Sony VAIO VGN-FW Series, Operating Instructions - Hardware Manual

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What should I do if my modem does not work?
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Make sure the telephone cable is securely plugged into the modem port on your computer and the wall jack.
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Make sure the telephone cable is working. Plug the cable into an ordinary telephone and listen for a dial tone.
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Make sure that the telephone number the program is dialing is correct.
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Make sure the software you are using is compatible with your computer's modem. (All preinstalled Sony programs are
compatible.)
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Make sure the modem is the only device connected to your telephone line.
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Follow these steps to check the settings:
1 Click Start and Control Panel .
2 Click Hardware and Sound .
3 Click Phone and Modem Options .
4 On the Modems tab, check that your modem is listed.
5 On the Dialing Rules tab, check the location information is correct.