Sony WF-C500 Help Manual Download Page 69

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Help Guide

Wireless Stereo Headset

WF-C500

Disconnecting Bluetooth connection (after use)

Hint

When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device.

Related Topic

Turning off the headset

Disconnect the Bluetooth connection by operating the Bluetooth device.

You will hear the voice guidance say “Bluetooth disconnected” from the left or right unit of the headset.

Set the headset into the charging case.

The headset turns off.

Summary of Contents for WF-C500

Page 1: ...nes Connect app to the latest version For details refer to the following https www sony net elesupport Getting started What you can do with the BLUETOOTH function About the voice guidance Supplied accessories Checking the package contents Replacing the earbud tips When you have finished using the headset Parts and controls Location and function of parts About the indicator 1 ...

Page 2: ...e Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone iPhone iOS devices Pairing and connecting with an iPhone Connecting to a paired iPhone Computers Pairing and connecting with a computer Windows 10 Pairing and connecting with a computer Windows 8 1 Pairing and connecting with a computer Mac Connecting to a paired computer Windows 10 Connecting to a paired...

Page 3: ...a video call on your computer Disconnecting Bluetooth connection after use Using the voice assist function Using the voice assist function Google app Using the voice assist function Siri Using the apps What you can do with the Sony Headphones Connect app Installing the Sony Headphones Connect app Accessing support information from the Sony Headphones Connect app How to keep the software up to date...

Page 4: ...Low sound quality Sound skips frequently Noise is heard during music playback Bluetooth connection Pairing cannot be done Unable to make a Bluetooth connection The headset does not operate properly Cannot hear a person during a call low voice from callers your voice does not reach the person during a call your voice is low on the caller s side Others Earbud tips are damaged or lost An earache occu...

Page 5: ...hnology allowing you to do the following Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly Making phone calls You can make and receive calls hands free while leaving your smartphone or mobile phone in your bag or pocket 5 030 793 11 1 Copyright 2021 Sony Corporation 5 ...

Page 6: ...forming the remaining battery charge of the headset Battery about XX The XX value indicates the approximate remaining charge Use it as a rough estimate Battery fully charged When the remaining battery charge of the headset is low Low battery please recharge headset When automatically turning off due to low battery of the headset Please recharge headset Power off You will hear a voice guidance from...

Page 7: ...LL 2 each M sized earbud tips come attached to the left and right units of the headset at the time of purchase The size of the earbud tips can be determined based on the number of dotted lines inside the bottom of the earbud tips SS size 1 line M size 3 lines LL size 5 lines Charging case 1 Note Earbud tips are consumables If the earbud tips are damaged and need replacing contact your nearest Sony...

Page 8: ...of the left and right earbud tips may be different Check if the headset is properly worn on your ears Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible Hybrid silicone rubber earbud tips The size of the earbud tips can be determined based on the number of dotted lines inside the bottom of the earbud tips SS size 1 line M size 3 lines LL size 5 lin...

Page 10: ...ately wipe off any perspiration or water on the charging port after use When the charging ports of the headset or charging case get dirty wipe them clean with a soft dry cloth When the headset gets wet Use a soft dry cloth to wipe off any water that gets on the headset 1 Remove the earbud tips position the sound conduits and the air holes downward and shake several times to get the water out 2 Tur...

Page 12: ...dset 1 Buttons left right Press to operate the headset 2 Microphones left right Picks up the sound of your voice when talking on the phone 3 Earbud tips left right 4 Left unit of the headset 5 Right unit of the headset 6 left mark 7 Tactile dot There is a tactile dot on the left unit of the headset 8 Charging ports left right 9 right mark 10 Built in antennas left right A Bluetooth antenna is buil...

Page 13: ...021 Sony Corporation Lid 1 Indicator orange Indicates the charging status 2 USB Type C port Using the supplied USB Type C cable connect the charging case to a computer or to an AC outlet via a commercially available USB AC adaptor to simultaneously charge both the headset and the charging case 3 13 ...

Page 14: ...charging case is 30 or lower and the headset is set to or removed from the charging case repeatedly flashes slowly in orange for about 15 seconds Charging status The indicators on the headset While charging the headset lights up in orange When the battery is fully charged when charging starts on the headset lights up in orange for about 1 minute and then turns off When the battery becomes fully ch...

Page 15: ...y turn off after a period of time has passed They start flashing again for a period of time when some operation is performed When the remaining battery charge becomes low the indicator starts flashing in orange Other The indicators on the headset Updating software repeatedly flashes slowly in blue Initialization completed flashes 4 times in blue For details see Initializing the headset to restore ...

Page 16: ...gly in your ears When changing the earbud tips try the earbud tip sizes in order from the larger ones to the smaller ones The size of the left and right earbud tips may be different Referring to step check if the headset is properly worn on your ears Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible Hint You can also play music make and receive ca...

Page 18: ...ice to play music In this case you can adjust the volume with the button on the left unit When you play music or other stereo audio while wearing only one unit you will hear monaural sound with the left and right channels mixed You can also enjoy hands free calls even when you are using only one unit of the headset When you receive an incoming call answer the call with the unit of the headset you ...

Page 19: ...it with the tactile dot back into the left hole of the charging case and put the right unit of the headset back into the right hole of the charging case Each unit of the headset will be set to the correct position in the charging case by the built in magnet Set the headset into the charging case and when the indicators orange on the headset light up close the lid of the charging case The indicator...

Page 20: ... the headset respectively The remaining battery charge indicated by the voice guidance may differ from the actual remaining charge in some cases Use it as a rough estimate Note When removing the insulation sheet after purchase be sure to set the headset into the charging case and charge the headset before use Be sure to use the supplied USB Type C cable Otherwise charging may not be successful Cha...

Page 21: ...ndicator orange on the charging case flash It is recommended to charge in a place with an ambient temperature between 15 C and 35 C 59 F 95 F Efficient charging may not be possible beyond this range If the problem persists consult your nearest Sony dealer If the headset is not used for a long time the indicator orange on the charging case may not immediately light up when charging Wait a moment un...

Page 22: ...ion time Max 5 hours Hint By using the Sony Headphones Connect app you can check which codec is used for a connection or switch the DSEE function Note Usage hours may be different from the time described above depending on the settings of various functions and conditions of use Depending on the settings of various functions and the conditions of use the speed of the battery consumption may vary be...

Page 23: ...23 ...

Page 24: ...con that indicates the remaining battery charge of the headset on the screen of the iPhone or iPod touch A Remaining battery charge of the headset B 100 71 C 70 51 D 50 21 E 20 or lower requires charging The remaining battery charge of the headset is also displayed on the widget of an iPhone or iPod touch running iOS 11 or later For more details refer to the operating instructions supplied with th...

Page 25: ...set the remaining battery charge of the unit you are using is displayed You can also check the remaining battery charge of the headset with the Sony Headphones Connect app Android smartphones and iPhone iPod touch both support this app Note If the headset and smartphone are not connected with HFP the remaining battery charge will not be correctly displayed The remaining battery charge of the charg...

Page 26: ...headset is turned on When both headset units are removed from the charging case the connection between the left and right units of the headset is established The headset goes into Bluetooth pairing mode when turning on the headset for the first time after purchase or just after initializing the headset Related Topic Using only one unit of the headset Turning off the headset 5 030 793 11 1 Copyrigh...

Page 27: ...ght 2021 Sony Corporation Set the headset into the charging case Put the left unit of the headset the unit with the tactile dot back into the left hole of the charging case and put the right unit of the headset back into the right hole of the charging case Each unit of the headset will be set to the correct position in the charging case by the built in magnet When the headset is set into the charg...

Page 28: ...ring To use the Bluetooth function both of the connecting devices must be registered in advance The operation to register a device is called pairing Pair the headset and the device manually Connecting to a paired device Once a device is paired it is not necessary to pair it again Connect to devices already paired with the headset using the methods necessary for each device 5 030 793 11 1 Copyright...

Page 29: ...pc h_zz Note The connection with some smartphones and iPhone devices may become unstable when connecting using the Sony Headphones Connect app In that case follow the procedures in Connecting to a paired Android smartphone or Connecting to a paired iPhone to connect to the headset Related Topic Connecting to a paired Android smartphone Connecting to a paired iPhone What you can do with the Sony He...

Page 30: ...he indicators blue flash 1 Enter pairing mode on this headset When you pair the headset with a device for the first time after purchase or after initializing the headset if the headset has no pairing information the headset enters pairing mode automatically if you remove the headset from the charging case In this case proceed to step When you pair a second or subsequent device the headset has pair...

Page 31: ...there is no need to pair them again except in the following cases Find the headset on the Android smartphone 4 Select Settings Device connection Bluetooth 1 Touch the switch to turn on the Bluetooth function 2 Touch WF C500 If Passkey input is required input 0000 The headset and smartphone are paired and connected with each other The indicators blue on both units of the headset flash quickly for a...

Page 32: ... the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic Wearing the headset How to make a wireless connection to Bluetooth devices Connecting to a paired Andr...

Page 33: ...e headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected from the unit of the headset that was removed first from the charging case Check the connection status on the Android smartphone If it is not connected proceed to step 2 Display the devices paired with the Android smartphone 3 Select Settings Device connection Bluetooth 1 Tou...

Page 34: ...the headset pairing information on your smartphone and perform the pairing again As for the operations on your smartphone refer to the operating instructions supplied with the smartphone Related Topic Wearing the headset Using only one unit of the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone Listening to music from a device via Bl...

Page 35: ...s blue flash 1 Enter pairing mode on this headset When you pair the headset with a device for the first time after purchase or after initializing the headset if the headset has no pairing information the headset enters pairing mode automatically if you remove the headset from the charging case In this case proceed to step When you pair a second or subsequent device the headset has pairing informat...

Page 36: ... the operation again from step Find the headset on the iPhone 4 Select Settings 1 Touch Bluetooth 2 Touch the switch to turn on the Bluetooth function 3 Touch WF C500 If Passkey input is required input 0000 The headset and iPhone are paired and connected with each other The indicators blue on both units of the headset flash quickly for about 5 seconds You will hear the voice guidance say Bluetooth...

Page 37: ... headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic Wearing the headset How to make a wireless con...

Page 38: ...If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected from the unit of the headset that was removed first from the charging case Check the connection status on the iPhone If it is not connected proceed to step 2 Display the devices paired with the iPhone 3 Select Settings 1 Touch Bluetooth 2 Touch the switch to turn on the ...

Page 39: ...ete the headset pairing information on your iPhone and perform the pairing again As for the operations on your iPhone refer to the operating instructions supplied with the iPhone Related Topic Wearing the headset Using only one unit of the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to music from a device via Bluetooth connection D...

Page 40: ...tor refer to the operating instructions supplied with the computer If your OS version is Windows 10 version 1803 or later the Swift Pair function will make pairing easier To use the Swift Pair function click the Start button Settings Devices Bluetooth other devices and check Show notifications to connect using Swift Pair Remove both units of the headset from the charging case The headset turns on ...

Page 41: ...set units at the same time Wake the computer up if the computer is in standby sleep or hibernation mode 3 Pair the headset using the computer To connect using the Swift Pair function To connect without using the Swift Pair function 4 Select Connect from the pop up menu displayed on your computer screen 1 Click the Start button then Settings 1 Click Devices 2 41 ...

Page 42: ...Click the Bluetooth other devices tab click the Bluetooth switch to turn on the Bluetooth function then click Add Bluetooth or other device 3 Click Bluetooth 4 Click WF C500 5 42 ...

Page 43: ... new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topi...

Page 44: ...ces Connecting to a paired computer Windows 10 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 5 030 793 11 1 Copyright 2021 Sony Corporation 44 ...

Page 45: ...uter has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Remove both units of the headset from the charging case The headset turns on automatically Check that the indicators blue flash 1 Enter pairing mode on this headset When you pair the headset with a device for the first time after purchase or after initializing the headset if the headset has no pair...

Page 46: ...the computer 4 Move the mouse pointer to the top right corner of the screen when using a touch panel swipe from the right edge of the screen then select Settings from the Charm Bar 1 Select Change PC Settings of the Settings charm 2 Select PC and devices of the PC Settings screen 3 Select Bluetooth 4 46 ...

Page 47: ...he oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again If Passkey input is required input 0000 The he...

Page 48: ...ring the headset How to make a wireless connection to Bluetooth devices Connecting to a paired computer Windows 8 1 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 5 030 793 11 1 Copyright 2021 Sony Corporation 48 ...

Page 49: ... adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Set the computer speaker to the ON mode If the computer speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Remove both units of the headset from the charging case The headset turns on automatically Check that the indi...

Page 50: ...t using the computer If Passkey input is required input 0000 The headset and computer are paired and connected with each other The indicators blue on both units of the headset flash quickly for about 5 seconds You will hear the voice guidance say Bluetooth connected from the unit of the headset that was removed first from the charging case 4 Select System Preferences Bluetooth from the Dock at the...

Page 51: ...ritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play music from 1 p...

Page 52: ...uter is in standby sleep or hibernation mode 1 Remove the headset from the charging case The headset turns on automatically Check that the indicators blue flash If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected from the unit of the headset that was removed first from the charging case Check the connection status on the ...

Page 53: ... C500 Stereo is not displayed on the drop down menu click Sound Control Panel and then right click on the Playback tab of the Sound screen to check Show Disconnected Devices Select Connect from the displayed menu 3 53 ...

Page 54: ...Hint The connection is established You will hear the voice guidance say Bluetooth connected from the unit of the headset that was removed first from the charging case 54 ...

Page 55: ...ning on the headset In that case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topic Wearing the headset Using onl...

Page 56: ...the computer is in standby sleep or hibernation mode 1 Remove the headset from the charging case The headset turns on automatically Check that the indicators blue flash If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected from the unit of the headset that was removed first from the charging case Check the connection status...

Page 57: ...ht click on the Sound screen then check Show Disconnected Devices 4 Select Connect from the displayed menu The connection is established You will hear the voice guidance say Bluetooth connected from the unit of the headset that was removed first from the charging case 5 57 ...

Page 58: ...urning on the headset In that case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topic Wearing the headset Using o...

Page 59: ...mputer speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Wake the computer up if the computer is in standby sleep or hibernation mode 1 Remove the headset from the charging case The headset turns on automatically Check that the indicators blue flash If the headset has automatically connected to the last connected device you will hear the voice guidan...

Page 60: ...ower If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topic Wearing the headset Using only one unit of the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with a co...

Page 62: ...When you pair the headset with a device for the first time after purchase or after initializing the headset if the headset has no pairing information the headset enters pairing mode automatically if you remove the headset from the charging case In this case proceed to step When you pair a second or subsequent device the headset has pairing information for other devices press and hold the buttons o...

Page 63: ...this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic Wearing the headset How to make a wireless connection to Bluetooth devices Connecting to a paired Bluetooth device Listening to music from a device via Bluetooth connection Di...

Page 64: ... of the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with a Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use 5 030 793 11 1 Copyright 2021 Sony Corporation Remove the headset from the charging case The headset turns on automatically Check that the indicators blue flash If the headset has...

Page 65: ...65 ...

Page 66: ...ume etc The operation may vary depending on the Bluetooth device Refer to the operating instructions supplied with the Bluetooth device Put the headset units into both ears Put the headset unit with the left mark into your left ear and the headset unit with the right mark into your right ear The left unit has a tactile dot A Tactile dot Twist the headset unit to slide the earbud tip deep into your...

Page 67: ... worn on your ear operate the connected device to play music In this case you can adjust the volume with the button on the left unit When you are listening to music with only one unit if you put the other unit into the other ear you can listen to music with both units Note If the communication condition is poor the Bluetooth device may react incorrectly to the operation on the headset Related Topi...

Page 68: ...tton on the left unit to perform the following operations Increase the volume Press the button on the left unit once during music playback to increase the volume by 1 step Decrease the volume Press and hold the button on the left unit during music playback to decrease the volume continuously Release the button at the desired volume level When the volume reaches the maximum or minimum an alarm soun...

Page 69: ...atically depending on the Bluetooth device Related Topic Turning off the headset 5 030 793 11 1 Copyright 2021 Sony Corporation Disconnect the Bluetooth connection by operating the Bluetooth device You will hear the voice guidance say Bluetooth disconnected from the left or right unit of the headset 1 Set the headset into the charging case The headset turns off 2 69 ...

Page 70: ...rioritize the sound quality select the Priority on sound quality mode If the connection is unstable such as when producing only intermittent sound select the Priority on stable connection mode Note The playback time may shorten depending on the sound quality and the conditions under which you are using the headset Depending on the ambient conditions in the area where you are using the headset inte...

Page 71: ...Audio Coding AAC is mainly used in Apple products such as iPhone that can provide a higher sound quality than that of SBC When music in one of the above codecs is transmitted from a connected device the headset switches to that codec automatically and plays back the music in the same codec If the connected device supports a codec of higher sound quality than SBC you may need to set the device befo...

Page 72: ...CD sound quality Sound sources compressed by streaming playback MP3 Bluetooth transmission codec etc are played with natural and expansive sound The DSEE function can be set up on the Sony Headphones Connect app and is only available when connected to the headset via Bluetooth connection Related Topic What you can do with the Sony Headphones Connect app 5 030 793 11 1 Copyright 2021 Sony Corporati...

Page 73: ... tone When you receive an incoming call a ring tone will be heard from the headset You will hear either of following ring tones depending on your smartphone or mobile phone Ring tone set on the headset Ring tone set on the smartphone or mobile phone Ring tone only for a Bluetooth connection set on the smartphone or mobile phone Connect the headset to a smartphone or mobile phone via Bluetooth conn...

Page 74: ...9 in away from the headset Noise may result if the smartphone or mobile phone is too close to the headset Your voice will be heard from the headset through the headset s microphone Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction You cannot adjust the volume during a call on the headset Adjust the vo...

Page 75: ...ect the headset to a smartphone mobile phone via Bluetooth connection 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is heard from the headset If you make a call while you are listening to music playback pauses You can talk using the microphones on the headset A Microphones left right If no dial tone is heard via the headset Use your smartphone or mobil...

Page 76: ...tphone or mobile phone is too close to the headset Your voice will be heard from the headset through the headset s microphone Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction You cannot adjust the volume during a call on the headset Adjust the volume on the connected device When you are using only on...

Page 77: ...form the following operations When using only one unit of the headset operate the unit you are using Press the button once to cancel an outgoing call Press and hold the button for about 2 seconds to change the call device back and forth between the headset and the smartphone mobile phone Incoming call You can use either the left or right unit to perform the following operations When using only one...

Page 78: ...to answer a call During call Press the button once to finish a call Note When you are using only one unit of the headset be sure to set the other unit in the charging case Related Topic Using only one unit of the headset Receiving a call Making a call 5 030 793 11 1 Copyright 2021 Sony Corporation 78 ...

Page 79: ... Customer support websites 5 030 793 11 1 Copyright 2021 Sony Corporation Connect the headset to your computer via Bluetooth connection 1 Launch the video calling application on your computer 2 Check the settings of the video calling application When you make a video call on your computer select calling connections HFP HSP and not music playback connections A2DP If you select music playback connec...

Page 80: ...atically depending on the Bluetooth device Related Topic Turning off the headset 5 030 793 11 1 Copyright 2021 Sony Corporation Disconnect the Bluetooth connection by operating the Bluetooth device You will hear the voice guidance say Bluetooth disconnected from the left or right unit of the headset 1 Set the headset into the charging case The headset turns off 2 80 ...

Page 81: ...e app refer to the operating instructions or the support website of the Android smartphone or the Google Play store website The Google app may not be activated from the headset depending on specifications of the Android smartphone 1 Put the headset units into your ears and connect the headset to the Android smartphone via Bluetooth connection 2 When the Android smartphone is in standby or playing ...

Page 82: ...t s microphones Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction The Google app may not be activated depending on specifications of the smartphone or application version The Google app does not work when connected to a device not compatible with the voice assist function 5 030 793 11 1 Copyright 2021...

Page 83: ...e For details on Siri refer to the operating instructions or support website of the iPhone 1 Put the headset units into your ears and connect the headset to the iPhone via Bluetooth connection 2 When the iPhone is in standby or playing music press and hold the button on the right unit until Siri is activated Siri is activated 3 Make a request to Siri through the headset s microphones A Microphones...

Page 84: ...icrophones Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction Siri may not be activated depending on specifications of the smartphone or application version 5 030 793 11 1 Copyright 2021 Sony Corporation 84 ...

Page 85: ...BASS setting Customize the Equalizer setting Set the DSEE completion for high range sound function Play pause music skip to the beginning of the previous track or the current track during playback skip to the beginning of the next track Adjust the volume during music playback phone call Easy pairing For details on the Sony Headphones Connect app refer to the following URL https rd1 sony net help m...

Page 86: ...pp 5 030 793 11 1 Copyright 2021 Sony Corporation Download the Sony Headphones Connect app from the Google Play store or App Store and install the app on your smartphone For details on the Sony Headphones Connect app refer to the following URL https rd1 sony net help mdr hpc h_zz 1 After installing the app launch the Sony Headphones Connect app 2 86 ...

Page 87: ...ect app You can access the latest support information from the Sony Headphones Connect app 5 030 793 11 1 Copyright 2021 Sony Corporation Select Help on the Sony Headphones Connect app screen 1 The Headphones Connect Help screen appears and support information is displayed 2 Select the desired item 3 87 ...

Page 88: ...is complete Software may not be updated when the mobile device is connected with other devices compatible with Bluetooth Low Energy such as wearable devices smart watches etc Note the following if the update cannot be completed Close all the apps installed on the mobile device except the Sony Headphones Connect app Fully charge the headset and the mobile device Put the headset and the mobile devic...

Page 89: ...ranteed Bluetooth devices connected with the headset must comply with the Bluetooth standard prescribed by Bluetooth SIG Inc and must be certified as compliant Even when a connected device complies with the Bluetooth standard there may be cases where the characteristics or specifications of the Bluetooth device make it unable to connect or result in different control methods display or operation W...

Page 90: ...s When using the headset near a sink or liquid container Be careful that the headset does not fall into a sink or container filled with water When using the headset in the rain or snow or in humid locations Cleaning the headset When the outside of the headset is dirty clean it by wiping with a soft dry cloth If the headset is particularly dirty soak a cloth in a dilute solution of neutral detergen...

Page 91: ...It may also cause a malfunction Avoid the following situations and be careful not to get moisture or dirt on the headset or charging case If the headset or charging case gets wet or dirty see When the headset or charging case gets wet and clean them before use Touching the headset or charging case without wiping your wet hands after doing housework in a kitchen or washing your hands in a washroom ...

Page 93: ...ns of the headset apply to The water resistant performance of the headset is based on measurements performed by Sony under the conditions described above Note that malfunctions resulting from water immersion caused by customer misuse are not covered by the warranty To protect the headset and charging case from being damaged Carefully note the precautions below to ensure proper use of the headset D...

Page 94: ...ty When the charging ports of the headset or charging case get dirty wipe them clean with a soft dry cloth Do not wash pants or shirts with the headset units left in the pockets If the headset is cracked or deformed refrain from using the headset near water or contact your nearest Sony dealer Turn the microphone hole downward and gently tap it about 5 times on a dry cloth etc to remove any water c...

Page 96: ... under requirement by the owner of copyright for the software Please read the contents of the license Access the following URL for the contents of the license https rd1 sony net help mdr sl 21 Disclaimer regarding services offered by third parties Services offered by third parties may be changed suspended or terminated without prior notice Sony does not bear any responsibility in these sorts of si...

Page 97: ...ed trademark of Cisco in the U S and other countries and is used under license Google Android and Google Play are trademarks of Google LLC The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG Inc and any use of such marks by Sony Corporation is under license USB Type C and USB C are registered trademarks of USB Implementers Forum DSEE is a trademark of Sony Corpor...

Page 98: ... S A Canada and Latin America https www sony com am support For customers in European countries https www sony eu support For customers in China https service sony com cn For customers in other countries regions https www sony asia com support 5 030 793 11 1 Copyright 2021 Sony Corporation 98 ...

Page 99: ...ng the headset battery Restart the device that is being connected to the headset You may be able to resolve some issues by restarting the device being connected such as your computer or smartphone Reset the headset Initialize the headset This operation resets volume settings etc to the factory settings and deletes all pairing information Look up information on the issue on the customer support web...

Page 100: ...ging case to turn it on Charge the charging case Set the headset into the charging case You may be able to resolve some issues by setting the headset into the charging case Reset the headset Initialize the headset and pair the headset and the device again Related Topic Charging Checking the remaining battery charge Resetting the headset Initializing the headset to restore factory settings 5 030 79...

Page 101: ... beyond this range Reset the headset Initialize the headset and pair the headset and the device again When charging with a USB AC adaptor Make sure that the USB AC adaptor is firmly connected to the AC outlet When using a commercially available USB AC adaptor use one capable of supplying an output current of 0 5 A 500 mA or more If the indicator orange on the charging case flashes while charging b...

Page 102: ...orter Depending on the settings of various functions and the conditions of use the speed of the battery consumption may vary between the left and right units but this is not a malfunction When you have finished using the headset be sure to set the headset in the charging case When the headset is left removed the headset will not turn off until 15 minutes have passed after disconnecting the Bluetoo...

Page 103: ... of the battery consumption may vary between the left and right units As a result the charging time of the batteries may differ between the left and right units but this is not a malfunction It is recommended to charge in a place with an ambient temperature between 15 C and 35 C 59 F 95 F Efficient charging may not be possible beyond this range When using a commercially available USB AC adaptor us...

Page 104: ... to a computer If you are connecting a computer to the headset make sure the audio output setting of the computer is set for a Bluetooth device When there is no sound on only one side Depending on the smartphone app or computer application which requires HFP Hands free Profile HSP Headset Profile you may hear a voice from only one unit Related Topic Using only one unit of the headset How to make a...

Page 105: ...conduits sound output tubes air holes and microphone hole of the headset are not completely watertight If any water droplets are left in the sound conduits air holes or microphone hole the sound level becomes low temporarily but this is not a malfunction See When you have finished using the headset and dry the headset before use Set the headset into the charging case You may be able to resolve som...

Page 106: ... the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection If the headset connects to the previously connected Bluetooth device the headset may only establish the HFP HSP Bluetooth connection when it is turned on Use the connected device to connect via an A2DP Bluetooth connection When listening to music from a computer on the headset the sound quality may be poor e g ...

Page 107: ... as the antenna of the headset to improve the Bluetooth communications When there is an obstacle such as metal or a wall between the headset and the Bluetooth device In places with wireless LAN where a microwave oven is used electromagnetic waves are generated etc Where there are other wireless communication audio devices or other people nearby such as in train station premises or on a crowded tra...

Page 108: ...eedback may be heard temporarily This is not a malfunction See When you have finished using the headset and dry the headset before use If you cover the microphones of the left or right unit of the headset or if you grasp the headset unit in your hand a beeping sound feedback may be heard This is not a malfunction If any of this is the case remove your hands etc from the left and right microphones ...

Page 109: ...pairing the headset you may be unable to pair the device if it retains pairing information for the headset iPhone or other device In this case delete the pairing information for the headset from the device and pair them again Restart the connected device such as a smartphone or a computer you use and pair the headset and the device again Set the headset into the charging case You may be able to re...

Page 110: ...p mode If the device is in sleep mode cancel the sleep mode Check if the Bluetooth connection has been terminated If terminated make the Bluetooth connection again If the pairing information for the headset has been deleted on the Bluetooth device pair the headset with the device again Set the headset into the charging case You may be able to resolve some issues by setting the headset into the cha...

Page 111: ...o the charging case You may be able to resolve some issues by setting the headset into the charging case Reset the headset Initialize the headset and pair the headset and the device again Related Topic Resetting the headset Initializing the headset to restore factory settings 5 030 793 11 1 Copyright 2021 Sony Corporation 111 ...

Page 112: ...more snugly in your ears When changing the earbud tips try the earbud tip sizes in order from the larger ones to the smaller ones The size of the left and right earbud tips may be different Check if the headset is properly worn on your ears Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible Set the headset into the charging case Then take out the h...

Page 113: ...adset WF C500 Earbud tips are damaged or lost To change the earbud tips with new ones purchase the EP EX11 series sold separately 5 030 793 11 1 Copyright 2021 Sony Corporation May not be supported in some countries or regions 113 ...

Page 114: ...order from the larger ones to the smaller ones The size of the left and right earbud tips may be different Check if the headset is properly worn on your ears If you wear the headset for a long time your ears may start hurting Use the headset while taking breaks periodically Related Topic Replacing the earbud tips Wearing the headset 5 030 793 11 1 Copyright 2021 Sony Corporation 114 ...

Page 115: ... about 20 seconds In about 15 seconds after you start pressing the button the indicator orange on the left unit flashes slowly for about 5 seconds Keep pressing and holding the button 1 Check that the indicator turns off and then release your finger The left unit of the headset will be reset and restarted Check that the indicator blue on the left unit of the headset flashes twice 2 Press and hold ...

Page 116: ...ov0029 h_zz Related Topic Initializing the headset to restore factory settings 5 030 793 11 1 Copyright 2021 Sony Corporation In about 15 seconds after you start pressing the button the indicator orange on the right unit flashes slowly for about 5 seconds Keep pressing and holding the button Check that the indicator turns off and then release your finger The right unit of the headset will be reset...

Page 117: ...out 15 seconds The indicators blue on the headset repeatedly flash twice in a row and then the indicators orange start flashing 1 Release your fingers within 5 seconds after the indicators start flashing The indicators orange on the headset light up 2 Press and hold the buttons on both the left and right units of the headset within 10 seconds after the indicators on the headset light up After a fe...

Page 118: ...ual video Watch the video to find out how to initialize https rd1 sony net help mdr mov0030 h_zz Note When the initialization is finished the headset turns off If you have updated the software after purchasing the headset the software is retained updated even if you initialize the headset When you initialize the headset to restore to the factory settings after you change the language of the voice ...

Page 119: ... be different depending on the conditions of use Charging temperature 5 C to 35 C 41 F to 95 F Mass Approx 5 4 g 2 0 2 oz 2 Headset Approx 35 g 1 24 oz Charging case Communication specification Communication system Bluetooth Specification version 5 0 Output Bluetooth Specification Power Class 1 Maximum communication range Line of sight approx 10 m 30 ft 1 Frequency band 2 4 GHz band 2 4000 GHz 2 4...

Page 120: ...SE iPhone 6s Plus iPhone 6s iPhone 6 Plus iPhone 6 iPhone 5s iPod touch 7th generation iPod touch 6th generation As of July 2021 5 030 793 11 1 Copyright 2021 Sony Corporation The actual range will vary depending on factors such as obstacles between devices magnetic fields around a microwave oven static electricity reception sensitivity antenna s performance operating system software application e...

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