Sony VGN-CR42S/B User Manual Download Page 141 | Manualshive

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Troubleshooting

Troubleshooting

This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems
have simple solutions. Try these suggestions before contacting VAIO-Link.

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Computer

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System Security

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Battery

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Built-in MOTION EYE Camera

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Internet

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Networking

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Bluetooth Technology

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Optical Discs

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Display

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Printing

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Microphone

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Mouse

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Speakers

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Touch Pad

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Keyboard

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Floppy Disks

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Audio/Video

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Summary of Contents for VGN-CR42S/B

Page 1: ...N User Guide Personal Computer V G N C R s e r i e s ...

Page 2: ...ecting a Power Source 23 Using the Battery Pack 24 Shutting Down Your Computer Safely 30 Using Your VAIO Computer 31 Using the Keyboard 32 Using the Touch Pad 34 Using Special function Buttons 35 Using the Built in MOTION EYE Camera 37 Using the Optical Disc Drive 40 Using the ExpressCard Module 49 Using the Memory Stick Media 53 Using Other Memory Cards 58 Using the Internet 61 ...

Page 3: ...phone 84 Connecting a Universal Serial Bus USB Device 85 Connecting a Printer 88 Connecting an i LINK Device 89 Connecting to a Network LAN 91 Customizing Your VAIO Computer 92 Setting the Password 93 Using Fingerprint Authentication 100 Setting Up Your Computer with VAIO Control Center 108 Using the Power Saving Modes 110 Managing Power with VAIO Power Management 115 Configuring Your Modem 116 Up...

Page 4: ... 134 On Handling Discs 135 On Using the Battery Pack 136 On Using Headphones 137 On Handling Memory Stick Media 138 On Handling the Hard Disk 139 On Updating Your Computer 140 Troubleshooting 141 Computer 143 System Security 151 Battery 152 Built in MOTION EYE Camera 154 Internet 157 Networking 159 Bluetooth Technology 162 Optical Discs 166 Display 170 Printing 176 Microphone 177 ...

Page 5: ...n N Mouse 178 Speakers 179 Touch Pad 180 Keyboard 181 Floppy Disks 182 Audio Video 183 Memory Stick Media 184 Peripherals 185 Support Options 186 Sony Support Information 187 e Support 188 Trademarks 190 ...

Page 6: ...ter and welcome to the on screen User Guide Sony has combined leading edge technology in audio video computing and communications to provide state of the art personal computing experience External views illustrated in this manual may look slightly different from those of your computer ...

Page 7: ...ness for any particular purpose with regard to this manual the software or such other information In no event shall Sony Corporation be liable for any incidental consequential or special damages whether based on tort contract or otherwise arising out of or in connection with this manual the software or other information contained herein or the use thereof In the manual the or marks are not specifi...

Page 8: ...ctively reduce energy consumption For detailed information on the ENERGY STAR Program visit the following Web sites http www energystar gov USA http www eu energystar org Europe This computer is designed based on the ENERGY STAR standards and delivered with the following power saving settings The LCD backlight is turned off automatically after inactivity of about 15 minutes The computer enters Sle...

Page 9: ...o common problems and computer malfunctions an explanation of how to make a backup copy of your data and recover your computer system and sources of support information Instant Mode Provides a guide to use Instant Mode Regulations Guarantee EULA and Service Support Contains Sony guarantee conditions safety regulations modem regulations wireless LAN regulations wireless WAN regulations Bluetooth re...

Page 10: ... 3 Select the guide you want to read You can manually browse to the user guides by going to Computer VAIO C your C drive Documentation Documentation and opening the folder for your language To go to Web sites described in this manual by clicking their respective URLs beginning with http your computer must be connected to the Internet Specifications The online specifications describe the hardware a...

Page 11: ...urce for practical advice tutorials and demonstrations to help you learn to use your computer Use the Search feature Index or table of contents to view all Windows Help resources including those that are on the Internet To access Windows Help and Support click Start and Help and Support Or go to Windows Help and Support by pressing and holding the Microsoft Windows key and pressing the F1 key Furt...

Page 12: ...your forearms horizontal 2 with your wrists in a neutral comfortable position 3 while using the keyboard touch pad or external mouse Let your upper arms hang naturally at your sides Have breaks during sessions with your computer Excessive use of the computer may strain eyes muscles or tendons Furniture and posture Sit in a chair with good back support Adjust the level of the chair so your feet are...

Page 13: ...he display as well Lighting Choose a location where windows and lights do not cause glare and reflection on the display Use indirect lighting to avoid bright spots on the display Proper lighting adds to your comfort and work efficiency Positioning an external display When using an external display set the display at a comfortable viewing distance Make sure the display screen is at eye level or sli...

Page 14: ...is section describes how to get started using your VAIO computer Locating Controls and Ports page 15 About the Indicator Lights page 21 Connecting a Power Source page 23 Using the Battery Pack page 24 Shutting Down Your Computer Safely page 30 ...

Page 15: ... 37 D LCD screen page 129 E Num lock indicator page 21 F Caps lock indicator page 21 G Scroll lock indicator page 21 H Power button I Keyboard page 32 J Touch pad page 34 K Fingerprint sensor page 100 L Power indicator page 21 M Battery indicator page 21 N Hard disk drive indicator page 21 O Memory Stick indicator page 21 P SD memory card indicator page 21 Q WIRELESS Wireless LAN Bluetooth functio...

Page 16: ...page 35 B Stop button page 35 C Previous track button page 35 D Next track button page 35 E Built in speakers stereo F AV MODE button page 35 G Muting button page 35 H Volume buttons page 35 I CAPTURE button page 35 J DISPLAY OFF button page 35 ...

Page 17: ...ot page 58 D Optical disc drive page 40 E Optical disc drive indicator page 21 F Drive eject button page 40 G Manual eject hole page 166 H Hi Speed USB USB 2 0 port 2 page 85 I Network Ethernet port page 91 1 Your computer supports both standard and Duo size Memory Stick media 2 Supports high full low speeds ...

Page 18: ...onitor port page 77 D S VIDEO OUT port page 79 E Hi Speed USB USB 2 0 ports page 85 F i LINK 4 pin S400 port page 89 G Microphone jack page 84 H Headphones jack page 76 I WIRELESS Wireless LAN Bluetooth functionality switch page 62 Support high full low speeds ...

Page 19: ...19 n N Getting Started Back A DC IN port page 23 B Battery connector C Air vent D Modem port page 61 ...

Page 20: ...20 n N Getting Started Bottom A Air vents B Illumination lamp page 109 ...

Page 21: ...ad from or written to the media in the SD memory card slot Do not enter Sleep mode or turn off the computer when this indicator is on When the indicator is off the memory card is not being used Built in MOTION EYE camera Illuminates while the built in MOTION EYE camera is in use Optical disc drive Illuminates when data is read from or written to the optical disc media When the indicator is off the...

Page 22: ...22 n N Getting Started WIRELESS Illuminates when the WIRELESS switch is set to ON and the wireless LAN and or Bluetooth functionalities are enabled Indicator Functions ...

Page 23: ...d of the power cord into an AC outlet 2 3 Plug the cable connected to the AC adapter 3 into the DC IN port 4 on the computer The shape of the DC In plug varies depending on the AC adapter To disconnect your computer completely from AC power unplug the AC adapter Make sure that the AC outlet is easily accessible If you do not intend to use your computer for a long period of time place the computer ...

Page 24: ...computer is not fully charged at the time of delivery Installing the Battery Pack To install the battery pack 1 Turn off the computer and close the LCD screen lid 2 Slide the battery lock switch 1 inward 3 Slide the battery pack into the battery compartment until it clicks into place ...

Page 25: ... to AC power and has a battery pack installed it uses power from the AC outlet Certain rechargeable batteries do not meet Sony quality and safety standards For safety reasons this computer only functions with genuine Sony batteries designed for this model When installing another kind of battery the battery will not be charged and the computer will not function ...

Page 26: ... battery pack charges When the battery pack charges close to the maximum charge level you selected with the battery care function the battery indicator turns off To select your desired maximum charge level see Using the Battery Care Function page 28 Charge the battery pack as described in this manual from your first battery charge Battery indicator light status Meaning On The computer is using bat...

Page 27: ... the battery life The battery indicator light is on while you use the battery pack as a power source When battery life is nearly depleted both the battery and power indicator lights start blinking For some software applications and some peripheral devices your computer may not enter Hibernate mode even when battery life is low To avoid loss of data when using battery power you should save your dat...

Page 28: ...the battery care function to reduce battery degradation To use the battery care function 1 Click Start All Programs and VAIO Control Center 2 Double click Power Management and Battery Care Function 3 Click to select the Enable Battery Care Function check box 4 Select the desired maximum charge level 5 Click OK ...

Page 29: ...n and not connected to the AC adapter or if you remove the battery pack while the computer is in Sleep mode To remove the battery pack 1 Turn off the computer and close the LCD screen lid 2 Slide the battery lock switch 1 inward 3 Slide and hold the battery RELEASE latch 2 and slide the battery pack away from the computer ...

Page 30: ... as described below To shut down your computer 1 Turn off any peripherals connected to the computer 2 Click Start the arrow next to the Lock button and Shut Down 3 Respond to any prompts warning you to save documents or to consider other users and wait for the computer to turn off automatically The power indicator light turns off ...

Page 31: ...2 Using the Touch Pad page 34 Using Special function Buttons page 35 Using the Built in MOTION EYE Camera page 37 Using the Optical Disc Drive page 40 Using the ExpressCard Module page 49 Using the Memory Stick Media page 53 Using Other Memory Cards page 58 Using the Internet page 61 Using Wireless LAN WLAN page 62 Using the Bluetooth Functionality page 69 ...

Page 32: ...les among your computer screen an external display and simultaneous output to both Fn F10 zoom Changes the screen resolution to magnify restore your computer s screen view The default resolutions of the standard view and the magnified view are as follows Standard view 1280 x 800 pixels Magnified view 1024 x 600 pixels The magnified view is not as clear as the standard view as it is implemented by ...

Page 33: ...mand the states of the system and the connected peripheral devices are written to the hard disk drive and the system power is turned off To return the system to its original state use the power button to turn on the power For details on power management see Using the Power Saving Modes page 110 Combinations Feature Functions ...

Page 34: ...uch pad without connecting a mouse you will be able to use only the keyboard for pointer operations Action Description Point Slide your finger on the touch pad 1 to place the pointer 2 on an item or object Click Press the left button 3 once Double click Press the left button twice Right click Press the right button 4 once In many applications this action displays a shortcut menu Drag Slide your fi...

Page 35: ...ay CDs DVDs and music files and view the image data stored on the hard disk drive without launching Windows See the printed Instant Mode booklet for more information When the computer is on or in Sleep mode Launches VAIO Launcher for selecting the desired software You can change the default software options in VAIO Launcher To do so press and hold the AV MODE button to display the setup window Mut...

Page 36: ...on Stops playback of a CD or DVD media or a music video file stored on the hard disk drive Previous track button Plays the previous chapter file during video playback or the previous song file during audio playback Next track button Plays the next chapter file during video playback or the next song file during audio playback Special function button Functions ...

Page 37: ... computer is ready for a video conference using instant messaging software Note that launching or exiting your instant messaging or video editing software does not activate or deactivate the built in MOTION EYE camera respectively The built in MOTION EYE camera cannot be shared by more than one software application If another software application is using the camera exit the application before usi...

Page 38: ...e CAPTURE button on your computer The current image in the finder view is captured and its thumbnail image is added to the thumbnail view in the left pane of the main window When capturing an image in a dark place click the WebCam Settings icon after step 2 and select the low light or low light compensation option in the properties window WebCam Companion 2 provides many more features See the help...

Page 39: ...art movie recording 5 When finished press the CAPTURE button once again to stop movie recording The first scene of the captured movie is added to the thumbnail view in the left pane of the main window When capturing a movie in a dark place click the WebCam Settings icon after step 2 and select the low light or low light compensation option in the properties window WebCam Companion 2 provides many ...

Page 40: ... equipped with an optical disc drive To insert a disc 1 Turn on the computer 2 Press the drive eject button 1 to open the drive The tray slides out 3 Place a disc in the middle of the tray with the label side facing upward and gently push it down until the disc clicks into place ...

Page 41: ...tly Do not remove the optical disc when your computer is in a power saving mode Sleep or Hibernate Doing so may cause the computer to malfunction If you plan to use an external optical disc drive connect the drive before you launch any preinstalled disc operation program ...

Page 42: ... Your computer plays and records CDs DVDs and Blu ray Disc media depending on the model you purchased Check your specifications for the type of optical disc drive installed on your model Use the table below to see which types of media your optical disc drive supports ...

Page 43: ...scs 2 6 GB compliant with DVD RAM Version 1 0 is not supported DVD RAM Version 2 2 12X SPEED DVD RAM Revision 5 0 disc is not supported 5 Writing data to DVD R DL Double Layer discs is available only on discs supporting DVD R DL Double Layer recording 6 Writing data to DVD R DL Dual Layer discs is available only on discs supporting DVD R DL Dual Layer recording 7 Supports writing data to BD R Vers...

Page 44: ...TE SOFTWARE CONFLICTS AND CAUSE SYSTEM HANGING For inquiries about disc formats contact the individual publisher of the pre recorded disc or the manufacturer of the recordable disc 8cm disc writing is not supported To play copyright protected Blu ray Disc media continuously you need to update the AACS key Note that the AACS key update requires Internet access As with other optical media devices ci...

Page 45: ...nti virus software before writing data to a disc Do not use memory resident utility software while writing data to a disc This may cause your computer to malfunction Before using your software application to burn discs make sure you exit and close all other applications Do not place your computer into either of the power saving modes while using the preinstalled software or any disc burning softwa...

Page 46: ...not place your computer into either of the power saving modes while your computer is playing a disc Region code indicators are labeled on the DVDs to indicate in which region and on what type of player you can play the disc Unless a 2 Europe belongs to region 2 or all this means that you can play this DVD in most regions of the world is labeled on your DVD disc or on the packaging you cannot play ...

Page 47: ...appears click to select an option Copying Files to CDs To copy files to a disc Do not strike or shake your computer while writing data to a disc 1 Insert a disc into the optical disc drive If the AutoPlay window appears click Burn files to disc and follow the on screen instructions until the empty disc folder appears 2 Open the folder that contains the file s you want to copy and drag them to the ...

Page 48: ...uctions on how to use the software see the help file on your DVD software Copying Files to DVDs To copy files to a disc 1 Connect the AC adapter to the computer 2 Close all running software applications 3 Insert a disc into the optical disc drive 4 If nothing appears on the desktop then click Start All Programs and the desired DVD burning software to copy files to the disc For instructions on how ...

Page 49: ...meras camcorders music players and other audio video devices The former can accommodate either an ExpressCard 34 34mm wide or ExpressCard 54 54mm wide module as shown below and the latter an ExpressCard 34 module only Your computer is equipped with an ExpressCard 34 slot Referred to as the ExpressCard slot and the ExpressCard module in this manual ExpressCard 34 module ExpressCard 54 module ...

Page 50: ...t of the slot You do not need to shut down your computer before inserting or removing the ExpressCard module To insert an ExpressCard module 1 Push the ExpressCard slot protector to pop it out 2 Gently take hold of the ExpressCard slot protector and pull it out of the slot 3 Hold the ExpressCard module with the arrow facing upward and pointing toward the ExpressCard slot 4 Carefully slide the Expr...

Page 51: ...pressCard module Before moving your computer be sure to insert the ExpressCard slot protector into the slot If the module or adapter does not go into the slot easily remove it gently and verify you are inserting it in the proper direction Make sure you use the most recent software driver provided by the ExpressCard module manufacturer ...

Page 52: ...ssCard module To remove an ExpressCard module when your computer is off skip steps 1 to 4 1 Double click the Safely Remove Hardware icon on the taskbar 2 Select the hardware you want to unplug 3 Click Stop 4 Follow the on screen instructions to remove the ExpressCard module 5 Push in the ExpressCard module toward the computer so that the module pops out 6 Gently take hold of the ExpressCard module...

Page 53: ...tick media is a compact portable and versatile IC recording media especially designed for exchanging and sharing digital data with compatible products such as digital cameras mobile phones and other devices Because it is removable it can be used for external data storage ...

Page 54: ...nd compatible with Sony branded Memory Stick media with capacity of up to 16 GB that are available as of January 2008 However not all Memory Stick media that meet the same specifications as the compatible media are guaranteed of compatibility Inserting a Memory Stick media with multiple conversion adapters is not guaranteed of compatibility MagicGate is the general name of the copyright protection...

Page 55: ...ck Start Computer and double click the Memory Stick media icon Be sure to hold the Memory Stick media with the arrow pointing in the correct direction as you insert it into the slot To avoid damaging your computer or the Memory Stick media do not force the Memory Stick media into the slot if you cannot insert it smoothly Do not insert more than one Memory Stick media into the slot Improper inserti...

Page 56: ...a Do not remove the Memory Stick media from the slot while formatting the media This could cause a malfunction 1 Carefully slide the Memory Stick media into the slot until it clicks into place 2 Click Start and Computer to open the Computer window 3 Right click the Memory Stick media icon and select Format 4 Click Restore device defaults The size of the allocation unit and file system may change D...

Page 57: ...the computer The Memory Stick media ejects 3 Pull the Memory Stick media out of the slot Always remove the Memory Stick media gently or it may pop out unexpectedly Do not remove the Memory Stick media while the Memory Stick indicator is on If you do you may lose data Large volumes of data may take time to load so be sure the indicator is off before removing the Memory Stick media ...

Page 58: ... 2008 However not all memory card media that meet the same specifications as the compatible media are guaranteed of compatibility Always insert the correct memory card into the SD memory card slot SD memory cards with capacity of up to 2 GB and SDHC memory cards with capacity of up to 16 GB have been tested and found compatible with your computer The SD memory card slot on your computer does not s...

Page 59: ...the memory card with the arrow facing upward and pointing toward the memory card slot 3 Carefully slide the memory card into the slot until it clicks into place Do not force the card into the slot If the memory card does not go into the slot easily remove it gently and verify you are inserting it in the proper direction ...

Page 60: ... while the SD memory card indicator light is on If you do the card or its data may become damaged To remove a memory card 1 Check that the SD memory card indicator light is off 2 Push in the memory card toward the computer The memory card ejects 3 Pull the memory card out of the slot ...

Page 61: ...omputer does not work with party lines cannot be connected to a coin operated telephone and may not work with multiple telephone lines or a private branch exchange PBX Some of these connections may result in excess electrical current and could cause a malfunction in the internal modem If you connect a telephone cable coming through a splitter the modem or connected device may not work properly To ...

Page 62: ...a security protocol Wi Fi Protected Access 2 WPA2 and Wi Fi Protected Access WPA Proposed jointly by the IEEE and Wi Fi Alliance both WPA2 and WPA are specifications of standards based interoperable security enhancements that increase the level of data protection and access control for existing Wi Fi networks WPA has been designed to be forward compatible with the IEEE 802 11i specification It uti...

Page 63: ...vices is also used by other various devices Although technologies to minimize interference from other devices that use the same bandwidth are employed on wireless LAN compatible devices such interference may cause lower communication speed narrower communication range or broken wireless connections The communication speed varies depending on the distance between communication devices existence of ...

Page 64: ... or access point Each device communicates directly with other devices in the network You can set up an ad hoc network easily at home If the wireless connection is initiated by the VAIO computer channel 11 will be selected by default If the wireless connection is initiated by peer wireless LAN equipment the wireless LAN communication will make use of the channel selected by the peer wireless LAN eq...

Page 65: ...and click OK Make sure the WIRELESS indicator is lit 4 Click Start and Control Panel 5 Click View network status and tasks under Network and Internet 6 Click Set up a connection or network on the left pane The Set up a connection or network window appears 7 Select an option to specify the ad hoc network settings and click Next 8 Follow the on screen instructions See the online specifications to se...

Page 66: ...he Sony Access Point The access point bridges the wireless and wired LAN and acts as a central controller for the wireless LAN The access point coordinates transmission and reception from multiple wireless devices within a specific range The access point will select which channel to use on an infrastructure network For details on how to select the channel that will be used by the access point see ...

Page 67: ...he WIRELESS indicator is lit 5 Right click or on the taskbar and select Connect to a network 6 Select the desired access point and click Connect For WPA PSK or WPA2 PSK authentication you must enter a passphrase The passphrase is case sensitive and must be between 8 and 63 alphanumeric characters long or up to 64 characters long using numbers from 0 to 9 and letters from A to F See the online spec...

Page 68: ...omputer Stopping Wireless LAN Communication To stop wireless LAN communication Turn off the WIRELESS switch Turning off the wireless LAN functionality while accessing remote documents files or resources may result in data loss ...

Page 69: ...reless communication between your computer and other Bluetooth devices such as another computer or a mobile phone You can transfer data between these devices without cables and up to 10 meters range in open space To start Bluetooth communications 1 Turn on the WIRELESS switch 2 Double click on the taskbar to display the Wireless Device Switch window 3 Select the Enable Bluetooth Device option Make...

Page 70: ... same time on your computer Size of file being exchanged Note that due to limitations of the Bluetooth standard large files may occasionally be corrupted during continuous transfer due to electromagnetic interference in the environment All Bluetooth devices must be certified to make sure that the applicable standard requirements are maintained Even if standards are met individual device performanc...

Page 71: ...n used by third party companies As general characteristics of Bluetooth technology connecting multiple Bluetooth devices to your computer may cause bandwidth congestion resulting in poor performance of the devices Bluetooth Security The Bluetooth wireless technology has an authentication function which allows you to determine with whom you choose to communicate With the authentication function you...

Page 72: ...IO Computer Communicating with Another Bluetooth Device You can connect your computer to a Bluetooth device such as another computer a mobile phone a PDA a headset a mouse or a digital camera without the use of any cables ...

Page 73: ...t up the Bluetooth functionality For setting up and using the Bluetooth functionality search for Bluetooth information using Windows Help and Support To open Windows Help and Support click Start and Help and Support Stopping Bluetooth Communications To stop Bluetooth communications Turn off the WIRELESS switch The WIRELESS indicator turns off ...

Page 74: ...re and Sound and Bluetooth Devices 4 Click Add on the Devices tab The Add Bluetooth Device Wizard window appears 5 Click to select the My device is set up and ready to be found check box and click Next The wizard searches for Bluetooth devices in range and lists available devices if any 6 Select the device name for your Bluetooth headset and click Next 7 Enter 0000 for Use the passkey found in the...

Page 75: ... Connecting External Speakers page 76 Connecting an External Display page 77 Selecting Display Modes page 81 Using the Multiple Monitors Function page 82 Connecting an External Microphone page 84 Connecting a Universal Serial Bus USB Device page 85 Connecting a Printer page 88 Connecting an i LINK Device page 89 Connecting to a Network LAN page 91 ...

Page 76: ... external speakers 1 Plug the speaker cable 1 into the headphones jack 2 i 2 Plug the other end of the speaker cable to the external speaker 3 3 Turn down the volume of the speakers before you turn them on Make sure your speakers are designed for computer use Do not place floppy disks on the speakers their magnetic field may damage the data on the disks ...

Page 77: ...ector Connect the power cord of your external display after connecting all other cables Connecting a Computer Display You can connect a computer display monitor to your computer To connect a computer display 1 If necessary plug one end of the display s power cord 1 into your display and the other end into an AC outlet 2 Plug the display cable 2 not supplied into the monitor port 3 a on the compute...

Page 78: ...ne to your computer To connect a multimedia computer display 1 Plug the power cord of your multimedia computer display 1 into an AC outlet 2 Plug the display cable 2 not supplied into the monitor port 3 a on the computer 3 Plug the speaker cable 4 into the headphones jack 5 i on the computer 4 Plug the microphone cable 6 into the microphone jack 7 m on the computer ...

Page 79: ...n audio cable not supplied into the headphones jack on the computer and the other end to the TV 4 Switch the input channel of the TV to external input 5 Set up the TV configuration system See the manual that came with your TV for more information on installation and use If the display resolution of your computer is more than 1024 x 768 pixels a part of the image cannot be displayed on your TV If y...

Page 80: ... To connect a projector 1 Connect the power cord 1 of your projector into an AC outlet 2 Plug a display cable 2 not supplied into the monitor port 3 a on the computer 3 Plug an audio cable 4 not supplied into the headphones jack 5 i on the computer 4 Plug the display cable and the audio cable into the jack and port on the projector 6 ...

Page 81: ...ormation To select a display When the computer has an external display connected you can change the Main Clone setting as follows 1 Click Start All Programs and Catalyst Control Center 2 Click CCC 3 Follow the on screen instructions to change the settings See the help file for more information You may not be able to display the same contents on your computer screen and the external display or proj...

Page 82: ...drag objects such as an open application window or a toolbar from one display to the other Your external display may not support the Multiple Monitors function Certain software applications may not be compatible with Multiple Monitors settings Make sure that your computer does not enter Sleep or Hibernate mode while you are using Multiple Monitors mode otherwise the computer may not return to Norm...

Page 83: ...olution under Appearance and Personalization 3 Click the monitor icon marked 2 4 Select the Extend the desktop onto this monitor option 5 Click Apply and then OK If the Monitor Settings window appears click Yes Additionally you can set the display colors and resolution for each display and customize the Multiple Monitors mode ...

Page 84: ... need to use a sound input device for example to chat over the Internet you need to plug in an external microphone not supplied To connect an external microphone Plug the microphone cable 1 into the microphone jack 2 m Make sure your microphone is designed for computer use ...

Page 85: ...en moving the computer with USB devices connected avoid any shock or force to the USB ports Do not put the computer into a bag or carrying case when it has USB devices connected Connecting a USB Mouse To connect a USB mouse 1 Choose the USB port 1 you prefer to use 2 Plug the USB mouse cable 2 into the USB port You can now use your USB mouse not supplied 3 ...

Page 86: ... connect it to your computer To connect a USB floppy disk drive 1 Choose the USB port 1 you prefer to use 2 Plug the USB floppy disk drive cable 2 into the USB port Your USB floppy disk drive 3 is now ready for use When using a USB floppy disk drive do not apply force on the USB port This may cause a malfunction ...

Page 87: ...he computer to malfunction To disconnect a USB floppy disk drive To disconnect a USB floppy disk drive when your computer is off skip steps 1 to 5 1 Close all programs accessing the floppy disk drive 2 Double click the Safely Remove Hardware icon on the taskbar 3 Select the floppy disk drive you want to unplug 4 Click Stop 5 Follow the on screen instructions to remove the floppy disk drive 6 Disco...

Page 88: ...ter Using the USB Port You can connect a USB printer compatible with your version of Windows to the computer To connect a printer using the USB port 1 Plug the power cord 1 of your printer into an AC outlet 2 Choose the USB port 3 you prefer to use 3 Plug one end of a USB printer cable 2 not supplied into the USB port and the other end to your printer ...

Page 89: ...er the actual transfer rate depends on the transfer rate of the external device The optional i LINK cables may not be available in some countries or areas An i LINK connection with other compatible devices is not fully guaranteed The i LINK connection varies depending on the software applications operating system and i LINK compatible devices you use See the manual that came with your software for...

Page 90: ...ter and the other end into the DV In Out port 3 on the digital video camcorder On Sony digital video cameras ports labeled DV Out DV In Out or i LINK are i LINK compatible The Sony digital video camcorder shown here is an example your digital video camcorder may need to be connected differently You cannot access the pictures stored on a Memory Stick media when using an i LINK connection ...

Page 91: ... ask your network administrator Your computer can be connected to the network with the default settings Telephone lines cannot be connected to the network LAN connector on your computer If the network LAN connector is connected to the telephone lines mentioned below high electric current to the connector may cause damage overheating or fire Home intercom speakerphone or business use telephone line...

Page 92: ...mong other things you will learn how to use and customize the look of your Sony software and utilities etc Setting the Password page 93 Using Fingerprint Authentication page 100 Setting Up Your Computer with VAIO Control Center page 108 Using the Power Saving Modes page 110 Managing Power with VAIO Power Management page 115 Configuring Your Modem page 116 ...

Page 93: ...d is provided for the standard users to allow for changing some of the BIOS setup options as well as starting the computer To set the user password you must first set the machine password Once you have set the power on password you cannot start your computer without entering the password Make sure not to forget the password Write down your password and keep it safe and private from other people If...

Page 94: ...select Security to display the Security tab select Set Machine Password and then press the Enter key 4 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters including spaces long 5 Select Password when Power On under Security Press the space bar to change the setting from Disabled to Enabled 6 Press the or key to select E...

Page 95: ...ey several times when the VAIO logo appears 3 Enter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters including spaces long 6 Press the or key to select...

Page 96: ...nter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set Machine Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter ...

Page 97: ...ord and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter key 6 Press the or key to...

Page 98: ...gerprint sensor and you have set the Windows password in conjunction with the fingerprint authentication functionality you can substitute fingerprint authentication for password entry when turning on your computer For more information see Using Fingerprint Authentication page 100 To add the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 ...

Page 99: ...ssword 5 In the Current password field enter your current password 6 In the New password and Confirm new password fields enter a new password 7 Click Change password To remove the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click Remove your password 5 In the Current password field enter the current password that...

Page 100: ...t you can substitute fingerprint authentication for password entry when logging onto Windows Power on Security feature page 105 If you have set the power on password page 93 you can substitute fingerprint authentication for password entry when starting your computer Password Bank for quick Web site access page 106 You can substitute fingerprint authentication for entering information user accounts...

Page 101: ... after the repair work the fingerprint templates will be lost You will have to enroll them all over again The maintenance and management of data concerning fingerprint authentication must be carried out at your own risk Sony assumes no liabilities for any defects arising out of your data maintenance and management Before disposing of your computer or transferring it to a third person it is strongl...

Page 102: ... instructions To enroll a fingerprint Up to 10 fingerprints can be enrolled for each user and up to 21 fingerprints can be enrolled for logging onto your system using the Power on Security feature You can also select the finger of which fingerprint you want to use for the Power on Security feature later 1 Click Start All Programs Protector Suite QL and Control Center 2 Click Fingerprints and Initi...

Page 103: ...103 n N Customizing Your VAIO Computer If you have failed to enroll a fingerprint follow these steps to try again 1 Place the top joint of your finger on the fingerprint sensor 1 ...

Page 104: ... slow Let the fingerprint sensor take about one second to scan your fingerprint You may not be able to enroll and or have your fingerprint s recognized if your finger is excessively dry or wet wrinkled injured dirty etc Enroll more than one fingerprint in case of inability to recognize the fingerprint Up to 10 fingerprints can be enrolled per person Note that up to 21 fingerprints can be enrolled ...

Page 105: ... Windows passwords see Setting the Password page 93 Logging onto Windows If you have enrolled your fingerprints for your user account you can substitute fingerprint authentication for Windows password entry To log onto Windows swipe the finger with the enrolled fingerprint across the fingerprint sensor when the Windows log on screen appears Power on Security feature If you have set the power on pa...

Page 106: ...ncrypted archive to include a file and or folder for protection against unauthorized access The encrypted archive can be decrypted or unlocked for included file folder access by swiping your finger across the fingerprint sensor or entering the backup password you specified for encryption Using the Application Launcher The application launcher feature is available on your computer for launching you...

Page 107: ...ngerprints 1 Turn on the computer 2 Press the F2 key when the VAIO logo appears The BIOS setup screen appears If not restart the computer and press the F2 key several times when the VAIO logo appears 3 Press the or key to select Security to display the Security tab 4 Press the m key to select Clear Fingerprint Data and press the Enter key 5 At the confirmation prompt select Continue and press the ...

Page 108: ...em behavior To use VAIO Control Center 1 Click Start All Programs and VAIO Control Center 2 Select the desired control item and change the settings 3 Once finished click OK The setting of the desired item has been changed For more information about each option see the help file on VAIO Control Center Some of the control items will not be visible if you open VAIO Control Center as a standard user ...

Page 109: ...computer illuminates depending on your actions or the computer s status You can change this default activity of the lamp to make it stay unlit by following these steps 1 Click Start All Programs and VAIO Control Center 2 Click Illumination LED Setting in Others 3 Click to cancel the Enable the Illumination LED check box 4 Click OK ...

Page 110: ...computer will automatically enter Hibernate mode if the remaining battery life becomes short regardless of the power management setting you select If the battery level falls below 10 you should either connect the AC adapter to recharge the battery pack or shut down your computer and install a fully charged battery pack Using Normal Mode This is the normal state of the computer when it is in use Th...

Page 111: ... power place the computer into Hibernate mode or turn it off To activate Sleep mode Click Start the arrow next to the Lock button and Sleep When your computer is in Sleep mode you cannot insert a disc Your computer comes out of Sleep mode quicker than out of Hibernate mode Sleep mode uses more power than Hibernate mode If the battery runs down while your computer is in Sleep mode you will lose all...

Page 112: ...ically You will lose all unsaved data If the computer is not used for a certain period of time it will enter Sleep mode To modify this you can change the Sleep mode settings To change the Sleep mode settings 1 Right click the power status icon on the taskbar and select Power Options 2 Click Change plan settings under the current power plan 3 Change the time to place the computer into Sleep mode an...

Page 113: ...into Hibernate mode This power saving mode saves you the time of shutting down and resuming To activate Hibernate mode Press the Fn F12 keys The computer enters Hibernate mode Alternatively you can click Start the arrow next to the Lock button and Hibernate to place the computer into Hibernate mode When your computer is in Hibernate mode you cannot insert a disc Hibernate mode requires more time t...

Page 114: ...mode Press the power button The computer returns to its normal state If you press and hold the power button for more than four seconds your computer will turn off automatically It takes more time to return to Normal mode from Hibernate mode than from Sleep mode ...

Page 115: ...ars on the taskbar This icon indicates what kind of power source you are using at that time for example AC power Click this icon to display the window that shows your power status The VAIO Power Management functionality is added to the Windows Power Options Properties To select a power plan 1 Right click the power status icon on the taskbar and select Power Options 2 Select your desired power plan...

Page 116: ...e and Modem Options The Location Information window appears 4 Enter the required information and then click OK The Phone and Modem Options window appears 5 Select your location on the Dialing Rules tab 6 Click the Edit button to change the current configuration The Edit Location window appears Or Click the New button to configure your modem The New Location window appears 7 Check the country regio...

Page 117: ...k that your modem is listed on the Modems tab If your modem is not listed click Add and follow the wizard 10 Click Apply OK Your modem is configured Before applying new country settings make sure your phone cable is disconnected from your computer ...

Page 118: ... product warranty period we recommend that You should contact your dealer to install a new memory module You should not install it yourself if you are not familiar with upgrading memory on a computer You should not touch the connectors or open the memory module compartment cover For the type of module and the amount of memory installed on your model see the online specifications Contact VAIO Link ...

Page 119: ...ing and Removing Memory If you want to expand the functionality of your computer you can increase the memory by installing optional memory modules Before you upgrade your computer s memory read the notes and procedures in the following pages ...

Page 120: ... can damage electronic components Before touching a memory module ensure the following The procedures described in this document assume user familiarity with the general terminology associated with personal computers and with the safety practice and regulatory compliance requirements for using and modifying electronic equipment Turn off your computer and disconnect it from its power source that is...

Page 121: ...uter and any repair costs will not be covered by the warranty Do not place the memory module in a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 35 C or less than 5 C High humidity Handle the memory module with care To avoid in...

Page 122: ...omputer Removing and Installing a Memory Module To change or add a memory module 1 Shut down the computer and disconnect all peripheral devices 2 Unplug the computer and remove the battery pack 3 Wait until the computer cools down ...

Page 123: ...ading Your VAIO Computer 4 Unscrew the screw 1 first and then other five screws 2 on the bottom of the computer and remove the memory module compartment cover 5 Touch a metal object to discharge static electricity ...

Page 124: ...There are two memory module slots in the memory module compartment If your computer has only one memory module installed at the time of delivery it has been inserted in the upper slot To insert a new memory module into the lower open slot for increasing the amount of memory remove the memory module from the upper slot first and then insert the new memory module into the lower slot and reinsert the...

Page 125: ...ntil it clicks into place Do not touch any other components on the motherboard If you want to install only one memory module be sure to use the upper slot Be sure to insert the connector edge of the memory module into the slot while aligning the notch on the module with the small projection in the open slot ...

Page 126: ...10 Tighten the screws on the bottom of the computer Do not install the screw 1 in step 4 into other screw holes as doing so may cause damage to your computer because the length of the screw 1 is longer than that of other screws 2 11 Reinstall the battery pack and turn on the computer ...

Page 127: ... Turn on the computer 2 Click Start All Programs and VAIO Control Center 3 Double click the System Information icon under the System Information folder You can view the amount of system memory If the additional memory does not appear repeat the whole installation procedure and restart the computer ...

Page 128: ... Screen page 129 On Using the Power Source page 130 On Handling Your Computer page 131 On Using the Built in MOTION EYE Camera page 133 On Handling Floppy Disks page 134 On Handling Discs page 135 On Using the Battery Pack page 136 On Using Headphones page 137 On Handling Memory Stick Media page 138 On Handling the Hard Disk page 139 On Updating Your Computer page 140 ...

Page 129: ... in a while You can use a screen saver to prevent residual images The LCD screen becomes warm during operation This is normal and does not indicate a malfunction The LCD screen is manufactured using high precision technology You may however see tiny black points and or bright points red blue or green that continuously appear on the LCD screen This is a normal result of the manufacturing process an...

Page 130: ...udden power surges in an electrical storm for example Do not place heavy objects on the power cord To disconnect the cord pull it out by holding the plug Never pull the cord itself Unplug your computer from the AC outlet if you are not planning to use the computer for a long period of time Make sure that the AC outlet is easily accessible When the AC adapter is not used unplug it from the AC outle...

Page 131: ...r in a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Moisture or rain Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 35 C or less than 5 C High humidity Do not place electronic equipment near your computer The electromagnetic field of the computer may cause a malfunction U...

Page 132: ...l equipment and interface cables otherwise problems may occur Do not use cut or damaged connection cables If your computer is brought directly from a cold location to a warm one moisture may condense inside the computer In this case allow at least one hour before turning on the computer If any problems occur unplug the computer and contact VAIO Link Make sure you disconnect the power cord and remo...

Page 133: ...f the built in MOTION EYE camera regardless of your computer s power state as it may cause a malfunction of the camera The built in MOTION EYE camera is disabled while videos or still images are imported from an i LINK compatible device connected to the i LINK port Clean the lens protection cover of the built in MOTION EYE camera with a blower brush or a soft brush If the cover is extremely dirty ...

Page 134: ...of heat Keep floppy disks away from any liquid Do not let them get wet When you are not using your floppy disk always remove it from the floppy disk drive and use a storage case If the floppy disk comes with an adhesive label make sure that the label is properly affixed If the edge of the label is curled up the label may stick to the inside of the floppy disk drive and cause a malfunction or damag...

Page 135: ...olvents such as benzine thinner alcohol commercially available cleaners or anti static spray which may cause damage to the disc For normal cleaning hold the disc by its edges and use a soft cloth to wipe the surface from the center out If the disc is badly soiled moisten a soft cloth with water wring it out well and use it to wipe the surface of the disc from the center out Wipe off any remaining ...

Page 136: ...not cause for concern Keep the battery pack away from all sources of heat Keep the battery pack dry Do not open or try to disassemble the battery pack Do not expose the battery pack to any mechanical shock such as dropping it on a hard surface If you are not using your computer for a long period of time remove the battery pack from the computer to prevent damage to the battery pack If you have not...

Page 137: ...ffic hazard and is illegal in some areas It can also be potentially dangerous to play loud music while walking especially at pedestrian crossings Preventing hearing damage Avoid using headphones at high volume Hearing experts advise against continuous loud and extended play If you experience a ringing in your ears reduce the volume or discontinue use ...

Page 138: ... media in a location subject to Static electricity Electrical noise Extremely high temperatures such as in a car parked in the sun Direct sunlight High humidity Corrosive substances Use the storage case supplied with the Memory Stick media Be sure to make a backup copy of your valuable data Keep the Memory Stick media and Memory Stick Adaptors out of reach of children There is a risk of swallowing...

Page 139: ...eful when handling your computer To avoid damaging your hard disk drive Do not subject your computer to sudden movements Keep your computer away from magnets Do not place your computer in a location subject to mechanical vibration or in an unstable position Do not move your computer while the power is on Do not turn off the power or restart your computer while reading or writing data to the hard d...

Page 140: ...tion Windows Update Click Start All Programs and Windows Update and then follow the on screen instructions VAIO Update 3 Click Start All Programs VAIO Update 3 and VAIO Update Options and then follow the on screen instructions If you have not yet installed the latest updates install them with the above software To download and install the updates on the computer the computer must be connected to t...

Page 141: ...ggestions before contacting VAIO Link Computer page 143 System Security page 151 Battery page 152 Built in MOTION EYE Camera page 154 Internet page 157 Networking page 159 Bluetooth Technology page 162 Optical Discs page 166 Display page 170 Printing page 176 Microphone page 177 Mouse page 178 Speakers page 179 Touch Pad page 180 Keyboard page 181 Floppy Disks page 182 Audio Video page 183 ...

Page 142: ...142 n N Troubleshooting Memory Stick Media page 184 Peripherals page 185 ...

Page 143: ...t is plugged into a power source and turned on Make sure the brightness and contrast controls are adjusted correctly See the manual that came with your display for more information Disconnect the AC adapter and remove the battery pack Wait three to five minutes Reinstall the battery pack reconnect the AC adapter and then press the power button to turn on your computer Condensation may cause your c...

Page 144: ...ress the F2 key several times when the VAIO logo appears 2 Set the date month day year Press the Enter key 3 Press the m key to select System Time and then set the time hour minute second Press the Enter key 4 Press the key to select the Exit tab and then press the F9 key At the confirmation prompt press the Enter key 5 Select Exit Setup and press the Enter key At the confirmation prompt press the...

Page 145: ...s the Alt F4 keys several times to close the application window An application error may have been occurred Press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Restart Press and hold the power button for more than four seconds to shut down your computer Unplug the AC adapter and leave the computer for about five minutes Then plug in the AC adapter and turn on the co...

Page 146: ...your computer does not turn off press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Shut Down If the Windows Security window appears click Shut Down Turning off your computer with the Ctrl Alt Delete keys or the power button may cause loss of unsaved data If your computer still does not turn off press and hold the power button until the computer turns off Remove the...

Page 147: ...d Restart 4 If this procedure does not work press and hold the power button until the computer turns off Turning off your computer with the power button may cause loss of unsaved data What should I do if the battery indicator is blinking and my computer does not start This issue could be due to the battery pack not being installed properly To resolve this issue turn off your computer and remove th...

Page 148: ...an the maximum This is normal Because your computer s CPU utilizes a type of CPU speed controlling technology for power conservation purposes System Properties may display the CPU s current speed instead of the maximum speed What should I do if Windows does not start showing a message when I start my computer If you enter a wrong power on password three times consecutively the Enter Onetime Passwo...

Page 149: ...graphic performance in this case is not guaranteed What should I do if I cannot remember the BIOS password If you have forgotten the BIOS password contact VAIO Link to reset it A reset fee will be charged Why doesn t my screen turn off when the time selected for the automatic turn off action has passed The VAIO Original Screen Saver disables the timer setting which you can select using the Windows...

Page 150: ...he VAIO logo appears How do I check the volume of the recovery partition Your hard disk drive contains the recovery partition where data for the system recovery is stored To check the volume of the recovery partition follow these steps 1 Click Start right click Computer and select Manage 2 Click Disk Management under Storage on the left pane The volume of the recovery partition and the total volum...

Page 151: ...es 1 Connect to the Internet 2 Double click the Windows Security Alerts icon on the taskbar 3 Follow the on screen instructions to set up automatic or scheduled updates How do I keep my antivirus software updated You can keep the McAfee Internet Security Suite software program current with the latest updates from McAfee Inc To download and install the latest security updates follow these steps 1 C...

Page 152: ...uses AC power even if the battery pack is installed When should I recharge the battery pack When the battery level falls below 10 When both the battery and power indicators blink When you have not used the battery pack for a long period of time When should I replace the battery pack If the battery power is still low after charging it the battery pack may be reaching the end of its life and should ...

Page 153: ...e using battery power Your computer can enter Hibernate mode while using battery power but some software programs and peripheral devices prevent the system from entering Hibernate mode If you are using a program that prevents the system from entering Hibernate mode save your data frequently to avoid losing data See Using Hibernate Mode page 113 for information on how you can manually activate Hibe...

Page 154: ... does not indicate a malfunction If the problem persists restart your computer Why are captured images poor in quality The images captured under the fluorescent lamp may show reflection of the light A dark portion in captured images may appear as a noise If the lens protection cover is dirty you cannot take a clear shot Clean the cover See On Using the Built in MOTION EYE Camera page 133 Why do ca...

Page 155: ...tween lighting output frequency and shutter speed To reduce flicker noise change the pointing direction of the camera or the brightness of camera images In some software applications you can set an appropriate value to one of the camera properties e g light source flicker etc to eliminate flicker noise Why is the video input from the built in MOTION EYE camera suspended for a few seconds The video...

Page 156: ...art Control Panel Hardware and Sound and Device Manager 2 Double click Imaging devices 3 Right click the device name for your camera and click Update Driver Software What should I do if my computer becomes unstable when it enters a power saving mode while the built in MOTION EYE camera is in use Do not place your computer into Sleep or Hibernate mode while you are using the built in MOTION EYE cam...

Page 157: ...t the telephone number the program is dialing is correct Make sure the software you are using is compatible with your computer s modem All preinstalled Sony programs are compatible Make sure the modem is the only device connected to your telephone line Follow these steps to check the settings 1 Click Start and Control Panel 2 Click Hardware and Sound 3 Click Phone and Modem Options 4 On the Modems...

Page 158: ...ot connecting properly to other PC based modems fax machines or your ISP do any of the following Ask your telephone company to verify your telephone line is free of any line noise If your problem is fax related make sure there are no problems with the fax machine you are calling and that it is compatible with fax modems If you are having a problem connecting with your ISP make sure the ISP is not ...

Page 159: ...nd tasks under Network and Internet 3 Click Connect to a network to confirm that your access point is selected Make sure the encryption key is correct Make sure Maximum Performance is selected for Wireless Adapter Settings in the Power Options window Selecting any other option may result in a communication failure To change the settings follow these steps 1 Right click the power status icon on the...

Page 160: ...he wireless LAN data transfer speed is affected by distance and obstructions between devices and access points Other factors include device configurations radio conditions and software compatibility To maximize the data transfer speed move your computer away from obstructions or closer to any access point you may be using If you are using a wireless LAN access point the device may be temporarily o...

Page 161: ...munication failure Follow the steps in What should I do if my computer cannot connect to a wireless LAN access point page 159 to change the settings What are channels Wireless LAN communication occurs on divided frequency bands known as channels Third party wireless LAN access point channels may be preset to different channels from Sony devices If you are using a wireless LAN access point see conn...

Page 162: ...evice is also connected to other devices it may not appear on the Devices tab in the Bluetooth Devices window or you may not be able to communicate with the device What should I do if I cannot find the Bluetooth device with which I want to communicate Check that the Bluetooth functionality of the device with which you want to communicate is on See the other device s manual for more information If ...

Page 163: ...he data transfer distance can be shorter than 10 meters depending on existing obstacles between the two devices on radio wave quality and on the operating system or the software in use Move your computer and Bluetooth devices closer to each other If the device with which you want to communicate is already communicating with another Bluetooth device it may not be found or it may not be able to comm...

Page 164: ... your computer and the device to which it is connected Note that due to limitations of the Bluetooth standard large files may occasionally be corrupted during continuous transfer due to electromagnetic interference in the environment What should I do if my computer becomes unstable when I use a Bluetooth audio device Your computer may become unstable if you change a sound output device to a Blueto...

Page 165: ...vailable to a user with a standard user account on your computer Log onto the computer as a user with administrator rights Why can t I connect to a Bluetooth device with a PAN If the device to which you want to connect does not support Bluetooth communication in Personal Area Network User PANU mode you cannot connect to the device with a PAN Why can t I use the Bluetooth devices when I switch a us...

Page 166: ...optical disc drive 3 Check the disc for dirt or damage If you need to clean the disc see On Handling Discs page 135 for instructions What should I do if the drive tray does not open Make sure your computer is on Press the drive eject button If the drive eject button does not work click Start and Computer right click the optical disc drive icon and select Eject If none of the above options work ins...

Page 167: ... clean the disc see On Handling Discs page 135 for instructions If you are playing a disc and cannot hear sound do any of the following The volume may have been turned off by the muting button Press the button once again The volume may have been minimized by the volume button Press the volume button to turn up the volume loud enough to hear sound Right click the volume icon on the taskbar and clic...

Page 168: ...g the Driver tab and clicking Driver Details 7 Click OK to close the window Make sure an adhesive label is not affixed to a disc Adhesive labels can come off while the disc is in the optical disc drive and damage the drive or cause it to malfunction If a region code warning appears the disc may be incompatible with the optical disc drive Check the DVD package to make sure the region code is compat...

Page 169: ...hesive label could cause a write error or other damage What should I do if I cannot write data to DVD media Make sure you are using the correct DVD recordable media Check which DVD recordable format is compatible with your optical disc drive Note the possibility that some brands of DVD recordable media do not work The preinstalled software on your computer does not support copying DVD movies Macro...

Page 170: ...ack is installed properly and is charged See Using the Battery Pack page 24 for more information If the display mode is set to the external display press the Fn F7 keys See Combinations and Functions with the Fn Key page 32 for more information The LCD backlight of your computer may have been turned off Press any key Why can t I view the whole screen image of a DVD video on my TV screen The screen...

Page 171: ...tion follow these steps 1 Right click the desktop and select Personalize 2 Click Display Settings 3 Move the slider under Resolution to the left to reduce or to the right to increase the screen resolution How do I switch the display output from my screen to TV See Selecting Display Modes page 81 Alternatively you can press the Fn F7 keys to view the image either on your computer screen or on your ...

Page 172: ...your computer may be insufficient for displaying high resolution videos In this case lower the resolution of the LCD screen To change the screen resolution follow these steps 1 Right click the desktop and select Personalize 2 Click Display Settings 3 Move the slider under Resolution to the left to reduce or to the right to increase the screen resolution You can confirm the value of the total avail...

Page 173: ... returns to Normal mode from Sleep or Hibernate mode To save your preference for the brightness follow these steps 1 Right click the power status icon on the taskbar and select Power Options 2 Click Change plan settings under the current power plan 3 Click Change advanced power settings 4 Select the Advanced settings tab 5 Double click Display 6 Adjust the LCD brightness setting in the item for br...

Page 174: ... your preference for the brightness follow these steps 1 Click Start and Control Panel 2 Click Hardware and Sound 3 Click Change when the computer sleeps under Power Options 4 Click Change advanced power settings 5 Scroll down the list and double click ATI Graphics Power Settings 6 Double click ATI PowerPlay Settings 7 Change the current option for On battery to Maximum Performance 8 Click OK ...

Page 175: ...or changing the options to detect the external display Then try the Fn F7 keys to change the display output How do I run Windows Aero This Q A entry applies to selected models only To run Windows Aero follow these steps 1 Click Start and Control Panel 2 Click Customize colors under Appearance and Personalization 3 Click Open classic appearance properties for more color options 4 Select Windows Aer...

Page 176: ...nter is not functioning after your computer resumes from a power saving mode Sleep or Hibernate then restart the computer If the bidirectional communication functions are provided with your printer disabling the functions on your computer may enable printing Follow these steps 1 Click Start and Control Panel 2 Click Printer under Hardware and Sound 3 Right click the printer icon and select Propert...

Page 177: ...rned on and is properly plugged into the microphone jack on your computer How can I prevent microphone feedback Microphone feedback occurs when the microphone receives the sound from a sound output device such as a speaker To prevent this problem Keep the microphone away from a sound output device Turn down the volume of the speakers and the microphone ...

Page 178: ...re application is running press the Alt F4 keys to close the application window If the Alt F4 keys do not work click Start the arrow next to the Lock button and Restart to restart your computer If your computer does not restart press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Restart If the Windows Security window appears click Restart If this procedure does not ...

Page 179: ...ugh to hear sound If your speakers require external power make sure the speakers are connected to a power source See the manual that came with your speakers for more information Check the Windows volume controls by clicking the volume icon on the taskbar What should I do if I do not hear sound from the built in speakers If you are using a program that has its own volume control make sure the volum...

Page 180: ...g press the Alt F4 keys to close the application window If the Alt F4 keys do not work click Start the arrow next to the Lock button and Restart to restart your computer If your computer does not restart press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Restart If the Windows Security window appears click Restart If this procedure does not work press and hold the ...

Page 181: ...ed To change the keyboard configuration follow these steps 1 Click Start and Control Panel 2 Click Clock Language and Region and click Regional and Language Options 3 Change the settings as desired What should I do if I cannot enter certain characters with the keyboard If you cannot enter U I O P J K L M and so on the Num Lk key may be activated Check that the Num lock indicator is off If the Num ...

Page 182: ...Wait for the LED indicator on the floppy disk drive to turn off 3 Push the eject button to remove the disk and disconnect the USB floppy disk drive from your computer 4 Reconnect the floppy disk drive by inserting the USB connector into the USB port 5 Restart the computer by clicking Start the arrow next to the Lock button and Restart What should I do if I cannot write data to a floppy disk Make s...

Page 183: ... software application an operating system and a compatible i LINK device Not all products with an i LINK connection can communicate with each other See the manual that came with your compatible i LINK device for more information on operating conditions and proper connection Before connecting compatible i LINK PC peripherals to your system such as a CD RW or hard disk drive confirm their operating ...

Page 184: ...at a Memory Stick media page 56 Why can t I save music files onto my Memory Stick media Copyright protected music cannot be checked out to any Memory Stick media other than those with the MagicGate logo Use of recorded music requires permission from the copyright holders Sony is not responsible for music files that cannot be recorded from a CD or downloaded from other sources Can I copy images fro...

Page 185: ...tlet Try using another USB port on your computer The driver could be installed to the specific port you used the first time you connected the device See the manual that came with your USB device for more information You may need to install software before you connect the device Try connecting a simple low powered device such as a mouse to test if the port is working at all USB hubs may prevent a d...

Page 186: ...186 n N Support Options Support Options This section contains information on where to go for answers to questions about your VAIO computer Sony Support Information page 187 e Support page 188 ...

Page 187: ...the VAIO Link Web site for troubleshooting Go to http www vaio link com e Support This interactive part of our Web site http www vaio link com allows you to get in contact with our dedicated support team over the Internet Using a personalized account you can log your technical queries with ease VAIO Link help lines Before contacting VAIO Link by telephone try to solve the problem by reading the pr...

Page 188: ...AIO Link e Support Web Portal How can I access the e Support portal When you register your computer you will automatically receive an e mail with the link to the e Support Web Portal your Customer ID and some basic explanation a few hours later All you need to do is activate your account by clicking on the provided link in the e mail You are now ready to create your first case You can access the e...

Page 189: ...rom Monday till Friday between 8am and 6pm Is there a cost involved for using e Support No this is a complete free of charge service offered to all registered VAIO customers How do I know when the e Support Team has handled my query case As soon as your case has been dealt with by our e Support Team you will receive an e mail notifying you that your case has been updated ...

Page 190: ...l Pentium and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation Microsoft Windows Vista Windows Media Center Edition MS Works Microsoft Office 2007 Home Student Microsoft Office Ready 2007 and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the U S and other countries i LINK is a trademark of Sony used only to designate that a product...

Page 191: ...are those of their respective owners Design and specifications are subject to change without notice The ExpressCard word mark and logos are owned by the PCMCIA and any use of such marks by Sony Corporation is under license Other trademarks and trade names are those of their respective owners SD Logo is a trademark SDHC Logo is a trademark MultiMediaCard is a trademark of MultiMediaCard Association...

Page 192: ... 2008 Sony Corporation n ...

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