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Troubleshooting
CDs and DVDs
Why does my computer freeze when I try to read a disc?
The disc that your computer is trying to read may be dirty or damaged. Follow these steps:
1
Restart the computer by clicking Start, Turn Off Computer, and Restart.
2
Eject the disc from the optical disc drive.
3
Examine the disc for dirt or damage. If the disc is dirty, see On Handling Discs
for instructions on how to
clean it.
What should I do if the drive tray does not open?
❑
Make sure your computer is on.
❑
Press the drive eject button.
❑
If the drive eject button does not work, click Start and then My Computer. Right click the optical disc drive icon, and select
Eject from the shortcut menu.
❑
If none of the above options work, insert a thin, straight object (such as a paper clip) in the manual eject hole near the
drive eject button.
❑
Try restarting your computer.