Sony VGN-G21XP/B User Manual Download Page 178

Page: 178 / 189

178

Troubleshooting

Touch Pad

What should I do if the touch pad does not work?

❑

You may have disabled the touch pad without connecting a mouse to your computer. See

Using the Touch Pad

(page

34)

❑

Make sure that a mouse is not connected to your computer.

❑

If the pointer does not move while a software application is running, press the

Alt

keys to close the application window.

❑

If the

Alt

keys do not work, click

Start

Turn Off Computer

, and then

Restart

❑

If your computer does not restart, press the

Ctrl

Alt

Delete

keys and select

Restart

from the

Shut Down

menu.

❑

If this procedure does not work, press and hold the power button until the computer turns off.

Turning off your computer with the power button may cause loss of unsaved data.

Summary of Contents for VGN-G21XP/B

Page 1: ...N User Guide Personal Computer V G N G s e r i e s ...

Page 2: ...g a Power Source 22 Using the Battery Pack 23 Shutting Down Your Computer Safely 30 Using Your VAIO Computer 31 Using the Keyboard 32 Using the Touch Pad 34 Using Special function Buttons 35 Using the Optical Disc Drive 36 Using PC Cards 45 Using the Memory Stick Media 49 Using Other Memory Cards 55 Using the Internet 59 Using Wireless LAN WLAN 61 Using the Bluetooth Functionality 68 ...

Page 3: ... LAN 88 Customizing Your VAIO Computer 89 Setting the Password 90 Using Fingerprint Authentication 95 Using Trusted Platform Module TPM 103 Setting Up Your Computer with VAIO Control Center 110 Using VAIO Status Monitor 111 Using the Power Saving Modes 112 Managing Power with VAIO Power Management 117 Changing the Performance Setting 119 Protecting Data from Unauthorized Use 120 Configuring Your M...

Page 4: ...ing Floppy Disks 141 On Handling Discs 142 On Using the Battery Pack 143 On Using Headphones 144 On Handling Memory Stick Media 145 On Handling the Hard Disk 146 Troubleshooting 147 Computer 148 System Security 154 Battery 156 Internet 158 Networking 160 Bluetooth Technology 163 Optical Discs 168 Display 172 Printing 174 Microphone 175 Mouse 176 Speakers 177 ...

Page 5: ...5 n N Touch Pad 178 Keyboard 179 Floppy Disks 180 PC Cards 181 Memory Stick Media 182 Peripherals 183 Support Options 184 Sony Support Information 184 e Support 185 Trademarks 187 ...

Page 6: ...ter and welcome to the on screen User Guide Sony has combined leading edge technology in audio video computing and communications to provide state of the art personal computing experience External views illustrated in this manual may look slightly different from those of your computer ...

Page 7: ...ness for any particular purpose with regard to this manual the software or such other information In no event shall Sony Corporation be liable for any incidental consequential or special damages whether based on tort contract or otherwise arising out of or in connection with this manual the software or other information contained herein or the use thereof In the manual the or marks are not specifi...

Page 8: ...tively reduce energy consumption For detailed information on the ENERGY STAR Program visit the following Web sites http www energystar gov USA http www eu energystar org Europe This computer is designed based on the ENERGY STAR standards and delivered with the following power saving settings The LCD backlight is turned off automatically after inactivity of about 15 minutes The computer enters Stan...

Page 9: ...Guide Contains solutions to common problems and computer malfunctions an explanation of how to make a backup copy of your data and recover your computer system and sources of support information Regulations Warranty EULA and Service Support Contains Sony GUARANTEE conditions Safety Regulations Modem Regulations Wireless LAN Regulations Wireless WAN Regulations Bluetooth Regulations End User Softwa...

Page 10: ... Select the guide you want to read You can manually browse to the user guides by going to My Computer VAIO C your C drive Documentation Documentation and opening the folder for your language To go to Web sites described in this manual by clicking their respective URLs beginning with http your computer must be connected to the Internet Specifications The online Specifications describe the hardware ...

Page 11: ...s icon and have a look at your compatible accessories Software Feeling creative Click this icon for an overview of your software and check out our upgrade options Wallpapers Click this icon and check out our most popular Sony and Club VAIO wallpapers Links Click this icon and check out our most popular Sony and Club VAIO Web sites ...

Page 12: ...all Windows Help resources including those that are on the Internet To access Help and Support Center click Start and then Help and Support Or go to the Help and Support Center by pressing the Microsoft Windows key and the F1 key Further Sources Consult the help files on the software you are using for detailed information on features and troubleshooting Go to http www club vaio com to find online ...

Page 13: ...your forearms horizontal 2 with your wrists in a neutral comfortable position 3 while using the keyboard touch pad or external mouse Let your upper arms hang naturally at your sides Have breaks during sessions with your computer Excessive use of the computer may strain eyes muscles or tendons Furniture and posture Sit in a chair with good back support Adjust the level of the chair so your feet are...

Page 14: ...he display as well Lighting Choose a location where windows and lights do not cause glare and reflection on the display Use indirect lighting to avoid bright spots on the display Proper lighting adds to your comfort and work efficiency Positioning an external display When using an external display set the display at a comfortable viewing distance Make sure the display screen is at eye level or sli...

Page 15: ...is section describes how to get started using your VAIO computer Locating Controls and Ports page 16 About the Indicator Lights page 21 Connecting a Power Source page 22 Using the Battery Pack page 23 Shutting Down Your Computer Safely page 30 ...

Page 16: ...IRELESS switch page 61 B Fingerprint sensor page 95 C Presentation S button page 35 D Disc drive eject button page 35 E Num lock indicator page 21 F Caps lock indicator page 21 G Scroll lock indicator page 21 H Battery indicator page 21 I Hard disk drive indicator page 21 J WLAN Wireless LAN indicator page 21 K Bluetooth indicator page 21 ...

Page 17: ... Keyboard page 32 E Touch pad page 34 F Air vent G Media Access indicator page 21 H Memory Stick slot page 52 I SD memory card slot page 55 J Built in speaker monaural K Headphones jack page 76 L Microphone jack page 83 Your computer supports both standard and Duo size Memory Stick media ...

Page 18: ...drive page 36 B Optical disc drive indicator page 21 C Manual eject hole page 168 D Substitute drive eject button page 36 E Air vent F Modem port page 59 G Monitor VGA port page 77 H Hi Speed USB USB 2 0 port page 84 Supports high full low speeds ...

Page 19: ... Started Left A DC IN port page 22 B Hi Speed USB USB 2 0 port page 84 C Network Ethernet port page 88 D Air vent E PC Card slot page 45 F PC Card release button page 48 G Security slot Supports high full low speeds ...

Page 20: ...20 n N Getting Started Bottom A Drain hole page 138 B Air vents C Battery LOCK UNLOCK switch page 23 D Battery connector E Battery RELEASE latch page 29 ...

Page 21: ...ng used Hard disk drive Illuminates when data is read from or written to the hard disk drive Do not enter Standby mode or turn off the computer when this indicator is on Num lock Press the Num Lk key to activate the numeric keypad Press it a second time to deactivate the numeric keypad The numeric keypad is not active when the indicator is off Caps lock Press the Caps Lock key to type letters in u...

Page 22: ...d of the power cord into an AC outlet 2 3 Plug the cable connected to the AC adapter 3 into the DC IN port 4 on the computer The shape of the DC In plug varies depending on the AC adapter To disconnect your computer completely from AC power unplug the AC adapter Make sure that the AC outlet is easily accessible If you do not intend to use your computer for a long period of time place the computer ...

Page 23: ...ged at the time of delivery Installing the Battery Pack To install the battery pack Be careful not to hit the LCD screen with the battery pack while installing it 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK UNLOCK switch 1 on the bottom of the computer to the UNLOCK position ...

Page 24: ...etting Started 3 Slide the battery pack diagonally into the battery compartment until the projections 2 on either side of the battery compartment fit into the U shaped cuts 3 on either side of the battery pack ...

Page 25: ... battery pack on the computer When your computer is directly connected to AC power and has a battery pack installed it uses power from the AC outlet Certain rechargeable batteries do not meet Sony quality and safety standards For safety reasons this computer only functions with genuine Sony batteries designed for this model When installing another kind of battery the battery will not be charged an...

Page 26: ...ry pack charges When the battery pack charges close to the maximum charge level you selected with the battery care function the battery indicator turns off To select your desired maximum charge level with the battery care function see To use the battery care function page 28 Charge the battery pack as described in this manual from your first battery charge Battery indicator light status Meaning On...

Page 27: ...he battery life The battery indicator light is on while you use the battery pack as a power source When battery life is nearly depleted both the battery and power indicator lights start flashing For some software applications and some peripheral devices your computer may not enter Hibernate mode even when battery life is low To avoid loss of data when using battery power you should save your data ...

Page 28: ...y care function to reduce battery degradation 1 Click Start point to All Programs and click VAIO Control Center The VAIO Control Center window appears 2 Double click Power Management and Battery Care Function 3 Click to select the Enable Battery Care Function check box 4 Select the desired maximum charge level 5 Click OK ...

Page 29: ...he computer is in Standby mode To remove the battery pack 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK UNLOCK switch 1 on the bottom of the computer to the UNLOCK position 3 Slide and hold the battery RELEASE latch 2 hook your fingertip under the tab 3 on the battery pack and turn the battery pack in the direction of the arrow and then slide it away from the comput...

Page 30: ...low To shut down your computer 1 Turn off any peripherals connected to the computer 2 Click Start and then Turn Off Computer The Turn off computer window appears 3 Click Turn Off 4 Respond to any prompts warning you to save documents or to consider other users and wait for the computer to turn off automatically The power indicator light turns off ...

Page 31: ...uter Using the Keyboard page 32 Using the Touch Pad page 34 Using Special function Buttons page 35 Using the Optical Disc Drive page 36 Using PC Cards page 45 Using the Memory Stick Media page 49 Using Other Memory Cards page 55 Using the Internet page 59 Using Wireless LAN WLAN page 61 Using the Bluetooth Functionality page 68 ...

Page 32: ...ons Fn F2 speaker switch Turns on and off the built in speakers and the headphones Fn 2 F3 F4 speaker volume Adjusts the built in speaker volume To increase the volume press Fn F4 and then M or or keep pressing Fn F4 To decrease the volume press Fn F3 and then m or or keep pressing Fn F3 Fn 8 F5 F6 brightness control Adjusts the LCD brightness of your computer screen To increase lighting intensity...

Page 33: ...e location and size of software windows may change when the screen view is magnified or the standard view is restored because pressing this key combination changes the resolution When your computer s screen view is magnified switching the view to the external display disables the function and restores the standard view Fn F12 Hibernate Provides for the lowest level of power consumption When you ex...

Page 34: ...h pad without connecting a mouse you will be able to use only the keyboard for pointer operations Action Description Point Slide your finger on the touch pad 1 to place the pointer 2 on an item or object Click Press the left button 3 once Double click Press the left button twice Right click Press the right button 4 once In many applications this action displays a shortcut menu Drag Slide your fing...

Page 35: ...nd S Button in the VAIO Control Center window to display the S Button window and then click the Advanced button You can also use the presentation button as the S button S button By default the S button works as the presentation button The default button assignment may be different from the above In such a case you can change the assignment in the window for changing the S button assignment To disp...

Page 36: ... drive is disabled by VAIO Power Management it will take a while to eject the drive tray Note that the substitute drive eject button is disabled when the optical disc drive is not powered When recovering your system turn on your computer and press the substitute drive eject button on the optical disc drive Insert your recovery disc into the optical disc drive turn off the computer and then turn on...

Page 37: ...ly Do not remove the optical disc when your computer is in a power saving mode Standby or Hibernate Doing so may cause the computer to malfunction If you plan to use an external optical disc drive connect the drive before you launch any preinstalled disc operation program ...

Page 38: ... Your computer plays and records CDs DVDs and Blu ray Disc media depending on the model you purchased Check your specifications for the type of optical disc drive installed on your model Use the table below to see which types of media your optical disc drive supports ...

Page 39: ...ng data to single sided DVD RAM discs 2 6 GB compliant with DVD RAM Version 1 0 is not supported DVD RAM Version 2 2 12X SPEED DVD RAM Revision 5 0 disc is not supported 5 Writing data to DVD R DL Double Layer discs is available only on discs supporting DVD R DL Double Layer recording 6 Writing data to DVD R DL Dual Layer discs is available only on discs supporting DVD R DL Dual Layer recording 7 ...

Page 40: ...EATE SOFTWARE CONFLICTS AND CAUSE SYSTEM HANGING For inquiries about disc formats contact the individual publisher of the pre recorded disc or the manufacturer of the recordable disc 8cm disc writing is not supported To play copyright protected Blu ray Disc media continuously you need to update the AACS key Note that the AACS key update requires Internet access As with other optical media devices ...

Page 41: ...anti virus software before writing data to a disc Do not use memory resident utility software while writing data to a disc This may cause your computer to malfunction Before using your software application to burn discs make sure you exit and close all other applications Do not place your computer into either of the power saving modes while using the preinstalled software or any disc burning softw...

Page 42: ...n Do not place your computer into either of the power saving modes while your computer is playing a disc Region code indicators are labeled on the DVDs to indicate in which region and on what type of player you can play the disc Unless a 2 Europe belongs to region 2 or all this means that you can play this DVD in most regions of the world is labeled on your DVD disc or on the packaging you cannot ...

Page 43: ...e no action and then click OK 2 Right click Start and then click Explore 3 In the Folders panel on the left locate the file s or folder s you want to copy right click the file s or folder s point to Send To and then click the optical disc drive name 4 Close the window 5 Click Start and then My Computer 6 Click the optical disc drive icon under Devices with Removable Storage A new window appears wi...

Page 44: ...lay the DVD For instructions on how to use the software see the help file on your DVD software Copying Files to DVDs To copy files to a disc 1 Connect the AC adapter to the computer 2 Insert a disc into the optical disc drive 3 If nothing appears on the desktop then click Start point to All Programs and click to start the desired DVD burning software to copy files to the disc For instructions on h...

Page 45: ... PC Card slot on the VAIO Power Management tab in the Power Options window To change the settings see Protecting Data from Unauthorized Use page 120 or Managing Power with VAIO Power Management page 117 Inserting a PC Card Your computer is delivered with a slot protector in the PC Card slot Remove the slot protector before you use the slot Some PC Cards or their functions may not be compatible wit...

Page 46: ... it out of the slot 4 Insert the PC Card into the PC Card slot with the front label facing upward 5 Gently push the PC Card into the slot all the way to the end The PC Card is automatically detected by your system The Safely Remove Hardware icon appears on the taskbar Insert the PC Card slot protector to protect against debris entering the slot when not using a PC Card Before moving your computer ...

Page 47: ...zed Restart your system to correct the problem While the card is inserted your computer may not enter Hibernate mode but Standby mode We recommend that you remove the card if you want the computer to enter Hibernate mode Make sure you use the latest software driver provided by the PC Card manufacturer Do not force a PC Card into the slot It may damage the connector pins If you have difficulty inse...

Page 48: ...t the hardware you want to unplug 3 Click Stop The Stop a Hardware device window appears 4 Confirm that the device can be safely removed from the system 5 Click OK A message appears stating it is now safe to remove the hardware device 6 Click Close to close the Safely Remove Hardware window 7 Push the PC Card release button so that the release button pops out 8 Push the PC Card release button a se...

Page 49: ...tick media is a compact portable and versatile IC recording media especially designed for exchanging and sharing digital data with compatible products such as digital cameras mobile phones and other devices Because it is removable it can be used for external data storage ...

Page 50: ...ailable as of May 2007 However not all Memory Stick media that meet the same specifications as the compatible media are guaranteed of compatibility Inserting a Memory Stick media with multiple conversion adapters is not guaranteed of compatibility MagicGate is the general name of the copyright protection technology developed by Sony Use a Memory Stick media with the MagicGate logo to use this feat...

Page 51: ...ory Stick slot with the Peripheral Device Storage Media Restriction Setting Utility or power supply to the Memory Stick slot on the VAIO Power Management tab in the Power Options window To change the settings see Protecting Data from Unauthorized Use page 120 or Managing Power with VAIO Power Management page 117 ...

Page 52: ... then double click the Memory Stick media icon Be sure to hold the Memory Stick media with the arrow pointing in the correct direction as you insert it into the slot To avoid damaging your computer or the Memory Stick media do not force the Memory Stick media into the slot if you cannot insert it smoothly Do not insert more than one Memory Stick media into the slot Improper insertion of the media ...

Page 53: ...ee the help file on the Memory Stick Formatter software for details Be sure to use the device that is designed to format the media and supports the Memory Stick media when formatting the media Formatting the Memory Stick media erases the entire data on the media Before formatting the media make sure that it does not contain your valuable data Do not remove the Memory Stick media from the slot whil...

Page 54: ...the computer The Memory Stick media ejects 3 Pull the Memory Stick media out of the slot Always remove the Memory Stick media gently or it may pop out unexpectedly Do not remove the Memory Stick media while the Media Access indicator light is on If you do you may lose data Large volumes of data may take time to load so be sure the indicator is off before removing the Memory Stick media ...

Page 55: ... Using Other Memory Cards In addition to the Memory Stick slot your computer is equipped with an SD memory card slot You can use this slot to transfer data among digital cameras camcorders music players and other audio video devices ...

Page 56: ...ble with your computer The SD memory card slot on your computer does not support the copyright protection and high speed data transfer features of the SD memory card and SDHC memory card Do not attempt to insert a memory card or memory card adapter of a different type into the SD memory card slot An incompatible memory card or memory card adapter may cause difficulty in removing from the slot and ...

Page 57: ...the memory card with the arrow facing upward and pointing toward the memory card slot 3 Carefully slide the memory card into the slot until it clicks into place Do not force the card into the slot If the memory card does not go into the slot easily remove it gently and verify you are inserting it in the proper direction ...

Page 58: ...a Access indicator light is on If you do the card or its data may become damaged To remove a memory card 1 Check that the Media Access indicator light is off 2 Press the extended part of the memory card causing it to extend out from the slot 3 When the card extends carefully pull it out of the slot ...

Page 59: ...elephone cable 1 Plug one end of the phone cable 1 into the modem port on the computer 2 Plug the other end into the wall jack 2 Your computer does not work with party lines cannot be connected to a coin operated telephone and may not work with multiple telephone lines or a private branch exchange PBX Some of these connections may result in excess electrical current and could cause a malfunction i...

Page 60: ...ograms Accessories and Communications and then click New Connection Wizard The New Connection Wizard appears 2 Click Next If the Location Information window appears follow the on screen instructions 3 If it is not already selected click Connect to the Internet and then Next 4 Follow the on screen instructions ...

Page 61: ...ed Equivalent Privacy WEP which is a security protocol Wi Fi Protected Access 2 WPA2 and Wi Fi Protected Access WPA Proposed jointly by the IEEE and Wi Fi Alliance both WPA2 and WPA are specifications of standards based interoperable security enhancements that increase the level of data protection and access control for existing Wi Fi networks WPA has been designed to be forward compatible with th...

Page 62: ... Although technologies to minimize interference from other devices that use the same bandwidth are employed on wireless LAN compatible devices such interference may cause lower communication speed narrower communication range or broken wireless connections The communication speed varies depending on the distance between communication devices existence of obstacles between such devices the device c...

Page 63: ...roller or access point Each device communicates directly with other devices in the network You can set up an ad hoc network easily at home If the wireless connection is initiated by the VAIO computer channel 11 will be selected If the wireless connection is initiated by peer wireless LAN equipment the wireless LAN communication will make use of the channel selected by the peer wireless LAN equipme...

Page 64: ...ireless Device Switch window Select your desired wireless option s and click OK 3 Click Start and then Control Panel 4 Click Network and Internet Connections 5 Click Network Connections The Network Connections window appears 6 Right click Wireless Network Connection then click Properties The Wireless Network Connection Properties window appears 7 Select the Wireless Networks tab 8 Click the Add bu...

Page 65: ...he Sony Access Point The access point bridges the wireless and wired LAN and acts as a central controller for the wireless LAN The access point coordinates transmission and reception from multiple wireless devices within a specific range The access point will select which channel to use on an infrastructure network For details on how to select the channel that will be used by the access point see ...

Page 66: ...cator lights up 3 Double click on the taskbar to display the Wireless Device Switch window Select your desired wireless option s and click OK 4 Click Start and then Control Panel 5 Click Network and Internet Connections 6 Click Network Connections 7 In the right panel under LAN or High Speed Internet double click Wireless Network Connection The Wireless Network Connection window appears 8 Follow t...

Page 67: ...f the wireless LAN functionality while accessing remote documents files or resources may result in data loss For WPA PSK or WPA2 PSK authentication you must enter a passphrase The passphrase is case sensitive and must be between 8 and 63 alphanumeric characters long or up to 64 characters long using numbers from 0 to 9 and letters from A to F ...

Page 68: ...oth devices such as another computer or a mobile phone You can transfer data between these devices without cables and up to 10 meters range in open space To start Bluetooth communications 1 Turn on the WIRELESS switch 2 Double click on the taskbar to display the Wireless Device Switch window 3 Select the Enable Bluetooth Device option 4 Click OK ...

Page 69: ... same time on your computer Size of file being exchanged Note that due to limitations of the Bluetooth standard large files may occasionally be corrupted during continuous transfer due to electromagnetic interference in the environment All Bluetooth devices must be certified to make sure that the applicable standard requirements are maintained Even if standards are met individual device performanc...

Page 70: ...vices or the software version used by third party companies As general characteristics of Bluetooth technology connecting multiple Bluetooth devices to your computer may cause bandwidth congestion resulting in poor performance of the devices Bluetooth Security The Bluetooth wireless technology has an authentication function which allows you to determine with whom you choose to communicate With the...

Page 71: ...IO Computer Communicating with Another Bluetooth Device You can connect your computer to a Bluetooth device such as another computer a mobile phone a PDA a headset a mouse or a digital camera without the use of any cables ...

Page 72: ...luetooth functionality For setting up and using the Bluetooth functionality see the help file on the Bluetooth utility software To see the help file Right click the Bluetooth icon on the taskbar and select Help from the menu Stopping Bluetooth Communications To stop Bluetooth communications Turn off the WIRELESS switch The Bluetooth indicator turns off ...

Page 73: ...ooth icon on the taskbar and select Bluetooth Settings from the menu The Bluetooth Settings window appears and Add New Connection Wizard automatically starts 4 If the Add New Connection Wizard window does not appear click New Connection The Add New Connection Wizard window appears 5 Select Express Mode Recommended and then click Next The wizard searches for Bluetooth devices in range and lists ava...

Page 74: ...ect the headset from your computer 1 Right click the Bluetooth icon on the taskbar and select Bluetooth Settings from the menu The Bluetooth Settings window appears 2 Right click the headset icon and select Disconnect from the menu 3 Click Yes ...

Page 75: ...ts on the computer Connecting External Speakers page 76 Connecting an External Display page 77 Selecting Display Modes page 80 Using the Multiple Monitors Function page 81 Connecting an External Microphone page 83 Connecting a Universal Serial Bus USB Device page 84 Connecting a Printer page 87 Connecting to a Network LAN page 88 ...

Page 76: ... external speakers 1 Plug the speaker cable 1 into the headphones jack 2 i 2 Plug the other end of the speaker cable to the external speaker 3 3 Turn down the volume of the speakers before you turn them on Make sure your speakers are designed for computer use Do not place floppy disks on the speakers their magnetic field may damage the data on the disks ...

Page 77: ...ected external displays are used as secondary screens On the Windows operating system you can also use an external display to set up multiple monitors Connecting a Computer Display You can connect a computer display monitor to your computer To connect a computer display 1 If necessary plug one end of the display s power cord 1 into your display and the other end into an AC outlet 2 Plug the displa...

Page 78: ... to your computer To connect a multimedia computer display 1 Plug the power cord of your multimedia computer display 1 into an AC outlet 2 Plug the display cable 2 not supplied into the monitor VGA port 3 a on the computer 3 Plug the speaker cable 4 into the headphones jack 5 i on the computer 4 Plug the microphone cable 6 into the microphone jack 7 m on the computer ...

Page 79: ...onnect a projector 1 Connect the power cord 1 of your projector into an AC outlet 2 Plug an RGB signal cable 2 not supplied into the monitor VGA port 3 a on the computer 3 Plug an audio cable 4 not supplied into the headphones jack 5 i on the computer 4 Plug the RGB signal cable and the audio cable into the jack and port on the projector 6 ...

Page 80: ...the Multiple Monitors Function page 81 for more information To select a display 1 Right click on the desktop to display the context menu 2 Click the menu item for graphic properties 3 Follow the on screen instructions to change the settings You may not be able to display the same contents on your computer screen and the external display or projector at the same time depending on the type of your e...

Page 81: ... drag objects such as an open application window or a toolbar from one display to the other Your external display may not support the Multiple Monitors function Certain software applications may not be compatible with Multiple Monitors settings Make sure that your computer does not enter Standby or Hibernate mode while you are using Multiple Monitors mode otherwise the computer may not return to N...

Page 82: ...ge the settings You can also change the S button assignment to activate the Multiple Monitors mode with the S button To change the S button assignment press and hold the S button to display the window for changing the assignment For details on the S button see Using Special function Buttons page 35 Additionally you can set the display colors and resolution for each display and customize the Multip...

Page 83: ... need to use a sound input device for example to chat over the Internet you need to plug in an external microphone not supplied To connect an external microphone Plug the microphone cable 1 into the microphone jack 2 m Make sure your microphone is designed for computer use ...

Page 84: ...g or carrying case when it has USB devices connected You cannot write data to USB devices if you select the option to restrict the USB ports to read only access with the Peripheral Device Storage Media Restriction Setting Utility To change the setting see Protecting Data from Unauthorized Use page 120 Connecting a USB Mouse To connect a USB mouse 1 Choose the USB port 1 you prefer to use 2 Plug th...

Page 85: ... connect it to your computer To connect a USB floppy disk drive 1 Choose the USB port 1 you prefer to use 2 Plug the USB floppy disk drive cable 2 into the USB port Your USB floppy disk drive 3 is now ready for use When using a USB floppy disk drive do not apply force on the USB port This may cause a malfunction ...

Page 86: ...omputer is off skip steps 1 to 7 1 Close all programs accessing the floppy disk drive 2 Double click the Safely Remove Hardware icon on the taskbar The Safely Remove Hardware window appears 3 Select the floppy disk drive you want to unplug 4 Click Stop The Stop a Hardware device window appears 5 Confirm that the floppy disk drive can be safely removed from the system 6 Click OK A message appears s...

Page 87: ...ter Using the USB Port You can connect a USB printer compatible with your version of Windows to the computer To connect a printer using the USB port 1 Plug the power cord 1 of your printer into an AC outlet 2 Choose the USB port 3 you prefer to use 3 Plug one end of a USB printer cable 2 not supplied into the USB port and the other end to your printer ...

Page 88: ...he network ask your network administrator Your computer can be connected to the network with the default settings Telephone lines cannot be connected to the network LAN connector on your computer If the network LAN connector is connected to the telephone lines mentioned below high electric current to the connector may cause damage overheating or fire Home intercom speakerphone or business use tele...

Page 89: ...es etc Setting the Password page 90 Using Fingerprint Authentication page 95 Using Trusted Platform Module TPM page 103 Setting Up Your Computer with VAIO Control Center page 110 Using VAIO Status Monitor page 111 Using the Power Saving Modes page 112 Managing Power with VAIO Power Management page 117 Changing the Performance Setting page 119 Protecting Data from Unauthorized Use page 120 Configur...

Page 90: ... the BIOS setup screen as well as to start the computer The user password is provided for the standard users to allow for changing some of the BIOS setup options as well as starting the computer To set the user password you must first set the machine password Once you have set the power on password you cannot start your computer without entering the password Make sure not to forget the password Wr...

Page 91: ... the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters including spaces long 5 At the confirmation prompt press the Enter key The following is to configure your computer to prompt password entry when you turn it on or display the BIOS setup screen 6 Select Password when Power On under Security Press the space bar to change t...

Page 92: ...ss the Enter key 4 Press the or key to select Security to display the Security tab select Set Machine Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter key At the confirmation prompt pr...

Page 93: ... have set the Windows password in conjunction with the fingerprint authentication functionality you can substitute fingerprint authentication for password entry when turning on your computer For more information see Using Fingerprint Authentication page 95 To add the Windows password 1 Click Start and then Control Panel 2 Click the User Accounts icon 3 Click your user account under or pick an acco...

Page 94: ...5 Enter the current password under Type your current password 6 Enter a new password under Type a new password and the same password under Type the new password again to confirm 7 Click Change Password To remove the Windows password 1 Click Start and then Control Panel 2 Click the User Accounts icon 3 Click your user account under or pick an account to change 4 Click Remove my password 5 Enter the...

Page 95: ...rity feature page 100 If you have set the power on password page 90 you can substitute fingerprint authentication for password entry when starting your computer Password bank for quick Web site access page 101 You can substitute fingerprint authentication for entering information user accounts passwords etc required to access the password protected Web sites File Safe feature to encrypt decrypt da...

Page 96: ...your computer for repair Sony assumes no liabilities for any loss or modification of your data that might have occurred during the course of repair In case the hard disk drive has to be initialized for example after the repair work the fingerprint templates will be lost You will have to enroll them all over again The maintenance and management of data concerning fingerprint authentication must be ...

Page 97: ...ts can be enrolled for each user and up to 21 fingerprints can be enrolled for logging onto your system using the Power on Security feature You can also select the finger of which fingerprint you want to use for the Power on Security feature later 1 Click Start point to All Programs Protector Suite QL and click Control Center The Fingerprint Control Center window appears 2 Click Fingerprints and I...

Page 98: ...98 n N Customizing Your VAIO Computer If you have failed to enroll a fingerprint follow these steps to try again 1 Place the top joint of your finger on the fingerprint sensor 1 ...

Page 99: ...slow Let the fingerprint sensor take about one second to scan your fingerprint You may not be able to enroll and or have your fingerprint s recognized if your finger is excessively dry or wet wrinkled injured dirty etc Enroll more than one fingerprint in case of inability to recognize the fingerprint Up to 10 fingerprints can be enrolled per person Note that up to 21 fingerprints can be enrolled f...

Page 100: ...te fingerprint authentication for Windows password page 93 entry To log onto Windows swipe the finger with the enrolled fingerprint across the fingerprint sensor when the Windows log on screen appears For detailed information on logging onto Windows click Start point to All Programs Protector Suite QL and click Help to read the help file Power on Security feature If you have set the power on passw...

Page 101: ...zed access The encrypted archive can be decrypted or unlocked for included file folder access by swiping your finger across the fingerprint sensor or entering the backup password you specified for encryption For detailed information on using the File Safe feature click Start point to All Programs Protector Suite QL and click Help to read the help file Using the Application Launcher The application...

Page 102: ...ferring it to a third person it is strongly recommended you erase the fingerprint data enrolled on the fingerprint sensor after erasing the data stored on your hard disk drive To erase the enrolled fingerprints 1 Turn on the computer 2 Press the F2 key when the VAIO logo appears The BIOS setup screen appears If not restart the computer and press the F2 key several times when the VAIO logo appears ...

Page 103: ...afe and private from other people Be sure to make backup copies of the latest emergency recovery archive file emergency recovery token file password reset token file and personal secret file and keep them safe and private from other people before sending your computer for repair The data stored in the TPM that is embedded on the motherboard may be lost or corrupted during the course of repair Duri...

Page 104: ...kup now check box is displayed after the setup select the check box and update the backup files The restore process using the backup files may fail if you do not set up the automatic backup operations The maintenance and management of TPM protected data must be carried out at your own risk Sony assumes no liabilities for any defects arising out of your data maintenance and management ...

Page 105: ... the folders below cannot be encrypted because they have system attributes Do not change the system attributes of the files in the folders below Folders containing basic user keys and others C Documents and Settings All Users Application Data Infineon TPM Software 2 0 BackupData C Documents and Settings All Users Application Data Infineon TPM Software 2 0 PlatformKeyData C Documents and Settings A...

Page 106: ...lays the My Documents Security Platform window Storage folder for automatic backup data Default folder name SPSystemBackup The folder is created as the subfolder for the SPSystemBackup xml file Token file for restoring the TPM configuration Default file name SPEmRecToken xml Default path Removable media FD USB memory etc Key and certificate backup file Default file name SpBackupArchive xml Default...

Page 107: ...them Sony assumes no liabilities for any troubles and damages arising out of your careless encryption of the following files and folders including them Password reset token file Default file name SPPwdResetToken xml Default path Removable media FD USB memory etc Password reset secret file Default file name SPPwdResetSecret xml Default path Removable media FD USB memory etc ...

Page 108: ...able for Change TPM State 4 Press the or key to select Exit select Exit Setup and then press the Enter key 5 After your system restarts click Execute in the Physical Presence Operations window Before enabling the TPM be sure to set the power on password to protect against unauthorized modification of the TPM configuration If the TPM is enabled it will take longer before the VAIO logo appears due t...

Page 109: ...sswords you will not be able to restore any TPM protected data or backup files Be sure to write down the passwords and keep them safe and private from other people To initialize and configure the TPM See the on screen documentation for detailed information To open the documentation click Start point to All Programs and Infineon Security Platform Solution and click Help on Security Platform The mai...

Page 110: ...trol Center 1 Click Start point to All Programs and click VAIO Control Center The VAIO Control Center window appears 2 Select the desired control item and change the settings 3 Once finished click OK The setting of the desired item has been changed For more information about each option see the help file on VAIO Control Center Some of the control items will not be visible if you open VAIO Control ...

Page 111: ...security settings and current usage of devices in the VAIO Status Monitor window To display the VAIO Status Monitor window 1 Click Start point to All Programs and click VAIO Status Monitor The VAIO Status Monitor window appears You can change the settings for certain items in the VAIO Status Monitor window To change the settings select the desired item and click Settings ...

Page 112: ...atically enter Hibernate mode if the remaining battery charge becomes short regardless of the power management setting you select If the battery level falls below 10 you should either connect the AC adapter to recharge the battery pack or shut down your computer and install a fully charged battery pack Using Normal Mode This is the normal state of the computer when it is in use The green power ind...

Page 113: ...place the computer into Hibernate mode or turn it off To activate Standby mode 1 Click Start and then Turn Off Computer 2 Click Stand By When your computer is in Standby mode you cannot insert a disc Your computer comes out of Standby mode quicker than out of Hibernate mode Standby mode uses more power than Hibernate mode If the battery runs down while your computer is in Standby mode you will los...

Page 114: ... power resuming preference will be lost if you remove both the AC adapter and the battery pack See Setting Up Your Computer with VAIO Control Center page 110 If the computer is not used for a certain period of time it will enter Standby mode To modify this you can change the Standby mode settings To change the Standby mode settings 1 Click Start and then Control Panel 2 Click Performance and Maint...

Page 115: ...ate mode This power saving mode saves you the time of shutting down and resuming To activate Hibernate mode Press the Fn F12 keys The computer enters Hibernate mode Alternatively you can follow these steps to place the computer into Hibernate mode 1 Click Start and then Turn Off Computer 2 Click Hibernate When your computer is in Hibernate mode you cannot insert a disc Hibernate mode requires more...

Page 116: ...omputer will turn off automatically It takes more time to return to Normal mode from Hibernate mode than from Standby mode You can use VAIO Control Center to configure your computer to return to Normal mode when you open the LCD screen lid This power resuming preference will be lost if you remove both the AC adapter and the battery pack See Setting Up Your Computer with VAIO Control Center page 11...

Page 117: ...longer battery life For more information on VAIO Power Management see the help file on the VAIO Power Management software Activating VAIO Power Management VAIO Power Management functionalities are added to the Windows Power Options Properties To activate VAIO Power Management 1 Click Start and then Control Panel 2 Click Performance and Maintenance 3 Click Power Options The Power Options Properties...

Page 118: ...r scheme 1 Click Start and then Control Panel 2 Click Performance and Maintenance 3 Click Power Options The Power Options Properties window appears 4 Select the tab for power scheme settings 5 Select a power scheme from the drop down list 6 If you now select the VAIO Power Management tab you see that the selected power scheme appears on the tab 7 If necessary you can change the items in the list f...

Page 119: ... point to All Programs and click VAIO Control Center The VAIO Control Center window appears 2 Double click Power Management and Performance The Performance window appears 3 Select Memory bus 400 MHz Priority is given to saving power By default Memory bus 533 MHz Priority is given to performance is selected 4 Click OK 5 At the confirmation prompt click Yes To activate the change you must restart yo...

Page 120: ...ral Device Storage Media Restriction Setting Utility The password authentication window appears The first time you use the Peripheral Device Storage Media Restriction Setting Utility you need to set the password for authentication 3 Enter the password and click OK 4 Select the options as desired Restricting USB ports to read only access does not apply to all external devices connected to the USB p...

Page 121: ...ptions you selected may be different from ones on the device depending on the operating conditions If a message appears stating a mismatch for the options between your computer and the device when you restart the computer select the options again ...

Page 122: ...w appears If you do not see the Phone and Modem Options window click Switch to Classic View on the left side 4 Select your location on the Dialing Rules tab 5 Click the Edit button to change the current configuration The Edit Location window appears Or Click the New button to configure your modem The New Location window appears 6 Check the country region settings and make sure it matches the place...

Page 123: ...123 n N Customizing Your VAIO Computer 9 Click Apply OK Your modem is configured Before applying new country settings please make sure your phone cable is disconnected from your computer ...

Page 124: ...point to All Programs and click VAIO Control Center The VAIO Control Center window appears 2 Double click Security and Hard Disk Drive Protection Settings The VAIO HDD Protection window appears 3 Select the Activate hard disk drive protection check box 4 Select one of the desired sensitivity level 5 Click OK For more information open the help file from the VAIO HDD Protection window VAIO HDD Prote...

Page 125: ... product warranty period we recommend that You should contact your dealer to install a new memory module You should not install it yourself if you are not familiar with upgrading memory on a computer You should not touch the connectors or open the memory module compartment cover For the type of module and the amount of memory installed on your model see the online Specifications Contact VAIO Link ...

Page 126: ...e procedures described in this document assume user familiarity with the general terminology associated with personal computers and with the safety practice and regulatory compliance requirements for using and modifying electronic equipment Turn off your computer and disconnect it from its power source that is battery pack or AC adapter and from any telecommunication links networks or modems befor...

Page 127: ...uter and any repair costs will not be covered by the warranty Do not place the memory module in a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 35 C or less than 5 C High humidity Handle the memory module with care To avoid in...

Page 128: ...wn the computer and disconnect all peripheral devices 2 Unplug the computer and remove the battery pack 3 Wait until the computer cools down 4 Unscrew the screw indicated by the arrow below on the bottom of the computer and remove the memory module compartment cover 5 Touch a metal object to discharge static electricity ...

Page 129: ...129 n N Upgrading Your VAIO Computer 6 Grasp the insulation sheet 1 tab and flip open the sheet The insulation sheet is equipped for module protection Do not pull it so hard as to damage the sheet ...

Page 130: ... installed memory module as follows Pull the latches in the direction of the arrows 1 The memory module is released Make sure that the memory module tilts up and then pull it out in the direction of the arrow 2 8 Remove the new memory module from its packaging ...

Page 131: ... any other components on the motherboard Be sure to insert the connector edge of the memory module into the slot while aligning the notch on the module with the small projection in the open slot 10 Replace the memory module compartment cover 11 Tighten the screw on the bottom of the computer 12 Reinstall the battery pack and turn on the computer ...

Page 132: ...ck Start point to All Programs and click VAIO Control Center The VAIO Control Center window appears 3 Double click the System Information icon under the System Information folder You can view the amount of system memory If the additional memory does not appear repeat the whole installation procedure and restart the computer ...

Page 133: ...e On Handling the LCD Screen page 134 On Using the Power Source page 135 On Handling Your Computer page 136 On the Liquid resistant Structure page 138 On Handling Floppy Disks page 141 On Handling Discs page 142 On Using the Battery Pack page 143 On Using Headphones page 144 On Handling Memory Stick Media page 145 On Handling the Hard Disk page 146 ...

Page 134: ...sidual image may appear on the LCD screen if the same image is displayed for a long period of time The residual image disappears in a while You can use a screen saver to prevent residual images The LCD screen becomes warm during operation This is normal and does not indicate a malfunction The LCD screen is manufactured using high precision technology You may however see tiny black points and or br...

Page 135: ...udden power surges in an electrical storm for example Do not place heavy objects on the power cord To disconnect the cord pull it out by holding the plug Never pull the cord itself Unplug your computer from the AC outlet if you are not planning to use the computer for a long period of time Make sure that the AC outlet is easily accessible When the AC adapter is not used unplug it from the AC outle...

Page 136: ...a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Moisture or rain Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 35 C or less than 5 C High humidity Do not place electronic equipment near your computer The electromagnetic field of the computer may cause a malfunction Provid...

Page 137: ...s brought directly from a cold location to a warm one moisture may condense inside the computer In this case allow at least one hour before turning on the computer If any problems occur unplug the computer and contact VAIO Link Make sure you disconnect the power cord before cleaning your computer To avoid losing data if your computer is damaged back up your data regularly ...

Page 138: ...drain off liquid spilled on the keyboard through the drain hole on the bottom of the computer so as not to leave the liquid inside the computer This structure does not ensure complete protection of the computer against defects such as damage to the internal components and hard disk drive data corruption or a data loss arising out of spilling liquid on your computer Note that any components other t...

Page 139: ...lfunction 1 Immediately turn off the computer and disconnect the AC adapter 2 Wipe off any liquid on the keyboard with a soft dry cloth 3 Grasp the bottom of the computer close to the LCD screen with both hands and gently lift the computer tilting it to your side Do not tilt the computer against your side as it may cause the liquid to seep into the internal components of the computer resulting in ...

Page 140: ...er to a dry place Do not leave the computer on the wet surface as it may cause the liquid to seep into the internal components 6 Remove the battery pack and then contact VAIO Link to have the computer serviced for any damage Whenever spilling liquid on the computer be sure to ask VAIO Link for checkups Any repairs caused by spilled liquid will be charged even within the warranty period ...

Page 141: ...of heat Keep floppy disks away from any liquid Do not let them get wet When you are not using your floppy disk always remove it from the floppy disk drive and use a storage case If the floppy disk comes with an adhesive label make sure that the label is properly affixed If the edge of the label is curled up the label may stick to the inside of the floppy disk drive and cause a malfunction or damag...

Page 142: ...solvents such as benzine thinner alcohol commercially available cleaners or anti static spray which may cause damage to the disc For normal cleaning hold the disc by its edge and use a soft cloth to wipe the surface from the center out If the disc is badly soiled moisten a soft cloth with water wring it out well and use it to wipe the surface of the disc from the center out Wipe off any remaining ...

Page 143: ...ot be charged and the computer will not function While the battery pack is in use or being charged heat builds up in the battery pack This is normal and is not cause for concern Keep the battery pack away from all sources of heat Keep the battery pack dry Do not open or try to disassemble the battery pack Do not expose the battery pack to any mechanical shock If you are not using your computer for...

Page 144: ...ffic hazard and is illegal in some areas It can also be potentially dangerous to play loud music while walking especially at pedestrian crossings Preventing hearing damage Avoid using headphones at high volume Hearing experts advise against continuous loud and extended play If you experience a ringing in your ears reduce the volume or discontinue use ...

Page 145: ... media in a location subject to Static electricity Electrical noise Extremely high temperatures such as in a car parked in the sun Direct sunlight High humidity Corrosive substances Use the storage case supplied with the Memory Stick media Be sure to make a backup copy of your valuable data Keep the Memory Stick media and Memory Stick Adaptors out of reach of children There is a risk of swallowing...

Page 146: ...eful when handling your computer To avoid damaging your hard disk drive Do not subject your computer to sudden movements Keep your computer away from magnets Do not place your computer in a location subject to mechanical vibration or in an unstable position Do not move your computer while the power is on Do not turn off the power or restart your computer while reading or writing data to the hard d...

Page 147: ...ions before contacting VAIO Link Computer page 148 System Security page 154 Battery page 156 Internet page 158 Networking page 160 Bluetooth Technology page 163 Optical Discs page 168 Display page 172 Printing page 174 Microphone page 175 Mouse page 176 Speakers page 177 Touch Pad page 178 Keyboard page 179 Floppy Disks page 180 PC Cards page 181 Memory Stick Media page 182 Peripherals page 183 ...

Page 148: ...t is plugged into a power source and turned on Make sure the brightness and contrast controls are adjusted correctly See the manual that came with your display for more information Disconnect the AC adapter and remove the battery pack Wait three to five minutes Reinstall the battery pack reconnect the AC adapter and then press the power button to turn on your computer Condensation may cause your c...

Page 149: ...lect the Exit tab and then press the F9 key At the confirmation prompt press the Enter key 5 Select Exit Setup and press the Enter key At the confirmation prompt press the Enter key Your computer restarts If this occurs frequently contact VAIO Link What should I do if the power indicator Green lights but my screen remains blank Follow these steps 1 Press and hold the power button for more than fou...

Page 150: ...tton until the computer turns off Remove the AC adapter and battery pack Try reinstalling the software Contact the software publisher or designated provider for technical support Why doesn t my computer enter Standby or Hibernate mode Your computer may become unstable if the operating mode is changed before the computer completely enters Standby or Hibernate mode To restore your computer to normal...

Page 151: ...improper installation of the battery pack appears and my computer enters Hibernate mode This issue could be due to the battery pack not being installed properly To resolve this issue turn off your computer and remove the battery pack Then install the battery pack to the computer again For details see Installing the Battery Pack page 23 If the issue persists after performing the above it means the ...

Page 152: ...r the Caps Lock key to turn off the indicator before entering the password What should I do if my game software does not work or it keeps crashing Check the Web site of the game if there are any patches or updates to download Make sure you have installed the latest video driver On some VAIO models the graphics memory is shared with the system The optimal graphic performance in this case is not gua...

Page 153: ... your computer from the USB floppy disk drive you need to change the boot device Turn on your computer and press the F11 key when the VAIO logo appears How do I check the volume of the recovery partition Your hard disk drive contains the recovery partition where data for the system recovery is stored To check the volume of the recovery partition follow these steps 1 Click Start right click My Comp...

Page 154: ...ates Web site This site enables you to download computer updates without turning on the Automatic Updates feature Your computer must be connected to the Internet before you can receive updates To use the Automatic Updates feature 1 Connect to the Internet 2 Click the Automatic Updates icon on the taskbar 3 Follow the on screen instructions to set up automatic or scheduled updates To visit the Wind...

Page 155: ... Security icon on the taskbar If you have not previously registered the antivirus software a series of information wizards appears 1 Follow the on screen instructions to complete each wizard 2 Double click the Norton Internet Security icon again The Norton Internet Security window appears If you have previously registered this antivirus software the Norton Internet Security window automatically ap...

Page 156: ...uses AC power even if the battery pack is installed When should I recharge the battery pack When the battery level falls below 10 When both the battery and power indicators blink When you have not used the battery pack for a long period of time When should I replace the battery pack If the battery power is still low after charging it the battery pack may be reaching the end of its life and should ...

Page 157: ...tering Hibernate mode If you are using a program that prevents the system from entering Hibernate mode save your data frequently to avoid losing data See Using Hibernate Mode page 115 for information on how you can manually activate Hibernate mode Why doesn t my computer enter Hibernate mode You may first need to enable Hibernate mode Follow these steps 1 Click Start and then Control Panel 2 Click...

Page 158: ...elephone number the program is dialing is correct Make sure the software you are using is compatible with your computer s modem All preinstalled Sony programs are compatible Make sure the modem is the only device connected to your telephone line Follow these steps to check the settings 1 Click Start and then Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 On the...

Page 159: ... properly to other PC based modems fax machines or your Internet Service Provider ISP do any of the following Ask your telephone company to verify your telephone line is free of any line noise If your problem is fax related make sure there are no problems with the fax machine you are calling and that it is compatible with fax modems If you are having a problem connecting with your ISP make sure th...

Page 160: ...tart and then Control Panel 2 Click Network and Internet Connections 3 Click Network Connections 4 Right click Wireless Network Connection 5 Click Properties 6 Click the Wireless Networks tab 7 Click View Wireless Networks to see that your access point is selected Make sure the encryption key is correct What should I do if I cannot access the Internet Check the access point settings See the manual...

Page 161: ...oaded depending on how many other devices are communicating via the access point If your access point interferes with other access points change the access point channel See the manual that came with your access point for more information How do I avoid data transfer interruptions When your computer is connected to an access point data transfer interruptions may occur when using large files or if ...

Page 162: ...g a wireless LAN access point see connectivity information contained in the manual that came with your access point Why does the network connection stop when I change the encryption key Two computers with the wireless LAN functionality may lose a peer to peer network connection if the encryption key is changed You can either change the encryption key back to the original profile or re enter the ke...

Page 163: ...ity software or you may not be able to communicate with the device What should I do if I cannot find the Bluetooth device with which I want to communicate Check that the Bluetooth functionality of the device with which you want to communicate is on See the other device s manual for more information If the device with which you want to communicate is already communicating with another Bluetooth dev...

Page 164: ... a custom Bluetooth security level is selected click the Default level button 4 Click OK The data transfer distance can be shorter than 10 meters depending on existing obstacles between the two devices on radio wave quality and on the operating system or the software in use Move your computer and Bluetooth devices closer to each other If the device with which you want to communicate is already com...

Page 165: ... it is connected Identify and remove obstacles between your computer and the device to which it is connected Note that due to limitations of the Bluetooth standard large files may occasionally be corrupted during continuous transfer due to electromagnetic interference in the environment Why does the message requesting authentication appear The target Bluetooth enabled device is requesting connecti...

Page 166: ...ee if use of the Bluetooth functionality on the computer is permitted Why can t I connect to a Bluetooth device by specifying its IP address on a Personal Area Network PAN The Bluetooth utility software uses Dynamic Host Configuration Protocol DHCP to assign IP addresses to active wireless devices If you specify a fixed IP address for the device to which you want to connect the utility cannot assi...

Page 167: ...unication in Personal Area Network User mode you cannot establish a connection from your computer Why can t I use the Bluetooth utility software when I switch a user If you switch a user without logging off your system the Bluetooth utility software will not work successfully Be sure to log off before switching a user To log off from your system click Start and then Log Off ...

Page 168: ...e sure your computer is on If power supply to the optical disc drive is disabled by VAIO Power Management the substitute drive eject button on the optical disc drive will not work Use the disc drive eject button located above the keyboard Note that it will take a while to eject the drive tray if the optical disc drive is not powered If the drive eject button does not work click Start and then My C...

Page 169: ...mage If you need to clean the disc see On Handling Discs page 142 for instructions If you are playing a disc and cannot hear sound do any of the following Check if the volume is turned off or minimized by the Fn F2 or Fn F3 keys respectively Double click the Volume icon on the taskbar and click to cancel the Master Volume Mute All and Wave Mute check boxes Check the volume setting in the audio mix...

Page 170: ...t selected You can confirm the driver software by selecting the Driver tab and clicking Driver Details 8 Click OK to close the window Make sure an adhesive label is not affixed to a disc Adhesive labels can come off while the disc is in the optical disc drive and damage the drive or cause it to malfunction If a region code warning appears the disc may be incompatible with the optical disc drive Ch...

Page 171: ...able media Check which DVD recordable format is compatible with your optical disc drive Note the possibility that some brands of DVD recordable media do not work What should I do if I cannot use the optical disc drive after unplugging USB Mass Storage Device in the Safely Remove Hardware window The optical disc drive will be disabled if you unplug USB Mass Storage Device in the Safely Remove Hardw...

Page 172: ... mode is set to the external display press the Fn F7 keys See Combinations and Functions with the Fn Key page 32 for more information Why doesn t my screen display a video If the external display is selected for the display output and the external display is disconnected you cannot display a video on your computer screen Stop video playback change the display output to the computer screen and then...

Page 173: ...elect the desired power scheme from the drop down list 6 On the VAIO Power Management tab select No change for LCD Brightness 7 Click OK The preference for the LCD brightness adjusted with the Fn F5 F6 keys is saved and the brightness of your computer screen remains unchanged regardless of operating conditions What should I do if the external display remains blank If you cannot change the display ...

Page 174: ...ctioning after your computer resumes from a power saving mode Standby or Hibernate then restart the computer If the bidirectional communication functions are provided with your printer disabling the functions on your computer may enable printing Follow these steps 1 Click Start and then Control Panel 2 Click Printers and Other Hardware 3 Click Printers and Faxes 4 Right click the printer icon and ...

Page 175: ...rned on and is properly plugged into the microphone jack on your computer How can I prevent microphone feedback Microphone feedback occurs when the microphone receives the sound from a sound output device such as a speaker To prevent this problem Keep the microphone away from a sound output device Turn down the volume of the speakers and the microphone ...

Page 176: ... connected If the pointer does not move while a software application is running press the Alt F4 keys to close the application window If the Alt F4 keys do not work click Start Turn Off Computer and then Restart If your computer does not restart press the Ctrl Alt Delete keys and select Restart from the Shut Down menu If this procedure does not work press and hold the power button until the comput...

Page 177: ...ugh to hear sound If your speakers require external power make sure the speakers are connected to a power source See the manual that came with your speakers for more information Check the Windows volume controls by clicking the volume icon on the taskbar What should I do if I do not hear sound from the built in speakers If you are using a program that has its own volume control make sure the volum...

Page 178: ... does not move while a software application is running press the Alt F4 keys to close the application window If the Alt F4 keys do not work click Start Turn Off Computer and then Restart If your computer does not restart press the Ctrl Alt Delete keys and select Restart from the Shut Down menu If this procedure does not work press and hold the power button until the computer turns off Turning off ...

Page 179: ...ge the keyboard configuration follow these steps 1 Click Start and then Control Panel 2 Click Date Time Language and Regional Options and click Regional and Language Options 3 Change the settings as desired What should I do if I cannot enter certain characters with the keyboard If you cannot enter U I O P J K L M and so on the Num Lk key may be activated Check that the Num lock indicator is off If...

Page 180: ...ter 4 Reconnect the floppy disk drive by inserting the USB connector into the USB port 5 Restart the computer by clicking Start Turn Off Computer and then Restart What should I do if I cannot write data to a floppy disk Make sure the floppy disk is properly inserted in the drive If the disk is inserted properly and you are still unable to write data to it the disk may be full or write protected Yo...

Page 181: ...slot on the VAIO Power Management tab in the Power Options window you cannot use the PC Card To change the settings see Protecting Data from Unauthorized Use page 120 or Managing Power with VAIO Power Management page 117 Why doesn t my computer recognize attached devices For some PC Cards if you alternate between Normal mode and Standby or Hibernate mode while the card is inserted into the PC Card...

Page 182: ...53 Can I copy images from a digital camera using Memory Stick media Yes and you can view video clips that you have recorded with Memory Stick media compatible digital cameras Why can t I write data to Memory Stick media Some versions of Memory Stick media are equipped with an erasure prevention switch to protect data from accidental erasure or overwriting Make sure the erasure prevention switch is...

Page 183: ...tlet Try using another USB port on your computer The driver could be installed to the specific port you used the first time you connected the device See the manual that came with your USB device for more information You may need to install software before you connect the device Try connecting a simple low powered device such as a mouse to test if the port is working at all USB hubs may prevent a d...

Page 184: ...e any problem with the computer you can access the VAIO Link Web site for troubleshooting Go to http www vaio link com e Support This interactive part of our Web site http www vaio link com allows you to get in contact with our dedicated support team over the Internet Using a personalized account you can log your technical queries with ease VAIO Link help lines Before contacting VAIO Link by telep...

Page 185: ...AIO Link e Support Web Portal How can I access the e Support portal When you register your computer you will automatically receive an e mail with the link to the e Support Web Portal your Customer ID and some basic explanation a few hours later All you need to do is activate your account by clicking on the provided link in the e mail You are now ready to create your first case You can access the e...

Page 186: ...rom Monday till Friday between 8am and 6pm Is there a cost involved for using e Support No this is a complete free of charge service offered to all registered VAIO customers How do I know when the e Support Team has handled my query case As soon as your case has been dealt with by our e Support Team you will receive an e mail notifying you that your case has been updated ...

Page 187: ... trademarks or registered trademarks of Intel Corporation Microsoft Windows XP Professional Windows Vista Windows Media Center Edition MS Works Microsoft Office 2007 Trial Microsoft Office Ready 2007 and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the U S and other countries Adobe Adobe Acrobat Standard Adobe Reader Adobe Premiere Elements Adobe Premiere Pr...

Page 188: ...and trade names are those of their respective owners Design and specifications are subject to change without notice SD Logo is a trademark SDHC Logo is a trademark MultiMediaCard is a trademark of MultiMediaCard Association All other names of systems products and services are trademarks of their respective owners In the manual the or marks are not specified Specifications are subject to change wit...

Page 189: ... 2007 Sony Corporation n ...

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