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Sony VGN-TX850P, User Manual

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Sony VGN-TX850P User Manual Download Page 146

146

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Troubleshooting

Troubleshooting

This section describes how to solve common problems you might encounter when using your computer. Many problems have 
simple solutions. Try these suggestions before visiting the Sony online support Web site at 

http://esupport.sony.com/EN/VAIO/

 

for customers in USA, at 

http://www.sony.ca/support

 for customers in Canada, or at 

http://esupport.sony.com/ES/

 for 

customers in Latin American countries or areas.

❑

Computer 

(page 148)

❑

System Security 

(page 155)

❑

Battery 

(page 157)

❑

Internet 

(page 159)

❑

Networking 

(page 161)

❑

Bluetooth Technology 

(page 164)

❑

CDs and DVDs 

(page 168)

❑

Display 

(page 173)

❑

Printing 

(page 175)

❑

Microphone 

(page 176)

❑

Mouse 

(page 177)

❑

Speakers 

(page 178)

❑

Touch Pad 

(page 179)

❑

Keyboard 

(page 180)

❑

Floppy Disks 

(page 181)

❑

PC Cards 

(page 182)

Summary of Contents for VGN-TX850P

Page 1: ...N User Guide Personal Computer V G N T X 8 0 0 S e r i e s ...

Page 2: ...urce 20 Using the Battery Pack 21 Shutting Down Your Computer Safely 25 Using Your VAIO Computer 26 Using the Keyboard 27 Using the Touch Pad 29 Using Special function Buttons 30 Using the Optical Disc Drive 32 Using PC Cards 42 Using the Memory Stick Media 45 Using Other Memory Cards 49 Using the Internet 51 Using Wireless LAN WLAN 52 Using the Bluetooth Functionality 61 ...

Page 3: ...ce 79 Connecting a Printer 82 Connecting an i LINK Device 83 Connecting to a Network LAN 85 Customizing Your VAIO Computer 86 Setting the Password 87 Using Fingerprint Authentication 96 Using Trusted Platform Module TPM 113 Setting Up Your Computer with VAIO Central 118 Using the Power Saving Modes 119 Managing Power with VAIO Power Management 124 Changing the Performance Setting 127 Protecting th...

Page 4: ...andling Discs 142 On Using the Battery Pack 143 On Using Headphones 144 On Handling Memory Stick Media 144 On Handling the Hard Disk 145 Troubleshooting 146 Computer 148 System Security 155 Battery 157 Internet 159 Networking 161 Bluetooth Technology 164 CDs and DVDs 168 Display 173 Printing 175 Microphone 176 Mouse 177 Speakers 178 Touch Pad 179 ...

Page 5: ...5 n N Keyboard 180 Floppy Disks 181 PC Cards 182 Audio Video 183 Memory Stick Media 184 Peripherals 185 Support Options 186 Sony Support Information 186 Program Support Information 189 ...

Page 6: ...ing and communications to provide state of the art personal computing Documentation Your documentation includes printed information and user guides to read on your VAIO computer Printed Documentation Welcome mat Contains an overview of connections setting up information etc Safety Information Contains safety guidelines and owner information Instant Mode Provides a guide to use Instant Mode ...

Page 7: ... the Internet 2 Go to the Sony online support Web site at http esupport sony com EN VAIO for customers in USA at http www sony ca support for customers in Canada or at http esupport sony com ES for customers in Latin American countries or areas VAIO Recovery Guide Provides information about restoring individual software programs software drivers and drive partition s or your entire hard disk drive...

Page 8: ... your forearms horizontal 2 with your wrists in a neutral comfortable position 3 while using the keyboard touch pad or external mouse Let your upper arms hang naturally at your sides Have breaks during sessions with your computer Excessive use of the computer may strain muscles or tendons Furniture and posture Sit in a chair with good back support Adjust the level of the chair so your feet are fla...

Page 9: ...ocation where windows and lights do not create glare and reflection on the display Use indirect lighting to avoid bright spots on the display You can also purchase accessories for your display that help reduce glare Proper lighting adds to your comfort and work effectiveness Positioning an external display When using an external display set the display at a comfortable viewing distance Make sure t...

Page 10: ...ter Make sure to start up your computer with only the supplied accessories connected and set up your system Upon completion connect one device for example a printer external hard disk drive scanner and so on at a time following the manufacturer s instructions Locating Controls and Ports page 11 About the Indicator Lights page 18 Connecting a Power Source page 20 Using the Battery Pack page 21 Shut...

Page 11: ...11 n N Getting Started Locating Controls and Ports Take a moment to identify the controls and ports shown on the following pages ...

Page 12: ...D LCD screen page 137 E Keyboard page 27 F Touch pad page 29 G Fingerprint sensor page 96 H WIRELESS switch page 52 I Muting button page 30 J Volume buttons page 30 K Headphones jack page 71 L Microphone jack page 78 Your computer supports Memory Stick PRO media and Memory Stick Duo media with high speed and high capacity capabilities ...

Page 13: ...t track button page 30 F Disc drive eject button page 30 G Battery indicator page 18 H Hard disk drive indicator page 18 I Num lock indicator page 18 J Caps lock indicator page 18 K Scroll lock indicator page 18 L Power button M Built in speakers N Bluetooth indicator page 18 O WIRELESS LAN indicator page 18 P Muting indicator page 18 ...

Page 14: ...14 n N Getting Started Back A Network Ethernet port page 85 B Battery connector page 21 C DC IN port page 20 D i LINK IEEE 1394 S400 port page 83 ...

Page 15: ...15 n N Getting Started Right A Optical disc drive page 32 B Optical disc drive indicator page 18 C Manual eject hole page 168 D Substitute drive eject button page 32 E Monitor VGA port page 72 ...

Page 16: ...16 n N Getting Started Left A Hi Speed USB USB 2 0 ports page 79 B PC Card slot page 42 C PC Card release button page 44 D Air vent E Modem port page 51 Supports high full low speeds ...

Page 17: ...17 n N Getting Started Bottom A Air vents B Port replicator connector page 68 C Battery release latch page 24 ...

Page 18: ... Muting Illuminates when the volume is turned off Hard disk drive Illuminates when data is read from or written to the hard disk Do not enter Standby mode or turn off the computer when this indicator is on Num lock Press the Num Lk key to activate the numeric keypad Press it a second time to deactivate the numeric keypad The numeric keypad is not active when the indicator is off Caps lock Press th...

Page 19: ...19 n N Getting Started WIRELESS LAN Illuminates when the wireless LAN function is running Indicator Functions ...

Page 20: ...wer cord into an AC outlet 2 3 Plug the cable attached to the AC adapter 3 into the DC IN port 4 on the computer or on the optional port replicator The shape of the DC In plug varies depending on the AC adapter To disconnect your computer completely from AC power unplug the AC adapter Make sure that the AC outlet is easily accessible If you do not use your computer for a long period of time place ...

Page 21: ...tery Pack To install the battery pack 1 Turn off the computer and close the LCD screen lid 2 Slide the battery into the battery compartment until it clicks into place When your computer is directly connected to AC power and has a battery pack installed it uses power from the AC outlet This computer is designed to operate only with genuine Sony batteries ...

Page 22: ...pter to the computer The computer automatically charges the battery the battery indicator light flashes in a double blink pattern as the battery charges When the battery is about 85 charged the battery indicator turns off Battery indicator light status Meaning On The computer is using battery power Blinks The battery is running out of power Double blinks The battery is charging Off The computer is...

Page 23: ... The battery indicator light is on while you use the battery pack as a power source When the battery life is nearly depleted both the battery and power indicator lights start flashing For some software applications and some peripheral devices your computer may not enter Hibernate mode even when battery life is low To avoid loss of data when using battery power you should save your data frequently ...

Page 24: ... adapter or if you remove the battery while the computer is in Standby mode To remove the battery pack 1 Turn off the computer and close the LCD screen lid 2 Slide and hold the battery release latch 1 and slide the battery away from the computer If the battery is stuck by the side spring locks release one lock and then the other to remove the battery ...

Page 25: ...low To shut down your computer 1 Turn off any peripherals connected to the computer 2 Click Start and then Turn Off Computer The Turn off computer window appears 3 Click Turn Off 4 Respond to any prompts warning you to save documents or to consider other users and wait for the computer to turn off automatically The power indicator light turns off ...

Page 26: ...r Using the Keyboard page 27 Using the Touch Pad page 29 Using Special function Buttons page 30 Using the Optical Disc Drive page 32 Using PC Cards page 42 Using the Memory Stick Media page 45 Using Other Memory Cards page 49 Using the Internet page 51 Using Wireless LAN WLAN page 52 Using the Bluetooth Functionality page 61 ...

Page 27: ...simultaneous output to both Fn F10 zoom Changes the screen resolution to magnify restore your computer s screen view The magnified view is not as clear as the standard view as it is implemented by applying a lower resolution to the computer screen with a higher resolution This key combination is disabled during video playback Make sure to quit such software before pressing the key combination This...

Page 28: ...this command the states of the system and the peripheral devices are written to the hard disk and the system power is turned off To return the system to its original state use the power button to turn on the power For details on power management see Using the Power Saving Modes page 119 Combinations Feature Functions ...

Page 29: ...or object Click Press the left button 3 once Double click Press the left button twice Right click Press the right button 4 once In many applications this action displays a shortcut menu Drag Slide one finger on the touch pad while pressing the left button Scroll Move your finger along the right edge of the touch pad to scroll vertically Move your finger along the bottom to scroll horizontally the ...

Page 30: ...ettings utility for more information You need administrator rights on the computer to change the AV MODE button assignment Play Pause button This button is enabled in Instant Mode as well as when Windows is launched and running Starts or pauses DVD playback with the WinDVD or VAIO Zone software or CD playback with the SonicStage software Stop button This button is enabled in Instant Mode as well a...

Page 31: ...k try the substitute drive eject button on the optical disc drive Muting button Turns the speaker and microphone volume on and off Volume buttons Volume up and Volume down Increase and decrease the volume Launches the VAIO Zone software if the software is preinstalled on your computer Special function button Functions ...

Page 32: ...n the optical disc drive If power supply to the optical disc drive is disabled by VAIO Power Management it will take a while to eject the drive tray Note that the substitute drive eject button is disabled when the optical disc drive is not powered When recovering your system turn on your computer and press the substitute drive eject button on the optical disc drive Insert your Recovery Disc into t...

Page 33: ...l the disc clicks into place 4 Close the tray by pushing it in gently Do not remove the optical disc when your computer is in a power saving mode Standby or Hibernate Doing so may cause the computer to malfunction If you plan to use an external optical disc drive connect the drive before you launch any preinstalled CD DVD program ...

Page 34: ... Supporting DVD R DL CD CD R CD RW DVD most DVD R DVD RW DVD R DVD R DL Double Layer DVD R DL Dual Layer and DVD RW CD R CD RW DVD R DVD RW DVD R DVD R DL Double Layer and DVD RW DVD RW R DL RAM CD CD R CD RW DVD most DVD R DVD RW DVD R DVD R DL Double Layer DVD R DL Dual Layer DVD RW and DVD RAM CD R CD RW DVD R DVD RW DVD R DVD R DL Double Layer DVD RW and DVD RAM DVD RW Supporting DVD R DL CD C...

Page 35: ...ial CD format standard or DVD standard in relation to DVD drives USING NON COMPLIANT DISCS CAN CAUSE FATAL DAMAGE TO YOUR VAIO PC OR CREATE SOFTWARE CONFLICTS AND CAUSE SYSTEM HANGING For inquiries about disc formats contact the individual publisher of the pre recorded disc or the manufacturer of the recordable disc Supports writing data to DVD RW discs compliant with DVD RW version 1 1 1 2 Suppor...

Page 36: ...i virus software before writing data to a disc Do not use memory resident utility software while writing data to a disc This may cause your computer to malfunction When using your software application to burn discs make sure you exit and close all other applications Never touch the surface of the disc Fingerprints and dust on the surface of a disc may cause writing errors Do not switch power modes...

Page 37: ...he speakers Reduce the volume before playing a DVD Do not switch to power saving modes while your computer is playing a DVD Region code indicators are labeled on the DVDs to indicate in which region and on what type of player you can play the disc If the DVD is labeled all this means that you can play this DVD in most regions of the world If the region code of your residence area is different from...

Page 38: ...activated playing DVDs may cause some interruptions in audio and video When you are playing a DVD video or audio and you want to remove a USB device such as USB compatible speakers make sure you stop the DVD first Removing a USB compatible device during DVD video or audio playback may cause a malfunction ...

Page 39: ...udio CD 1 Insert a disc into the optical disc drive 2 If nothing appears on the desktop then click Start point to All Programs and click to start the desired CD software such as the SonicStage software If the Audio CD window appears click to select an option ...

Page 40: ...d then click Explore 3 In the Folders panel on the left locate the file s or folder s you want to copy right click the file s or folder s point to Send To and then click the optical disc drive name 4 Close the window 5 Click Start and then My Computer 6 Click the optical disc drive icon under Devices with Removable Storage A new window appears with the file s or folder s you want to copy listed un...

Page 41: ...opying Files to DVDs The DVD writing function is available on selected models only See the online Specifications to find the type of your optical disc drive and then Reading and Writing CDs and DVDs page 34 to find about the supported disc media To copy files to a disc 1 Connect the AC adapter to the computer 2 Insert a disc into the optical disc drive 3 If nothing appears on the desktop then clic...

Page 42: ...ng a PC Card To insert a PC Card 1 Push the PC Card release button so that the release button pops out 2 Push the PC Card release button a second time so that the PC Card slot protector pops out 3 Gently take hold of the protector and pull it out of the slot 4 Insert the PC Card into the PC Card slot with the front label facing upward 5 Gently push the PC Card into the slot The PC Card is automati...

Page 43: ...ystem to correct the problem Restarting will restore the original state of your computer While the card is inserted your computer may not enter Hibernate power management mode It may enter Standby mode We recommend that you remove the card before the computer enters Hibernate mode Make sure you use the most recent software driver provided by the PC Card manufacturer If an mark appears on the Devic...

Page 44: ...move Hardware window appears 2 Select the hardware you want to unplug 3 Click Stop The Stop a Hardware Device window appears 4 Confirm that the device can be safely removed from the system 5 Click OK A window appears explaining that it is safe to remove the device 6 Click Close 7 Push the PC Card release button so that the release button pops out 8 Push the PC Card release button a second time so ...

Page 45: ...rican countries or areas Your computer has been tested and found compatible with the Sony branded Memory Stick media with capacity of up to 4 GB that are available as of January 2006 However not all Memory Stick media that meet the same conditions as the compatible media are guaranteed of compatibility Write protecting a Memory Stick Media Some versions of Memory Stick media are designed with an e...

Page 46: ...guration of the computer Be sure to hold the Memory Stick media with the arrow pointing in the correct direction as you insert it into the slot To avoid damaging your computer or the Memory Stick media do not force the Memory Stick media into the slot if you cannot insert it smoothly Do not insert more than one Memory Stick media into the slot Inserting the media improperly may damage your compute...

Page 47: ...nd then My Computer to open the My Computer window 2 Double click the Memory Stick media icon to view the list of data files saved in the Memory Stick media To format a Memory Stick media Use the Memory Stick Formatter software See the help file on the Memory Stick Formatter software for details ...

Page 48: ...computer The Memory Stick media ejects 3 Pull the Memory Stick media out of the slot Always remove the Memory Stick media gently or it may pop out unexpectedly Do not remove the Memory Stick media while the Media Access indicator is turned on If you do you may lose data Large volumes of data may take time to load so be sure the indicator is off before removing the Memory Stick media ...

Page 49: ...Always insert the correct memory card into the SD memory card slot Do not attempt to insert a memory card or memory card adapter of a different type into the slot An incompatible memory card or memory card adapter may be difficult to remove from the slot and can cause damage to your computer Use care when inserting or removing a memory card from the slot Do not force the memory card in or out of t...

Page 50: ... Do not force the card into the slot If the memory card does not go into the slot easily remove it gently and verify you are inserting it in the proper direction Removing a Memory Card Do not remove a memory card while the Media Access indicator light is on The card or its data may become damaged To remove a memory card 1 Check that the Media Access indicator is off 2 Press the extended part of th...

Page 51: ... to a coin operated telephone and may not work with multiple telephone lines or a private branch exchange PBX Some of these connections may result in excess electrical current and could cause a malfunction in the internal modem If you connect a telephone cable coming through a splitter the modem or connected device may not work properly To set up a dial up connection to the Internet 1 Click Start ...

Page 52: ...lations e g limited number of channels Therefore before activating the WLAN functionality read the Safety Information carefully WLAN uses the IEEE 802 11a b g standard which specifies the used technology The standard includes the encryption method Wired Equivalent Privacy WEP which is a security protocol and WiFi Protected Access WPA Proposed jointly by the IEEE and Wi Fi Alliance WiFi Protected A...

Page 53: ... communication speed varies depending on the distance between communication devices existence of obstacles between such devices the device configuration the radio conditions and the software in use In addition communications may be cut off depending on the radio conditions The communication range varies depending on the actual distance between communication devices existence of obstacles between s...

Page 54: ... controller or access point Each device communicates directly with other devices in the network You can set up an ad hoc network easily at home If the Wireless connection is initiated by the VAIO computer channel 11 will be selected If the Wireless connection is initiated by peer Wireless LAN equipment the Wireless LAN communication will make use of the channel selected by the peer Wireless LAN eq...

Page 55: ... option s and click OK 2 Click Start and then Control Panel 3 Click Network and Internet Connections 4 Click Network Connections The Network Connections window appears 5 Right click Wireless Network Connection then click Properties The Wireless Network Connection Properties window appears 6 Select the Wireless Networks tab 7 Click the Add button The Wireless network properties window appears 8 Ent...

Page 56: ...ter ad hoc networks only option button 18 Click Close 19 Click OK The computer is ready to communicate with another computer 1 See the online Specifications to see whether your model supports the Bluetooth functionality and or the IEEE 802 11a b g standard 2 If you want to communicate between two or more computers you need to configure all these computers in the exact same way This means that you ...

Page 57: ...ppears 4 In the right panel under LAN or High Speed Internet right click Wireless Network Connection 5 Click Properties The Wireless Network Connection Properties window appears 6 On the Wireless Networks tab click Advanced The Advanced window appears 7 Click to select Any available network access point preferred and click Close 8 Click OK 9 Close the Network Connections window 10 Turn off the WIR...

Page 58: ... Access Point The access point bridges the wireless and wired LAN and acts as a central controller for the Wireless LAN The access point coordinates transmission and reception from multiple wireless devices within a specific range The access point will select which channel to use on an infrastructure network For details on how to select the channel that will be used by the access point see the man...

Page 59: ...ard double click on the taskbar to display the Wireless Device Switch window Select your desired wireless option s and click OK 3 Click Start and then Control Panel 4 Click Network and Internet Connections 5 Click Network Connections 6 In the right panel under LAN or High Speed Internet double click Wireless Network Connection The Wireless Network Connection window appears 7 Follow the on screen i...

Page 60: ...EE 802 11a b g standard double click on the taskbar to display the Wireless Device Switch window Select your desired wireless option s and click OK 3 Click Start point to All Programs and click Wireless Setup Utility The Wireless Setup Utility appears 4 Follow the on screen instructions See the online Specifications to see whether your model supports the Bluetooth functionality and or the IEEE 802...

Page 61: ...devices such as another computer or a mobile phone You can transfer data between these devices without cables and up to 33 feet 10 meters range in open space To connect to a Bluetooth device 1 Turn on the WIRELESS switch 2 Double click on the taskbar to display the Wireless Device Switch window 3 Select the Enable Bluetooth Device option 4 Click OK ...

Page 62: ...same time on your computer Size of file being exchanged Note that due to limitations of the Bluetooth standard large files may occasionally be corrupted during continuous transfer due to electromagnetic interference from the environment All Bluetooth devices must be certified to make sure that the applicable standard requirements are maintained Even if standards are met individual device performan...

Page 63: ...ral characteristics of Bluetooth technology connecting multiple Bluetooth devices to your computer may cause bandwidth congestion resulting in poor performance of the devices Bluetooth Security The Bluetooth wireless technology has an authentication function which allows you to determine with whom you choose to communicate With the authentication function you can avoid any anonymous Bluetooth devi...

Page 64: ...IO Computer Communicating with Another Bluetooth Device You can connect your computer to a Bluetooth device such as another computer a mobile phone a PDA a headset a mouse or a digital camera without the use of any cables ...

Page 65: ...uetooth functionality For setting up and using the Bluetooth functionality see the help file on the Bluetooth utility software To see the help file 1 Right click the Bluetooth icon on the taskbar and select Help from the menu Stopping the Bluetooth Connection To stop the Bluetooth connection turn off the WIRELESS switch The Bluetooth indicator turns off ...

Page 66: ...plicator page 67 Connecting External Speakers page 71 Connecting an External Display page 72 Selecting Display Modes page 75 Using the Multiple Monitors Function page 76 Connecting an External Microphone page 78 Connecting a Universal Serial Bus USB Device page 79 Connecting a Printer page 82 Connecting an i LINK Device page 83 Connecting to a Network LAN page 85 ...

Page 67: ...tor See the online Specifications to see whether your model is supplied with a port replicator Locating Ports on the Port Replicator The port replicator can be powered only through the AC adapter supplied with your computer Do not unplug the AC adapter from the port replicator and the AC outlet while using the port replicator this may cause data damage or hardware malfunctions A DC IN port page 20...

Page 68: ...ata be sure to turn off your computer before attaching it to the port replicator 1 Disconnect all peripherals from the computer 2 Plug the power cord 1 into the AC adapter 2 and an AC outlet 3 Plug the cable attached to the AC adapter 2 into the DC IN port 3 on the port replicator 4 4 Open the port replicator connector cover on the bottom of the computer ...

Page 69: ...tor on the port replicator and push down until it clicks into place 6 Turn on the computer Use the AC adapter supplied with your computer Do not move your computer while attached to the port replicator this may detach the port replicator and cause damage to the port replicator and the computer ...

Page 70: ...Turn off the computer and the connected peripherals 2 Lift the computer away from the port replicator 3 Close the port replicator connector cover on the bottom of the computer It is extremely important to close the port replicator connector cover after disconnecting your computer from the port replicator If the cover is left open dust may get inside and damage the computer To disconnect the port r...

Page 71: ... external speakers 1 Plug the speaker cable 1 into the headphones jack 2 i 2 Plug the other end of the speaker cable to the external speaker 3 3 Turn down the volume of the speakers before you turn them on Make sure your speakers are designed for computer use Do not place floppy disks on the speakers their magnetic field may damage the data on the disks ...

Page 72: ...dows systems only you can also use an external display to set up multiple monitors Connecting a Computer Display You can connect a computer display monitor either directly to your computer or via the optional port replicator To connect a computer display 1 If necessary plug one end of the display s power cord 1 into your display and the other end into an AC outlet 2 If you want to connect a VGA mo...

Page 73: ...tional port replicator To connect a multimedia computer display 1 Plug the power cord of your multimedia computer display 1 into an AC outlet 2 Plug the display cable 2 not supplied into the monitor VGA port 3 a on the computer or on the port replicator 3 Plug the speaker cable 4 into the headphones jack 5 i on the computer 4 Plug the microphone cable 6 into the microphone jack 7 m on the computer...

Page 74: ...t replicator To connect a projector 1 Connect the power cord 1 of your projector into an AC outlet 2 Plug an RGB signal cable 2 not supplied into the monitor VGA port 3 a on the computer or on the port replicator 3 Plug an audio cable 4 not supplied into the headphones jack 5 i 4 Plug the RGB signal cable and the audio cable into the jack and port on the projector 6 ...

Page 75: ...the Multiple Monitors Function page 76 for more information To select a display 1 Right click on the desktop to display the context menu 2 Click the menu item for graphic properties 3 Follow the on screen instructions to change the settings You may not be able to display the same contents on your computer screen and the external display or projector at the same time depending on the type of your e...

Page 76: ... drag objects such as an open application window or a toolbar from one display to the other Your external display may not support the Multiple Monitors function Certain software applications may not be compatible with Multiple Monitors settings Make sure that your computer does not enter Standby or Hibernate mode while you are using Multiple Monitors mode otherwise the computer may not return to N...

Page 77: ...ight click on the desktop to display the context menu 2 Click the menu item for graphic properties 3 Follow the on screen instructions to change the settings Additionally you can set the display colors and resolution for each display and customize the Multiple Monitors mode ...

Page 78: ... If you need to use a sound input device for example to chat over the Internet you need to plug in an external microphone To connect an external microphone Plug the microphone cable 1 into the microphone jack 2 m Make sure your microphone is designed for computer use ...

Page 79: ...e to the USB ports Do not put the computer into a bag or carrying case when it has USB devices connected Connecting a USB Mouse To connect a USB mouse 1 Choose the USB port 1 you prefer to use 2 Plug the USB mouse cable 2 into the USB port You can now use your USB mouse 3 The VAIO USB mouse software driver is preinstalled on your computer As a result you only need to plug the USB mouse into the US...

Page 80: ... connect it to your computer To connect a USB floppy disk drive 1 Choose the USB port 1 you prefer to use 2 Plug the USB floppy disk drive cable 2 into the USB port Your USB floppy disk drive 3 is now ready for use When using a USB floppy disk drive do not apply force on the USB port This may cause a malfunction ...

Page 81: ...mputer To disconnect a USB floppy disk drive 1 Close all programs accessing the floppy disk drive 2 Double click the Safely Remove Hardware icon on the taskbar The Safely Remove Hardware window appears 3 Select the floppy disk drive you want to unplug 4 Click Stop The Stop a Hardware device window appears 5 Make sure the floppy disk drive is selected and click OK A message appears stating it is no...

Page 82: ...ter Using the USB Port You can connect a USB printer compatible with your version of Windows to the computer To connect a printer using the USB port 1 Plug the power cord 1 of your printer into an AC outlet 2 Choose the USB port 3 you prefer to use 3 Plug one end of a USB printer cable 2 not supplied into the USB port and the other end to your printer ...

Page 83: ... LINK cables compatible with your computer include cables with the following part numbers VMC IL4415 a 1 5 meter cable with a 4 pin connector at each end VMC IL4408 Series a 0 8 meter cable with a 4 pin connector at each end The optional i LINK cables may not be available depending on the country or area of your residency An i LINK connection with other compatible devices is not fully guaranteed T...

Page 84: ...r end into the DV In Out ports 3 on the digital video camcorder 2 Launch the DVgate Plus software On Sony digital video cameras ports labeled DV Out DV In Out or i LINK are i LINK compatible The Sony digital video camcorder shown here is an example your digital video camcorder may need to be connected differently You cannot access the pictures stored on a Memory Stick media when using an i LINK co...

Page 85: ...nnect to the network see your network administrator Your computer can be connected to the network with the default settings Telephone lines cannot be connected to the network LAN connector on your computer If the network LAN connector is connected to the telephone lines mentioned below high electric current to the connector may cause damage overheating or fire Home intercom speakerphone or busines...

Page 86: ...e and customize the look of your Sony software and utilities etc Setting the Password page 87 Using Fingerprint Authentication page 96 Using Trusted Platform Module TPM page 113 Setting Up Your Computer with VAIO Central page 118 Using the Power Saving Modes page 119 Managing Power with VAIO Power Management page 124 Changing the Performance Setting page 127 Protecting the Hard Disk page 128 ...

Page 87: ...sword and user password The machine password is provided for users with administrator rights on the computer to change all the setup options on the BIOS setup screen as well as to start the computer The user password is provided for other ordinary users to allow for changing some of the BIOS setup options as well as starting the computer To set the user password you must first set the machine pass...

Page 88: ...een enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters including spaces long 5 At the confirmation prompt press the Enter key The following is to configure your computer to prompt password entry when you turn it on or display the BIOS setup screen 6 Select Password when Power ON under Security Press the space bar to change the setting from Disable...

Page 89: ...y to select Security to display the Security tab select Set Machine Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter key When confirmation to save the changes is prompted press the Ent...

Page 90: ...e power on password if set after the VAIO logo appears You cannot start your computer with the master password If you forget the master password or the keyboard fails which is critical to password entry no bypass is possible and the data stored in the hard disk will not be accessible There is NO RESET of this password You will have to replace the hard disk at your own expense and lose all the data...

Page 91: ...creen appears 4 Select Enter Master and User Passwords and press the Enter key 5 Select Continue on the warning screen and press the Enter key 6 Enter the master password twice and press the Enter key The password should be up to 32 alphanumeric characters including spaces long 7 Enter the user password twice and press the Enter key The password should be up to 32 alphanumeric characters including...

Page 92: ...elect Hard Disk Password on the model with a single hard disk drive Hard Disk1 Password or Hard Disk2 Password on the model with two hard disk drives and then press the Enter key The password entry screen appears 4 Select Change Master Password or Change User Password and press the Enter key 5 Enter the current password once and then a new password twice 6 Press the Enter key 7 Press the Enter key...

Page 93: ...y to select Security to display the Security tab select Hard Disk Password and then press the Enter key The password entry screen appears 4 Select Enter Master and User Password and press the Enter key 5 Enter the current password for Enter Current Hard Disk Master Password and press the Enter key leaving everything else blank 6 Press the Enter key when the success message appears 7 Press the Esc ...

Page 94: ...u have set the Windows password in conjunction with the fingerprint authentication functionality you can substitute fingerprint recognition for password entry when turning on your computer For more information see Using Fingerprint Authentication page 96 To add the Windows password 1 Click Start and then Control Panel 2 Click the User Accounts icon 3 Click your user account under or pick an accoun...

Page 95: ...ord 5 Enter the current password under Type your current password 6 Enter a new password under Type a new password and the same password under Type the new password again to confirm 7 Click Change Password To remove the password 1 Click Start and then Control Panel 2 Click the User Accounts icon 3 Click your user account under or pick an account to change 4 Click Remove my password 5 Enter the cur...

Page 96: ...Windows passwords If you share a computer with other people you can skip user selection as well Quick web site access Once you have registered your user information user accounts passwords etc for web sites in the password bank you can substitute fingerprint authentication for entering required information and access the password protected web sites Access to the encrypted locked My Safe folder Th...

Page 97: ... loss or modification of your data that might have occurred during the course of repair The hard disk may be initialized and returned after the repair work and in such a case you will not be able to restore your fingerprint templates The maintenance and management of data concerning fingerprint authentication must be carried out at your own risk Sony assumes no liabilities for any defects arising ...

Page 98: ...int sensor Keep your finger in contact with the fingerprint sensor while swiping Let the fingerprint sensor take about one second to scan your fingerprint It may be hard to enroll or recognize your fingerprint if your finger is dry or wet wrinkled injured dirty The soiled fingerprint sensor may cause poor recognition performance Wipe off the fingerprint sensor regularly with a soft cloth Use a len...

Page 99: ...ot Security functionality If you share your computer with other people you may not be able to use your enrolled fingerprint to log on to your system 1 Click Start point to All Programs and Protector Suite QL and then click Welcome The Welcome window appears 2 Click Enroll now If the Windows password is not set on your computer password registration will be prompted 1 Click OK on the prompt window ...

Page 100: ... procedure 8 Click on the finger of which fingerprint you want to enroll 9 Swipe the finger across the fingerprint sensor three times 10 Click Finish To enroll more fingerprints repeat steps 7 and 8 above If enrollment scan fails in step 8 above click Manual mode and follow the on screen instructions to try manual mode enrollment To edit or add fingerprint templates right click the Protector Suite...

Page 101: ...your fingertip flat in the center of the fingerprint sensor 2 Swipe your finger perpendicularly across the fingerprint sensor Keep your finger in contact with the fingerprint sensor while swiping Fingerprint enrollment may fail if you move your finger too fast or too slow Take about one second to swipe your finger across the sensor ...

Page 102: ... the finger with the enrolled fingerprint across the fingerprint sensor when the Windows log on window appears Window is launched You can log onto to your user account just by swiping the finger with the enrolled fingerprint even if your computer is shared by multiple users To configure the computer for fingerprint authentication 1 Swipe the finger with the enrolled fingerprint across the fingerpr...

Page 103: ...e VAIO logo 2 Swipe the finger with the enrolled fingerprint across the fingerprint sensor Windows is launched Alternatively you can press the Esc key and enter your password If only the Enable boot security check box has been selected in step 4 in To configure the computer for fingerprint authentication page 102 you will be prompted to swipe your finger or enter the password before Windows is lau...

Page 104: ... password bank entry for the web site To add an entry to the password bank 1 Visit the desired password protected web site to display the user account and password entry window 2 Enter your user information user account password etc 3 Swipe the finger with the enrolled fingerprint across the fingerprint sensor to display the Protector Suite QL menu 4 Select Register Window 5 Click Continue on the ...

Page 105: ...word protected web site to display the user account and password entry window A message balloon appears to indicate that you have a password bank entry for the site 2 Swipe the finger with the enrolled fingerprint across the fingerprint sensor 3 Click Yes on the confirmation window If a security warning window appears click Yes or OK to proceed You can always enter your user information that has b...

Page 106: ...e QL window appears 3 Click the Registrations tab 4 Select the desired entry name from the list and click Export 5 Enter a file name and click Save 6 Enter a password twice and click OK 7 Click OK To import an entry 1 Swipe the finger with the enrolled fingerprint across the fingerprint sensor to display the Protector Suite QL menu 2 Select Settings The Protector Suite QL window appears 3 Click th...

Page 107: ... access your data Note that you need to initialize and create the folder before you use the My Safe folder for the first time To show the My Safe icon on the desktop 1 Swipe the finger with the enrolled fingerprint across the fingerprint sensor to display the Protector Suite QL menu 2 Select Settings The Protector Suite QL window appears 3 Click the My Safe tab 4 Click to select the Show My Safe i...

Page 108: ... sure to write down the backup password and keep it safe and private from other people 5 Specify the folder size and click Finish The My Safe folder opens The maximum size of the My Safe folder is 2 GB To lock the My Safe folder Right click the My Safe icon on the desktop and select Lock My Safe from the Protector Suite QL menu The My Safe folder is locked against unauthorized access To unlock the...

Page 109: ...or Suite QL menu 2 Select Settings The Protector Suite QL window appears 3 Click the My Safe tab 4 Click Change Size The window for changing the folder size appears If the My Safe folder is unlocked when you click Change Size in step 4 the window for locking the folder will appear Click OK to lock the My Safe folder and close the window 5 Change the folder size and click OK 6 Click OK on the Prote...

Page 110: ...application launcher feature you must assign an application to your individual fingers in advance To assign an application to your finger 1 Swipe the finger with the enrolled fingerprint across the fingerprint sensor to display the Protector Suite QL menu 2 Select Settings The Protector Suite QL window appears 3 Click the Applications tab 4 Click Add The Applications window appears To add an assig...

Page 111: ...splay the Protector Suite QL menu Changing an Application Assignment to Your Finger To change an application assignment to your finger 1 Swipe the finger with the enrolled fingerprint across the fingerprint sensor to display the Protector Suite QL menu 2 Select Settings The Protector Suite QL window appears 3 Click the Applications tab 4 Select the desired finger and click Edit The Applications wi...

Page 112: ...emove an application assignment to your finger 1 Swipe the finger with the enrolled fingerprint across the fingerprint sensor to display the Protector Suite QL menu 2 Select Settings The Protector Suite QL window appears 3 Click the Applications tab 4 Select the desired finger and click Delete ...

Page 113: ...er people Make sure to make backup copies of the latest emergency recovery archive file and the latest emergency recovery token file and keep them safe and private from other people before sending your computer for repair The data stored in the TPM that are embedded on the motherboard may be lost or corrupted during the course of repair During the course of repair the TPM may be replaced even if t...

Page 114: ... the system attributes of the files in the folders below Folders containing basic user keys and others C Documents and Settings All Users Application Data Infineon TPM Software 2 0 BackupData C Documents and Settings All Users Application Data Infineon TPM Software 2 0 PlatformKeyData C Documents and Settings All Users Application Data Infineon TPM Software 2 0 RestoreData C Documents and Settings...

Page 115: ...lder for automatic backup data Default file name SPSystemBackup The folder is created as the subfolder for the SPSystemBackup xml file Token file for decryption Default file name SPEmRecToken xml Default path Removable media FD USB memory etc Password reset token file Default file name SPPwdResetToken xml Default path Removable media FD USB memory etc Password reset secret file Default file name S...

Page 116: ... Security and then select Enabled for Trusted Platform Support on the Security tab 4 Press the or key to select Exit and then Exit Setup and press the Enter key Before enabling the TPM make sure to set the power on and hard disk passwords to protect against unauthorized modification of the TPM configuration If the TPM is enabled it will take longer before the VAIO logo appears due to security chec...

Page 117: ...tor rights on the computer Initializing and configuring the TPM See the online documentation for detailed information To open the documentation click Start point to All Programs and Infineon Security Platform Solution and click Help on Security Platform The maintenance and management of TPM protected data must be carried out at your own risk Sony Corporation assumes no liabilities for any defects ...

Page 118: ...references for system behavior To use VAIO Central 1 Click Start point to All Programs and click VAIO Central The VAIO Central window appears 2 Select the desired control item and change the settings 3 Once finished click OK The setting of the desired item has been changed Some of the control items will not be visible if you open VAIO Central as a limited user ...

Page 119: ...atically enter Hibernate mode if the remaining battery charge becomes short regardless of the power management setting you select If the battery level falls below 10 percent you should either attach the AC adapter to recharge the battery or shut down your computer and install a fully charged battery Using Normal Mode This is the normal state of the computer when it is in use The green power indica...

Page 120: ... disc Your computer comes out of Standby mode quicker than out of Hibernate mode Standby mode uses more power than Hibernate mode You can use VAIO Central to configure your computer to return to Normal mode when you open the LCD screen lid This power resuming preference will be lost if you remove both the AC adapter and the battery See Setting Up Your Computer with VAIO Central page 118 If the bat...

Page 121: ...o change the Standby mode settings 1 Click Start and then Control Panel 2 Click Performance and Maintenance 3 Click Power Options The Power Options Properties window appears 4 Select the Power Schemes tab 5 Change the System Standby settings ...

Page 122: ...ght is off in this mode To activate Hibernate mode Press the Fn F12 keys The Hibernating screen appears and the computer enters Hibernate mode Alternatively 1 Click Start and then Turn Off Computer 2 Click Hibernate To return to Normal mode Press the power button to turn on the computer The computer returns to its previous state If you press the power button for more than four seconds your compute...

Page 123: ...rn to Normal mode from Hibernate mode than from Standby mode Hibernate mode uses less power than Standby mode You can use VAIO Central to configure your computer to return to Normal mode when you open the LCD screen lid This power resuming preference will be lost if you remove both the AC adapter and the battery See Setting Up Your Computer with VAIO Central page 118 Do not move your computer befo...

Page 124: ...tware Activating VAIO Power Management When you start the computer a power status icon appears on the taskbar This icon indicates what kind of power source you are using at that time for example AC power Double click this icon to display the window showing your power status VAIO Power Management functionalities are added to the Windows Power Options Properties To activate VAIO Power Management 1 C...

Page 125: ...r scheme 1 Click Start and then Control Panel 2 Click Performance and Maintenance 3 Click Power Options The Power Options Properties window appears 4 Select the tab for power scheme settings 5 Select a power scheme from the drop down list 6 If you now select the VAIO Power Management tab you see that the selected power scheme appears on the tab 7 If necessary you can change the items in the list f...

Page 126: ...er Management Viewer icon For launching VAIO Central see Setting Up Your Computer with VAIO Central page 118 To change the power scheme Select the desired power scheme from the drop down list on VAIO Power Management Viewer To view performance with the power scheme modified with VAIO Power Management When both VAIO Power Management and VAIO Power Management Viewer are running VAIO Power Management...

Page 127: ...tart point to All Programs and click VAIO Central The VAIO Central window appears 2 Double click Power Management on the System Information tab and then Performance 3 Select Memory bus 400 MHz Priority is given to saving power By default Memory bus 400 MHz Priority is given to saving power is selected 4 Click OK 5 At the confirmation prompt click Yes To activate the change you must restart your co...

Page 128: ... 1 Click Start point to All Programs and click VAIO Central 2 Double click Security on the System Information tab and then Hard Disk Drive Protection Settings The setup window appears 3 Select the Activate hard disk drive protection check box 4 Select one of the desired sensitivity level 5 Click OK For more information click Help on the setup window to open the help file VAIO HDD Protection is des...

Page 129: ...contact your dealer to install a new memory module You do not install it yourself if you are not familiar with upgrading memory on a computer You do not touch the connectors or open the memory module compartment cover For the type of module and amount of memory installed on your model refer to the online Specifications For assistance contact an authorized Sony Service Center To find the nearest ce...

Page 130: ...dule ensure the following The procedures described in this document assume familiarity with the general terminology associated with personal computers and with the safety practices and regulatory compliance required for using and modifying electronic equipment Turn off your computer and disconnect the system from its power source that is battery or AC adapter and from any telecommunication links n...

Page 131: ...the computer and any repair costs will not be covered by the warranty Do not place the memory module in a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 95 F 35 C or less than 41 F 5 C High humidity Handle the memory module wit...

Page 132: ...ct all peripheral devices 2 Unplug the computer and remove the battery pack 3 Wait until the computer cools down 4 Unscrew the screw indicated by the arrow below on the bottom of the computer and remove the memory module compartment cover 5 Touch a metal object such as the connector panel on the back of the computer to discharge static electricity ...

Page 133: ...ve the memory module Pull the latches in the direction of the arrows 1 The memory module is released Make sure that the memory module tilts up and then pull it out in the direction of the arrow 2 7 Remove the new memory module from its packaging ...

Page 134: ...l it clicks into place Do not touch any other components on the motherboard Make sure to insert the memory module edge with a notch into the memory module slot 9 Replace the memory module compartment cover 10 Tighten the screw on the bottom of the computer 11 Reinstall the battery pack and turn on the computer ...

Page 135: ...rt point to All Programs and click VAIO Central 3 Click the System Information tab in the VAIO Central window 4 Double click the System Information folder 5 Double click the System Information icon You can view the amount of system memory If the additional memory does not appear repeat the whole procedure and restart the computer ...

Page 136: ...rom potential damage On Handling the LCD Screen page 137 On Using the Power Source page 138 On Handling Your Computer page 139 On Handling Floppy Disks page 141 On Handling Discs page 142 On Using the Battery Pack page 143 On Using Headphones page 144 On Handling Memory Stick Media page 144 On Handling the Hard Disk page 145 ...

Page 137: ...sidual image may appear on the LCD screen if the same image is displayed for a long period of time The residual image disappears in a while You can use a screen saver to prevent residual images The LCD screen becomes warm during operation This is normal and does not indicate a malfunction The LCD screen is manufactured using high precision technology You may however see tiny black points and or br...

Page 138: ...sudden power surges in an electrical storm for example Do not place heavy objects on the power cord To disconnect the cord pull it out by the plug Never pull the cord itself Unplug your computer from the AC outlet if you are not planning to use the computer for a long period of time Make sure that the AC outlet is easily accessible When the AC adapter is not used unplug it from the AC outlet Use t...

Page 139: ... subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Moisture or rain Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 95 F 35 C or less than 41 F 5 C High humidity Do not place electronic equipment near your computer The electromagnetic field of the computer may cause a malfunction Provid...

Page 140: ...isit the Sony online support Web site Make sure you disconnect the power cord before cleaning your computer To avoid losing data if your computer is damaged back up your data regularly Do not exert pressure on the LCD screen or its edges when opening the LCD screen lid or lifting your computer The LCD screen may be sensitive to pressure or added stress and exerting pressure may damage the screen o...

Page 141: ...of heat Keep floppy disks away from any liquid Do not let them get wet When you are not using your floppy disk always remove it from the floppy disk drive and use a storage case If the floppy disk comes with an adhesive label make sure that the label is properly affixed If the edge of the label is curled up the label may stick to the inside of the floppy disk drive and cause a malfunction or damag...

Page 142: ...solvents such as benzine thinner alcohol commercially available cleaners or anti static spray which may cause damage to the disc For normal cleaning hold the disc by its edge and use a soft cloth to wipe the surface from the center out If the disc is badly soiled moisten a soft cloth with water wring it out well and use it to wipe the surface of the disc from the center out Wipe off any remaining ...

Page 143: ...harged heat builds up in the battery pack This is normal and is not cause for concern Keep the battery pack away from all sources of heat Keep the battery pack dry Do not open or try to disassemble the battery pack Do not expose the battery pack to any mechanical shock If you are not using your computer for a long period of time remove the battery pack from the computer to prevent damage to the ba...

Page 144: ...me or discontinue use On Handling Memory Stick Media Do not use the media in a location subject to static electricity or electrical noise Do not touch the Memory Stick media connector with your finger or metallic objects Use only the adhesive label supplied with the Memory Stick media as a label Do not bend drop or apply strong shock to the Memory Stick media Do not disassemble or modify Memory St...

Page 145: ...careful when handling your computer To avoid damaging your hard disk Do not subject your computer to sudden movements Keep your computer away from magnets Do not place your computer in a location subject to mechanical vibration or in an unstable position Do not move your computer while the power is on Do not turn off the power or restart your computer while reading or writing data to the hard disk...

Page 146: ...VAIO for customers in USA at http www sony ca support for customers in Canada or at http esupport sony com ES for customers in Latin American countries or areas Computer page 148 System Security page 155 Battery page 157 Internet page 159 Networking page 161 Bluetooth Technology page 164 CDs and DVDs page 168 Display page 173 Printing page 175 Microphone page 176 Mouse page 177 Speakers page 178 T...

Page 147: ...147 n N Troubleshooting Audio Video page 183 Memory Stick Media page 184 Peripherals page 185 ...

Page 148: ...e it is plugged into a power source and turned on Make sure the brightness and contrast controls are adjusted correctly See the manual that came with your display for more information Disconnect the AC adapter and remove the battery Wait three to five minutes Reattach the AC adapter and reinstall the battery and press the power button to turn on your computer Condensation may cause your computer t...

Page 149: ...xit Save Changes or Exit Setup and press the Enter key The message Save configuration changes and exit now appears 7 Select Yes and press the Enter key Your computer restarts If this occurs frequently contact an authorized Sony Service Center To find the nearest center or agent visit the Sony online support Web site What should I do if the power indicator Green lights but my computer screen stays ...

Page 150: ...ndows Task Manager window appears click Turn Off from the Shut Down menu When the Windows Security window appears click Shut Down If your computer still does not turn off press and hold the power button until the computer turns off If your computer stops responding while playing a CD or DVD press the Ctrl Alt Delete keys simultaneously You can turn off the computer from Windows Task Manager Pressi...

Page 151: ...art the computer 4 If this procedure does not work press and hold the power button until the computer turns off What should I do if the battery indicator is flashing and my computer does not start This symptom could be due to the battery pack not being installed properly To resolve this symptom turn off your computer and remove the battery pack Then install the battery pack to the computer again F...

Page 152: ...does the System Properties window display a slower CPU speed than the maximum This is normal Because your computer s CPU utilizes a type of CPU speed controlling technology for power conservation purposes System Properties may display the CPU s current speed instead of the maximum speed What should I do if Windows does not start showing a message when I start my computer If you enter a wrong power...

Page 153: ... will be charged To find the nearest center or agent visit the Sony online support Web site Why does it take time before my computer starts If Norton Internet Security s Personal Firewall is active it may take some time before the desktop screen appears due to network security checkups If the TPM is enabled it will take longer before the VAIO logo appears due to security checks at computer startup...

Page 154: ...aker Volume and press the Enter key 4 Press the M or m key to select the speaker volume at startup and press the Enter key 5 Press the or key to select Exit select Exit Save Changes or Exit Setup and then press the Enter key The message Save configuration changes and exit now appears 6 Select Yes and press the Enter key Your computer restarts and you will hear the startup sound at the specified vo...

Page 155: ... Windows updates regularly You can get important Windows updates by doing one of the following The Automatic Updates feature This feature automatically searches for and delivers updates directly to your computer whenever it is connected to the Internet The Windows Updates web site This site enables you to download computer updates without turning on the Automatic Updates feature Your computer must...

Page 156: ...eep the Norton Internet Security software program current with the latest updates from Symantec Corporation To download and install the latest security update 1 Double click the Norton Internet Security icon on the taskbar If you have not previously registered the antivirus software a series of information wizards appears 1 Follow the on screen instructions to complete each wizard 2 Double click t...

Page 157: ... recharge the battery When the battery level falls below 10 percent When both the battery and power indicators blink When you have not used the battery for a long period of time When should I replace the battery If the battery power is still low after charging it the battery may be reaching the end of its life and should be replaced Should I be concerned that the installed battery is warm No it is...

Page 158: ...m from entering Hibernate mode save your data frequently to avoid losing data See Using Hibernate Mode page 122 for information on how you can manually activate Hibernate mode Why doesn t my computer enter Hibernate mode You may first need to enable Hibernate mode Follow these steps 1 Click Start and then Control Panel 2 Click Performance and Maintenance 3 Click Power Options The Power Options Pro...

Page 159: ...ephone number the program is dialing is correct Make sure the software you are using is compatible with your computer s modem All preinstalled Sony programs are compatible Make sure the modem is the only device connected to your telephone line Follow these steps to check the settings 1 Click Start and then Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 On the M...

Page 160: ... properly to other PC based modems fax machines or your Internet Service Provider ISP do any of the following Ask your telephone company to verify your telephone line is free of any line noise If your problem is fax related make sure there are no problems with the fax machine you are calling and that it is compatible with fax modems If you are having a problem connecting with your ISP make sure th...

Page 161: ...tart and then Control Panel 2 Click Network and Internet Connections 3 Click Network Connections 4 Right click Wireless Network Connection 5 Click Properties 6 Click the Wireless Networks tab 7 Click View Wireless Networks to see that your access point is selected Make sure the encryption key is correct What should I do if I cannot access the Internet Check the access point settings See the manual...

Page 162: ...oaded depending on how many other devices are communicating via the access point If your access point interferes with other access points change the access point channel See the manual that came with your access point for more information How do I avoid data transfer interruptions When your computer is connected to an access point data transfer interruptions may occur when using large files or if ...

Page 163: ... using a wireless LAN access point see connectivity information contained in the manual that came with your access point Why does the network connection stop when I change the encryption key Two computers with built in wireless LAN may lose a peer to peer network connection if the encryption key is changed You can either change the encryption key back to the original profile or re enter the key on...

Page 164: ... or you may not be able to communicate with the device What should I do if I cannot find the Bluetooth device with which I want to communicate Check that the Bluetooth functionality of the device with which you want to communicate is on See the other device s manual for more information If the device with which you want to communicate is already communicating with another Bluetooth device it may n...

Page 165: ...ustom Bluetooth security level is selected click the Default level button 4 Click OK The data transfer distance can be shorter than 33 feet 10 meters depending on existing obstacles between the two devices on radio wave quality and on the operating system or the software in use Move your computer and Bluetooth devices closer to each other If the device with which you want to communicate is already...

Page 166: ...cted by distance and obstructions You may need to move your computer away from obstructions or closer to the device to which it is connected Identify and remove obstacles between your computer and the device to which it is connected Note that due to limitations of the Bluetooth standard large files may occasionally be corrupted during continuous transfer due to electromagnetic interference from th...

Page 167: ...ct the utility cannot assign a dynamic IP address to the device and fails Do not specify IP addresses when using a PAN Why can t I use the Bluetooth functionality when I log on to my computer as a limited user The Bluetooth functionality may not be available to users with limited rights on your computer Log on to the computer as a user with administrator rights Why can t I connect to a Bluetooth d...

Page 168: ...Make sure your computer is on If power supply to the optical disc drive is disabled by VAIO Power Management the substitute drive eject button on the optical disc drive will not work Use the disc drive eject button located above the keyboard Note that it will take a while to eject the drive tray if the optical disc drive is not powered If the disc drive eject button does not work click Start and t...

Page 169: ... If you are playing a CD or DVD and cannot hear sound do any of the following Double click the Volume icon on the taskbar and click to cancel the Master Volume Mute All and Wave Mute check boxes Check the volume setting in the audio mixer If you are using external speakers check the volume settings on the speakers and the connections between the speakers and your computer Make sure the CD audio fe...

Page 170: ...ake sure an adhesive label is not affixed to a CD or DVD Adhesive labels can come off while the disc is in the optical disc drive and damage the drive or cause it to malfunction If a region code warning appears the disc may be incompatible with the optical disc drive Check the DVD package to make sure the region code is compatible with the optical disc drive If you notice condensation on your comp...

Page 171: ...yboard Do not use a CD R RW disc that has an adhesive label affixed to it This could cause a write error or other damage What should I do if I cannot write data to DVD media Make sure you are using the correct DVD recordable media Check which DVD recordable format is compatible with your computer s built in DVD recorder Note the possibility that some brands of DVD recordable media do not work ...

Page 172: ...y Computer 2 Right click the optical disc drive icon and select Properties 3 Click the Recording tab 4 Click to cancel the Enable CD recording on this drive check box 5 Click OK Canceling the Enable CD recording on this drive check box disables writing data to CD R and CD RW discs To write data to such discs make sure to select this check box You cannot add data to DVD RAM discs with data already ...

Page 173: ...sing the Battery Pack page 21 for more information If the display mode is set to external display press the Fn F7 keys See Combinations and Functions with the Fn Key page 27 for more information Why doesn t my computer screen display a video If the external display is selected for the display output and the external display is disconnected you cannot display a video on your computer screen Stop vi...

Page 174: ... do the following procedure you must have administrator rights on your computer 1 Click Start and then Control Panel 2 Click Performance and Maintenance 3 Click Power Options 4 Select the tab for power scheme settings 5 Select the desired power scheme from the drop down list 6 On the VAIO Power Management tab select No change for LCD Brightness 7 Click OK The preference for the LCD brightness adju...

Page 175: ...andby or Hibernate then restart the computer If the bidirectional communication functions are provided with your printer disabling the functions on your computer may enable printing Follow these steps 1 Click Start and then Control Panel 2 Click Printers and Other Hardware 3 Click Printers and Faxes 4 Right click the printer icon and select Properties 5 Click the Ports tab 6 Click to cancel the En...

Page 176: ...f you are using an external microphone make sure the microphone is turned on and is properly plugged into the microphone jack on your computer The muting button may have been pressed Check to see if the muting indicator light is on If it is press the muting button to turn on the volume ...

Page 177: ...ected If you are playing a disc press the Ctrl Alt Delete keys simultaneously to stop playback and restart your computer If the pointer still does not move do any of the following Press the Ctrl Alt Delete keys simultaneously In the Windows Task Manager window select Restart from the Shut Down menu to restart your computer Press and hold the power button for more than four seconds When your comput...

Page 178: ...ower make sure the battery is installed properly and is charged If your speakers require external power make sure the speakers are connected to a power source See the manual that came with your speakers for more information What should I do if I cannot hear sound from my speakers If your computer is using battery power make sure the battery is properly installed and is charged If you are using a p...

Page 179: ...s not connected You may have disabled the touch pad without connecting a mouse to your computer See Using the Touch Pad page 29 How do I change the left and right button assignments If your computer is interpreting a single click as a double click you may want to change the button assignments Follow these steps 1 Click Start and then Control Panel 2 Click Printers and Other Hardware 3 Click Mouse ...

Page 180: ...ge the keyboard configuration follow these steps 1 Click Start and then Control Panel 2 Click Date Time Language and Regional Options and click Regional and Language Options 3 Change the settings as desired What should I do if I cannot enter certain characters with the keyboard If you cannot enter U I O P J K L M and so on the Num Lk key may be activated Check that the Num lock indicator is off If...

Page 181: ...e LED indicator on the floppy disk drive to turn off 3 Push the eject button to remove the disk and disconnect the USB floppy disk drive from your computer 4 Reconnect the floppy disk drive by inserting the USB connector with the USB icon facing upward into the USB port 5 Restart the computer by clicking Start Turn Off Computer and then Restart What should I do if I cannot write data to a floppy d...

Page 182: ...ou are not using a Sony PC Card Why doesn t my computer recognize attached devices For some PC Cards if you alternate between Normal mode and Standby or Hibernate mode while the card is inserted into the PC Card slot your computer may not recognize the PC Card or the connected device Restart the computer Why can t I insert my PC Card Make sure you are inserting the card correctly See Inserting a P...

Page 183: ...y used only to designate that a product contains an IEEE 1394 connection The procedure to establish an i LINK connection may vary depending on a software application an operating system and a compatible i LINK device Not all products with an i LINK connection can communicate with each other See the manual that came with your compatible i LINK device for more information on operating conditions and...

Page 184: ... the Memory Stick Formatter software preinstalled on your computer For instructions about formatting a Memory Stick media see the help file on the Memory Stick Formatter software Why can t I save music files onto my Memory Stick media Copyright protected music cannot be checked out to any Memory Stick media other than MagicGate Memory Stick media Use of recorded music requires permission from the ...

Page 185: ...Try using a different USB port on your computer The driver could be installed to the specific port you used the first time you connected the device See the manual that came with your USB device for more information You may need to install software before you connect the device Try connecting a simple low powered device such as a mouse to test if the port is working at all USB hubs may prevent a de...

Page 186: ...em Online Support Your computer comes preinstalled with a Microsoft Windows operating system For operating system support you can visit Microsoft customer support at http support microsoft com directory 4 Sony Computing Support This service provides instant access to information on commonly encountered problems Type a description of the problem and the Knowledge Database searches for the correspon...

Page 187: ... 1 Your VAIO computer model You can find it at the lower right corner of the display on the laptops and in the same place on the front panel of the CPU on the desktops 2 Your computer s serial number You can find it on the back or bottom of the laptop or on the back of the desktop the serial number is the last 7 digits of the number below the barcode 3 The operating system on your computer 4 The h...

Page 188: ...ng numbers In Argentina 011 6770 SONY 7669 In Mexico In Mexico City 5002 9819 In the Mexican Republic 01 800 759 7669 In Colombia 01 800 550 7000 In Peru 0 801 1 7000 or 511 6100 In Chile Sony answers 800 261 800 From cellular phones 02 754 6333 In Venezuela 0 800 1 SONY 00 0 800 1 7669 00 In Panama 800 2050 ...

Page 189: ...USA Web Site http esupport sony com EN VAIO Telephone 888 4 SONY PC 888 476 6972 For users in Canada Web Site http www sony ca support Telephone 888 4 SONY PC 888 476 6972 For users in Latin American countries or areas Web Site http esupport sony com ES For contacts about third party software products see the following Adobe Photoshop Elements Premiere Reader Adobe Systems Inc For users in USA and...

Page 190: ...ite http www aol com AOL Music Now America Online Inc For users in USA and Canada Web Site http www premiumservices aol com AOL Explorer America Online Inc For users in USA and Canada Web Site http www aol com AOL Toolbar America Online Inc For users in USA and Canada Web Site http help aol com help ...

Page 191: ... the touch of a button Click to DVD software allows you to automatically burn DVDs from a digital video DV device Create DVDs by capturing video content straight from a DV device or by importing video from stored files and you can also edit the video Create DVD photo albums and slide shows with picture files or by importing pictures from a digital still camera What s more you can give a profession...

Page 192: ...s Save your movies back to your digital video camera or in a variety of popular file formats For contacts about the software see Program Support Information page 189 Image Converter 2 Plus Sony Electronics Inc Image Converter 2 Plus allows you to easily convert movie and picture files on your computer to your Memory Stick media For contacts about the software see Program Support Information page 1...

Page 193: ...alled and you must activate the software before you can use it Product activation procedures will be detailed during initial launch of the software activation requires Internet access This software has an expiration date of 60 days from the date of first use at which time the software will operate under reduced functionality mode limiting end user options and operations Microsoft Corp For users in...

Page 194: ...llow you to write or draw directly on the screen with the stylus or create sticky note reminders For contacts about the software see Program Support Information page 189 Protector Suite QL Sony Electronics Inc Protector Suite QL Edition allows you to easily setup your fingerprint sensor that comes with your computer Protector Suite QL supports fingerprint logon fast user switching file encryption ...

Page 195: ...the various wireless components Wireless LAN Wireless WAN and Bluetooth technology connectivity that came with your computer For contacts about the software see Program Support Information page 189 SonicStage software Sony Electronics Inc The SonicStage jukebox software program gives you all the tools you need to manage music on your computer SonicStage software supports high quality digital audio...

Page 196: ...ormat For contacts about the software see Program Support Information page 189 System Mechanic 6 iolo technologies LLC For users in USA and Canada Web Site http www iolo com contactus cfm Trend Micro Anti Spyware Trend Micro Inc For users in USA and Canada Web Site http kb trendmicro com search default asp Ulead BD DiscRecorder for VAIO computers Ulead Systems Inc For questions and technical assis...

Page 197: ...n MOTION EYE camera on your computer For contacts about the software see Program Support Information page 189 VAIO Central Sony Electronics Inc VAIO Central provides a central location that gathers resources to configure your VAIO computer and view your computer s configuration and specifications For contacts about the software see Program Support Information page 189 VAIO Edit Component Sony Elec...

Page 198: ...usic video and still image files between your VAIO computers You can set up one or more VAIO computers as media servers which store your multimedia files and make them available to other compatible VAIO computers on your wired or wireless network For contacts about the software see Program Support Information page 189 VAIO Security Center Sony Electronics Inc Sony cares about your VAIO personal co...

Page 199: ... Launcher Sony Electronics Inc VAIO Touch Launcher allows you to run an application program or change the sound display settings with the buttons on the launcher window For contacts about the software see Program Support Information page 189 VAIO Update Sony Electronics Inc The VAIO Update utility helps you keep your VAIO computer up to date by regularly checking the Sony online support Web site f...

Page 200: ...els with a built in TV tuner VAIO Zone includes a complete personal video recorder enabling you to record TV programs and burn them to DVD For contacts about the software see Program Support Information page 189 WinDVD software for VAIO computers InterVideo Inc For users in USA and Canada Web site http www intervideo com jsp Support jsp Telephone 510 651 0888 Wireless Setup Utility Sony Electronic...

Page 201: ...ne Inc For users in USA and Canada Web Site http www xdrive com support Zoom Utility Sony Electronics Inc The Zoom Utility will allow you to magnify a portion of the screen For contacts about the software see Program Support Information page 189 ...

Page 202: ... 2006 Sony Corporation n ...

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