Sony VGC-LM2E, Troubleshooting Manual

Page: 34 / 44

34
If Windows does not start
Follow these steps to get your computer back to normal when you cannot
start Windows:
1 Try any of the following:
❑
Restore system files from the latest restore point when your
computer was working normally (see page 26).
❑
Restore your data from the backup copy made with the Windows
Complete PC Backup and Restore feature (available on models
with Windows Vista Ultimate or Windows Vista Business only)
(see page 24).
You cannot restore your files which you have changed or created
after the backup. If you have such files and want to restore them,
make backup copies of them with the
Rescue Data software. For
instructions on how to use the Rescue Data software, see “To back
up your data with Rescue Data” on page 28.
2 Make backup copies of your files with the Rescue Data software if you
have not yet made them (see page 28).
3 Examine your computer hardware (a CPU, memory module, hard disk,
etc.) with the
VAIO Hardware Diagnostics software.
For instructions on how to use the software, see the help file on the
VAIO Hardware Diagnostics software.
4 If you still cannot start Windows, recover your computer system
(see page 35).