Sony VAIO VPCEE Series User Manual Download Page 107

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107

Troubleshooting >

Troubleshooting

This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems
have simple solutions. If these suggestions fail to solve your problems, use the

VAIO Care

. To launch the software, see

Using the VAIO Care

(page 31)

If the problems still cannot be solved and you need assistance, visit the Sony online support web site at the following URLs:

❑

For customers in USA

http://esupport.sony.com/EN/VAIO/

❑

For customers in Canada

http://www.sony.ca/support/

❑

For customers in Spanish-speaking Latin American countries or areas

http://esupport.sony.com/ES/VAIO/LA

❑

For customers in Brazil

http://esupport.sony.com/PT/VAIO/BR/

Some features and options in this section may not be available on your computer.

❑

Computer Operations

(page 109)

❑

System Update / Security

(page 115)

❑

Recovery

(page 116)

❑

Battery Pack

(page 118)

❑

Built-in Camera

(page 120)

❑

Networking (LAN/Wireless LAN)

(page 122)

Summary of Contents for VAIO VPCEE Series

Page 1: ...N User Guide Personal Computer VPCEE Series VPCEF Series ...

Page 2: ...ng the Special function Button 36 Using the Built in Camera 37 Using the Optical Disc Drive 38 Using Memory Stick 44 Using Other Modules Memory Cards 50 Using the Internet 54 Using the Network LAN 55 Using the Wireless LAN 56 Using the Bluetooth Function 60 Using Peripheral Devices 65 Connecting External Speakers or Headphones 66 Connecting an External Display 67 Selecting Display Modes 72 Connect...

Page 3: ...04 Handling Memory Stick 105 Handling the Built in Storage Device 106 Troubleshooting 107 Computer Operations 109 System Update Security 115 Recovery 116 Battery Pack 118 Built in Camera 120 Networking LAN Wireless LAN 122 Bluetooth Technology 125 Optical Discs 129 Display 133 Printing 137 Microphone 138 Speakers 139 Touch Pad 141 Keyboard 142 Floppy Disks 143 Audio Video 144 Memory Stick 146 Peri...

Page 4: ...slightly different from those of your computer How to find specifications Some features options and supplied items may not be available on your computer To find out about the configuration of your computer visit the Sony online support web site at the following URLs For customers in USA http esupport sony com EN VAIO For customers in Canada http www sony ca support For customers in Spanish speakin...

Page 5: ...nformation about your VAIO computer 1 Printed Documentation Quick Start Guide An overview of components connection set up information etc Safety Information Safety guidelines and owner information Before activating the wireless functions such as the wireless LAN and Bluetooth technology read the Safety Information carefully ...

Page 6: ...llowing categories to find the answers you need Get started with my VAIO Get help with Internet and wireless setup security setup personalizing your VAIO computer creating Recovery Media and more Use my VAIO Get assistance with your VAIO computer by accessing interactive VAIO tutorials how to articles the VAIO technology page specifications and system and software information You can find useful d...

Page 7: ...u on a specific program SmartWi Connection Utility Help Information about setting up Bluetooth wireless LAN GPS and wireless WAN functions Some features and options may not be available on your computer See the specifications to find out about the configuration of your computer To access this on screen guide 1 Click Start All Programs and SmartWi Connection Utility 2 Click SmartWi Connection Utili...

Page 8: ...solutions online For customers in USA http esupport sony com EN VAIO For customers in Canada http www sony ca support For customers in Spanish speaking Latin American countries or areas http esupport sony com ES VAIO LA For customers in Brazil http esupport sony com PT VAIO BR Operating system online support web site Your computer comes preinstalled with a Microsoft Windows operating system For op...

Page 9: ... back panel or inside the battery compartment of your Sony VAIO computer The serial number is the last 7 digits of the number below the barcode 3 The operating system on your computer 4 The hardware component or the software program that is causing the problem 5 A brief description of the problem 5 In Store Service Support available in USA only Make an appointment with a Sony certified technician ...

Page 10: ...ont of you Keep your forearms horizontal with your wrists in a neutral comfortable position while using the keyboard or the pointing device Let your upper arms hang naturally at your sides Take frequent breaks while using your computer Excessive use of the computer may strain eyes muscles or tendons Furniture and posture Sit in a chair with good back support Adjust the level of the chair so your f...

Page 11: ... level of the display as well Lighting Choose a location where windows and lights do not cause glare and reflection on the display Use indirect lighting to avoid bright spots on the display Proper lighting adds to your comfort and work efficiency Positioning an external display When using an external display set the display at a comfortable viewing distance Make sure the display screen is at or sl...

Page 12: ...omputer Upon completion connect one device for example a printer an external hard disk drive a scanner and so on at a time following the manufacturer s instructions Locating Controls and Ports page 13 About the Indicator Lights page 15 Connecting a Power Source page 16 Using the Battery Pack page 18 Shutting Down Your Computer Safely page 25 Using the Power Saving Modes page 26 Keeping Your Comput...

Page 13: ...trol and Port Mark List Control port mark Control port name MOTION EYE Built in MOTION EYE camera page 37 WIRELESS WIRELESS switch page 56 page 60 Memory Stick Duo slot page 44 Your computer supports only Duo size Memory Stick SD SD memory card slot page 50 1 Power button ASSIST ASSIST button page 36 USB port page 74 Compliant with the USB 2 0 standard and supports high full low speeds Network LAN...

Page 14: ...t in microphone monaural Located on the left side of the built in MOTION EYE camera Media Access indicator page 15 Located between the Memory Stick Duo slot and the SD memory card slot Security slot Located on the right end on the right side of the computer DC IN port Located on the left end on the left side of the computer Memory module compartment cover page 86 Located on the bottom of the compu...

Page 15: ...ot in use Disc drive Illuminates while data access to the built in storage device or the optical disc drive is in progress Do not place the computer into Sleep mode or turn it off while this indicator light is lit Num lock Press the Num Lk key to activate the numeric keypad Press it a second time to deactivate the numeric keypad The numeric keypad is not active when the indicator light is unlit Ca...

Page 16: ...y connected to an AC power source and has a battery pack installed it uses power from the AC outlet Use only the supplied AC adapter for your computer To use the AC adapter 1 Plug one end of the power cord 1 into the AC adapter 3 2 Plug the other end of the power cord into an AC outlet 2 3 Plug the cable from the AC adapter 3 into the DC IN port 4 on the computer The shape of the DC In plug varies...

Page 17: ...uter completely from an AC power source unplug the AC adapter from the AC outlet Make sure that an AC outlet is easily accessible If you do not intend to use your computer for an extended period of time place the computer into Hibernate mode See Using Hibernate Mode page 28 ...

Page 18: ...talling Removing the Battery Pack To install the battery pack 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK switch to the unlock position 3 Slide the battery pack diagonally into the battery compartment until the projection 1 on either side of the battery compartment fits into the U shaped cut 2 on either side of the battery pack ...

Page 19: ...etting Started Using the Battery Pack 4 Push the battery pack down into the compartment until it clicks into place 5 Slide the battery LOCK switch to the LOCK position to secure the battery pack on the computer ...

Page 20: ...C adapter 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK switch to the unlock position 3 Slide and hold the battery RELEASE latch put your fingertip underneath the tab on the battery pack and lift the battery pack in the direction of the arrow and then slide it away from the computer This computer is designed to operate only with genuine Sony battery packs ...

Page 21: ...attery pack charges close to the maximum charge level you selected the charge indicator turns off Charge the battery pack as described in this manual from your first battery charge Charge indicator status Meaning Lit in orange The battery pack is charging Blinks along with the green power indicator The battery pack is running out of power Normal mode Blinks along with the orange power indicator Th...

Page 22: ...ium ion battery pack and can be recharged any time Charging a partially discharged battery pack does not affect the life of battery While some software applications or peripheral devices are in use your computer may not enter Hibernate mode even when the remaining battery life becomes short To avoid loss of data while the computer is running on the battery you should save your data frequently and ...

Page 23: ... or the duration of use of the battery pack extends To get the most out of the battery pack check the battery charge capacity and change the battery settings To check the battery charge capacity 1 Click Start All Programs and VAIO Control Center 2 Click Power Management and Battery Additionally you can enable the battery care function to extend the life of the battery pack ...

Page 24: ...ower you can extend the battery life using the following methods Decrease the LCD brightness of your computer screen Use the power saving mode See Using the Power Saving Modes page 26 for more information Set the wallpaper in Long Battery Life Wallpaper Setting as your desktop background with the VAIO Control Center ...

Page 25: ... shut down your computer properly as described below To shut down your computer 1 Turn off any peripherals connected to the computer 2 Save your data and close all running software applications 3 Click Start and the Shut down button After a short time the computer automatically turns off Make sure the power indicator light turns off ...

Page 26: ...loss of data you should save your data frequently Mode Description Normal mode This is the normal state of your computer while it is in use The green power indicator light is lit while the computer is in this mode Sleep mode Sleep mode turns off the LCD screen and places the built in storage device s and the CPU into a low power consumption mode The orange power indicator light blinks slowly while...

Page 27: ...ep mode Click Start the arrow next to the Shut down button and Sleep To return to Normal mode Press any key Press the power button on your computer If you press and hold the power button for more than four seconds your computer will turn off automatically You will lose all unsaved data ...

Page 28: ... keys Alternatively you can click Start the arrow next to the Shut down button and Hibernate Do not move your computer before its power indicator light turns off To return to Normal mode Press the power button If you press and hold the power button for more than four seconds your computer will turn off automatically ...

Page 29: ...fficiency security and functionality The VAIO Update automatically notifies you of new updates available on the Internet and downloads and installs them on the computer Windows Update Click Start All Programs and Windows Update and then follow the on screen instructions VAIO Update 5 Click Start All Programs and VAIO Update 5 and then follow the on screen instructions Your computer must be connect...

Page 30: ...ee and McAfee SecurityCenter 2 Click the button located at the upper left corner of the window to update the software 3 Follow the on screen instructions to complete the updates When using the Norton Internet Security 1 Click Start All Programs Norton Internet Security and LiveUpdate or Norton Internet Security 2 Follow the on screen instructions to complete the updates See the help file included ...

Page 31: ...nch the VAIO Care On models with the ASSIST button Press the ASSIST button while your computer is on On models without the ASSIST button Click Start All Programs VAIO Care and VAIO Care Do not press the ASSIST button while the computer is in Hibernate mode See the help file included with the VAIO Care for more information On models with the ASSIST button pressing the ASSIST button while the comput...

Page 32: ...board page 33 Using the Touch Pad page 35 Using the Special function Button page 36 Using the Built in Camera page 37 Using the Optical Disc Drive page 38 Using Memory Stick page 44 Using Other Modules Memory Cards page 50 Using the Internet page 54 Using the Network LAN page 55 Using the Wireless LAN page 56 Using the Bluetooth Function page 60 ...

Page 33: ...brightness control Changes the LCD brightness of your computer screen To increase lighting intensity keep pressing the Fn F6 keys or press the Fn F6 keys and then the M or key To decrease lighting intensity keep pressing the Fn F5 keys or press the Fn F5 keys and then the m or key Fn T F7 display output Switches the display output between your computer screen and an external display Press the Ente...

Page 34: ...his command the states of the system and the connected peripheral devices are saved to the built in storage device and the system power is turned off To return the system to its original state use the power button to turn on the power For details on power management see Using the Power Saving Modes page 26 Combination Feature Function ...

Page 35: ...or pointer operations Action Description Point Slide your finger on the touch pad 1 to place the pointer 2 on an item or object Click Press the left button 3 once Double click Press the left button twice in a row Right click Press the right button 4 once With many applications this action displays a context sensitive shortcut menu if any Drag Slide your finger on the touch pad while pressing the l...

Page 36: ...quipped with the special button to help you use specific functions of the computer Special function button Functions ASSIST button Launches the VAIO Care while the computer on While the computer is off the ASSIST button launches the VAIO Care Rescue Do not press the ASSIST button while the computer is in Hibernate mode ...

Page 37: ... the Skype you can make a video call through the Internet Turning on the computer activates the built in camera Video calls are possible with the appropriate software Launching or exiting your instant messaging or video editing software does not activate or deactivate the built in camera Do not place your computer into Sleep or Hibernate mode while you are using the built in camera ...

Page 38: ... optical disc drive located on the right side of the computer The drive tray slides out 3 Place a disc in the middle of the drive tray with the label side facing upward and gently push it down until the disc clicks into place Do not exert pressure on the drive tray Be sure to hold the bottom of the drive tray when placing removing a disc onto from the tray 4 Close the drive tray by pushing it in g...

Page 39: ... Drive with DVD SuperMulti P P P P PR 5 P P PR PR PR PR PR P P 1 The DVD RW RAM disc drive on your computer does not support the DVD RAM cartridge Use non cartridge discs or discs with a removable cartridge 2 Writing data to single sided DVD RAM discs 2 6 GB compliant with DVD RAM Version 1 0 is not supported DVD RAM Version 2 2 12X SPEED DVD RAM Revision 5 0 disc is not supported 3 The Blu ray Di...

Page 40: ...ot supported To play copyright protected Blu ray Disc media continually update the AACS key The AACS key update requires Internet access As with other optical media devices circumstances may limit compatibility or prevent Blu ray Disc media playback VAIO computers may not support movie playback on packaged media recorded in AVC or VC1 formats at high bit rates Region settings are required for some...

Page 41: ...dio CDs created with the CD R or CD RW media Some DVD players and computer optical disc drives may not be able to play DVDs created with the DVD R DL DVD R DL DVD R DVD RW DVD R DVD RW or DVD RAM media When your computer is equipped with a Blu ray Disc drive Blu ray Disc playback is available on your computer However the drive may not be able to play some Blu ray Disc content or the computer may b...

Page 42: ...e labeled on the discs or packages to indicate in which region and on what type of player you can play the disc If the region code indicates all you can play this disc in most regions of the world If the region code for your residence area is different from the label you cannot play the disc on your computer ...

Page 43: ...lay the disc For instructions on how to use the software see the help file included with the software Copying Files to Discs To copy files to a disc 1 Insert a recordable disc into the optical disc drive Connect the AC adapter to the computer and close all running software applications before copying files to a disc 2 If nothing appears on the desktop click Start All Programs and your desired disc...

Page 44: ...n be used for external data storage Before You Use Memory Stick The Memory Stick Duo slot on your computer can accommodate the following sizes and types of media Memory Stick Duo Memory Stick PRO Duo Your computer supports only Duo size Memory stick and does not support standard size Memory Stick The Memory Stick Duo slot on your computer does not support 8 bit parallel data transfer high speed da...

Page 45: ...it gently and verify you are inserting it in the proper direction Memory Stick is automatically detected by your system and the contents of Memory Stick are displayed If nothing appears on the desktop click Start Computer and double click the Memory Stick icon The Memory Stick icon will appear in the Computer window after you insert Memory Stick into the slot Before using Memory Stick Micro M2 be ...

Page 46: ...e volumes of data may take time to load so make sure the indicator light is unlit before removing Memory Stick 1 Locate the Memory Stick Duo slot 2 Check that the Media Access indicator light is unlit 3 Push in Memory Stick toward the computer and release Memory Stick ejects 4 Pull Memory Stick out of the slot Be sure to remove Memory Stick gently or it may pop out unexpectedly ...

Page 47: ...atting the media make sure that it does not contain your valuable data Do not remove Memory Stick from the slot while formatting This could cause a malfunction 1 Locate the Memory Stick Duo slot 2 Carefully slide Memory Stick into the slot until it clicks into place 3 Click Start and Computer 4 Right click the Memory Stick icon and select Format 5 Click Restore device defaults The size of the allo...

Page 48: ...48 n N Using Your VAIO Computer Using Memory Stick 6 Click Start 7 Follow the on screen instructions It may take time to format Memory Stick depending on the media type ...

Page 49: ...nsert it smoothly Use care when inserting or removing Memory Stick from the slot Do not force it in or out of the slot Inserting Memory Stick with multiple conversion adaptors is not guaranteed of compatibility The Memory Stick slot on your computer does not support the copyright protection feature of Memory Stick Except for your personal use it is against the copyright law to use any audio and or...

Page 50: ... slot to transfer data among digital cameras camcorders music players and other audio video devices Before you use the SD memory card The SD memory card slot on your computer can accommodate the following memory cards SD memory card SDHC memory card For the latest information on compatible memory cards see Finding More about Your VAIO Computer page 5 to visit the appropriate support web site ...

Page 51: ... the SD memory card slot 2 Hold the SD memory card with the arrow pointing toward the slot 3 Carefully slide the SD memory card into the slot until it clicks into place Do not force the card into the slot The SD memory card icon will appear in the Computer window after you insert the card into the slot ...

Page 52: ...mory Cards To remove an SD memory card 1 Locate the SD memory card slot 2 Check that the Media Access indicator light is unlit 3 Push in the SD memory card toward the computer and release The SD memory card ejects 4 Pull the SD memory card out of the slot ...

Page 53: ...ndicator light is lit If you do you may lose data Do not attempt to insert a memory card or memory card adaptor of a different type into the memory card slot An incompatible memory card or memory card adaptor may cause difficulty in removing from the slot and can cause damage to your computer Notes on using the SD memory card Your computer has been tested and found compatible only with major memor...

Page 54: ...ct your computer to the Internet ask your ISP To connect your computer to the Internet using the wireless LAN function you need to set up the wireless LAN network See Using the Wireless LAN page 56 for more information When you connect your computer to the Internet be sure to take appropriate security measures to protect the computer against online threats Depending on the service contract with yo...

Page 55: ...ices required for LAN access ask your network administrator You can connect your computer to any network without changing the default settings Do not plug a telephone cable into the network LAN port on your computer If the network LAN port is connected to one of the telephone lines mentioned below high electric current to the port may cause damage overheating or fire Home intercom speakerphone or ...

Page 56: ... n standard which specifies the type of technology used See the specifications to find out about the configuration of your computer WLAN standard Frequency band Remarks IEEE 802 11a 5 GHz IEEE 802 11b g 2 4 GHz The IEEE 802 11g standard provides higher speed communications than the IEEE 802 11b standard IEEE 802 11n 5 GHz 2 4 GHz On models compliant with the IEEE 802 11b g n standard only the 2 4 ...

Page 57: ...y vary depending on the following conditions Distance between communication devices Existence of obstacles between devices Device configuration Radio conditions Ambient environment that includes existence of walls and materials of such walls Software in use Communications may be cut off depending on radio conditions Actual communication speed may not be as fast as the one displayed on your compute...

Page 58: ...ser authentication using 802 1X and Extensible Authentication Protocol EAP Data encryption protects the vulnerable wireless link between clients and access points Besides that there are other typical LAN security mechanisms to ensure privacy such as password protection end to end encryption virtual private networks and authentication WPA2 the second generation of WPA provides stronger data protect...

Page 59: ...LAN function To use the wireless LAN function you first need to set up the wireless LAN function Use the SmartWi Connection Utility to set up the wireless LAN function See the SmartWi Connection Utility Help for more information To access this on screen guide 1 Click Start All Programs and SmartWi Connection Utility 2 Click SmartWi Connection Utility Help ...

Page 60: ...mobile phone You can transfer data between these devices without cables at a range of up to 33 feet 10 meters in an open area To use the Bluetooth function Be sure to turn on the WIRELESS switch before starting the Bluetooth function To use the Bluetooth function you first need to set up the Bluetooth function Use the SmartWi Connection Utility to set up the Bluetooth function See the SmartWi Conn...

Page 61: ...on you can prevent any anonymous Bluetooth devices from accessing your computer The first time two Bluetooth devices communicate a common passkey a password required for authentication should be determined for both devices to be registered Once a device is registered there is no need to re enter the passkey The passkey can be different each time but must be the same at both ends For certain device...

Page 62: ...le phone a PDA a headset a mouse or a digital camera without the use of any cables To communicate with another Bluetooth device To communicate with another Bluetooth device you first need to set up the Bluetooth function For information on setting up and using the Bluetooth function see Windows Help and Support Be sure to turn on the WIRELESS switch before starting the Bluetooth function ...

Page 63: ...ard and electromagnetic interference in the environment All Bluetooth devices must be certified to make sure that the applicable standard requirements are maintained Even if standards are met individual device performance specifications and operation procedures can vary Data exchange may not be possible in all situations Video and audio may not be synchronized if you play videos on your computer w...

Page 64: ... other devices depending on the manufacturer or the software version employed by the manufacturer Connecting multiple Bluetooth devices to your computer may cause channel congestion resulting in poor performance of the devices This is normal with Bluetooth technology and does not indicate a malfunction ...

Page 65: ...nctionality to your VAIO computer by using the various ports on the computer Connecting External Speakers or Headphones page 66 Connecting an External Display page 67 Selecting Display Modes page 72 Connecting an External Microphone page 73 Connecting a USB Device page 74 ...

Page 66: ...nect external sound output devices not supplied such as speakers or headphones to your computer To connect external speakers Make sure your speakers are designed for computer use Turn down the volume of the speakers before you turn them on Connect external speakers 1 to the headphones jack 2 i with a speaker cable 3 not supplied ...

Page 67: ...splay Connecting an External Display You can connect an external display not supplied to your computer For example you can use the computer with a computer display or a projector Some features and options in this section may not be available on your computer ...

Page 68: ...tor to your computer To connect a computer display or a projector 1 Plug the power cord 1 of your external display or the projector into an AC outlet 2 Connect the external display or the projector to the monitor port 2 on the computer with a display cable 3 If necessary connect the headphones jack on the projector and the headphones jack 4 i on the computer with a speaker cable 5 ...

Page 69: ...ed content connect an HDCP compliant monitor to your computer If your computer has a non compliant monitor connected you will not be able to play or view any copyright protected content If the external computer display is equipped with an HDMI input port plug one end of an HDMI cable into the HDMI output port on the computer and the other end into the HDMI input port on the computer display To con...

Page 70: ...or detailed instructions see How do I change the sound output device page 144 1 Plug the power cord of your TV 1 into an AC outlet 2 Plug one end of an HDMI cable 2 to the HDMI output port 3 on the computer and the other end to the TV 3 Switch the input channel of the TV to external input 4 Set up the TV configuration system If a device driver other than the one provided by Sony is used the image ...

Page 71: ...from the device connected to the HDMI output port you need to change the device for sound output For detailed instructions see How do I change the sound output device page 144 1 Turn on the TV and set its input to the HDMI input 2 Turn on the home theater receiver or surround sound decoder device and set its input to the HDMI input 3 Plug one end of an HDMI cable to the HDMI input port on the home...

Page 72: ...ector at the same time depending on the type of your external display or projector Turn on the external display before turning on your computer To select a display mode with the Fn F7 keys You can select a display mode with the Fn F7 keys See Combinations and Functions with the Fn Key page 33 for more information To select a display mode from the display settings 1 Right click on the desktop and s...

Page 73: ...icrophone Connecting an External Microphone You can connect an external microphone not supplied to your computer To connect an external microphone Plug the microphone cable 1 into the microphone jack 2 m Make sure your microphone is designed for computer use ...

Page 74: ...necting a USB Device You can connect a Universal Serial Bus USB device such as a mouse a floppy disk drive a speaker or a printer to your computer To connect a USB device 1 Choose the USB port 1 you prefer to use 2 Plug the USB device cable 2 into the USB port ...

Page 75: ...n Be sure to use a USB printer compatible with your version of Windows to print documents For information on how to remove a USB device see the manual that came with the device To protect your computer and or USB devices from damage observe the following When moving the computer with USB devices connected avoid exposing the USB ports to shock or impact Do not put the computer into a bag or carryin...

Page 76: ...is section briefly describes how to change the main settings of your VAIO computer Among other things you will learn how to use and customize the look of your Sony software and utilities Setting the Password page 77 Using AMD V page 84 Using the VAIO Control Center page 85 ...

Page 77: ...e computer User password Allows the standard users to change some of the BIOS setup options as well as to start the computer To set the user password you must first set the machine password Entry of the power on password will be prompted after the VAIO logo appears to start your computer If you forget the machine password the password needs to be reset and a fee will be charged To reset the passwo...

Page 78: ...logo appears 3 Press the or key to select Security to display the Security tab select Set Machine Password and then press the Enter key 4 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters long including spaces 5 Select Password when Power On under Security and press the Enter key 6 Change the setting from Disabled to ...

Page 79: ...puter and press the F2 key several times when the VAIO logo appears 3 Enter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters long including spaces 6 Pr...

Page 80: ... 3 Enter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set Machine Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the En...

Page 81: ...s 3 Enter the user password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter k...

Page 82: ...n the New password and Confirm new password fields enter the password for your account 6 Click Create password See Windows Help and Support for more information on the Windows password To change the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click Change your password 5 In the Current password field enter your c...

Page 83: ...e the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click Remove your password 5 In the Current password field enter the current password that you want to remove 6 Click Remove password ...

Page 84: ...ur computer 2 Press the F2 key when the VAIO logo appears The BIOS setup screen appears If the screen does not appear restart the computer and press the F2 key several times when the VAIO logo appears 3 Press the or key to select Advanced 4 Press the M or m key to select AMD V TM press the Enter key select Enabled and press the Enter key If the Advanced tab is not displayed in the BIOS setup windo...

Page 85: ...havior To use the VAIO Control Center 1 Click Start All Programs and VAIO Control Center 2 Select your desired control item and change the settings 3 Once finished click OK The setting of the desired item is changed For more information about each option see the help file included with the VAIO Control Center Some of the control items will not be visible if you open the VAIO Control Center as a st...

Page 86: ...le You should not install it yourself if you are not familiar with upgrading memory on a computer You should not touch the connectors or open the memory module compartment cover For assistance contact an authorized Sony service support center To find the nearest center or agent see Finding More about Your VAIO Computer page 5 The type of module and the amount of memory installed on your computer m...

Page 87: ...ry module Electrostatic discharge ESD can damage electronic components Before touching a memory module ensure the following The procedures described in this document assume user familiarity with the general terminology associated with personal computers and with the safety practice and regulatory compliance requirements for using and modifying electronic equipment Turn off your computer and discon...

Page 88: ...ternal components of your computer will result in damage to the computer and any repair costs will not be covered by the warranty Do not place the memory module in a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 95 F 35 C or l...

Page 89: ...hut down the computer and disconnect all peripheral devices 2 Unplug the computer and remove the battery pack 3 Wait about an hour until the computer cools down 4 Unscrew the screw indicated by the arrow below on the bottom of the computer and remove the memory module compartment cover 5 Touch a metal object to discharge static electricity ...

Page 90: ...the currently installed memory module as follows Pull the latches in the direction of the arrows 1 The memory module is released Make sure that the memory module tilts up and then pull it out in the direction of the arrow 2 7 Remove the new memory module from its packaging ...

Page 91: ... memory module be sure to use the lower slot Be sure to insert the connector edge of the memory module into the slot while aligning the notch on the module with the small projection in the open slot Do not force the memory module into the slot in a wrong orientation as it may cause damage to the slot and the module 9 Replace the memory module compartment cover 10 Tighten the screw on the bottom of...

Page 92: ...he amount of memory 1 Turn on the computer 2 Click Start All Programs and VAIO Control Center 3 Click System Information and System Information You can view the amount of system memory in the right pane If the additional memory does not appear repeat the installation procedure and restart the computer ...

Page 93: ... damage Safety Information page 94 Care and Maintenance Information page 97 Handling Your Computer page 98 Handling the LCD Screen page 100 Using the Power Source page 101 Handling the Built in Camera page 102 Handling Discs page 103 Using the Battery Pack page 104 Handling Memory Stick page 105 Handling the Built in Storage Device page 106 ...

Page 94: ...ime could result in discomfort or burns Use only specified peripheral equipment and interface cables Power Source Do not place the AC adapter in contact with your skin Remove the AC adapter away from your body if it becomes warm and causes discomfort Do not place heavy objects on the power cord or this could cause a fire To disconnect the power cord pull it out by holding the plug Never pull the c...

Page 95: ...n case of any losses or damages arising from The use of non genuine Sony battery packs or AC adapters with your VAIO computer The disassembly alteration of or tampering of any Sony battery pack Keep the battery pack away from all sources of heat Keep the battery pack dry Do not open or try to disassemble the battery pack Do not expose the battery pack to any mechanical shock such as caused by drop...

Page 96: ...e potentially dangerous to play loud music while walking especially at pedestrian crossings Preventing hearing damage Avoid using headphones at high volume Hearing experts advise against continuous loud and extended play If you experience a ringing in your ears reduce the volume or discontinue use Memory Stick Keep Memory Stick and Memory Stick adaptors out of reach of children There is a risk of ...

Page 97: ... Camera Clean the lens protection cover of the built in camera with a blower brush or a soft brush If the cover is extremely dirty wipe it off with a soft dry cloth Do not rub the cover as it is sensitive to pressure Discs Proper care of the disc is essential to its continuous reliability Do not use solvents such as benzine thinner alcohol commercially available cleaners or anti static spray which...

Page 98: ...temperature of more than 95 F 35 C or less than 41 F 5 C High humidity Do not place electronic equipment near your computer The electromagnetic field of the equipment may cause the computer to malfunction Your computer uses high frequency radio signals and may cause interference to radio or TV reception If this occurs move the computer a suitable distance away from the radio or TV Do not use cut o...

Page 99: ...id or lifting your computer The LCD screen may be sensitive to pressure or added stress and exerting pressure may damage the screen or cause it to malfunction To open the computer hold the base with one hand and gently lift the LCD screen lid with the other To carry the computer with the lid open be sure to hold the computer with both hands Use a carrying case specially designed to carry your comp...

Page 100: ... residual image disappears after a while You can use a screen saver to prevent residual images The LCD screen becomes warm during operation This is normal and does not indicate a malfunction The LCD screen is manufactured using high precision technology You may however see tiny black points and or bright points red blue or green that continuously appear on the LCD screen This is a normal result of...

Page 101: ...h other power consuming equipment such as a photocopier or a shredder You can purchase a power strip with a surge protector This device helps prevent damage to your computer caused by sudden power surges in an electrical storm for example Use the AC adapter supplied with your computer or genuine Sony products Do not use any other AC adapter as it may cause a malfunction ...

Page 102: ...e lens protection cover of the built in camera as it may cause scratches on the cover and such scratches will appear on the captured images Do not let the direct sunlight get into the lens of the built in camera regardless of your computer s power state as it may cause the camera to malfunction ...

Page 103: ...Fingerprints and dust on the surface of a disc may cause read errors Be sure to hold the disc by its edges and central hole as shown below Never affix an adhesive label to a disc This will affect the use of the disc and may result in irreparable damage ...

Page 104: ...e longer charging time Do not charge the battery pack in any way other than as described in this user guide or as designated by Sony in writing While the battery pack is in use or being charged heat builds up in the battery pack This is normal and is not cause for concern You do not need to discharge the battery pack before recharging If the battery pack quickly runs out of power after being fully...

Page 105: ...ry Stick dry Do not use or store Memory Stick in a location subject to Static electricity Electrical noise Extremely high temperatures such as in a car parked in the sun Direct sunlight High humidity Corrosive substances Use the storage case supplied with Memory Stick Be sure to make a backup copy of your valuable data When using Memory Stick Duo do not use a fine tipped pen to write on the label ...

Page 106: ... Some features and options in this section may not be available on your computer See the specifications to find out about the configuration of your computer To avoid damaging your built in storage device Do not subject your computer to sudden movements Keep your computer away from magnets Do not place your computer in a location subject to mechanical vibration or in an unstable position Do not tur...

Page 107: ...visit the Sony online support web site at the following URLs For customers in USA http esupport sony com EN VAIO For customers in Canada http www sony ca support For customers in Spanish speaking Latin American countries or areas http esupport sony com ES VAIO LA For customers in Brazil http esupport sony com PT VAIO BR Some features and options in this section may not be available on your compute...

Page 108: ...echnology page 125 Optical Discs page 129 Display page 133 Printing page 137 Microphone page 138 Speakers page 139 Touch Pad page 141 Keyboard page 142 Floppy Disks page 143 Audio Video page 144 Memory Stick page 146 Peripherals page 147 ...

Page 109: ...r strip or UPS is plugged into a power source and turned on If you are using an external display make sure it is plugged into a power source and turned on Make sure the brightness and contrast controls are adjusted correctly See the manual that came with your display for more information Unplug the AC adapter and remove the battery pack Wait three to five minutes Reinstall the battery pack plug th...

Page 110: ...rt your computer If your computer does not restart press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Restart If the Windows Security window appears click Restart If this procedure does not work press and hold the power button for more than four seconds to shut down your computer Unplug the AC adapter and leave the computer for about five minutes Then plug the AC a...

Page 111: ...elete keys and click the Shut down button If the Windows Security window appears click Shut Down If this procedure does not work press and hold the power button until the computer turns off Turning off your computer with the Ctrl Alt Delete keys or the power button may cause loss of unsaved data Unplug the AC adapter and remove the battery pack Wait three to five minutes Reinstall the battery pack...

Page 112: ...t work press and hold the power button until the computer turns off Turning off your computer with the Ctrl Alt Delete keys or the power button may cause loss of unsaved data What should I do if the charge indicator light is blinking fast and my computer does not start This problem could be due to the battery pack not being installed properly To solve this problem turn off your computer and remove...

Page 113: ...nter Onetime Password message appears and Windows will not start Press and hold the power button for more than four seconds to check that the power indicator light turns off Wait for 10 to 15 seconds then restart your computer and enter the correct password The password is case sensitive so be sure to check letters for the current case before you enter the password What should I do if my game soft...

Page 114: ...r key to select Exit select Exit Setup and then press the Enter key At the confirmation prompt press the Enter key Why doesn t my screen turn off after the automatic turn off time has passed Some software applications or screen savers are designed to temporarily disable the feature of your operating system that turns off the computer screen or places the computer into Sleep mode after a certain pe...

Page 115: ...st security threats such as viruses The Microsoft Windows operating system is preinstalled on your computer The best way to protect your computer against security threats such as viruses is to download and install the latest Windows updates regularly You can get important Windows updates by doing the following Your computer must be connected to the Internet to download the updates 1 Click Start an...

Page 116: ... disc drive not supplied How can I restore my computer system to its factory default settings There are two ways to recover your computer system from Recovery Media and from the recovery area For detailed information refer to a user guide under Use my VAIO in Help and Support page 6 or enter VAIO Care VAIO Care Rescue or VAIO Recovery Center in the search box in Help and Support page 6 How can I r...

Page 117: ... where the data for the system recovery is stored To check the volume of the recovery area follow these steps 1 Click Start right click Computer and select Manage 2 Click Disk Management under Storage in the left pane The volume of the recovery area and the total volume of the C drive are displayed in the Disk 0 row in the center pane ...

Page 118: ...e the battery pack Recharge the battery pack when The battery pack is running out of power and both the charge and power indicator lights blink You have not used the battery pack for an extended period of time When should I replace the battery pack A message prompting you to replace the battery pack appears when the battery pack reaches the end of its life You can check the battery charge capacity...

Page 119: ... to extend the life of your battery pack on the VAIO Control Center Check the settings on the VAIO Control Center What should I do if a message appears notifying of either incompatibility or the improper installation of the battery pack and my computer then enters Hibernate mode This problem could be due to the battery pack not being installed properly To solve this problem turn off your computer ...

Page 120: ...ate a malfunction If the problem persists restart your computer Why are captured images poor in quality The images captured under the fluorescent light may show reflections of light A dark portion in captured images may appear as a noise If the lens protection cover is dirty you cannot take a clear shot Clean the cover See Built in Camera page 97 Why is the video input from the built in camera sus...

Page 121: ...uter becomes unstable when it enters a power saving mode while the built in camera is in use If your computer automatically enters Sleep or Hibernate mode change the corresponding power saving mode setting To change the setting see Using the Power Saving Modes page 26 ...

Page 122: ...rol Panel 2 Click View network status and tasks under Network and Internet 3 Click Connect to a network to confirm that your access point is selected Make sure the encryption key is correct Make sure Maximum Performance is selected for Wireless Adapter Settings in the Power Options window Selecting any other option may result in a communication failure To change the settings follow these steps 1 R...

Page 123: ...r speed slow The wireless LAN data transfer speed is affected by distance and obstructions between devices and access points Other factors include device configurations radio conditions and software compatibility To maximize the data transfer speed move your computer away from obstacles or closer to any access point you may be using If you are using a wireless LAN access point the device may be te...

Page 124: ...ption may result in a communication failure Follow the steps in What should I do if my computer cannot connect to a wireless LAN access point page 122 to change the settings What are channels Wireless LAN communication uses divided frequency bands known as channels Third party wireless LAN access point channels may be preset to different channels from Sony devices If you are using a wireless LAN a...

Page 125: ...en the devices are within 33 feet 10 meters of each other What should I do if I cannot find the Bluetooth device I want to communicate with Check that the Bluetooth function of the device you want to communicate with is on See the other device s manual for more information If the device you want to communicate with is already communicating with another Bluetooth device it may not be found or it ma...

Page 126: ...wave quality and on the operating system or the software in use Move your computer and Bluetooth devices closer to each other The 2 4 GHz band with which Bluetooth devices or wireless LAN devices work is used by various devices Although Bluetooth devices use the technology to minimize radio interference from other devices that use the same band such radio interference may cause slower communicatio...

Page 127: ...luetooth function when I log onto my computer as a user with a standard user account The Bluetooth function may not be available to a user with a standard user account on your computer Log onto the computer as a user with administrative rights Why can t I use the Bluetooth devices when I switch users If you switch users without logging off your system the Bluetooth devices will not work Be sure to...

Page 128: ... settings On such models SCMS T Settings in step 3 is not displayed because there is no need to manually change the settings 1 Click Start and Devices and Printers 2 Right click the icon for the device that you want to connect using the A2DP and select Control 3 Click SCMS T Settings 4 Click No when the Connect to a device only if it supports SCMS T content protection message appears What should I...

Page 129: ...e loss of unsaved data 2 Remove the disc from the optical disc drive 3 Check the disc for dirt or damage If you need to clean the disc see Discs page 97 for instructions What should I do if the drive tray does not open Make sure your computer is in Normal mode Press the drive eject button If the drive eject button does not work click Start and Computer right click the optical disc drive icon and s...

Page 130: ...e keys may cause loss of unsaved data 2 Remove the disc from the optical disc drive 3 Check the disc for dirt or damage If you need to clean the disc see Discs page 97 for instructions If you are playing a disc and cannot hear sound do any of the following The volume may have been turned off by the Fn F2 keys Press them once again The volume may have been minimized by the Fn F3 keys Keep pressing ...

Page 131: ...r computer 6 Double click your desired drive You can confirm the driver software by selecting the Driver tab and clicking Driver Details 7 Click OK to close the window Make sure an adhesive label is not affixed to a disc Adhesive labels can come off while the disc is in the optical disc drive and damage the drive or cause it to malfunction If a region code warning appears the disc may be incompati...

Page 132: ... neither launch any software application nor allow any to launch automatically not even a screen saver If you are using a CD R RW disc with an adhesive label affixed replace it with one with no affixed adhesive label Using a disc with an affixed adhesive label could cause a write error or other damage What should I do if I cannot write data to DVD media Make sure you are using the correct DVD reco...

Page 133: ...g the Power Saving Modes page 26 for more information Make sure your computer is securely plugged into a power source and turned on and the power indicator light is lit If your computer is running on battery power make sure the battery pack is installed properly and is charged See Using the Battery Pack page 18 for more information If the display output is directed to the external display press th...

Page 134: ...ftware or playing DVDs as it may cause unsuccessful playback display or unstable system operations Additionally it is recommended you disable your screen saver before starting DVD playback If the screen saver is enabled it may be activated during DVD playback and prevent the playback from running successfully Some screen savers have been found to even change the display resolution and colors What ...

Page 135: ...videos In such a case lower the resolution of the LCD screen To change the screen resolution follow these steps 1 Right click on the desktop and select Screen resolution 2 Click the drop down list next to Resolution 3 Move the slider up to increase or down to decrease the screen resolution You can check the total amount of the graphics and video memory available Right click on the desktop select S...

Page 136: ...indows Aero To run Windows Aero follow these steps 1 Right click on the desktop and select Personalize 2 Select your desired theme from Aero Themes For information about the Windows Aero features such as Windows Flip 3D see Windows Help and Support ...

Page 137: ...er for more information If your printer is not functioning after your computer resumes from a power saving mode Sleep or Hibernate then restart the computer If the bidirectional communication functions are provided with your printer disabling the functions on your computer may enable printing Follow these steps 1 Click Start and Devices and Printers 2 Right click the printer icon and select Proper...

Page 138: ...nput device follow these steps 1 Close all open programs 2 Click Start and Control Panel 3 Click Hardware and Sound 4 Click Manage audio devices under Sound 5 On the Recording tab select your desired device for sound input and click Set Default How can I prevent microphone feedback Microphone feedback occurs when the microphone receives the sound from a sound output device such as a speaker To pre...

Page 139: ...ore information The volume may have been turned off by the Fn F2 keys Press them once again The volume may have been minimized by the Fn F3 keys Keep pressing the Fn F4 keys to turn up the volume loud enough to hear sound Check the Windows volume controls by clicking the volume icon on the taskbar Your sound output device may have been incorrectly configured To change the sound output device see H...

Page 140: ...roperly connected and the volume is turned up loud enough to hear sound Make sure your speakers are designed for computer use If your speakers have a muting button set the button to off If your speakers require external power make sure the speakers are connected to a power source See the manual that came with your speakers for more information Check the Windows volume controls by clicking the volu...

Page 141: ...F4 keys do not work press the Windows key once and then the key several times select Restart with the M or m key and press the Enter key to restart your computer If your computer does not restart press the Ctrl Alt Delete keys select the arrow next to the Shut down button with the m and keys press the Enter key select Restart with the M or m key and press the Enter key to restart your computer If ...

Page 142: ...and Language 3 Click Change keyboards on the Keyboards and Languages tab 4 Change the settings as desired What should I do if I cannot enter certain characters with the keyboard If you cannot enter U I O P J K L M and so on the Num Lk key may be activated Check that the Num lock indicator light is unlit If the Num lock indicator is lit press the Num Lk key to turn it off before entering these char...

Page 143: ...y disk drive 2 Wait until the indicator light on the floppy disk drive turns off 3 Push the eject button to remove the disk and unplug the USB floppy disk drive from your computer 4 Reconnect the floppy disk drive by plugging the USB cable into the USB port 5 Restart the computer by clicking Start the arrow next to the Shut down button and Restart What should I do if I cannot write data to a flopp...

Page 144: ...e Play Windows Startup sound check box 5 Click OK How do I change the sound output device If you do not hear sound from the device connected to a port such as the USB port HDMI output port optical output port or headphones jack you need to change the device for sound output 1 Close all open programs 2 Click Start and Control Panel 3 Click Hardware and Sound 4 Click Manage audio devices under Sound...

Page 145: ...How do I change the sound output device page 144 2 On the Playback tab select the HDMI or S PDIF icon and click Properties 3 Click the Advanced tab 4 Select the sample rate and bit depth for example 48000 Hz 16 bit which the device supports 5 Click OK Why do sound interruptions and or dropped frames occur when I play high definition videos such as those recorded with the AVCHD digital video camcor...

Page 146: ...es you want to keep 1 Copy the data from Memory Stick onto your built in storage device to save data or images 2 Format Memory Stick by following the steps in Formatting Memory Stick page 47 Can I copy images from a digital camera using Memory Stick Yes and you can view video clips that you have recorded with digital cameras that are compatible with Memory Stick Why can t I write data to Memory St...

Page 147: ...let Try using another USB port on your computer The driver software could be installed to the specific port you used the first time you connected the device See the manual that came with your USB device for more information You may need to install software before you connect the device Try connecting a simple low powered device such as a mouse to test if the port is working at all USB hubs may pre...

Page 148: ...on in the United States and or other countries Microsoft Windows Windows Vista BitLocker MS DOS Aero and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu ray Disc and the Blu ray Disc logo are trademarks of the Blu ray Disc Association The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG ...

Page 149: ...demark of SanDisk Corporation XMB and xross media bar are trademarks of Sony Corporation and Sony Computer Entertainment Inc TransferJet and the TransferJet logo are trademarks of Sony Corporation AVCHD is a trademark of Panasonic Corporation and Sony Corporation All other names of systems products and services are trademarks of their respective owners In the manual the or marks may not be specifi...

Page 150: ...s manual the software or other information contained herein or the use thereof In the manual the or marks are not specified Sony Corporation reserves the right to make any modification to this manual or the information contained herein at any time without notice The software described herein is governed by the terms of a separate user license agreement Sony Corporation is not liable and will not c...

Page 151: ... 2010 Sony Corporation n ...

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