Sony WH-1000XM4 Help Manual Download | Manualshive

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Wireless Noise Canceling Stereo Headset

WH-1000XM4

The headset does not operate properly.

You cannot operate the touch sensor control panel when not wearing the headset. Wear the headset and operate the
touch sensor control panel.
When you wear the headset with your face up or down, or when you wear the headset upside down, wearing
detection may not work properly, and the touch sensor control panel and CUSTOM button may not be available for
operation. Wear the headset correctly while facing forward, or press the

(power) button briefly.

When you wear the headset over a cap, scarf, etc., wearing detection may not work properly, and the touch sensor
control panel may not be available for operation. Wear the headset so that your ears are inside the earpads.
Reset the headset. This operation does not delete pairing information.
If the headset does not operate properly even if you reset the headset, initialize the headset.

Related Topic

Wearing the headset
Resetting the headset

Initializing the headset to restore factory settings

5-013-731-11(1) Copyright 2020 Sony Corporation

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Summary of Contents for WH-1000XM4

Page 1: ...s Connect app to the latest version For details refer to the following https www sony net elesupport Getting started What you can do with the Bluetooth function About the voice guidance Supplied accessories Checking the package contents Setting the headset in the carrying case Parts and controls Location and function of parts About the indicator Wearing the headset Power Charging 1 ...

Page 2: ...smartphone with one touch NFC Switching the device by one touch NFC iPhone iOS devices Pairing and connecting with an iPhone Connecting to a paired iPhone Computers Pairing and connecting with a computer Windows 10 Pairing and connecting with a computer Windows 8 1 Pairing and connecting with a computer Mac Connecting to a paired computer Windows 10 Connecting to a paired computer Windows 8 1 Conn...

Page 3: ...necting Bluetooth connection after use Noise canceling function What is noise canceling Using the noise canceling function Optimizing the noise canceling function to suit the wearer NC Optimizer Listening to ambient sound Listening to ambient sound during music playback Ambient Sound Mode Listening to ambient sound quickly Quick Attention Mode Speaking with someone while wearing the headset Speak ...

Page 4: ...cautions License notice Trademarks Customer support websites Troubleshooting What can I do to solve a problem Power Charging Unable to turn on the headset Charging cannot be done Charging time is too long The headset cannot be charged even if connecting the headset to a computer The remaining battery charge of the headset is not displayed on the screen of smartphone Sound No sound Low sound level ...

Page 5: ...a Bluetooth connection Distorted sound The headset does not operate properly Cannot hear a person on a call Low voice from callers The touch sensor control panel does not respond correctly Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 5 ...

Page 6: ...eless technology allowing you to do the following Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly Talking on the phone You can make and receive calls hands free while leaving your smartphone or mobile phone in your bag or pocket 5 013 731 11 1 Copyright 2020 Sony Corporation 6 ...

Page 7: ...ing the third device to the headset disconnecting the Bluetooth connection between the second device and the headset and switching the connection Bluetooth Device2 Replaced When informing the remaining battery charge Battery about XX The XX value indicates the approximate remaining charge Use it as a rough estimate Battery fully charged When the remaining battery charge is low Low battery please r...

Page 8: ...If the voice guidance is not heard after changing the voice guidance language or updating the software turn the headset off and on again 5 013 731 11 1 Copyright 2020 Sony Corporation 8 ...

Page 9: ...tems in the list are included If any items are missing contact your dealer Numbers in indicate the item amount Wireless Noise Canceling Stereo Headset USB Type C cable USB A to USB C approx 20 cm 7 88 in 1 Headphone cable approx 1 2 m 47 25 in 1 Carrying case 1 Plug adaptor for in flight use 1 5 013 731 11 1 Copyright 2020 Sony Corporation 9 ...

Page 10: ...otate the left and right units to flatten the headset fold one unit toward the headband and store them in the supplied carrying case To store the cables and plug adaptor for in flight use Put the cables and plug adaptor for in flight use in the holder separated by the divider in the carrying case 5 013 731 11 1 Copyright 2020 Sony Corporation 10 ...

Page 11: ...ilt into the headset 3 N Mark 4 Left unit 5 Sliders left right Slide to adjust the length of the headband 6 Headband 7 Noise canceling function microphones external left right Pick up the sound of the noise when the noise canceling function is in use 8 right mark 9 Noise canceling function microphones internal left right Pick up the sound of the noise when the noise canceling function is in use 10...

Page 12: ...of the headset 14 power button 15 Charging indicator red Lights up in red while charging 16 USB Type C port Connect the headset to an AC outlet via a commercially available USB AC adaptor or to a computer with the supplied USB Type C cable to charge the headset 17 Headphone cable input jack Connect a music player etc using the supplied headphone cable Make sure that you insert the cable until it c...

Page 13: ...ds For details see Checking the remaining battery charge When the remaining battery charge becomes low repeatedly flashes slowly in red for about 15 seconds Bluetooth function Device registration pairing mode repeatedly flashes twice in blue Not connected repeatedly flashes in blue at about 1 second intervals Connection process completed repeatedly flashes quickly in blue for about 5 seconds Conne...

Page 14: ...For details see Initializing the headset to restore factory settings USB Type C port charging indicator red Charging While charging lights up in red The indicator turns off after charging is complete Abnormal temperature repeatedly flashes twice in red Abnormal charging repeatedly flashes slowly in red Related Topic Checking the remaining battery charge Initializing the headset to restore factory ...

Page 15: ...ill automatically turn off after 15 minutes of not being worn In order to prevent the headset from reacting incorrectly music playback making and receiving calls and other operations cannot be performed when the headset is removed even if you tap the touch sensor control panel When you are talking on the headset while wearing the headset on your ears the call is automatically switched to the smart...

Page 16: ... up or down as shown below or when you wear the headset upside down wearing detection may not work properly and the touch sensor control panel and CUSTOM button may not be available for operation Wear the headset correctly while facing forward or press the power button briefly Wearing the headset while lying down or with your face up Wearing the headset with your face down 16 ...

Page 17: ...g may not support the wearing detection automatic music playback pause and resume function When attaching and removing the headset the call is switched only when the wearing detection automatic power off function is enabled If the proximity sensor part inside the left unit housing gets fogged up or there are water droplets on it due to condensation or humidity from sweat etc wearing detection may ...

Page 18: ...m built or homebuilt computer are not guaranteed Hint The headset can be also charged by connecting the headset to a running computer using the supplied USB Type C cable If charging starts while the headset is on the headset will turn off automatically Note Charging may not be successful with cables other than the supplied USB Type C cable Charging may not be successful depending on the type of US...

Page 19: ...ndicator red flashes In this case charge once again within the charging temperature range If the problem persists consult your nearest Sony dealer Ambient temperature exceeds the charging temperature range of 5 C 35 C 41 F 95 F There is a problem with the rechargeable battery If the headset is not used for a long time the charging indicator red may not immediately light up when charging Please wai...

Page 20: ...hours LDAC AUTO OFF OFF Max 20 hours LDAC OFF OFF Noise canceling function ON Max 24 hours LDAC OFF OFF Ambient Sound Mode ON Max 18 hours LDAC OFF OFF OFF Max 30 hours AAC AUTO OFF Noise canceling function ON Max 18 hours AAC AUTO OFF Ambient Sound Mode ON Max 16 hours AAC AUTO OFF OFF Max 22 hours AAC OFF OFF Noise canceling function ON Max 30 hours AAC OFF OFF Ambient Sound Mode ON Max 22 hours...

Page 21: ...me function What you can do with the Sony Headphones Connect app 5 013 731 11 1 Copyright 2020 Sony Corporation Noise canceling function Ambient Sound Mode Available operating time OFF Max 30 hours Noise canceling function Ambient Sound Mode Available operating time Noise canceling function ON Max 30 hours Ambient Sound Mode ON Max 22 hours OFF Max 200 hours Noise canceling function Ambient Sound ...

Page 22: ...et is connected to an iPhone or iPod touch over an HFP Bluetooth connection it will show an icon that indicates the remaining battery charge of the headset on the screen of the iPhone or iPod touch A Remaining battery charge of the headset The approximate remaining charge is shown at 10 different levels B through E are display examples B 100 C 70 D 50 E 10 or lower requires charging The remaining ...

Page 23: ...nnection the remaining battery charge will not be displayed correctly The remaining battery charge may not be properly displayed immediately after a software update or if the headset has not been used for a long time In this case repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge Related Topic About the indicator What you can do with the Son...

Page 24: ...celing Stereo Headset WH 1000XM4 Turning on the headset Related Topic Turning off the headset 5 013 731 11 1 Copyright 2020 Sony Corporation Press and hold the power button for about 2 seconds until the indicator blue flashes 1 24 ...

Page 25: ...utes of not being worn This setting can be changed using the Sony Headphones Connect app When storing the headset in a bag etc turn off the headset Wearing detection may react incorrectly Related Topic Turning on the headset What you can do with the Sony Headphones Connect app 5 013 731 11 1 Copyright 2020 Sony Corporation Press and hold the power button for about 2 seconds until the indicator blu...

Page 26: ...ter a device is called device registration pairing If the device to be connected does not support one touch connection NFC pair the headset and the device manually If the device supports one touch connection NFC you can pair the headset and device and establish a Bluetooth connection by simply touching the headset with the device Connecting to a paired device Once a device and the headset are pair...

Page 27: ...elp mdr hpc h_zz Note The connection with some smartphones and iPhone devices may become unstable when connecting using the Sony Headphones Connect app In that case follow the procedures in Connecting to a paired Android smartphone or Connecting to a paired iPhone to connect to the headset Related Topic Connecting to a paired Android smartphone Connecting to a paired iPhone What you can do with th...

Page 28: ...on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically In this case proceed to step 2 When you pair a second or subsequent device the headset has pairing information for other devices press and hold the power button for about 7 seconds Che...

Page 29: ...rmation of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be pa...

Page 30: ...Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 5 013 731 11 1 Copyright 2020 Sony Corporation 30 ...

Page 31: ...that the indicator blue continues to flash after you release your finger from the button If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check the connection status on the Android smartphone If it is not connected proceed to step 3 2 Display the devices paired with the Android smartphone 3 Select Settings Device conne...

Page 32: ...adset In that case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your smartphone to the headset delete the headset pairing information on your smartphone and perform the pairing again As for the operations on your smartphone refer to the operating instructions supplied with the smartphone Related Topic How to make a wireless connection t...

Page 33: ...mply touching NFC compatible devices together i e at the N Mark symbol or location designated on each device Unlock the screen of the smartphone if it is locked 1 Turn on the smartphone s NFC function 2 Select Settings Device connection 1 Touch the switch to turn on the NFC function 2 Touch the smartphone with the headset Touch the smartphone on the N Mark of the headset Keep touching the headset ...

Page 34: ...le device with the headset the smartphone terminates the Bluetooth connection with any current devices and connects to the headset via one touch NFC One touch connection switching Related Topic How to make a wireless connection to Bluetooth devices Disconnecting the Android smartphone with one touch NFC Switching the device by one touch NFC Listening to music from a device via Bluetooth connection...

Page 35: ...headset automatically turns off Press and hold the power button for about 2 seconds to turn off the power before that time You will hear the voice guidance say Power off the indicator blue turns off and the headset powers off 5 013 731 11 1 Copyright 2020 Sony Corporation Unlock the screen of the smartphone if it is locked 1 Touch the smartphone with the headset Touch the smartphone to the N Mark ...

Page 36: ... switching However the connection cannot be switched when talking on a headset connected to a Bluetooth compatible mobile phone When an NFC compatible smartphone is connected to the headset if the smartphone is touched by another NFC compatible Bluetooth headset or Bluetooth speaker the smartphone is disconnected from the headset and connected to the Bluetooth device Note Unlock the smartphone scr...

Page 37: ...n the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically In this case proceed to step 2 When you pair a second or subsequent device the headset has pairing information for other devices press and hold the power button for about 7 seconds Chec...

Page 38: ...ldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple devices but can only...

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Page 40: ...ower on Check that the indicator blue continues to flash after you release your finger from the button If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check the connection status on the iPhone If it is not connected proceed to step 3 2 Display the devices paired with the iPhone 3 Select Settings 1 Touch Bluetooth 2 To...

Page 41: ...dset In that case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your iPhone to the headset delete the headset pairing information on your iPhone and perform the pairing again As for the operations on your iPhone refer to the operating instructions supplied with the iPhone Related Topic How to make a wireless connection to Bluetooth devic...

Page 42: ...e Bluetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatical...

Page 43: ...If Passkey input is required input 0000 Click the Bluetooth tab click the Bluetooth switch to turn on the Bluetooth function then select WH 1000XM4 3 Click Pair 4 43 ...

Page 44: ...t connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple devices but can only pla...

Page 45: ... built in Bluetooth adaptor refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically In this case proceed to step 2 When you pair a second...

Page 46: ...Select Change PC Settings of the Settings charm 2 Select PC and devices of the PC Settings screen 3 Select Bluetooth 4 Select WH 1000XM4 then select Pair 5 46 ...

Page 47: ...overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired...

Page 48: ...e if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Set the computer speaker to the ON mode If the computer speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought ...

Page 49: ...dance say Bluetooth connected If they are not connected see Connecting to a paired computer Mac If WH 1000XM4 does not appear on the computer screen try again from the beginning of step 3 Select System Preferences Bluetooth from the task bar in the lower right part of the screen 1 Select WH 1000XM4 of the Bluetooth screen and click Connect 2 A Passkey may be called Passcode PIN code PIN number or ...

Page 50: ...aired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them ...

Page 51: ...rnation mode 1 Turn on the headset Press and hold the power button for about 2 seconds You will hear the voice guidance say Power on Check that the indicator blue continues to flash after you release your finger from the button If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check the connection status on the computer...

Page 52: ... is an example For more details refer to the operating instructions supplied with the computer Select Connect from the displayed menu The connection is established You will hear the voice guidance say Bluetooth connected 3 52 ...

Page 53: ...dset the headset may connect automatically to the device by simply turning on the headset In that case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions ...

Page 54: ...computer is in standby sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds You will hear the voice guidance say Power on Check that the indicator blue continues to flash after you release your finger from the button If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check t...

Page 55: ...Right click WH 1000XM4 If WH 1000XM4 is not displayed on the Sound screen right click on the Sound screen then check Show Disconnected Devices 4 Select Connect from the displayed menu 5 55 ...

Page 56: ... the operating instructions supplied with the computer If the last connected Bluetooth device is placed near the headset the headset may connect automatically to the device by simply turning on the headset In that case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on you...

Page 57: ...airing and connecting with a computer Windows 8 1 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use 5 013 731 11 1 Copyright 2020 Sony Corporation 57 ...

Page 58: ...ker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Wake the computer up if the computer is in standby sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds You will hear the voice guidance say Power on Check that the indicator blue continues to flash after you release your finger from the button If the headset...

Page 59: ...ack sound quality is poor check that the A2DP function which supports music playback connections is enabled in the computer settings For more details refer to the operating instructions supplied with the computer Click WH 1000XM4 on the Bluetooth screen while pressing the computer Control button and select Connect from the pop up menu You will hear the voice guidance say Bluetooth connected 2 Clic...

Page 60: ... computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer Mac Listening to music from a device via Bluetooth connection Disconnecting Blu...

Page 61: ... automatically In this case proceed to step 2 When you pair a second or subsequent device the headset has pairing information for other devices press and hold the power button for about 7 seconds Check that the indicator blue repeatedly flashes twice in a row You will hear the voice guidance say Bluetooth pairing 1 Perform the pairing procedure on the Bluetooth device to search for this headset WH...

Page 62: ...paired The headset can be paired with up to 8 devices If a new device is paired after 8 devices are already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing informati...

Page 63: ...on on your Bluetooth device and perform the pairing again As for the operations on your Bluetooth device refer to the operating instructions supplied with the Bluetooth device Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a Bluetooth device Turn on the headset Press and hold the power button for about 2 seconds You will hear the voice guidance say...

Page 64: ...Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use 5 013 731 11 1 Copyright 2020 Sony Corporation 64 ...

Page 65: ...the Bluetooth function Note If the smartphone or mobile phone was connected with the headset last time an HFP or HSP connection is automatically established when the headset is turned on and in some cases an A2DP connection is simultaneously established In that case connect from step 2 after disconnecting via smartphone mobile phone operations 5 013 731 11 1 Copyright 2020 Sony Corporation Pair th...

Page 66: ...martphones to establish a Bluetooth connection with the headset 2 Operate the smartphone connected to the headset uncheck either Call audio HFP or Media audio A2DP Operation example For connecting only through media audio A2DP Touch Settings Device connection Bluetooth the setting icon next to WH 1000XM4 On the Paired devices screen uncheck Call audio 3 Operate the smartphone to terminate the Blue...

Page 67: ...e Android smartphone Note When using multipoint connection the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected for listening to music A2DP Related Topic Checking the remaining battery charge 5 013 731 11 1 Copyright 2020 Sony Corporation 67 ...

Page 68: ...annot set the iPhone to connect one function only Hint The operation above is an example For more details refer to the operating instructions supplied with the Android smartphone and iPhone Pair the headset with both the smartphone and the iPhone respectively 1 Operate the smartphone to establish a Bluetooth connection with the headset 2 Operate the smartphone connected to the headset uncheck eith...

Page 69: ...maining battery charge of the headset will not be correctly displayed on the screen of the device that is connected for listening to music A2DP Related Topic Checking the remaining battery charge 5 013 731 11 1 Copyright 2020 Sony Corporation 69 ...

Page 70: ...ices You can switch the music playback from one device to the other without performing a Bluetooth reconnection Connecting the headset to 2 devices via Bluetooth connections simultaneously Before connecting make sure that the Sony Headphones Connect app is installed on one of the 2 devices When Bluetooth connections are established between 2 devices and the headset another paired device can be con...

Page 71: ...e second device while playing music on the first device the music from the first device will continue to be heard via the headset In this state if you stop playback on the first device you can listen to music from the second device via the headset Talking on the phone when the headset is connected to 2 devices via Bluetooth connections When the headset is connected to 2 smartphones etc via Bluetoo...

Page 72: ... one touch NFC Turning off the headset 5 013 731 11 1 Copyright 2020 Sony Corporation Unlock the screen of the Bluetooth device if it is locked 1 Touch the one touch connection NFC compatible device again to disconnect it If the Bluetooth device does not support one touch connection NFC disconnect the device by operating the device When disconnected you will hear the voice guidance say Bluetooth d...

Page 73: ...aller s voice from the headset If you disconnect the headphone cable from the smartphone or mobile phone you can talk using the microphone and speaker of the phone Note Use the supplied headphone cable only Make sure you insert the plug firmly When using the headphone cable the Bluetooth function cannot be used You can use Quick Attention Mode and Speak to Chat while connected to a device via the ...

Page 74: ...Listening to ambient sound quickly Quick Attention Mode Speaking with someone while wearing the headset Speak to Chat 5 013 731 11 1 Copyright 2020 Sony Corporation 74 ...

Page 75: ... device Refer to the operating instructions supplied with the Bluetooth device Connect the headset to a Bluetooth device 1 Put the headset on your ears Adjust the length of the headband Put the headset on your head with the left mark on your left ear and the right mark on your right ear There is a tactile dot on the left mark side A Tactile dot 2 Operate the Bluetooth device to start playback and ...

Page 76: ...ndependently adjusted Changing the call volume does not change the volume of music playback and vice versa Note If the communication condition is poor the Bluetooth device may react incorrectly to the operation on the headset Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device Bluetooth connection Using the noise canceling function 5 013 731 11 1 Copyr...

Page 77: ... the operating instructions supplied with the device You can use the touch sensor control panel to perform the following operations Play Pause Tap the touch sensor control panel twice quickly with an interval of about 0 4 seconds Skip to the beginning of the next track Swipe forward and release Skip to the beginning of the previous track or the current track during playback Swipe backward and rele...

Page 78: ...ed level Change the volume continuously Swipe up or down and hold Release at the desired volume level Note If the communication condition is poor the Bluetooth device may react incorrectly to the operation on the headset The available functions may vary depending on the connected device the music software or app used In some cases it may operate differently or may not work even when the operations...

Page 79: ... one touch NFC Turning off the headset 5 013 731 11 1 Copyright 2020 Sony Corporation Unlock the screen of the Bluetooth device if it is locked 1 Touch the one touch connection NFC compatible device again to disconnect it If the Bluetooth device does not support one touch connection NFC disconnect the device by operating the device When disconnected you will hear the voice guidance say Bluetooth d...

Page 80: ...eling function works primarily on noise in the low frequency band such as vehicles and air conditioning Although noise is reduced it is not completely canceled When you use the headset in a car or a bus noise may occur depending on street conditions Mobile phones may cause interference and noise Should this occur move the headset further away from the mobile phone Do not cover the microphones on t...

Page 81: ... mov0012 h_zz Hint If you connect the supplied headphone cable while using the noise canceling function with a Bluetooth connection the Bluetooth function is turned off but you can continue to use the noise canceling function When you use the headset as ordinary headphones turn off the headset and use the supplied headphone cable You can also change the settings of the noise canceling function and...

Page 82: ...hange the settings of the noise canceling function and Ambient Sound Mode with the Sony Headphones Connect app Related Topic About the voice guidance Turning on the headset What is noise canceling Listening to ambient sound during music playback Ambient Sound Mode What you can do with the Sony Headphones Connect app 5 013 731 11 1 Copyright 2020 Sony Corporation 82 ...

Page 83: ...r pressure changes between being on an airplane and on the ground etc About the instruction manual video Watch the video to find out how to use the NC Optimizer function https rd1 sony net help mdr mov0014 h_zz Hint It is recommended that you run the NC Optimizer again after changing your hairstyle removing eyeglasses worn on a daily basis or implementing other changes to the wearing conditions Pu...

Page 84: ... on the headset under the actual usage conditions when running the NC Optimizer It is recommended that you do not touch the headset while the NC Optimizer is running If the headset receives another operation while performing the NC Optimizer the optimizing is canceled If the CUSTOM button is set as the Google Assistant button the NC Optimizer function cannot be operated from the headset If the CUS...

Page 85: ...e CUSTOM button repeatedly until the Ambient Sound Mode is turned off Each time the button is pressed the function switches as follows and is announced by the voice guidance The noise canceling function OFF The Ambient Sound Mode OFF The noise canceling function ON The Ambient Sound Mode ON About the instruction manual video Watch the video to find out how to use the Ambient Sound Mode https rd1 s...

Page 86: ...s the Amazon Alexa button the noise canceling function and Ambient Sound Mode cannot be switched from the headset In this case you can change the settings of the noise canceling function and Ambient Sound Mode with the Sony Headphones Connect app Depending on the surrounding environment wind noise may increase when the Ambient Sound Mode is turned on In that case cancel the voice focus with the So...

Page 87: ...the entire touch sensor control panel of the headset The Quick Attention Mode is activated only when you are touching the touch sensor control panel A Touch sensor control panel To deactivate the Quick Attention Mode Release your hand from the touch sensor control panel About the instruction manual video Watch the video to find out how to use the Quick Attention Mode https rd1 sony net help mdr mo...

Page 88: ...heard even when using Quick Attention Mode Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds such as on a road with car and bicycle traffic If the headset is not worn properly the Quick Attention Mode may not work correctly Wear the headset properly 5 013 731 11 1 Copyright 2020 Sony Corporation 88 ...

Page 89: ...t mode the headset s automatic audio detection must be enabled in advance In the factory setting Speak to Chat is disabled To enable it hold 2 fingers to the touch sensor control panel until you hear the voice guidance say Speak to chat activated To disable Speak to Chat Hold 2 fingers to the touch sensor control panel once again until you hear the voice guidance say Speak to chat deactivated Abou...

Page 90: ...ate in response to the voices of other people ambient environmental sounds transportation announcements etc Disable Speak to Chat in cases where the Speak to Chat mode frequently activates by accident Due to ambient noise the speech of the person wearing the headset may not be detected and the Speak to Chat mode may not activate In this case try speaking longer and with a louder voice In some case...

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Page 92: ...want to prioritize the sound quality select the Priority on sound quality mode If the connection is unstable such as when producing only intermittent sound select the Priority on stable connection mode Note The playback time may shorten depending on the sound quality and the conditions under which you are using the headset Depending on the ambient conditions in the area where you are using the hea...

Page 93: ...coding technologies such as SBC it operates without any down conversion of the High Resolution Audio content and allows approximately 3 times more data than those other technologies to be transmitted over a Bluetooth wireless network with unprecedented sound quality employing efficient coding and optimized packetization When music in one of the above codecs is transmitted from a connected device t...

Page 94: ...o Headset WH 1000XM4 About the DSEE Extreme function DSEE Extreme uses AI technology to reproduce with high accuracy the frequency responses of the original sound source lost during compression 5 013 731 11 1 Copyright 2020 Sony Corporation 94 ...

Page 95: ... set on the headset Ring tone set on the smartphone or mobile phone Ring tone set on the smartphone or mobile phone only for a Bluetooth connection Connect the headset to a smartphone or mobile phone via Bluetooth connection beforehand 1 When you hear the ring tone tap the touch sensor control panel twice quickly with an interval of about 0 4 seconds to receive the call When an incoming call arriv...

Page 96: ...e a smartphone or mobile phone at least 50 cm 19 69 in away from the headset Noise may result if the smartphone or mobile phone is too close to the headset Your voice will be heard from the headset through the headset s microphone Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction Related Topic How to ...

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Page 98: ...ect the headset to a smartphone mobile phone via Bluetooth connection 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is heard from the headset If you make a call while you are listening to music playback pauses If no dial tone is heard via the headset switch the call device to the headset using your smartphone or mobile phone or by holding your finger t...

Page 99: ...e function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 5 013 731 11 1 Copyright 2020 Sony Corporation Change the volume continuously Swipe up or down and hold Release at the desired volume level When t...

Page 100: ...n the iPhone Outgoing call Tap the touch sensor control panel twice quickly with an interval of about 0 4 seconds to cancel an outgoing call Hold your finger to the touch sensor control panel to change the call device back and forth from the headset to the smartphone mobile phone Incoming call Tap the touch sensor control panel twice quickly to answer a call Hold your finger to the touch sensor co...

Page 101: ...ap the touch sensor control panel twice quickly to finish a call Related Topic Receiving a call Making a call 5 013 731 11 1 Copyright 2020 Sony Corporation Some devices may not support this function 101 ...

Page 102: ...one touch NFC Turning off the headset 5 013 731 11 1 Copyright 2020 Sony Corporation Unlock the screen of the Bluetooth device if it is locked 1 Touch the one touch connection NFC compatible device again to disconnect it If the Bluetooth device does not support one touch connection NFC disconnect the device by operating the device When disconnected you will hear the voice guidance say Bluetooth di...

Page 103: ...ant app delete the pairing information for the headset from the Bluetooth settings of your smartphone and redo the pairing process Note If the CUSTOM button is set as the Google Assistant button in step 2 the noise canceling function the Ambient Sound Mode and the NC Optimizer function cannot be operated from the headset If your smartphone is an iPhone iPod touch open the Google Assistant app If y...

Page 104: ...as the Google Assistant button in step 2 the Amazon Alexa function cannot be operated from the headset The Google Assistant may not be used in some countries regions or languages 5 013 731 11 1 Copyright 2020 Sony Corporation 104 ...

Page 105: ...urn on the headset and connect the headset to the smartphone via Bluetooth connection 1 Open the Amazon Alexa app When you use Amazon Alexa for the first time you will need to login with your Amazon account and proceed to step to set up your headset to the Amazon Alexa app If you have already set up Amazon Alexa before but have configured the CUSTOM button to a function other than Amazon Alexa ref...

Page 106: ...DEVICES the headset is not connected to the smartphone via Bluetooth connection Connect the headset to the smartphone via Bluetooth connection 3 On the Set up Alexa on yourWH 1000XM4 or Set up Alexa on your LE_WH 1000XM4 screen touch CONTINUE 4 If the This will override the current voice assistant on this accessory screen appears touch CONTINUE 5 106 ...

Page 107: ...h the Sony Headphones Connect app Similarly you can reconfigure the button back to Amazon Alexa if you have previously connected to Amazon Alexa but have changed to another function Check or update the software version of the headset with the Sony Headphones Connect app On the Setup Complete screen touch DONE When the initial settings are complete the CUSTOM button on the headset is set as the Ama...

Page 108: ... is set as the Amazon Alexa button the noise canceling function Ambient Sound Mode and NC Optimizer function cannot be operated from the headset If the CUSTOM button is set as the Amazon Alexa button the Google Assistant function cannot be operated from the headset Amazon Alexa is not available in all languages and countries regions See www amazon com alexa availability for details 5 013 731 11 1 ...

Page 109: ...tions Advanced Default apps Assist voice input and set Assist app to the Google app The operation above is an example For details refer to the operating instructions of the Android smartphone Note The latest version of the Google app may be required For details on the Google app refer to the operating instructions or the support website of the Android smartphone or the Google Play store website Th...

Page 110: ...The Google app does not work when connected to a device not compatible with the voice assist function 5 013 731 11 1 Copyright 2020 Sony Corporation 110 ...

Page 111: ...ne select Settings Siri Search to turn Press Home for Siri and Allow Siri When Locked on The operation above is an example For details refer to the operating instructions of the iPhone Note For details on Siri refer to the operating instructions or support website of the iPhone 1 Connect the headset to the iPhone via Bluetooth connection 2 When the iPhone is in standby or playing music hold your f...

Page 112: ...5 013 731 11 1 Copyright 2020 Sony Corporation 112 ...

Page 113: ...ack during playback skip to the beginning of the next track Check the connection status and the settings of the headset Check the headset software version Update the headset software Switch the voice guidance language Turn the voice guidance on off Switch the touch sensor control panel on off setting Set the wearing detection automatic power off function Set the wearing detection automatic music p...

Page 114: ...5 013 731 11 1 Copyright 2020 Sony Corporation 114 ...

Page 115: ...Connect app 5 013 731 11 1 Copyright 2020 Sony Corporation Download the Sony Headphones Connect app from the Google Play store or App Store and install the app on your smartphone For details on the Sony Headphones Connect app refer to the following URL https rd1 sony net help mdr hpc h_zz 1 After installing the app launch the Sony Headphones Connect app 2 115 ...

Page 116: ...ones Connect app You can access the latest support information from the Sony Headphones Connect app 5 013 731 11 1 Copyright 2020 Sony Corporation Select Help on the Sony Headphones Connect app screen 1 The Headphones Connect Help screen appears and support information is displayed 2 Select the desired item 3 116 ...

Page 117: ...t website When the Automatic download of software setting is enabled default setting on the Sony Headphones Connect app the download and transfer of the software will start automatically You can also update the headset software in the following way Related Topic What you can do with the Sony Headphones Connect app 5 013 731 11 1 Copyright 2020 Sony Corporation Download the update software from the...

Page 118: ... Bluetooth wireless technology Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications Bluetooth connections with all Bluetooth devices cannot be guaranteed Bluetooth devices connected with the unit must comply with the Bluetooth standard prescribed by Bluetooth SIG Inc and must be certified as compliant Even when ...

Page 119: ...t the unit in the pocket of a damp article of clothing the unit may get wet Cleaning the unit When the outside of the unit is dirty clean it by wiping with a soft dry cloth If the unit is particularly dirty soak a cloth in a dilute solution of neutral detergent and wring it well before wiping Do not use solvents such as thinner benzene or alcohol as they may damage the surface Do not use the heads...

Page 120: ... agreement to customers under requirement by the owner of copyright for the software Please access the following URL and read the contents of the license https rd1 sony net help mdr sl 20 Disclaimer regarding services offered by third parties Services offered by third parties may be changed suspended or terminated without prior notice Sony does not bear any responsibility in these sorts of situati...

Page 121: ...and Google Play are trademarks of Google LLC Amazon Alexa and all related logos are trademarks of Amazon com Inc or its affiliates The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG Inc and any use of such marks by Sony Corporation is under license The N Mark is a trademark or registered trademark of NFC Forum Inc in the United States and in other countries The ...

Page 122: ... in the U S A Canada and Latin America https www sony com am support For customers in European countries https www sony eu support For customers in China https service sony com cn For customers in other countries regions https www sony asia com support 5 013 731 11 1 Copyright 2020 Sony Corporation 122 ...

Page 123: ...esolve some issues by charging the headset battery Reset the headset Initialize the headset This operation resets volume settings etc to the factory settings and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony dealer Related Topic Charging the headset Customer support websites Resetting t...

Page 124: ...the battery is fully charged The headset cannot be turned on while charging the battery Remove the USB Type C cable and turn on the headset Reset the headset Related Topic Charging the headset Checking the remaining battery charge Resetting the headset 5 013 731 11 1 Copyright 2020 Sony Corporation 124 ...

Page 125: ...t and the USB AC adaptor or computer Make sure that the USB AC adaptor is firmly connected to the AC outlet Check that the computer is turned on Wake the computer up if the computer is in standby sleep or hibernation mode When using Windows 8 1 update using Windows Update Reset the headset Related Topic Charging the headset Resetting the headset 5 013 731 11 1 Copyright 2020 Sony Corporation 125 ...

Page 126: ... the computer are directly connected not via a USB hub Check that you are using a commercially available USB AC adaptor capable of supplying an output current of 1 5 A or more Check that you are using the supplied USB Type C cable Related Topic Charging the headset 5 013 731 11 1 Copyright 2020 Sony Corporation 126 ...

Page 127: ... connected to the USB port of the computer Check that the headset and the computer are directly connected not via a USB hub There may be a problem with the USB port of the connected computer Try connecting to another USB port on the computer if one is available Try the USB connection procedure again in cases other than those stated above 5 013 731 11 1 Copyright 2020 Sony Corporation 127 ...

Page 128: ...one iPod touch which support HFP Hands free Profile and Android smartphone OS 8 1 or later can display the remaining battery charge Check that the smartphone is connected with HFP If the smartphone is not connected with HFP the remaining battery charge will not be correctly displayed Related Topic Checking the remaining battery charge 5 013 731 11 1 Copyright 2020 Sony Corporation 128 ...

Page 129: ... the Speak to Chat mode may launch and respond to the audio in particular recordings of conversations in foreign language study materials that is playing even when the headset is not being worn In this case use the headset buttons or touch panel to exit the Speak to Chat mode Reset the headset Charge the headset Check if the sound is output from the headset after charging Initialize the headset an...

Page 130: ...Noise Canceling Stereo Headset WH 1000XM4 Low sound level Turn up the volume of the headset and the connected device Connect the Bluetooth device to the headset once again 5 013 731 11 1 Copyright 2020 Sony Corporation 130 ...

Page 131: ...he connected device If the headset connects to the previously connected Bluetooth device the headset may only establish the HFP HSP Bluetooth connection when it is turned on Use the connected device to connect via an A2DP Bluetooth connection When listening to music from a computer on the headset the sound quality may be poor e g difficult to hear the singer s voice etc for the first few seconds a...

Page 132: ...he situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because Bluetooth devices and wireless LAN IEEE802 11b g n use the same frequency band 2 4 GHz microwave interference may occur and result in noise audio dropouts ...

Page 133: ...ar air conditioning and is not as effective for higher frequencies such as human voices Check that the Adaptive Sound Control is turned off Check the setting of the Adaptive Sound Control on the Sony Headphones Connect app When the Adaptive Sound Control is turned on the noise canceling function may become insufficient Related Topic What is noise canceling Using the noise canceling function Wearin...

Page 134: ...and hold the power button of the headset for 7 seconds or more to enter pairing mode When pairing a device once again after initializing or repairing the headset you may be unable to pair the device if it retains pairing information for the headset iPhone or other device In this case delete the pairing information for the headset from the device and pair them again Related Topic How to make a wire...

Page 135: ...to connect connect disconnect on the smartphone You cannot establish a one touch connection NFC while charging the battery because the headset cannot be turned on Finish charging before establishing the one touch connection NFC You cannot establish a one touch connection NFC when the headphone cable is connected to the headphone cable input jack Remove the headphone cable before establishing the o...

Page 136: ...th connection In that case operate the last connected Bluetooth device and disconnect the Bluetooth connection Check if the Bluetooth device is in sleep mode If the device is in sleep mode cancel the sleep mode Check if the Bluetooth connection has been terminated If terminated make the Bluetooth connection again If the pairing information for the headset has been deleted on the Bluetooth device p...

Page 137: ...Help Guide Wireless Noise Canceling Stereo Headset WH 1000XM4 Distorted sound Keep the headset away from a microwave oven wireless LAN device etc 5 013 731 11 1 Copyright 2020 Sony Corporation 137 ...

Page 138: ...ilable for operation Wear the headset correctly while facing forward or press the power button briefly When you wear the headset over a cap scarf etc wearing detection may not work properly and the touch sensor control panel may not be available for operation Wear the headset so that your ears are inside the earpads Reset the headset This operation does not delete pairing information If the headse...

Page 139: ...luetooth device to make sure the sound is output from the headset during a call Use the Bluetooth device to re establish the connection Select HFP or HSP for the profile If you are listening to music with the headset stop playback and tap the touch sensor control panel twice quickly with an interval of about 0 4 seconds to respond to an incoming call Related Topic How to make a wireless connection...

Page 140: ...Help Guide Wireless Noise Canceling Stereo Headset WH 1000XM4 Low voice from callers Turn up the volume of the headset and the connected device 5 013 731 11 1 Copyright 2020 Sony Corporation 140 ...

Page 141: ...When you swipe your finger forward backward or up down on the touch sensor control panel the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing When you swipe your finger forward backward make the movements perpendicular to the headband When you swipe your finger up down make the movements parallel to the headb...

Page 142: ... power button and the CUSTOM button simultaneously while charging The headset will be reset The device registration pairing information is not deleted If the headset does not operate correctly even after resetting initialize the headset to restore factory settings Related Topic Initializing the headset to restore factory settings 5 013 731 11 1 Copyright 2020 Sony Corporation 142 ...

Page 143: ...on resets volume settings etc to the factory settings and deletes all pairing information In this case delete the pairing information for the headset from the device and then pair them again If the headset does not operate correctly even after initializing consult your nearest Sony dealer Note If you have updated the software after purchasing the headset even if you initialize the headset the soft...

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