to connect them directly Charging will not be completed properly by an indirect c...

Page 14: ...dec is used for a connection or switch the DSEE function Note Usage hours may be different depending on the settings and conditions of use Codec DSEE Noise canceling function Available operating time Qualcomm aptX audio aptX HD AUTO OFF Noise canceling function ON Max 35 hours OFF Max 40 hours SBC AAC AUTO Noise canceling function ON Max 35 hours OFF Max 40 hours OFF Noise canceling function ON Ma...

Page 15: ...Related Topic Supported codecs What you can do with Sony Headphones Connect app 4 729 821 11 2 Copyright 2018 Sony Corporation 15 ...

Page 16: ...es Medium Battery level medium Flashes 1 time Low needs to charge Battery level low When the battery is almost empty The indicator turns red When the battery becomes empty the headset sounds a warning beep you hear voice guidance Please recharge headset and the headset turns off automatically When you are using an iPhone or iPod touch When the headset is connected to an iPhone or iPod touch iOS th...

Page 17: ... smartphones and iPhone iPod touch support this app Note If you connect the headset to an iPhone or iPod touch with Media audio A2DP only in a multi point connection the remaining battery charge will not be displayed correctly Related Topic What you can do with Sony Headphones Connect app 4 729 821 11 2 Copyright 2018 Sony Corporation 17 ...

Page 18: ...inal is equipped as a standard It is not that we guarantee operation on all computers which meet the following environment Operations using a custom built or homebuilt computer are not guaranteed when using Windows Windows 10 Home Windows 10 Pro Windows 8 1 Windows 8 1 Pro Windows 8 Windows 8 Pro Windows 7 Home Basic Home Premium Professional Ultimate when using Mac Mac OS X version 10 9 or later ...

Page 19: ... Canceling Stereo Headset WH CH700N Turning on the headset Related Topic Turning off the headset 4 729 821 11 2 Copyright 2018 Sony Corporation Press and hold the button for about 2 seconds until the indicator blue flashes 1 19 ...

Page 20: ...Canceling Stereo Headset WH CH700N Turning off the headset Related Topic Turning on the headset 4 729 821 11 2 Copyright 2018 Sony Corporation Press and hold the button for about 2 seconds until the indicator blue turns off 1 20 ...

Page 21: ... operation to register a device is called device registration pairing If the device to be connected does not support the one touch connection NFC operate the headset and the device to perform device registration pairing If the device supports one touch connection NFC you can just touch to perform device registration pairing and establish a Bluetooth connection Connecting the headset to a registere...

Page 22: ...C compatible devices together i e at the N Mark symbol or location designated on each device Unlock the screen of the smartphone if it is locked 1 Select Setting More 2 Set the NFC function to on The above procedure is an example For details refer to the operating instructions supplied with your Android smartphone 3 Touch the headset with the smartphone Touch the smartphone on the N Mark of the he...

Page 23: ...martphone with the headset the smartphone terminates Bluetooth connection with any current device and connects to the headset One touch connection switching Related Topic How to make a wireless connection to Bluetooth devices Disconnecting the smartphone by one touch NFC Switching the device by one touch NFC Listening to music from a device via Bluetooth connection 4 729 821 11 2 Copyright 2018 So...

Page 24: ...n is performed for about 5 minutes the headset turns off automatically To turn off the headset before that press and hold the button for about 2 seconds You hear voice guidance the indicator blue turns off and the headset turns off 4 729 821 11 2 Copyright 2018 Sony Corporation Unlock the screen of the smartphone if it is locked 1 Touch the headset with the smartphone Touch the N Mark on the heads...

Page 25: ...connection switching However if you are talking on a Bluetooth mobile phone connected to the headset you cannot switch the Bluetooth connection by one touch When the headset is connected with an NFC compatible smartphone if you touch the smartphone on another NFC compatible Bluetooth headset or Bluetooth speaker the smartphone disconnects from the headset and connects to the Bluetooth device it to...

Page 26: ...ing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Make sure tha...

Page 27: ...for the headset has been deleted from the Bluetooth device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the Bluetooth device and then pair them again The headset can be paired with multiple devices but can only play music from one paired device at a time Related Topic How to make a wireless connection to Bluetoot...

Page 28: ...4 729 821 11 2 Copyright 2018 Sony Corporation 28 ...

Page 29: ...r blue flashes after you release the button You will hear a voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance BLUETOOTH connected Check the connection status on the Android smartphone If it is not connected proceed to step 3 2 Display the devices paired with the smartphone 3 Select Setting Bluetooth 1 To...

Page 30: ...omatically to the device by simply turning on the headset In this case deactivate the Bluetooth function on the Bluetooth device or turn off the power If you cannot connect your smartphone to the headset deactivate pairing on your smartphone and perform pairing again For details refer to the operating instructions supplied with your smartphone Related Topic How to make a wireless connection to Blu...

Page 31: ... mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Make sure that t...

Page 32: ... been deleted from the Bluetooth device When the headset is initialized All pairing information is deleted In this case delete the pairing information of the headset from the Bluetooth device and then pair them again If the pairing information was deleted by initializing the headset etc delete the pairing information for the headset from your iPhone and then pair them again The headset can be pair...

Page 33: ...Listening to music from a device via Bluetooth connection Initializing the headset to restore factory settings 4 729 821 11 2 Copyright 2018 Sony Corporation 33 ...

Page 34: ... flashes after you release the button You will hear a voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance BLUETOOTH connected Check the connection status on the iPhone If it is not connected proceed to step 3 2 Display the devices paired with the iPhone 3 Select Settings 1 Touch Bluetooth 2 Touch to change...

Page 35: ... automatically to the device by simply turning on the headset In this case deactivate the Bluetooth function on the Bluetooth device or turn off the power If you cannot connect your iPhone to the headset deactivate pairing on your iPhone and perform pairing again For details refer to the operating instructions supplied with your iPhone Related Topic How to make a wireless connection to Bluetooth d...

Page 36: ... in Bluetooth adaptor should be turned on For whether or not a Bluetooth adaptor is incorporated and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The ...

Page 37: ...r input 0000 The headset and computer are paired with each other and connected You will hear a voice guidance BLUETOOTH connected Click the Bluetooth tab then click the Bluetooth button to turn on the Bluetooth function 3 Select WH CH700N then click Pair 4 37 ...

Page 38: ...placed by the new one When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the Bluetooth device and then pair them again The headset can be paired with multiple devices but can only play music from one paired device at a time Related ...

Page 39: ...a Bluetooth adaptor is incorporated and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a 2nd...

Page 40: ...isplay of the computer input 0000 The headset and computer are paired with each other and connected You will hear a voice guidance BLUETOOTH connected If they are not connected see Connecting to a paired computer Windows 8 Windows 8 1 If WH CH700N does not appear on the display try again from step 3 5 A Passkey may be called Passcode PIN code or Password 40 ...

Page 41: ...ed after 8 devices are already paired the paired device with the oldest connection time is replaced by the new one When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All pairing information is deleted In this case delete the pairing information of the headset from the Bluetooth device and then pair them again The headset can be p...

Page 42: ... Bluetooth adaptor For whether or not a Bluetooth adaptor is incorporated and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing ...

Page 43: ...ired device with the oldest connection time is replaced by the new one When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All pairing information is deleted In this case delete the pairing information of the headset from the Bluetooth device and then pair them again The headset can be paired with multiple devices but can only pla...

Page 44: ...oth devices Connecting to a paired computer Windows 7 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 4 729 821 11 2 Copyright 2018 Sony Corporation 44 ...

Page 45: ... the indicator blue flashes after you release the button You will hear a voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance BLUETOOTH connected Use the computer to check whether the connection is established If it is not established proceed to step 3 If the computer has connected to the last Bluetooth dev...

Page 46: ...Hint The above procedure is an example For details refer to the operating instructions supplied with your computer Click Connect The connection is established 3 46 ...

Page 47: ...oth device is placed near the headset the headset may connect automatically to the device by simply turning on the headset In this case deactivate the Bluetooth function on the Bluetooth device or turn off the power If you cannot connect your computer to the headset deactivate pairing on your computer and perform pairing again For details refer to the operating instructions supplied with your comp...

Page 48: ...lashes after you release the button You will hear a voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to step 3 If the computer has connected to the last Bluetooth device connected dis...

Page 49: ...d Sound then Devices and Printers 4 Right click WH CH700N If WH CH700N is not displayed on the Sound screen right click on the Sound screen then select Show Disabled Devices 5 Select Connect from the displayed menu 6 49 ...

Page 50: ...lied with your computer If the last connected Bluetooth device is placed near the headset the headset may connect automatically to the device by simply turning on the headset In this case deactivate the Bluetooth function on the Bluetooth device or turn off the power If you cannot connect your computer to the headset deactivate pairing on your computer and perform pairing again For details refer t...

Page 51: ...button for about 2 seconds Make sure that the indicator blue flashes after you release the button You will hear a voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to step 3 If the com...

Page 52: ...s supplied with your computer If the last connected Bluetooth device is placed near the headset the headset may connect automatically to the device by simply turning on the headset In this case deactivate the Bluetooth function on the Bluetooth device or turn off the power If you cannot connect your computer to the headset deactivate pairing on your computer and perform pairing again For details r...

Page 53: ...adset has no pairing information The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Make sure that the indicator flashes blue and red alternately after you release the button You will hear a voice guidance BLUETOOTH pairing 1 Perform the pairing procedure on the B...

Page 54: ...dy paired the paired device with the oldest connection time is replaced by the new one When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All pairing information is deleted In this case delete the pairing information of the headset from the Bluetooth device and then pair them again The headset can be paired with multiple devices ...

Page 55: ...deactivate pairing on your Bluetooth device and perform pairing again For details refer to the operating instructions supplied with your Bluetooth device Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with other Bluetooth devices Listening to music from a device via Bluetooth connection Turn on the headset Press and hold the button for about 2 seconds M...

Page 56: ...4 729 821 11 2 Copyright 2018 Sony Corporation 56 ...

Page 57: ...set on each device Note If the smartphone or mobile phone was connected with the headset the last time an HFP or HSP connection is made automatically when you turn on the headset At the same time an A2DP connection may also be made automatically If this happens disconnect the headset from the smartphone or mobile phone once using the phone then connect the devices again by repeating the process fr...

Page 58: ...oth connection with the headset 2 On the smartphone connected to the headset uncheck either Phone audio HFP or Media audio A2DP Operation example When only connecting to a media audio A2DP Touch Settings Bluetooth the setting icon next to WH CH700N On the Paired Bluetooth device screen uncheck Phone audio 3 Terminate the Bluetooth connection of the smartphone 4 Use the other smartphone to establis...

Page 59: ...The above procedure is an example For details refer to the operating instructions supplied with your Android smartphone 4 729 821 11 2 Copyright 2018 Sony Corporation 59 ...

Page 60: ...u cannot set the iPhone to connect one function only Hint The above procedure is an example For details refer to the operating instructions supplied with your Android smartphone Note Pair the headset with both Android smartphone and iPhone respectively 1 Use the Android smartphone to establish a Bluetooth connection with the headset 2 On the Android smartphone connected to the headset uncheck eith...

Page 61: ...If you connect an Android smartphone with Phone audio HFP the remaining battery charge of the headset will not be displayed correctly on an iPhone 4 729 821 11 2 Copyright 2018 Sony Corporation 61 ...

Page 62: ... by one touch NFC Turning off the headset 4 729 821 11 2 Copyright 2018 Sony Corporation If using a device that supports one touch connection NFC touch the device to the headset again Unlock the screen of the device if it is locked If using a device that does not support one touch connection NFC operate from the Bluetooth device When disconnected you will hear a voice guidance BLUETOOTH disconnect...

Page 63: ...d headphone cable while the headset is turned on When an incoming call arrives a ring tone will be heard via the headphones Answer the call using your smartphone or mobile phone and talk using the microphone of the phone You can hear the voice of the caller from the headphones If you disconnect the headphone cable from the smartphone or mobile phone you can talk using the microphone and speaker of...

Page 64: ...ur Bluetooth device Hint The headset supports SCMS T content protection You can enjoy music etc from a device such as a mobile phone or portable TV that supports SCMS T content protection Depending on the Bluetooth device it may be necessary to adjust the volume or set the audio output setting on the Bluetooth device Connect the headset to a Bluetooth device 1 Wear the headset Adjust the length of...

Page 65: ...ersa Note If the communication condition is poor the Bluetooth device may react incorrectly to the operation on the headset Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device Bluetooth connection Using the noise canceling function Using the AI noise cancelling function 4 729 821 11 2 Copyright 2018 Sony Corporation 65 ...

Page 66: ...rack during playback Slide and hold your finger to fast forward or fast reverse You can do the following using the button Press twice to skip to the beginning of the next track Press three times to skip to the beginning of the previous track or the current track during playback Press once and release then press again and hold to fast forward Press twice and release then press again and hold to fas...

Page 67: ... by one touch NFC Turning off the headset 4 729 821 11 2 Copyright 2018 Sony Corporation If using a device that supports one touch connection NFC touch the device to the headset again Unlock the screen of the device if it is locked If using a device that does not support one touch connection NFC operate from the Bluetooth device When disconnected you will hear a voice guidance BLUETOOTH disconnect...

Page 68: ... The noise canceling function works primarily for noise in the low frequency band Although noise is reduced it is not canceled completely When you use the headset in a train or a car noise may occur depending on street conditions Mobile phones may cause interference and noise Should this occur locate the headset further away from the mobile phone Do not cover the microphones of the headset A with ...

Page 69: ...n is on even if you connect the supplied headphone cable When you use the headset as a headphones turn off the headset and use the supplied headphone cable You can also turn on off the noise canceling function with the Sony Headphones Connect app Note When the headset is connected with the headphone cable the indicator next to the button turns off Related Topic About voice guidance Turning on the ...

Page 70: ...e for relatively quiet and wide range noise Mainly effective for office and office equipment noise Note The noise cancelling mode returns to NC Mode A when the noise cancelling function is turned off then turned on again the headset is turned off then turned on again Related Topic What is noise canceling Using the noise canceling function 4 729 821 11 2 Copyright 2018 Sony Corporation When the hea...

Page 71: ...he indicator blue will flash 3 times Priority on sound quality mode or 1 time Priority on stable connection mode You can switch and check the sound quality mode setting with the Sony Headphones Connect app Note When you turn on the headset by pressing only the button the indicator blue flashes two times to indicate that the power is on but the headset does not indicate the sound quality mode with ...

Page 72: ...72 ...

Page 73: ...d hold the button then press the or button within 2 seconds before the power is turned off then the indicator blue flashes to show the current sound quality mode Priority on sound quality mode 3 times SBC AAC aptX or aptX HD is selected automatically Priority on stable connection mode 1 time SBC You can switch and check the sound quality mode setting with the Sony Headphones Connect app 4 729 821 ...

Page 74: ...tX is used by some Android smartphones and it provides higher sound quality than that of SBC aptX HD This is an audio coding technology aptX HD is used by some Android smartphones and it provides higher sound quality than that of aptX With the headset set to the Priority on sound quality mode when music in one of the above codecs is transmitted from a connected device the headset switches to that ...

Page 75: ...the smartphone or mobile phone Ring tone set on the smartphone or mobile phone only for a Bluetooth connection Connect the headset to a smartphone or mobile phone beforehand 1 When you hear a ring tone press the button on the headset and receive the call When an incoming call arrives while you are listening to music playback pauses and a ring tone will be heard from the headset A Microphones Use t...

Page 76: ...an be adjusted independently Changing the call volume does not change the volume of music playback and vice versa Note Depending on the smartphone or mobile phone playback may not resume automatically even if you finish the call Use a smartphone or mobile phone at least 50 cm away from the headset Noise may result if the headset and the smartphone or mobile phone are too close Related Topic How to...

Page 77: ...yback and vice versa Note Use a smartphone or mobile phone at least 50 cm away from the headset Noise may result if the headset and the smartphone or mobile phone are too close Connect the headset to a smartphone or mobile phone beforehand 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is heard from the headset If you make a call while you are listening...

Page 78: ...Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 4 729 821 11 2 Copyright 2018 Sony Corporation 78 ...

Page 79: ...Outgoing call Press the button once to cancel an outgoing call Press and hold the button for about 2 seconds to change the call device between the headset and the smartphone or mobile phone Incoming call Press the button once to answer a call Press and hold the button for about 2 seconds to reject a call During call Press the button once to finish a call Press and hold the button for about 2 secon...

Page 80: ... by one touch NFC Turning off the headset 4 729 821 11 2 Copyright 2018 Sony Corporation If using a device that supports one touch connection NFC touch the device to the headset again Unlock the screen of the device if it is locked If using a device that does not support one touch connection NFC operate from the Bluetooth device When disconnected you will hear a voice guidance BLUETOOTH disconnect...

Page 81: ...ails refer to the operating instructions of the Android smartphone Note The latest version of the app may be required For details on the Google App refer to the operating instructions or the support website of the Android smartphone or the Google Play store website The Google App may not be activated from the headset depending on specifications of the Android smartphone 1 Connect the headset to th...

Page 82: ...ting instructions of the iPhone Note For details on Siri refer to the operating instructions or support website of the iPhone 1 Connect the headset to the iPhone via Bluetooth connection 2 When the iPhone is using the Bluetooth connection and in standby or playing music press and hold the button to activate Siri Siri is activated and you will hear the start up sound 3 Make a request to Siri throug...

Page 83: ...ing Switch the sound quality mode by setting the Bluetooth connection mode Set the DSEE function Adjust volume Play music pause fast reverse fast forward Check the connection status and the settings of the headset For details of the Sony Headphones Connect app refer to the following URL http rd1 sony net help mdr hpc h_zz Hint The operation of the Sony Headphones Connect app depends on the audio d...

Page 84: ...nect app 4 729 821 11 2 Copyright 2018 Sony Corporation Download the Sony Headphones Connect app from the Google Play store or App Store and install the app on your smartphone For details of the Sony Headphones Connect app refer to the following URL http rd1 sony net help mdr hpc h_zz 1 After installing the app launch the Sony Headphones Connect app 2 84 ...

Page 85: ...cannot be guaranteed A device featuring Bluetooth function is required to conform to the Bluetooth standard specified by Bluetooth SIG Inc and be authenticated Even if the connected device conforms to the above mentioned Bluetooth standard some devices may not connect or work correctly depending on the features or specifications of the device While talking on the phone hands free noise may occur d...

Page 86: ...e headset in humid locations or bad weather such as in the rain or snow Do not get the headset wet If you touch the headset with wet hands or put the headset in a damp article of clothing the headset may get wet and this may cause a malfunction of the headset If you experience discomfort after using the headset stop using the headset immediately The earpads may deteriorate due to long term storage...

Page 87: ...registered trademark or trademark of Microsoft Corporation in the United States and or other countries Mac OS X iPhone iPod touch and Siri are trademarks of Apple Inc registered in the U S and other countries App Store is a service mark of Apple Inc registered in the U S and other countries Made for iPod and Made for iPhone mean that an electronic accessory has been designed to connect specificall...

Page 88: ...set For customers in the U S A http esupport sony com For customers in Canada http esupport sony com CA For customers in Latin America http esupport sony com LA For customers in European countries www sony eu support For customers in China https service sony com cn For customers in other countries regions http www sony asia com 4 729 821 11 2 Copyright 2018 Sony Corporation 88 ...

Page 89: ...may be able to resolve some issues by charging the battery Reset the headset Initialize the headset This operation resets volume settings etc and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony dealer Related Topic Charging the headset Customer support websites Resetting the headset Initi...

Page 90: ...ttery is charged enough to turn the headset on The headset cannot be turned on while charging the battery Remove the micro USB cable from the headset and then turn on the headset again Related Topic Charging the headset Checking the remaining battery charge 4 729 821 11 2 Copyright 2018 Sony Corporation 90 ...

Page 91: ...ble is connected to the headset and the computer firmly Make sure that the USB AC adaptor is firmly connected to the AC outlet Check that the computer is turned on Check that the computer is not in standby sleep or hibernation mode When using Windows 8 1 update using Windows Update Related Topic Charging the headset 4 729 821 11 2 Copyright 2018 Sony Corporation 91 ...

Page 92: ... Canceling Stereo Headset WH CH700N Charging time is too long Check that the headset and the computer are directly connected not via a USB hub Related Topic Charging the headset 4 729 821 11 2 Copyright 2018 Sony Corporation 92 ...

Page 93: ... the USB port of the computer Check that the headset and the computer are directly connected not via a USB hub A problem may have occurred with the connected USB port of the computer Connect to another USB port if it is available Try the USB connection procedure again in cases other than those stated above 4 729 821 11 2 Copyright 2018 Sony Corporation 93 ...

Page 94: ... battery charge is shown only on the screen of an iPhone or iPod touch iOS 5 0 or later that supports HFP Hands free Profile Make sure that the iPhone or iPod touch is connected with HFP Hands free Profile Otherwise the remaining battery charge will not be displayed correctly Related Topic Checking the remaining battery charge 4 729 821 11 2 Copyright 2018 Sony Corporation 94 ...

Page 95: ...eck that the connected device is playing back If you are connecting a computer to the headset make sure the audio output setting of the computer is set for a Bluetooth device Pair the headset and the Bluetooth device again Check that the headphone cable is connected firmly Related Topic How to make a wireless connection to Bluetooth devices Using the supplied headphone cable Listening to music fro...

Page 96: ...s Noise Canceling Stereo Headset WH CH700N Low sound level Turn up the volume of the headset and the connected device Related Topic Installing Sony Headphones Connect app 4 729 821 11 2 Copyright 2018 Sony Corporation 96 ...

Page 97: ...If you have previously connected the headset to this Bluetooth device only an HFP HSP Bluetooth connection may be made when the headset is turned on If this happens use the Bluetooth device and make an A2DP Bluetooth connection When you listen to music from a computer on the headset sound quality may be reduced e g hard to hear a vocalist s voice etc for the first few seconds after a connection is...

Page 98: ...n places with wireless LAN where a microwave oven is used electromagnetic waves are generated etc The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because Bluetooth devices and Wi Fi IEEE802 11b g n use the same...

Page 99: ... lights up Adjust the earpad position to fit your ears The noise canceling function is effective in low frequency ranges such as airplanes trains offices near air conditioning and is not as effective for higher frequencies such as human voices Related Topic What is noise canceling Using the noise canceling function Using the AI noise cancelling function 4 729 821 11 2 Copyright 2018 Sony Corporati...

Page 100: ...e headset for more than 7 seconds to enter pairing mode When you pair the headset with devices again after initializing or repairing the headset information for pairing with the headset remaining on the iPhone or other device may prevent you from pairing them successfully iPhone etc In this case delete the pairing information of the headset from the device and then pair them again Related Topic Ab...

Page 101: ...s connect disconnect by operating the smartphone You cannot make a one touch connection NFC while charging the battery because the headset cannot be turned on Finish charging first and then make the one touch connection NFC You cannot make a one touch connection NFC when the headphone cable is connected to the INPUT jack Remove the headphone cable from the headset Related Topic One touch connectio...

Page 102: ...evices via the Bluetooth function In that case operate the last connected Bluetooth device and disconnect the Bluetooth connection The Bluetooth device is in sleep mode Cancel the sleep mode The Bluetooth connection is terminated Make the Bluetooth connection again In case that the pairing information for the headset has been deleted on the connected device pair the headset with the device again R...

Page 103: ...Help Guide Wireless Noise Canceling Stereo Headset WH CH700N Distorted sound Keep the headset away from a microwave oven Wi Fi device etc 4 729 821 11 2 Copyright 2018 Sony Corporation 103 ...

Page 104: ...the Bluetooth device In places with wireless LAN where a microwave oven is used electromagnetic waves are generated etc The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because Bluetooth devices and Wi Fi IEEE80...

Page 105: ...operly Reset the headset Pairing information is not deleted by this operation If you cannot use the headset even after resetting it initialize the headset Related Topic Resetting the headset Initializing the headset to restore factory settings 4 729 821 11 2 Copyright 2018 Sony Corporation 105 ...

Page 106: ...o low Check the audio settings of the Bluetooth device to make sure the sound comes from the headset during a call Re establish the connection using the Bluetooth device Select HFP or HSP for the profile While listening to music with the headset stop playback and press the button to respond to an incoming call Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Ma...

Page 107: ...Help Guide Wireless Noise Canceling Stereo Headset WH CH700N Low voice from callers Turn up the volume of the headset and the connected device 4 729 821 11 2 Copyright 2018 Sony Corporation 107 ...

Page 108: ... simultaneously during charging The headset will be reset Pairing information is not deleted To charge the headset after resetting disconnect and reconnect the micro USB cable If the headset does not operate correctly even after resetting initialize the headset to restore factory settings Related Topic Initializing the headset to restore factory settings 4 729 821 11 2 Copyright 2018 Sony Corporat...

Page 109: ...e indicator blue flashes 4 times and the settings such as the volume adjustment are reset to the factory settings This operation resets volume settings etc and deletes all pairing information In this case delete the pairing information of the headset from the Bluetooth device and then pair them again If the headset does not operate correctly even after initializing consult your nearest Sony dealer...

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