Sony VSP-BZ10 Operating Instructions Manual Download Page 33

Page: 33 / 39

Troubleshooting

103209

Display
control

A communication timeout
occurred during input
selection on the display.

Make sure the display is
properly connected.
Make sure the display type
settings are correct.

103210

An error occurred on the
display during volume
adjustment on the display.

103211

A communication timeout
occurred during volume
adjustment on the display.

103212

An error occurred on the
display while muting the
volume on the display.

103213

A communication timeout
occurred while muting the
volume on the display.

103214

An error occurred on the
display while determining
the power status of the
display.

103215

A communication timeout
occurred while determining
the power status of the
display.

103216

An error occurred on the
display while determining
the input status of the
display.

103217

A communication timeout
occurred while determining
the input status of the
display.

103218

An error occurred on the
display while determining
the volume status of the
display.

103219

A communication timeout
occurred while determining
the volume status of the
display.

103220

An error occurred on the
display while determining
the muting status of the
display.

Error code When it

occurs

What it means

How to deal with it

Summary of Contents for VSP-BZ10

Page 1: ...4 277 823 11 1 2011 Sony Corporation Digital Signage Player Operating Instructions Before operating the unit please read this manual thoroughly and retain it for future reference VSP BZ10 ...

Page 2: ...ase or built in cabinet IMPORTANT The nameplate is located on the bottom For the customers in the U S A This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate...

Page 3: ... EN55103 2 Electromagnetic Susceptibility Immunity This product is intended for use in the following Electromagnetic Environments E1 residential E2 commercial and light industrial E3 urban outdoors E4 controlled EMC environment ex TV studio The manufacturer of this product is Sony Corporation 1 7 1 Konan Minato ku Tokyo Japan The Authorized Representative for EMC and product safety is Sony Deutsch...

Page 4: ...yer Simply insert an SDHC Memory Card into the player to playout the content This manual Playing Content Copying Content To control the playout of content on an SDHC Memory Card from a computer see Using the Signage Web Manager To quickly get started with digital signage ...

Page 5: ...the VSP BZ10 11 Automatically Obtaining the IP Addresses 12 Using the Signage Web Manager 13 Configuring Content Playout Settings 13 Configuring Status Display Control and Setup for the Display and Player 18 Returning to Default Settings 21 Other Information 22 Compatible Media and File Formats 22 List of Compatible Playout Formats 22 List of Media Directories 23 Configuring the Content Server 24 ...

Page 6: ...the USB flash drive When you remove or insert an SDHC Memory Card make sure that the power cord is disconnected To ensure security on the network setting a user name and password is recommended For information on how to make these settings see Setup screen in the Using the Signage Web Manager section Operations that can be performed via a browser are functions of Signage Web Manager The current da...

Page 7: ... panel display For information on connecting the player refer to the Installation Manual supplied with the player For information on supported media SDHC Memory Cards and USB flash drives refer to the supplied Media List document or the Media List file Media_List pdf on the CD ROM Software Manuals for Digital Signage Player ...

Page 8: ...ator is lit green d ACCESS indicator This indicator lights green when the USB flash drive is being accessed e USB port When sending data from a USB flash drive using the Signage Player Management Software insert the USB flash drive here f SDHC Memory Card slot Accepts SDHC Memory Cards Before inserting an SDHC Memory Card make sure to see Precautions on page 6 This is referred to as the memory car...

Page 9: ...n RS 232C cable d LAN 10 100 network connector 10BASE T 100BASE TX Connects the player to a network via a 10BASE T 100BASE TX LAN cable For safety do not connect the connector for peripheral device wiring that might have excessive voltage to this port Follow the instructions for this port e AV OUT connector Connects to a display via an HDMI cable f RGB OUT analog connector Connects to a display vi...

Page 10: ...files Before inserting and removing SDHC Memory Cards be sure to read the Precautions section Copying Content The VSP BZ10 uses an SDHC Memory Card as the recording media for playout content Content can be copied from a computer onto an SDHC Memory Card To save content stored on a computer to the SDHC Memory Card used with the player we recommend creating folders and saving content on the SDHC Mem...

Page 11: ...ddress 1 The IP address assigned in this procedure is used for calling the Signage Web Manager from a computer on the network 1 Connect the player and computer to a network 2 Connect the power cord and wait for about three minutes Depending on the network environment you may have to wait longer than three minutes 3 Start the browser of the computer 4 Enter xxx xxx xxx xxx IP Address 1 Controller i...

Page 12: ...een lets you set up the Network Password For details see Setup screen in the Using the Signage Web Manager section 6 Click the Network button 7 Under Internet Protocol TCP IP click Obtain IP addresses automatically DHCP 8 Click the Apply button Depending on your router the IP address may not be obtained correctly In this case the Auto IP Address is set in IP Address 1 An Auto IP Address is an IP a...

Page 13: ... Address 1 Controller into the address field and press the Enter key on the keyboard 3 Click the function tab at the top of the screen and select the desired screen Do not access the Signage Web Manager identical IP Address 1 from multiple computers Player screen This screen lets you make settings for content playout POWER POWER Switches the Player on or off Refresh Updates the screen with the lat...

Page 14: ...nt specified in Play file folder name Auto Start This setting specifies whether content playout should start automatically when you connect the power cord In combination with the ON timer of the display this also allows automatic playout at a scheduled time To enable the function select this check box Content files stored on an SDHC Memory Card inserted in the memory card slot on the player will p...

Page 15: ...le can be no larger than 2 GB in size If a folder that consists of 33 levels of subfolders or more is specified download is disabled Address Enter the address of the Web HTTP server Be sure to include http at the beginning of the Web HTTP server address Example http 192 168 0 11 Port Enter the port number of the Web HTTP server User When accessing the Web HTTP server enter the user name required f...

Page 16: ... to an SDHC Memory Card inserted in the player You can select the day of the week the time and the interval for downloads Content playout will be stopped during scheduled downloads Check to clear the local folder before download When you select this check box all files in the folder on the SDHC Memory Card specified in Download To SD Memory Card are deleted before downloading starts from the Web H...

Page 17: ...xy server if necessary Connect Click this button to communicate with the proxy server A dialog box appears while connecting which allows you to check the connection status Player Access This is intended for use by service representatives NTP Server Lets you set an NTP server for the player to access Be sure to restart the player after changing these settings Address Enter the NTP server address as...

Page 18: ...for Digital Signage Player Timer Timer Lets you make settings for the timer function Click the Apply button when done Before setting the Timer function make sure to configure the time setting on the Setup screen Setup screen The Setup screen appears This screen lets you set up the Network Password The factory default settings are as follows Name root Password bz10ad After you have made any changes...

Page 19: ...date and time Power Turn on with Display If the display has a power control function this links the power of the display with that of the player Power on Playout When you connect the power cord the player will automatically start up and be ready to play without you having to press the 1 button Network Internet Protocol TCP IP Select Specify IP addresses to enter each value in the IP address numeri...

Page 20: ...tting a unique user name and password Mail Report When the Email Address field is set and the check boxes that follow are selected a status report is sent by email status notification whenever an error or other such event occurs Address Enter the target e mail address here Up to four addresses can be specified for simultaneous sending of an error report Mail Account Mail Address Enter the allocate...

Page 21: ...report is sent at the timing set in Day of week Time and Interval Click the View button to review a sample of the status report to be emailed for the display Status Report Player A player status report is sent at the timing set in Day of week Time and Interval Click the View button to review a sample of the status report to be emailed for the player All Set this to send the information of all item...

Page 22: ...4 format supports the following x Profile levels BP L3 MP L4 HP L4 x Audio AAC 2 The MPEG2 TS format supports the following x Profile levels MP HL x Audio MPEG1 Audio Layer2 MP2 3 The MPEG2 PS format supports the following x Profile levels MP ML x Audio MPEG1 Audio Layer2 MP2 There may be restrictions to some compatible playout formats For details refer to the specifications found on the CD ROM So...

Page 23: ...C Memory Card The actual drive name will differ according to your computing environment USB flash drive directories SDHC Memory Card directories This indicates files folders added by the user Files and folders shown are for illustration only Actual files and folders will vary according to the user environment List of Media Directories Note E CONTENT content1 mpg content2 jpg User Defined Folder3 F...

Page 24: ...ncy directory listings Include conf extra httpd autoindex conf r After change Fancy directory listings Include conf extra httpd autoindex conf conf extra httpd autoindex conf Before change IndexOptions Controls the appearance of server generated directory listings IndexOptions FancyIndexing HTMLTable VersionSort r After change IndexOptions Controls the appearance of server generated directory list...

Page 25: ...nage Web Manager IP Address 2 TCP 80 http Signage Web Manager Service TCP UDP Port number Access source SMTP sending mail TCP Arbitrary 25 default IP Address 1 IP Address 2 POP3 POP TCP 110 IP Address 1 IP Address 2 domain DNS UDP 53 IP Address 1 IP Address 2 ntp NTP Server TCP 123 IP Address 2 http Content Server TCP Arbitrary 4980 default IP Address 2 http Proxy Server TCP Arbitrary IP Address 2...

Page 26: ...pplied CD ROM Software Manuals for Digital Signage Player This product uses the BSD license software lighttpd For license information refer to the Others License BSD_License folder on the supplied CD ROM Software Manuals for Digital Signage Player This product uses the NTP license software ntpd For license information refer to the Others License ntpd_License folder on the supplied CD ROM Software ...

Page 27: ...and MPEG 4 AAC decoding functions and MPEG Video and MPEG Audio encoding functions For license information on these functions refer to the Others License MPEG_License folder on the supplied CD ROM Software Manuals for Digital Signage Player This product uses the IPA Font license font For license information refer to the Others License Font_License folder on the supplied CD ROM Software Manuals for...

Page 28: ...01 The storage capacity on the SDHC Memory Card is insufficient Check the remaining storage capacity of the SDHC Memory Card Delete any unnecessary files or folders on the SDHC Memory Card 100202 Content cannot be played due to a failure to secure memory Write down the error code and contact your local Sony representative 100203 No files exist in the specified local playout folder Make sure there ...

Page 29: ... playout file specified with Signage Web Manager does not exist on the SDHC Memory Card Make sure the file exists in the specified folder Make sure the specified file name is correct 100212 The local playout audio folder specified with Signage Web Manager does not exist on the SDHC Memory Card Check the folders on the SDHC Memory Card 100213 A file that cannot be played has been specified Check th...

Page 30: ...e network environment 101204 User authentication for the specified content server failed Check the user name and password 101205 The file specified as the download target does not exist Make sure the specified file is located on the server 101206 The folder specified as the download target does not exist Make sure the specified folder is located on the server 101207 The file could not be downloade...

Page 31: ...Upload failed due to insufficient storage capacity on the SDHC Memory Card Check the remaining storage capacity of the SDHC Memory Card Delete any unnecessary files or folders on the SDHC Memory Card 102202 Upload failed due to a failure to secure memory Write down the error code and contact your local Sony representative 102203 Failed to connect to the specified content server Check the network e...

Page 32: ...led due to insufficient storage capacity on the SDHC Memory Card Check the remaining storage capacity of the SDHC Memory Card Delete any unnecessary files or folders on the SDHC Memory Card 103202 Display control failed due to a failure to secure memory Write down the error code and contact your local Sony representative 103203 An error occurred on the display during display detection Make sure th...

Page 33: ... on the display 103214 An error occurred on the display while determining the power status of the display 103215 A communication timeout occurred while determining the power status of the display 103216 An error occurred on the display while determining the input status of the display 103217 A communication timeout occurred while determining the input status of the display 103218 An error occurred...

Page 34: ... folder on the content server Make sure the specified file folder is located on the server 104205 The target folder for download does not exist on the content server Make sure the specified folder is located on the server 104206 A checksum error occurred with the downloaded file Check the file 104207 Cannot access the NTP server Check the network environment Make sure the registered NTP server add...

Page 35: ...emory Card 105202 The file folder specified for copying renaming does not exist Make sure the specified file folder is located on the SDHC Memory Card USB flash drive 105203 An error occurred with the SDHC Memory Card while copying Check the network environment Check the file Write down the error code and contact your local Sony representative 105204 The file folder you attempted to create rename ...

Page 36: ...ed and processing cannot continue Write down the error code and contact your local Sony representative 106001 Failed to save settings Click the Apply button to try saving again If the same error continues to occur write down the error code and contact your local Sony representative 106002 Failed to save settings 106003 Failed to read settings 106004 Failed to read settings 106005 Failed to open th...

Page 37: ...04 The clock setting specified on a player operating with USB flash drives cannot be applied Write down the error code and contact your local Sony representative 107205 The clock setting could not be applied to the hardware clock Click the Apply button to try saving again If the same error continues to occur write down the error code and contact your local Sony representative Error code When it oc...

Page 38: ...Startup Guide Media List Cable tie holder Vertical stand CD ROM Software Manuals for Digital Signage Player AC adapter Recommended power cord For USA and CANADA only Part No 1 757 562 1X For Europe only Part No 1 575 131 8X For Oceania only Part No 1 555 074 5X Design and specifications are subject to change without notice Notes Always make a test recording and verify that it was recorded successf...

Page 39: ...Sony Corporation ...

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