132
Troubleshooting
Troubleshooting the Built-in MOTION EYE Camera
The viewer window shows no images or poor-quality images
❑
The built-in MOTION EYE camera cannot be shared by more than one software application. If another software
application is using the camera, exit the application before using the built-in MOTION EYE camera.
❑
The video memory of the computer may have become insufficient for displaying images from the built-in MOTION EYE
camera. Lowering the resolution or reducing the colors of the LCD might help.
❑
The viewer window may show some noises, for example horizontal lines, if you view a rapid-moving object. This is normal
and does not indicate a malfunction.
❑
If the problem persists, restart the computer.
Captured images are poor in quality
❑
The images captured under the fluorescent lamp may show reflection of the light.
❑
A dark portion in captured images may appear as a noise.
❑
If the front mirror plate over the lens is dirty, you cannot take a clear shot. Clean the lens. See On Using the Built-in
MOTION EYE Camera
Captured images contain dropped frames and audio interruptions
❑
The effect settings on your software application may have caused dropped frames. See the help file on your software
application for more information.
❑
There may be more software applications running than your computer can handle. Exit the applications that you are not
currently using.
❑
The power management function of your computer is activated. Check the CPU performance.
