16
Troubleshooting
If you experience any of the following difficulties while using Network Walkman, use this
troubleshooting guide to help you remedy the problem. Should any problem persist, consult your
nearest Sony dealer. For trouble concerning operations while connecting with your computer,
please refer to the supplied software‘s online help “Troubleshooting” contents, too.
To reset the player
If Network Walkman does not operate normally or if there is no
sound, even after checking the troubleshooting guide below, press
the RESET button on Network Walkman with a thin object and
hold it there for more than one second.
Tip
The music data will be maintained after you press the RESET button.
What happened ?
On operation of the player
Symptom
There is no sound.
The controls on the player do not
work.
The volume does not increase.
Sound is distorted.
There is no sound from the right
channel of the headphones.
Playback has stopped suddenly.
The selected music data cannot
be played back.
Noise appears during playback.
Cause/Remedy
c
Adjust the volume (page 10).
c
Connect the headphones/earphones securely to the
headphones jack.
c
Clean the headphones/earphones plug with a dry cloth.
c
If the player is connected to the computer, disconnect it or
remove the player from the USB cradle.
c
Make sure that the Hold function is deactivated (page 13).
c
Condensation may have developed inside the player. Allow it
to sit for about 2 or 3 hours.
c
Charge the battery (page 7).
c
If "00" is shown on the display, check out the music data from
the computer.
c
Cancel the AVLS function (page 12).
c
Cancel the HOLD function (page 13).
c
Record with a higher bps value.
c
Switch off the MEGA BASS function (page 12).
c
Make sure that the headphones plug is connected securely.
c
The battery is exhausted. You need to charge it (page 7).
c
The time-limit of the song may be expired. Some music data
distributed via the Internet (EMD service) have playback time
restriction (page 9). When you playback a song with the
playback time restriction, the timeout icon goes on. If you try
to playback a song whose playback period is already expired,
the timeout icon flashes and playback of the next song begins.
c
Noise may be mixed into the music data depending on the
computer condition. Using OpenMG Jukebox, check the
playback sound on the computer.
RESET
button
