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Troubleshooting
NWZ-B142/B143/B142F/B143F.GB. 4-145-616-11(1)
Operation
Symptom
Cause/Remedy
There is no sound.
The volume level is set to zero.
Turn the volume up (
The headphone jack is not connected properly.
Connect the headphone jack properly (
The headphone plug is dirty.
Clean the headphone plug with a soft dry cloth.
No audio files are stored in the built-in flash memory.
If “NO DATA” appears, transfer music from the computer.
Songs cannot be played.
The battery power is consumed.
Charge the battery fully (
If the player does not react, even after charging the battery,
press the RESET button to reset the player (
File content, such as a subscription, etc., is beyond the
expiration/playback time restriction.
A file that is beyond its expiration/playback time restriction
cannot be played. Update the file using your software.
Noise is generated.
A device emitting radio signals, such as a mobile phone is
being used near the player.
When using such devices as mobile phones, keep them away
from the player.
Music data is damaged.
Delete the data then transfer again. When transferring data,
close any other applications to avoid file damage.
The headphone plug is dirty.
Clean the headphone plug with a soft dry cloth.
Buttons do not work.
The HOLD switch is set to the direction of the arrow (
).
Slide the HOLD switch to the opposite direction of the
arrow (
The player contains moisture condensation.
Wait a few hours to let the player dry.
The remaining battery power is low or insufficient.
Charge the battery power by connecting to the computer
If the player does not react, even after charging the battery,
press the RESET button to reset the player (
Playback does not stop.
With the player, there is no difference between stopping and
pausing. When you press the
button,
appears and
playback pauses/stops.
It takes time to start up the
player.
It may take time to start up the player if many files or folders
are stored on the player, or if audio data transferred to the
player has a lot of ID3 tag information. Wait until the start-up
animation appears.
Continued
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