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Troubleshooting >
Computer
What should I do if my computer or software stops responding?
❑
If your computer stops responding while a software application is running, press the
Alt
+
F4
keys to close the application
window.
❑
If the
Alt
+
F4
keys do not work, click
Start
, the arrow next to the
Lock
button, and
Shut Down
to turn off your computer.
❑
If your computer does not turn off, press the
Ctrl
+
Alt
+
Delete
keys and click the arrow next to the
Shut down
button and
Shut Down
.
If the
Windows Security
window appears, click
Shut Down
.
❑
If your computer still does not turn off, slide (in the direction of
G
on the switch) and hold the power switch until the
computer turns off.
!
Turning off your computer with the
Ctrl
+
Alt
+
Delete
keys or the power switch may cause loss of unsaved data.
❑
Unplug the AC adapter and remove the battery pack. Wait three to five minutes. Reinstall the battery pack, plug the AC
adapter, and then slide the power switch (in the direction of
G
on the switch) to turn on your computer.
❑
Try reinstalling the software.
❑
Contact the software publisher or designated provider for technical support.
