Troubleshooting
Printing
What should I do if I cannot print a document?
❑
Make sure your printer is on, and the printer cable is securely connected to the ports on the printer and computer.
❑
Make sure your printer is compatible with the Windows operating system installed on your computer.
❑
You may need to install the printer driver software before you use your printer. See the manual that came with your printer
for more information.
❑
If your printer is not functioning after your computer resumes from a power saving mode (Sleep or Hibernate), then restart
the computer.
❑
If the bidirectional communication functions are provided with your printer, disabling the functions on your computer may
enable printing. Follow these steps:
1
Click
Start
and
Control Panel
.
2
Click
Printer
under
Hardware
and Sound
.
3
Right-click the printer icon and select
Properties
.
4
Click the
Ports
tab.
5
Click to cancel the
Enable bidirectional support
check box.
6
Click
OK
.
This change to the settings disables the bidirectional communication functions of the printer, such as data transfer, status
monitoring, and remote panel.
When your printer is connected to the docking station, check the docking station to see if it is connected to an AC power
source.
