Sony VAIO VGN-BZ570N01 User Manual Download | Manualshive

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Troubleshooting

Troubleshooting

This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems
have simple solutions. Try these suggestions before contacting VAIO-Link.

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Computer

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System Security

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Battery

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Built-in MOTION EYE Camera

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Internet

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Networking

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Bluetooth Technology

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Optical Discs

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Display

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Printing

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Microphone

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Mouse

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Speakers

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Touch Pad

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Keyboard

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Floppy Disks

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PC Cards

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Summary of Contents for VAIO VGN-BZ570N01

Page 1: ...N User Guide Personal Computer V G N B Z s e r i e s ...

Page 2: ...he Battery Pack 24 Shutting Down Your Computer Safely 31 Using Your VAIO Computer 32 Using the Keyboard 33 Using the Touch Pad 34 Using Special function Buttons 35 Using the Built in MOTION EYE Camera 36 Using the Optical Disc Drive 39 Using PC Cards 48 Using the Memory Stick Media 51 Using Other Memory Cards 57 Using the Internet 61 Using Wireless LAN WLAN 62 Using the Bluetooth Functionality 70 ...

Page 3: ...inter 98 Connecting an i LINK Device 99 Connecting to a Network LAN 101 Customizing Your VAIO Computer 103 Setting the Password 104 Using Fingerprint Authentication 115 Using Trusted Platform Module TPM 123 Setting Up Your Computer with VAIO Control Center 130 Using the Power Saving Modes 131 Managing Power with VAIO Power Management 136 Protecting Data from Unauthorized Use 138 Protecting the Har...

Page 4: ... 157 On Handling Discs 158 On Using the Battery Pack 159 On Using Headphones 160 On Handling Memory Stick Media 161 On Handling the Hard Disk 162 On Updating Your Computer 163 Troubleshooting 164 Computer 166 System Security 172 Battery 173 Built in MOTION EYE Camera 175 Internet 178 Networking 180 Bluetooth Technology 184 Optical Discs 188 Display 192 Printing 196 Microphone 198 ...

Page 5: ...eakers 200 Touch Pad 202 Keyboard 203 Floppy Disks 204 PC Cards 205 Audio Video 207 Memory Stick Media 208 Peripherals 210 Docking Station 211 Support Options 212 Sony Support Information 213 e Support 214 Trademarks 216 ...

Page 6: ...ter and welcome to the on screen User Guide Sony has combined leading edge technology in audio video computing and communications to provide state of the art personal computing experience External views illustrated in this manual may look slightly different from those of your computer ...

Page 7: ...ness for any particular purpose with regard to this manual the software or such other information In no event shall Sony Corporation be liable for any incidental consequential or special damages whether based on tort contract or otherwise arising out of or in connection with this manual the software or other information contained herein or the use thereof In the manual the or marks are not specifi...

Page 8: ...uide Contains solutions to common problems and computer malfunctions an explanation of how to make a backup copy of your data and recover your computer system and sources of support information Regulations Guarantee EULA and Service Support Contains Sony guarantee conditions safety regulations modem regulations wireless LAN regulations wireless WAN regulations Bluetooth regulations end user softwa...

Page 9: ...3 Select the guide you want to read You can manually browse to the user guides by going to Computer VAIO C your C drive Documentation Documentation and opening the folder for your language To go to Web sites described in this manual by clicking their respective URLs beginning with http your computer must be connected to the Internet Specifications The online specifications describe the hardware an...

Page 10: ...u to Sony and Club VAIO Web sites Windows Help and Support Windows Help and Support is a comprehensive resource for practical advice tutorials and demonstrations to help you learn to use your computer Use the Search feature Index or table of contents to view all Windows Help resources including those that are on the Internet To access Windows Help and Support click Start and Help and Support Or go...

Page 11: ...se Further Sources Consult the help files on the software you are using for detailed information on features and troubleshooting Go to http www club vaio com to find online tutorials about your favorite VAIO software ...

Page 12: ...your forearms horizontal 2 with your wrists in a neutral comfortable position 3 while using the keyboard touch pad or external mouse Let your upper arms hang naturally at your sides Have breaks during sessions with your computer Excessive use of the computer may strain eyes muscles or tendons Furniture and posture Sit in a chair with good back support Adjust the level of the chair so your feet are...

Page 13: ...he display as well Lighting Choose a location where windows and lights do not cause glare and reflection on the display Use indirect lighting to avoid bright spots on the display Proper lighting adds to your comfort and work efficiency Positioning an external display When using an external display set the display at a comfortable viewing distance Make sure the display screen is at eye level or sli...

Page 14: ...is section describes how to get started using your VAIO computer Locating Controls and Ports page 15 About the Indicator Lights page 22 Connecting a Power Source page 23 Using the Battery Pack page 24 Shutting Down Your Computer Safely page 31 ...

Page 15: ...rts Take a moment to identify the controls and ports shown on the following pages The appearance of your computer may be different from those illustrated in this manual due to variations in specifications It may also vary in some countries or areas ...

Page 16: ...ereo F Keyboard page 33 G Touch pad page 34 H Headphones jack page 85 I Microphone jack page 94 J Memory Stick slot 2 page 51 K Media Access indicator page 22 L SD memory card slot page 57 M Charge indicator page 22 N Hard disk drive Optical disc drive indicator page 22 O WIRELESS indicator page 22 1 On selected models only 2 Your computer supports both standard and Duo size Memory Stick media ...

Page 17: ...rted A WIRELESS switch page 62 B Muting button page 35 C S1 button page 35 D Num lock indicator page 22 E Caps lock indicator page 22 F Scroll lock indicator page 22 G Fingerprint sensor page 115 On selected models only ...

Page 18: ...18 n N Getting Started Back A Battery connector page 24 ...

Page 19: ... USB USB 2 0 ports page 95 C Optical disc drive page 39 D Optical disc drive indicator page 22 E Drive eject button page 39 F Manual eject hole page 188 G Network Ethernet port page 101 H Modem port page 61 I Power button Power indicator page 22 Support high full low speeds ...

Page 20: ...e 23 B Security slot C Air vent D Monitor port 1 page 87 E Hi Speed USB USB 2 0 port 2 page 95 F PC Card slot page 48 G PC Card release button page 50 1 Disabled when the computer is attached to the docking station 2 Supports high full low speeds ...

Page 21: ...21 n N Getting Started Bottom A Air vents B Docking station connector page 79 ...

Page 22: ...c media is not in use Hard disk drive Optical disc drive Illuminates while data is being read from or written to the hard disk drive or the optical disc media Do not place the computer into Sleep mode or turn it off when this indicator is on Num lock Press the Num Lk key to activate the numeric keypad Press it a second time to deactivate the numeric keypad The numeric keypad is not active when the...

Page 23: ...Plug the other end of the power cord into an AC outlet 2 3 Plug the cable connected to the AC adapter 3 into the DC IN port 4 on the computer or on the optional docking station To disconnect your computer completely from AC power unplug the AC adapter Make sure that the AC outlet is easily accessible If you do not intend to use your computer for a long period of time place the computer into Hibern...

Page 24: ...ack The battery pack supplied with your computer is not fully charged at the time of delivery Installing the Battery Pack To install the battery pack 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK switch 1 inward ...

Page 25: ...ther side of the battery compartment fit into the U shaped cuts 3 on either side of the battery pack 4 Rotate the battery pack in the direction of the arrow and push the battery pack down into the compartment until it clicks into place 5 Slide the battery LOCK switch outward to secure the battery pack on the computer ...

Page 26: ...uses power from the AC outlet Certain rechargeable batteries do not meet Sony quality and safety standards For safety reasons this computer only functions with genuine Sony batteries designed for this model When installing another kind of battery the battery will not be charged and the computer will not function ...

Page 27: ... desired maximum charge level see Using the Battery Care Function page 29 Charge the battery pack as described in this manual from your first battery charge Charge indicator light status Meaning Lit in orange The battery pack is charging Unlit The battery pack is in any of the following states Fully charged Completely out of power Removed Blinks along with the green power indicator light The batte...

Page 28: ...y discharged battery pack does not affect the battery life For some software applications and some peripheral devices your computer may not enter Hibernate mode even when battery life is low To avoid loss of data when using battery power you should save your data frequently and manually activate a power management mode such as Sleep or Hibernate If the battery pack wears out when the computer ente...

Page 29: ...ograms and VAIO Control Center 2 Click Power Management and Battery Care Function 3 Click to select the Enable Battery Care Function check box in the right pane 4 Click Advanced 5 Select the desired maximum charge level 6 Click OK To check the battery wear level Follow steps 1 and 4 in To use the battery care function above and check detailed information If the battery wear level is high replace t...

Page 30: ...the battery pack while the computer is in Sleep mode To remove the battery pack 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK switch 1 inward 3 Slide and hold the battery RELEASE latch 2 inward hook your fingertip under the tab 3 on the battery pack and turn the battery pack in the direction of the arrow and then slide it away from the computer ...

Page 31: ... as described below To shut down your computer 1 Turn off any peripherals connected to the computer 2 Click Start the arrow next to the Lock button and Shut Down 3 Respond to any prompts warning you to save documents or to consider other users and wait for the computer to turn off automatically The power indicator light turns off ...

Page 32: ... page 33 Using the Touch Pad page 34 Using Special function Buttons page 35 Using the Built in MOTION EYE Camera page 36 Using the Optical Disc Drive page 39 Using PC Cards page 48 Using the Memory Stick Media page 51 Using Other Memory Cards page 57 Using the Internet page 61 Using Wireless LAN WLAN page 62 Using the Bluetooth Functionality page 70 ...

Page 33: ... screen To increase lighting intensity press Fn F6 and then M or or keep pressing Fn F6 To decrease lighting intensity press Fn F5 and then m or or keep pressing Fn F5 Fn T F7 display output Toggles among your computer screen an external display and simultaneous output to both Fn F9 F10 zoom Changes the view size of your screen To make the screen view look smaller and further away zoom out press F...

Page 34: ...ll be able to use only the keyboard for pointer operations Action Description Point Slide your finger on the touch pad 1 to place the pointer 2 on an item or object Click Press the left button 3 once Double click Press the left button twice Right click Press the right button 4 once In many applications this action displays a shortcut menu Drag Slide your finger on the touch pad while pressing the ...

Page 35: ... power saving modes and system message generation To bring the computer back into Normal mode press this button once again The default button assignment may be different from the above In such a case you can change the assignment in the window for changing the S1 button assignment To display this window press and hold the button or launch and navigate through VAIO Control Center See the help file ...

Page 36: ...n MOTION EYE camera so the computer is ready for a video conference using such software Note that launching or exiting your instant messaging or video editing software does not activate or deactivate the built in MOTION EYE camera respectively The built in MOTION EYE camera cannot be shared by more than one software application If another software application is using the camera exit the applicati...

Page 37: ...t 4 Click the Capture button below the displayed image The current image in the finder view is captured and its thumbnail image is added to the thumbnail view in the left pane of the main window When capturing an image in a dark place click the WebCam Settings icon after step 2 and select the low light or low light compensation option in the properties window WebCam Companion 2 provides many more ...

Page 38: ...displayed image to start movie recording 5 When finished click the Record Video button once again to stop movie recording The first scene of the captured movie is added to the thumbnail view in the left pane of the main window When capturing a movie in a dark place click the WebCam Settings icon after step 2 and select the low light or low light compensation option in the properties window WebCam ...

Page 39: ... equipped with an optical disc drive To insert a disc 1 Turn on the computer 2 Press the drive eject button 1 to open the drive The tray slides out 3 Place a disc in the middle of the tray with the label side facing upward and gently push it down until the disc clicks into place ...

Page 40: ...ibernate Doing so may cause the computer to malfunction You cannot use optical discs if you disable the optical disc drive in the BIOS setup screen To enable the drive follow the steps and the tip in Disabling Built in Devices page 138 If you plan to use an external optical disc drive connect the drive before you launch any preinstalled disc operation program ...

Page 41: ... Your computer plays and records CDs DVDs and Blu ray Disc media depending on the model you purchased Check your specifications for the type of optical disc drive installed on your model Use the table below to see which types of media your optical disc drive supports ...

Page 42: ... compliant with DVD RAM Version 1 0 is not supported DVD RAM Version 2 2 12X SPEED DVD RAM Revision 5 0 disc is not supported 5 Writing data to DVD R DL Double Layer discs is available only on discs supporting DVD R DL Double Layer recording 6 Writing data to DVD R DL Dual Layer discs is available only on discs supporting DVD R DL Dual Layer recording 7 Supports writing data to BD R Version 1 1 di...

Page 43: ...FTWARE CONFLICTS AND CAUSE SYSTEM HANGING For inquiries about disc formats contact the individual publisher of the pre recorded disc or the manufacturer of the recordable disc 8cm disc writing is not supported To play copyright protected Blu ray Disc media continuously you need to update the AACS key Note that the AACS key update requires Internet access As with other optical media devices circums...

Page 44: ...nti virus software before writing data to a disc Do not use memory resident utility software while writing data to a disc This may cause your computer to malfunction Before using your software application to burn discs make sure you exit and close all other applications Do not place your computer into either of the power saving modes while using the preinstalled software or any disc burning softwa...

Page 45: ...not place your computer into either of the power saving modes while your computer is playing a disc Region code indicators are labeled on the DVDs to indicate in which region and on what type of player you can play the disc Unless a 2 Europe belongs to region 2 or all this means that you can play this DVD in most regions of the world is labeled on your DVD disc or on the packaging you cannot play ...

Page 46: ...appears click to select an option Copying Files to CDs To copy files to a disc Do not strike or shake your computer while writing data to a disc 1 Insert a disc into the optical disc drive If the AutoPlay window appears click Burn files to disc and follow the on screen instructions until the empty disc folder appears 2 Open the folder that contains the file s you want to copy and drag them to the ...

Page 47: ...uctions on how to use the software see the help file on your DVD software Copying Files to DVDs To copy files to a disc 1 Connect the AC adapter to the computer 2 Close all running software applications 3 Insert a disc into the optical disc drive 4 If nothing appears on the desktop then click Start All Programs and the desired DVD burning software to copy files to the disc For instructions on how ...

Page 48: ...lt in Devices page 138 Inserting a PC Card Some PC Cards or their functions may not be compatible with your computer You do not need to shut down your computer before inserting or removing a PC Card To insert a PC Card 1 Insert the PC Card into the PC Card slot with the front label facing upward 2 Gently push the PC Card into the slot all the way to the end The PC Card is automatically detected by...

Page 49: ...ed Restart your system to correct the problem While the card is inserted your computer may not enter Hibernate mode but Sleep mode We recommend that you remove the card if you want the computer to enter Hibernate mode Make sure you use the latest software driver provided by the PC Card manufacturer Do not force a PC Card into the slot It may damage the connector pins If you have difficulty inserti...

Page 50: ...nplug 3 Click Stop The Stop a Hardware device window appears 4 Confirm that the device can be safely removed from the system 5 Click OK A message appears stating it is now safe to remove the hardware device 6 Click OK 7 Click Close to close the Safely Remove Hardware window 8 Push the PC Card release button so that the release button pops out 9 Push the PC Card release button a second time so that...

Page 51: ...tick media is a compact portable and versatile IC recording media especially designed for exchanging and sharing digital data with compatible products such as digital cameras mobile phones and other devices Because it is removable it can be used for external data storage ...

Page 52: ...ilable as of January 2008 However not all Memory Stick media that meet the same specifications as the compatible media are guaranteed of compatibility Inserting a Memory Stick media with multiple conversion adapters is not guaranteed of compatibility MagicGate is the general name of the copyright protection technology developed by Sony Use a Memory Stick media with the MagicGate logo to use this f...

Page 53: ... arrow facing upward and pointing toward the Memory Stick slot 3 Carefully slide the Memory Stick media into the slot until it clicks into place The Memory Stick media is automatically detected by your system and the contents on the Memory Stick media are displayed If nothing appears on the desktop click Start Computer and double click the Memory Stick media icon ...

Page 54: ...orce the Memory Stick media into the slot if you cannot insert it smoothly Do not insert more than one Memory Stick media into the slot Improper insertion of the media may damage both your computer and the media To view the contents on the Memory Stick media 1 Click Start and Computer to open the Computer window 2 Double click the Memory Stick media icon to view the list of data files saved in the...

Page 55: ...a Do not remove the Memory Stick media from the slot while formatting the media This could cause a malfunction 1 Carefully slide the Memory Stick media into the slot until it clicks into place 2 Click Start and Computer to open the Computer window 3 Right click the Memory Stick media icon and select Format 4 Click Restore device defaults The size of the allocation unit and file system may change D...

Page 56: ...the computer The Memory Stick media ejects 3 Pull the Memory Stick media out of the slot Always remove the Memory Stick media gently or it may pop out unexpectedly Do not remove the Memory Stick media while the Media Access indicator light is on If you do you may lose data Large volumes of data may take time to load so be sure the indicator is off before removing the Memory Stick media ...

Page 57: ...er Memory Cards In addition to the Memory Stick slot and the PC Card slot your computer is equipped with an SD memory card slot You can use this slot to transfer data among digital cameras camcorders music players and other audio video devices ...

Page 58: ...y cards with capacity of up to 2 GB and SDHC memory cards with capacity of up to 16 GB have been tested and found compatible with your computer The SD memory card slot on your computer does not support the high speed data transfer feature of the SD memory card and SDHC memory card Do not attempt to insert a memory card or memory card adapter of a different type into the SD memory card slot An inco...

Page 59: ...the memory card with the arrow facing upward and pointing toward the memory card slot 3 Carefully slide the memory card into the slot until it clicks into place Do not force the card into the slot If the memory card does not go into the slot easily remove it gently and verify you are inserting it in the proper direction ...

Page 60: ...rd while the Media Access indicator light is on If you do the card or its data may become damaged To remove a memory card 1 Check that the Media Access indicator light is off 2 Push in the memory card toward the computer The memory card ejects 3 Pull the memory card out of the slot ...

Page 61: ...omputer does not work with party lines cannot be connected to a coin operated telephone and may not work with multiple telephone lines or a private branch exchange PBX Some of these connections may result in excess electrical current and could cause a malfunction in the internal modem If you connect a telephone cable coming through a splitter the modem or connected device may not work properly To ...

Page 62: ...nnectivity but with the added benefits of mobility and roaming You can still access information Internet intranet and network resources even in the middle of a meeting or as you move from one place to another You can communicate without an access point which means that you can communicate with a limited number of computers ad hoc Or you can communicate through an access point which allows you to c...

Page 63: ...WPA2 the second generation of WPA provides stronger data protection and network access control and is also designed to secure all versions of 802 11 devices including 802 11b 802 11a 802 11g and 802 11n draft standard multi band and multi mode In addition based on the ratified IEEE 802 11i standard WPA2 provides government grade security by implementing the National Institute of Standards and Tech...

Page 64: ...n such devices the device configuration the radio conditions and the software in use In addition communications may be cut off depending on the radio conditions The communication range varies depending on the actual distance between communication devices existence of obstacles between such devices the radio conditions the ambient environment that includes existence of walls and materials of such w...

Page 65: ...t Ad hoc An ad hoc network is a network in which a LAN is created only by the wireless devices themselves with no other central controller or access point Each device communicates directly with other devices in the network You can set up an ad hoc network easily at home ...

Page 66: ...reless option s in the VAIO Smart Network window Make sure the WIRELESS indicator is lit 3 Click Start and Control Panel 4 Click View network status and tasks under Network and Internet 5 Click Set up a connection or network on the left pane The Set up a connection or network window appears 6 Select an option to specify the ad hoc network settings and click Next 7 Follow the on screen instructions...

Page 67: ...he Sony Access Point The access point bridges the wireless and wired LAN and acts as a central controller for the wireless LAN The access point coordinates transmission and reception from multiple wireless devices within a specific range The access point will select which channel to use on an infrastructure network For details on how to select the channel that will be used by the access point see ...

Page 68: ...dicator is lit 4 Right click or on the taskbar and select Connect to a network 5 Select the desired access point and click Connect For WPA PSK or WPA2 PSK authentication you must enter a passphrase The passphrase is case sensitive and must be between 8 and 63 alphanumeric characters long or up to 64 characters long using numbers from 0 to 9 and letters from A to F See the online specifications to ...

Page 69: ...LAN Communication To stop wireless LAN communication Click the button next to or above the WLAN icon in the VAIO Smart Network window Turning off the wireless LAN functionality while accessing remote documents files or resources may result in data loss ...

Page 70: ... You can establish wireless communication between your computer and other Bluetooth devices such as another computer or a mobile phone You can transfer data between these devices without cables and up to 10 meters range in open space To start Bluetooth communications 1 Turn on the WIRELESS switch 2 Click the button next to or above the Bluetooth icon in the VAIO Smart Network window Make sure the ...

Page 71: ... same time on your computer Size of file being exchanged Note that due to limitations of the Bluetooth standard large files may occasionally be corrupted during continuous transfer due to electromagnetic interference in the environment All Bluetooth devices must be certified to make sure that the applicable standard requirements are maintained Even if standards are met individual device performanc...

Page 72: ...ion devices however may cause radio interference and result in poorer communication speeds and distances than the standard values Read the Bluetooth regulations guide before using the Bluetooth functionality The Bluetooth functionality may not work depending on the third party devices or the software version used by third party companies As general characteristics of Bluetooth technology connectin...

Page 73: ...avoid any anonymous Bluetooth device to access your computer The first time two Bluetooth devices communicate a common passkey a password required for authentication should be determined for both devices to be registered Once a device is registered there is no need to re enter the passkey The passkey can be different each time but must be the same at both ends For certain devices such as a mouse n...

Page 74: ... a mouse or a digital camera without the use of any cables To communicate with another Bluetooth device To communicate with another Bluetooth device you need first to set up the Bluetooth functionality For setting up and using the Bluetooth functionality search for Bluetooth information using Windows Help and Support To open Windows Help and Support click Start and Help and Support ...

Page 75: ...er Stopping Bluetooth Communications To stop Bluetooth communications 1 Turn off the Bluetooth device that is communicating with your computer 2 Click the button next to or above the Bluetooth icon in the VAIO Smart Network window ...

Page 76: ...ng Station page 77 Connecting External Speakers page 85 Connecting an External Display page 86 Selecting Display Modes page 91 Using the Multiple Monitors Function page 92 Connecting an External Microphone page 94 Connecting a Universal Serial Bus USB Device page 95 Connecting a Printer page 98 Connecting an i LINK Device page 99 Connecting to a Network LAN page 101 ...

Page 77: ...a Docking Station Attaching a docking station enables you to connect additional peripherals to your computer such as a printer and an external display A docking station is not supplied with your computer and is available as an optional accessory ...

Page 78: ... the AC outlet while using the docking station this may cause data damage or hardware malfunctions A DC IN indicator Illuminates when the docking station is powered B IN USE indicator page 82 C UNDOCK button page 82 D DC IN port page 79 E Hi Speed USB USB 2 0 ports page 95 F Network Ethernet port 1000BASE T 100BASE TX 10BASE T page 101 G DVI D port page 87 H MONITOR port page 87 I Security slot Su...

Page 79: ...the AC adapter supplied with the docking station Do not move your computer while attached to the docking station this may detach the docking station and cause damage to both units 1 Disconnect all peripherals and the AC adapter from the computer 2 Plug one end of the power cord 1 into the AC adapter 2 and the other end into an AC outlet 3 Plug the cable connected to the AC adapter 2 into the DC IN...

Page 80: ...80 n N Using Peripheral Devices 4 Slide open the docking station connector cover on the bottom of the computer 5 Align the rear bottom corners of the computer with the guides on the docking station ...

Page 81: ...81 n N Using Peripheral Devices 6 Gently push down the computer until it clicks into place 7 Turn on the computer ...

Page 82: ...ss of unsaved data or a failure of the computer When the battery pack is running out of power disconnecting your computer from the docking station may result in loss of unsaved data Do not disconnect your computer from the docking station during video playback Be sure to close video playback software before disconnection Once you have completed the steps in To disconnect your computer from the doc...

Page 83: ... you do not have to press the UNDOCK button Pressing the UNDOCK button while your computer is in a power saving mode returns the computer to Normal mode first and then initiates the disconnection process Once you have placed your computer back in Normal mode be sure to remove your computer from the docking station Use of the computer still on the docking station may cause unstable operations ...

Page 84: ...ure that a message balloon appears and the IN USE indicator turns off and then lift the computer away from the docking station 3 Close the docking station connector cover on the bottom of the computer It is extremely important to close the docking station connector cover after disconnecting your computer from the docking station If the cover is left open dust may get inside and damage the computer...

Page 85: ... external speakers 1 Plug the speaker cable 1 not supplied into the headphones jack 2 i 2 Plug the other end of the speaker cable to the external speaker 3 3 Turn down the volume of the speakers before you turn them on Make sure your speakers are designed for computer use Do not place floppy disks on the speakers their magnetic field may damage the data on the disks ...

Page 86: ... an External Display You can connect an external display not supplied to your computer For example you can use the computer with a computer display or a projector Connect the power cord of your external display after connecting all other cables ...

Page 87: ...nd the other end into an AC outlet 2 If you want to connect an analog monitor plug the display cable 2 not supplied into the monitor port 3 a on the computer or on the docking station 3 If you want to connect a TFT DVI monitor plug the display cable not supplied into the DVI D port on the docking station DVI D stands for Digital Visual Interface Digital It is a type of DVI connector that supports ...

Page 88: ...er display The monitor port on your computer is disabled when the computer is attached to the docking station 1 Plug the power cord of your multimedia computer display 1 into an AC outlet 2 Plug the display cable 2 not supplied into the monitor port 3 a on the computer or on the docking station 3 Plug the speaker cable 4 not supplied into the headphones jack 5 i on the computer 4 Plug the micropho...

Page 89: ...89 n N Using Peripheral Devices ...

Page 90: ...port on your computer is disabled when the computer is attached to the docking station 1 Connect the power cord 1 of your projector into an AC outlet 2 Plug a display cable 2 not supplied into the monitor port 3 a on the computer or on the docking station 3 Plug an audio cable 4 not supplied into the headphones jack 5 i on the computer 4 Plug the display cable and the audio cable into the jack and...

Page 91: ...ime see Using the Multiple Monitors Function page 92 for more information To select a display 1 Right click on the desktop and select Personalize 2 Click Display Settings 3 Follow the on screen instructions to change the settings You may not be able to display the same contents on your computer screen and the external display or projector at the same time depending on the type of your external dis...

Page 92: ...drag objects such as an open application window or a toolbar from one display to the other Your external display may not support the Multiple Monitors function Certain software applications may not be compatible with Multiple Monitors settings Make sure that your computer does not enter Sleep or Hibernate mode while you are using Multiple Monitors mode otherwise the computer may not return to Norm...

Page 93: ...3 Follow the on screen instructions to change the settings You can also change the S1 button assignment to activate the Multiple Monitors mode with the S1 button To change the S1 button assignment press and hold the S1 button to display the window for changing the assignment For details on the S1 button see Using Special function Buttons page 35 ...

Page 94: ... need to use a sound input device for example to chat over the Internet you need to plug in an external microphone not supplied To connect an external microphone Plug the microphone cable 1 into the microphone jack 2 m Make sure your microphone is designed for computer use ...

Page 95: ...se any connected USB devices if you disable the USB ports in the BIOS setup screen To enable the ports follow the steps and the tip in Disabling Built in Devices page 138 If the use of USB ports is restricted by the USB Access Restriction Setting utility you may not be able to use any connected USB devices For changing the setting see Restricting USB Access page 140 Connecting a USB Mouse To conne...

Page 96: ... connect it to your computer To connect a USB floppy disk drive 1 Choose the USB port 1 you prefer to use 2 Plug the USB floppy disk drive cable 2 into the USB port Your USB floppy disk drive 3 is now ready for use When using a USB floppy disk drive do not apply force on the USB port This may cause a malfunction ...

Page 97: ...he computer to malfunction To disconnect a USB floppy disk drive To disconnect a USB floppy disk drive when your computer is off skip steps 1 to 5 1 Close all programs accessing the floppy disk drive 2 Double click the Safely Remove Hardware icon on the taskbar 3 Select the floppy disk drive you want to unplug 4 Click Stop 5 Follow the on screen instructions to remove the floppy disk drive 6 Disco...

Page 98: ...setup screen To enable the ports follow the steps and the tip in Disabling Built in Devices page 138 If the use of USB ports is restricted by the USB Access Restriction Setting utility you may not be able to use the connected USB printer For changing the setting see Restricting USB Access page 140 To connect a printer using the USB port 1 Plug the power cord 1 of your printer into an AC outlet 2 C...

Page 99: ...tional i LINK cables may not be available in some countries or areas An i LINK connection with other compatible devices is not fully guaranteed The i LINK connection varies depending on the software applications operating system and i LINK compatible devices you use See the manual that came with your software for more information Check the working conditions and operating system compatibility of i...

Page 100: ...uter and the other end into the DV In Out port 3 on the digital video camcorder On Sony digital video cameras ports labeled DV Out DV In Out or i LINK are i LINK compatible The Sony digital video camcorder shown here is an example your digital video camcorder may need to be connected differently You cannot access the pictures stored on a Memory Stick media when using an i LINK connection ...

Page 101: ...ur network For detailed settings and devices needed to connect to the network ask your network administrator You cannot access Ethernet networks if you disable the network Ethernet port in the BIOS setup screen To enable the port follow the steps and the tip in Disabling Built in Devices page 138 Your computer can be connected to the network with the default settings When your computer is attached...

Page 102: ...tor is connected to the telephone lines mentioned below high electric current to the connector may cause damage overheating or fire Home intercom speakerphone or business use telephone lines multi line business telephone Public telephone subscriber line PBX private branch exchange Do not plug a telephone cable into the network Ethernet port ...

Page 103: ...look of your Sony software and utilities etc Setting the Password page 104 Using Fingerprint Authentication page 115 Using Trusted Platform Module TPM page 123 Setting Up Your Computer with VAIO Control Center page 130 Using the Power Saving Modes page 131 Managing Power with VAIO Power Management page 136 Protecting Data from Unauthorized Use page 138 Protecting the Hard Disk page 141 Configuring...

Page 104: ... the power on password machine password and user password The machine password is provided for users with administrator rights on the computer to change all the setup options in the BIOS setup screen as well as to start the computer The user password is provided for the standard users to allow for changing some of the BIOS setup options as well as starting the computer To set the user password you...

Page 105: ...elect Security to display the Security tab select Set Machine Password and then press the Enter key 4 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters including spaces long 5 Select Password when Power On under Security and press the Enter key 6 Change the setting from Disabled to Enabled 7 Press the or key to select...

Page 106: ...key several times when the VAIO logo appears 3 Enter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters including spaces long 6 Press the or key to selec...

Page 107: ...nter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set Machine Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter ...

Page 108: ...word and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter key 6 Press the or key t...

Page 109: ...er on password if set after the VAIO logo appears You cannot start your computer with the master password If you forget the master password or the keyboard fails which is critical to password entry no bypass is possible and the data stored on the hard disk drive will not be accessible There is NO RESET of this password You will have to replace the hard disk drive at your own expense and lose all t...

Page 110: ...sk Password entry screen appears 4 Select Enter Master and User Passwords and press the Enter key 5 Select Continue on the warning screen and press the Enter key 6 Enter the master password twice and press the Enter key The password should be up to 32 alphanumeric characters including spaces long 7 Enter the user password twice and press the Enter key The password should be up to 32 alphanumeric c...

Page 111: ...ord 3 Press the or key to select Security to display the Security tab select Hard Disk Password and then press the Enter key The Hard Disk Password entry screen appears 4 Select Change Master Password or Change User Password and press the Enter key 5 Enter the current password once and then a new password twice 6 Press the Enter key 7 Press the Enter key when the success message appears 8 Press th...

Page 112: ... Security tab select Hard Disk Password and then press the Enter key The Hard Disk Password entry screen appears 4 Select Enter Master and User Passwords and press the Enter key 5 Enter the current password for Enter Current Hard Disk Master Password and press the Enter key 6 Press the Enter key without entering any letter for the remaining fields 7 Press the Enter key when the success message app...

Page 113: ... set the Windows password in conjunction with the fingerprint authentication functionality you can substitute fingerprint authentication for password entry when turning on your computer For more information see Using Fingerprint Authentication page 115 To add the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click ...

Page 114: ...ssword 5 In the Current password field enter your current password 6 In the New password and Confirm new password fields enter a new password 7 Click Change password To remove the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click Remove your password 5 In the Current password field enter the current password that...

Page 115: ...logging onto Windows Power on Security feature page 120 If you have set the power on password page 104 and or the hard disk password page 109 you can substitute fingerprint authentication for password entry when starting your computer Password Bank for quick Web site access page 121 You can substitute fingerprint authentication for entering information user accounts passwords etc required to acces...

Page 116: ... after the repair work the fingerprint templates will be lost You will have to enroll them all over again The maintenance and management of data concerning fingerprint authentication must be carried out at your own risk Sony assumes no liabilities for any defects arising out of your data maintenance and management Before disposing of your computer or transferring it to a third person it is strongl...

Page 117: ...d instructions To enroll a fingerprint Up to 10 fingerprints can be enrolled for each user and up to 21 fingerprints can be enrolled for logging onto your system using the Power on Security feature You can also select the finger of which fingerprint you want to use for the Power on Security feature later 1 Click Start All Programs Protector Suite QL and Control Center 2 Click Fingerprints and Init...

Page 118: ...our VAIO Computer If you have failed to enroll a fingerprint follow these steps to try again 1 Place the top joint of your finger on the fingerprint sensor 1 2 Swipe your finger perpendicularly across the fingerprint sensor ...

Page 119: ...take about one second to scan your fingerprint You may not be able to enroll and or have your fingerprint s recognized if your finger is excessively dry or wet wrinkled injured dirty etc Enroll more than one fingerprint in case of inability to recognize the fingerprint Up to 10 fingerprints can be enrolled per person Note that up to 21 fingerprints can be enrolled for logging onto your system usin...

Page 120: ... page 104 For detailed information see the help file on Protector Suite QL Logging onto Windows If you have enrolled your fingerprints for your user account you can substitute fingerprint authentication for Windows password entry To log onto Windows swipe the finger with the enrolled fingerprint across the fingerprint sensor when the Windows log on screen appears Power on Security feature If you h...

Page 121: ...e and or folder for protection against unauthorized access The encrypted archive can be decrypted or unlocked for included file folder access by swiping your finger across the fingerprint sensor or entering the backup password you specified for encryption For detailed information see the help file on Protector Suite QL Using the Application Launcher The application launcher feature is available on...

Page 122: ...ingerprints Before disposing of your computer or transferring it to a third person it is strongly recommended you erase the fingerprint data enrolled on the fingerprint sensor after erasing the data stored on your hard disk drive To erase the enrolled fingerprints 1 Turn on the computer 2 Press the F2 key when the VAIO logo appears The BIOS setup screen appears If not restart the computer and pres...

Page 123: ...vides your computer with basic security functions In combination with the TPM you can encrypt and decrypt your data to strengthen computer security against inappropriate access TPMs are defined by Trusted Computing Group TCG and also called security chips See the online specifications to find out whether your model is equipped with the TPM ...

Page 124: ...l also be replaced if the motherboard needs replacement In such a case use the backup copies of the emergency recovery archive file emergency recovery token file password reset token file and personal secret file to restore the TPM configuration Be sure to make a backup copy of the data stored on the hard disk drive before sending your computer for repair The hard disk drive may be initialized and...

Page 125: ...functionality has been enabled in user initialization process With the default settings the files in the folders below cannot be encrypted because they have system attributes Do not change the system attributes of the files in the folders below The following folders are invisible by default Folders containing basic user keys and others C username All Users Infineon TPM Software 2 0 BackupData C us...

Page 126: ...rfolder Documents Security Platform window Storage folder for automatic backup data Default folder name SPSystemBackup The folder is created as the subfolder for the SPSystemBackup xml file Token file for restoring the TPM configuration Default file name SPEmRecToken xml Default path Removable media FD USB memory etc Key and certificate backup file Default file name SpBackupArchive xml Default pat...

Page 127: ...them Sony assumes no liabilities for any troubles and damages arising out of your careless encryption of the following files and folders including them Password reset token file Default file name SPPwdResetToken xml Default path Removable media FD USB memory etc Password reset secret file Default file name SPPwdResetSecret xml Default path Removable media FD USB memory etc ...

Page 128: ...s the M or m key to select Enable and then the Enter key 5 Press the or key to select Exit select Exit Setup and then press the Enter key 6 After your system restarts select Execute in the confirmation window and then press the Enter key Before enabling the TPM be sure to set the power on and hard disk passwords to protect against unauthorized modification of the TPM configuration If the TPM is en...

Page 129: ...onal Package Without these passwords you will not be able to restore any TPM protected data or backup files Be sure to write down the passwords and keep them safe and private from other people To initialize and configure the TPM See the on screen documentation for detailed information To open the documentation click Start All Programs Infineon Security Platform Solution and Help The maintenance an...

Page 130: ...em behavior To use VAIO Control Center 1 Click Start All Programs and VAIO Control Center 2 Select the desired control item and change the settings 3 Once finished click OK The setting of the desired item has been changed For more information about each option see the help file on VAIO Control Center Some of the control items will not be visible if you open VAIO Control Center as a standard user ...

Page 131: ...computer will automatically enter Hibernate mode if the remaining battery life becomes short regardless of the power management setting you select If the battery level falls below 10 you should either connect the AC adapter to recharge the battery pack or shut down your computer and install a fully charged battery pack Using Normal Mode This is the normal state of the computer when it is in use Th...

Page 132: ...m AC power place the computer into Hibernate mode or turn it off To activate Sleep mode Click Start the arrow next to the Lock button and Sleep When your computer is in Sleep mode you cannot insert a disc Your computer comes out of Sleep mode quicker than out of Hibernate mode Sleep mode uses more power than Hibernate mode If the battery runs down while your computer is in Sleep mode you will lose...

Page 133: ...ically You will lose all unsaved data If the computer is not used for a certain period of time it will enter Sleep mode To modify this you can change the Sleep mode settings To change the Sleep mode settings 1 Right click the power status icon on the taskbar and select Power Options 2 Click Change plan settings under the current power plan 3 Change the time to place the computer into Sleep mode an...

Page 134: ...into Hibernate mode This power saving mode saves you the time of shutting down and resuming To activate Hibernate mode Press the Fn F12 keys The computer enters Hibernate mode Alternatively you can click Start the arrow next to the Lock button and Hibernate to place the computer into Hibernate mode When your computer is in Hibernate mode you cannot insert a disc Hibernate mode requires more time t...

Page 135: ...mode Press the power button The computer returns to its normal state If you press and hold the power button for more than four seconds your computer will turn off automatically It takes more time to return to Normal mode from Hibernate mode than from Sleep mode ...

Page 136: ...ars on the taskbar This icon indicates what kind of power source you are using at that time for example AC power Click this icon to display the window that shows your power status The VAIO Power Management functionality is added to the Windows Power Options Properties To select a power plan 1 Right click the power status icon on the taskbar and select Power Options 2 Select your desired power plan...

Page 137: ...ower scheme Select the desired power scheme from the drop down list on VAIO Power Management Viewer To view performance with the power scheme modified with VAIO Power Management When both VAIO Power Management and VAIO Power Management Viewer are running VAIO Power Management Viewer shows performance with the power scheme that was modified with VAIO Power Management Use VAIO Power Management to se...

Page 138: ...ling Built in Devices You can use one of the BIOS functions to disable the following built in devices and prohibit external connections and communications USB Ports PC Card Slot Memory Stick Slot SD Card Slot i LINK Port Optical Disc Drive Wireless LAN Device LAN Device Ethernet port ...

Page 139: ...3 Press the or key to select Advanced 4 Press the M or m key to select your desired built in device and press the Enter key 5 Press the M or m key to select Disabled and press the Enter key To enable the device select Enabled instead of Disabled 6 If you want to disable more built in devices repeat steps 4 and 5 for each device 7 Press the or key to select Exit select Exit Setup and then press the...

Page 140: ...r rights To use the USB Access Restriction Setting utility 1 Click Start All Programs and VAIO Control Center 2 Click Security and USB Access Restriction Setting The password authentication window appears The first time you use the USB Access Restriction Setting utility you need to set the password for authentication 3 Enter the password and click OK 4 Select an option as desired 5 Click OK 6 Clic...

Page 141: ... HDD Protection To activate VAIO HDD Protection 1 Click Start All Programs and VAIO Control Center 2 Click Security and Hard Disk Drive Protection Settings 3 Select the Activate hard disk drive protection check box 4 Select one of the desired sensitivity level 5 Click OK For more information see the help file on the software VAIO HDD Protection is designed to minimize possibilities of damage to ha...

Page 142: ...e and Modem Options The Location Information window appears 4 Enter the required information and then click OK The Phone and Modem Options window appears 5 Select your location on the Dialing Rules tab 6 Click the Edit button to change the current configuration The Edit Location window appears Or Click the New button to configure your modem The New Location window appears 7 Check the country regio...

Page 143: ...k that your modem is listed on the Modems tab If your modem is not listed click Add and follow the wizard 10 Click Apply OK Your modem is configured Before applying new country settings make sure your phone cable is disconnected from your computer ...

Page 144: ... product warranty period we recommend that You should contact your dealer to install a new memory module You should not install it yourself if you are not familiar with upgrading memory on a computer You should not touch the connectors or open the memory module compartment cover For the type of module and the amount of memory installed on your model see the online specifications Contact VAIO Link ...

Page 145: ... The procedures described in this document assume user familiarity with the general terminology associated with personal computers and with the safety practice and regulatory compliance requirements for using and modifying electronic equipment Turn off your computer and disconnect it from its power sources battery pack and AC adapter and from any telecommunication links networks or modems before y...

Page 146: ...uter and any repair costs will not be covered by the warranty Do not place the memory module in a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 35 C or less than 5 C High humidity Handle the memory module with care To avoid in...

Page 147: ...wn the computer and disconnect all peripheral devices 2 Unplug the computer and remove the battery pack 3 Wait until the computer cools down 4 Unscrew the screw indicated by the arrow below on the bottom of the computer and remove the memory module compartment cover 5 Touch a metal object to discharge static electricity ...

Page 148: ... installed memory module as follows Pull the latches in the direction of the arrows 1 The memory module is released Make sure that the memory module tilts up and then pull it out in the direction of the arrow 2 7 Remove the new memory module from its packaging ...

Page 149: ...rd If you want to install only one memory module be sure to use the lower slot Be sure to insert the connector edge of the memory module into the slot while aligning the notch on the module with the small projection in the open slot 9 Replace the memory module compartment cover 10 Tighten the screw on the bottom of the computer 11 Reinstall the battery pack and turn on the computer ...

Page 150: ...ory 1 Turn on the computer 2 Click Start All Programs and VAIO Control Center 3 Click System Information and System Information You can view the amount of system memory in the right pane If the additional memory does not appear repeat the whole installation procedure and restart the computer ...

Page 151: ... Screen page 152 On Using the Power Source page 153 On Handling Your Computer page 154 On Using the Built in MOTION EYE Camera page 156 On Handling Floppy Disks page 157 On Handling Discs page 158 On Using the Battery Pack page 159 On Using Headphones page 160 On Handling Memory Stick Media page 161 On Handling the Hard Disk page 162 On Updating Your Computer page 163 ...

Page 152: ... in a while You can use a screen saver to prevent residual images The LCD screen becomes warm during operation This is normal and does not indicate a malfunction The LCD screen is manufactured using high precision technology You may however see tiny black points and or bright points red blue or green that continuously appear on the LCD screen This is a normal result of the manufacturing process an...

Page 153: ...udden power surges in an electrical storm for example Do not place heavy objects on the power cord To disconnect the cord pull it out by holding the plug Never pull the cord itself Unplug your computer from the AC outlet if you are not planning to use the computer for a long period of time Make sure that the AC outlet is easily accessible When the AC adapter is not used unplug it from the AC outle...

Page 154: ...r in a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Moisture or rain Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 35 C or less than 5 C High humidity Do not place electronic equipment near your computer The electromagnetic field of the computer may cause a malfunction U...

Page 155: ...may occur Do not use cut or damaged connection cables If your computer is brought directly from a cold location to a warm one moisture may condense inside the computer In this case allow at least one hour before turning on the computer If any problems occur unplug the computer and contact VAIO Link Make sure you disconnect the power cord and remove the battery pack before cleaning your computer To...

Page 156: ...f the built in MOTION EYE camera regardless of your computer s power state as it may cause a malfunction of the camera The built in MOTION EYE camera is disabled while videos or still images are imported from an i LINK compatible device connected to the i LINK port Clean the lens protection cover of the built in MOTION EYE camera with a blower brush or a soft brush If the cover is extremely dirty ...

Page 157: ...of heat Keep floppy disks away from any liquid Do not let them get wet When you are not using your floppy disk always remove it from the floppy disk drive and use a storage case If the floppy disk comes with an adhesive label make sure that the label is properly affixed If the edge of the label is curled up the label may stick to the inside of the floppy disk drive and cause a malfunction or damag...

Page 158: ...olvents such as benzine thinner alcohol commercially available cleaners or anti static spray which may cause damage to the disc For normal cleaning hold the disc by its edges and use a soft cloth to wipe the surface from the center out If the disc is badly soiled moisten a soft cloth with water wring it out well and use it to wipe the surface of the disc from the center out Wipe off any remaining ...

Page 159: ...is normal and is not cause for concern Keep the battery pack away from all sources of heat Keep the battery pack dry Do not open or try to disassemble the battery pack Do not expose the battery pack to any mechanical shock such as dropping it on a hard surface If you are not using your computer for a long period of time remove the battery pack from the computer to prevent damage to the battery pac...

Page 160: ...ffic hazard and is illegal in some areas It can also be potentially dangerous to play loud music while walking especially at pedestrian crossings Preventing hearing damage Avoid using headphones at high volume Hearing experts advise against continuous loud and extended play If you experience a ringing in your ears reduce the volume or discontinue use ...

Page 161: ... media in a location subject to Static electricity Electrical noise Extremely high temperatures such as in a car parked in the sun Direct sunlight High humidity Corrosive substances Use the storage case supplied with the Memory Stick media Be sure to make a backup copy of your valuable data Keep the Memory Stick media and Memory Stick Adaptors out of reach of children There is a risk of swallowing...

Page 162: ...eful when handling your computer To avoid damaging your hard disk drive Do not subject your computer to sudden movements Keep your computer away from magnets Do not place your computer in a location subject to mechanical vibration or in an unstable position Do not move your computer while the power is on Do not turn off the power or restart your computer while reading or writing data to the hard d...

Page 163: ...o that the computer can run more efficiently Windows Update Click Start All Programs and Windows Update and then follow the on screen instructions VAIO Update 3 Click Start All Programs VAIO Update 3 and VAIO Update Options and then follow the on screen instructions Your computer must be connected to the Internet before you can receive updates ...

Page 164: ...uggestions before contacting VAIO Link Computer page 166 System Security page 172 Battery page 173 Built in MOTION EYE Camera page 175 Internet page 178 Networking page 180 Bluetooth Technology page 184 Optical Discs page 188 Display page 192 Printing page 196 Microphone page 198 Mouse page 199 Speakers page 200 Touch Pad page 202 Keyboard page 203 Floppy Disks page 204 PC Cards page 205 ...

Page 165: ...165 n N Troubleshooting Audio Video page 207 Memory Stick Media page 208 Peripherals page 210 Docking Station page 211 ...

Page 166: ...t is plugged into a power source and turned on Make sure the brightness and contrast controls are adjusted correctly See the manual that came with your display for more information Disconnect the AC adapter and remove the battery pack Wait three to five minutes Reinstall the battery pack reconnect the AC adapter and then press the power button to turn on your computer Condensation may cause your c...

Page 167: ... should I do if my computer or software stops responding If your computer stops responding while a software application is running press the Alt F4 keys to close the application window If the Alt F4 keys do not work click Start the arrow next to the Lock button and Shut Down to turn off your computer If your computer does not turn off press the Ctrl Alt Delete keys and click the arrow next to the ...

Page 168: ...Restart 4 If this procedure does not work press and hold the power button until the computer turns off Turning off your computer with the power button may cause loss of unsaved data What should I do if the charge indicator is blinking fast and my computer does not start This issue could be due to the battery pack not being installed properly To resolve this issue turn off your computer and remove ...

Page 169: ...an the maximum This is normal Because your computer s CPU utilizes a type of CPU speed controlling technology for power conservation purposes System Properties may display the CPU s current speed instead of the maximum speed What should I do if Windows does not start showing a message when I start my computer If you enter a wrong power on password three times consecutively the Enter Onetime Passwo...

Page 170: ...hic performance in this case is not guaranteed What should I do if I cannot remember the power on password If you have forgotten the power on password contact VAIO Link to reset it A reset fee will be charged Why doesn t my screen turn off when the time selected for the automatic turn off action has passed The VAIO Original Screen Saver disables the timer setting which you can select using the Win...

Page 171: ...en press the Enter key At the confirmation prompt press the Enter key What should I do if I cannot boot my computer from the USB floppy disk drive connected to the computer To boot your computer from the USB floppy disk drive you need to change the boot device Turn on your computer and press the F11 key when the VAIO logo appears How do I check the volume of the recovery partition Your hard disk d...

Page 172: ...es 1 Connect to the Internet 2 Double click the Windows Security Alerts icon on the taskbar 3 Follow the on screen instructions to set up automatic or scheduled updates How do I keep my antivirus software updated You can keep the McAfee Internet Security Suite software program current with the latest updates from McAfee Inc To download and install the latest security updates follow these steps 1 C...

Page 173: ... is installed When should I recharge the battery pack When the battery level falls below 10 When both the charge and power indicators blink When you have not used the battery pack for a long period of time When should I replace the battery pack If the battery pack quickly runs out of power after fully charged it may be reaching the end of its life and should be replaced To check the battery wear l...

Page 174: ...e using battery power Your computer can enter Hibernate mode while using battery power but some software programs and peripheral devices prevent the system from entering Hibernate mode If you are using a program that prevents the system from entering Hibernate mode save your data frequently to avoid losing data See Using Hibernate Mode page 134 for information on how you can manually activate Hibe...

Page 175: ... does not indicate a malfunction If the problem persists restart your computer Why are captured images poor in quality The images captured under the fluorescent lamp may show reflection of the light A dark portion in captured images may appear as a noise If the lens protection cover is dirty you cannot take a clear shot Clean the cover See On Using the Built in MOTION EYE Camera page 156 Why do ca...

Page 176: ...tween lighting output frequency and shutter speed To reduce flicker noise change the pointing direction of the camera or the brightness of camera images In some software applications you can set an appropriate value to one of the camera properties e g light source flicker etc to eliminate flicker noise Why is the video input from the built in MOTION EYE camera suspended for a few seconds The video...

Page 177: ...art Control Panel Hardware and Sound and Device Manager 2 Double click Imaging devices 3 Right click the device name for your camera and click Update Driver Software What should I do if my computer becomes unstable when it enters a power saving mode while the built in MOTION EYE camera is in use Do not place your computer into Sleep or Hibernate mode while you are using the built in MOTION EYE cam...

Page 178: ...t the telephone number the program is dialing is correct Make sure the software you are using is compatible with your computer s modem All preinstalled Sony programs are compatible Make sure the modem is the only device connected to your telephone line Follow these steps to check the settings 1 Click Start and Control Panel 2 Click Hardware and Sound 3 Click Phone and Modem Options 4 On the Modems...

Page 179: ...ot connecting properly to other PC based modems fax machines or your ISP do any of the following Ask your telephone company to verify your telephone line is free of any line noise If your problem is fax related make sure there are no problems with the fax machine you are calling and that it is compatible with fax modems If you are having a problem connecting with your ISP make sure the ISP is not ...

Page 180: ...d Make sure the encryption key is correct Make sure Maximum Performance is selected for Wireless Adapter Settings in the Power Options window Selecting any other option may result in a communication failure To change the settings follow these steps 1 Right click the power status icon on the taskbar and select Power Options 2 Click Change plan settings under the current power plan 3 Click Change ad...

Page 181: ...enable the functionality or the port follow the steps and the tip in Disabling Built in Devices page 138 Why is the data transfer speed slow The wireless LAN data transfer speed is affected by distance and obstructions between devices and access points Other factors include device configurations radio conditions and software compatibility To maximize the data transfer speed move your computer away...

Page 182: ...munication failure Follow the steps in What should I do if my computer cannot connect to a wireless LAN access point page 180 to change the settings What are channels Wireless LAN communication occurs on divided frequency bands known as channels Third party wireless LAN access point channels may be preset to different channels from Sony devices If you are using a wireless LAN access point see conn...

Page 183: ...he VAIO Smart Network window on the desktop follow these steps 1 Click Start All Programs and VAIO Control Center 2 Click Network Connections and VAIO Smart Network 3 Click Advanced in the right pane For information on the VAIO Smart Network software see the help file on the software ...

Page 184: ...evice is also connected to other devices it may not appear on the Devices tab in the Bluetooth Devices window or you may not be able to communicate with the device What should I do if I cannot find the Bluetooth device with which I want to communicate Check that the Bluetooth functionality of the device with which you want to communicate is on See the other device s manual for more information If ...

Page 185: ...he data transfer distance can be shorter than 10 meters depending on existing obstacles between the two devices on radio wave quality and on the operating system or the software in use Move your computer and Bluetooth devices closer to each other If the device with which you want to communicate is already communicating with another Bluetooth device it may not be found or it may not be able to comm...

Page 186: ... your computer and the device to which it is connected Note that due to limitations of the Bluetooth standard large files may occasionally be corrupted during continuous transfer due to electromagnetic interference in the environment What should I do if my computer becomes unstable when I use a Bluetooth audio device Your computer may become unstable if you change a sound output device to a Blueto...

Page 187: ...vailable to a user with a standard user account on your computer Log onto the computer as a user with administrator rights Why can t I connect to a Bluetooth device with a PAN If the device to which you want to connect does not support Bluetooth communication in Personal Area Network User PANU mode you cannot connect to the device with a PAN Why can t I use the Bluetooth devices when I switch a us...

Page 188: ...optical disc drive 3 Check the disc for dirt or damage If you need to clean the disc see On Handling Discs page 158 for instructions What should I do if the drive tray does not open Make sure your computer is on Press the drive eject button If the drive eject button does not work click Start and Computer right click the optical disc drive icon and select Eject If none of the above options work ins...

Page 189: ... to clean the disc see On Handling Discs page 158 for instructions If you are playing a disc and cannot hear sound do any of the following The volume may have been turned off by the muting button Press the button once again The volume may have been minimized by the Fn F3 keys Press the Fn F4 keys to turn up the volume loud enough to hear sound Right click the volume icon on the taskbar and click O...

Page 190: ...ing the Driver tab and clicking Driver Details 7 Click OK to close the window Make sure an adhesive label is not affixed to a disc Adhesive labels can come off while the disc is in the optical disc drive and damage the drive or cause it to malfunction If a region code warning appears the disc may be incompatible with the optical disc drive Check the package to make sure the region code is compatib...

Page 191: ...th an affixed adhesive label could cause a write error or other damage What should I do if I cannot write data to DVD media Make sure you are using the correct DVD recordable media Check which DVD recordable format is compatible with your optical disc drive Note the possibility that some brands of DVD recordable media do not work What should I do if I cannot play discs The optical disc drive on yo...

Page 192: ...Power Saving Modes page 131 for more information Make sure your computer is securely plugged into a power source and turned on Make sure the power indicator shows the power is on If your computer is using battery power make sure the battery pack is installed properly and is charged See Using the Battery Pack page 24 for more information If the display mode is set to the external display press the ...

Page 193: ...your computer may be insufficient for displaying high resolution videos In this case lower the resolution of the LCD screen To change the screen resolution follow these steps 1 Right click the desktop and select Personalize 2 Click Display Settings 3 Move the slider under Resolution to the left to reduce or to the right to increase the screen resolution You can confirm the value of the total avail...

Page 194: ...r the current power plan 3 Click Change advanced power settings 4 Select the Advanced settings tab 5 Double click Display 6 Adjust the LCD brightness setting in the item for brightness adjustment What should I do if the external display remains blank If you cannot change the display output with the Fn F7 keys you need to change the settings for the external display with VAIO Control Center To chan...

Page 195: ...ick Start and Control Panel 2 Click Customize colors under Appearance and Personalization 3 Click Open classic appearance properties for more color options 4 Select Windows Aero from the Color scheme options on the Appearance tab 5 Click OK For information about the Windows Aero features such as Windows Flip 3D see Windows Help and Support ...

Page 196: ...ng mode Sleep or Hibernate then restart the computer If the bidirectional communication functions are provided with your printer disabling the functions on your computer may enable printing Follow these steps 1 Click Start and Control Panel 2 Click Printer under Hardware and Sound 3 Right click the printer icon and select Properties 4 Click the Ports tab 5 Click to cancel the Enable bidirectional ...

Page 197: ... USB ports on your computer To enable the ports follow the steps and the tip in Disabling Built in Devices page 138 If the use of USB ports is restricted by the USB Access Restriction Setting utility you cannot use the printer connected to one of the USB ports on your computer To change the setting see Restricting USB Access page 140 ...

Page 198: ...rned on and is properly plugged into the microphone jack on your computer How can I prevent microphone feedback Microphone feedback occurs when the microphone receives the sound from a sound output device such as a speaker To prevent this problem Keep the microphone away from a sound output device Turn down the volume of the speakers and the microphone ...

Page 199: ...our computer To change the setting see Restricting USB Access page 140 What should I do if the pointer does not move when I use my mouse Make sure another mouse is not connected If the pointer does not move while a software application is running press the Alt F4 keys to close the application window If the Alt F4 keys do not work click Start the arrow next to the Lock button and Restart to restart...

Page 200: ...ugh to hear sound If your speakers require external power make sure the speakers are connected to a power source See the manual that came with your speakers for more information Check the Windows volume controls by clicking the volume icon on the taskbar What should I do if I do not hear sound from the built in speakers If you are using a program that has its own volume control make sure the volum...

Page 201: ... built in microphone sound from output devices Your computer is not capable of outputting audio signals from the built in microphone directly to output devices Save the audio data first to an audio file and then play it back to output from the output devices ...

Page 202: ...g press the Alt F4 keys to close the application window If the Alt F4 keys do not work click Start the arrow next to the Lock button and Restart to restart your computer If your computer does not restart press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Restart If the Windows Security window appears click Restart If this procedure does not work press and hold the ...

Page 203: ...ed To change the keyboard configuration follow these steps 1 Click Start and Control Panel 2 Click Clock Language and Region and click Regional and Language Options 3 Change the settings as desired What should I do if I cannot enter certain characters with the keyboard If you cannot enter U I O P J K L M and so on the Num Lk key may be activated Check that the Num lock indicator is off If the Num ...

Page 204: ... by clicking Start the arrow next to the Lock button and Restart What should I do if I cannot write data to a floppy disk Make sure the floppy disk is properly inserted in the drive If the disk is inserted properly and you are still unable to write data to it the disk may be full or write protected You can either use a floppy disk that is not write protected or disable the write protect feature If...

Page 205: ...y PC Card If your PC Card which worked normally before does not work you may need to install the most recent driver software Follow these steps 1 Click Start and Control Panel 2 Click System and Maintenance 3 Click System 4 Click Device Manager on the left pane The Device Manager window appears 5 Double click the device name for the PC Card to display the properties window 6 Select the Driver tab ...

Page 206: ...ou have disabled the PC Card slot in the BIOS setup screen your computer cannot recognize the device connected through the PC Card To enable the slot follow the steps and the tip in Disabling Built in Devices page 138 Why can t I insert my PC Card Make sure you are inserting the card correctly See Inserting a PC Card page 48 for more information You may not be able to use some PC Cards or some fun...

Page 207: ...ntains an IEEE 1394 connection The procedure to establish an i LINK connection may vary depending on a software application an operating system and a compatible i LINK device Not all products with an i LINK connection can communicate with each other See the manual that came with your compatible i LINK device for more information on operating conditions and proper connection Before connecting compa...

Page 208: ...ia does not contain files you want to keep 1 Copy the data from the Memory Stick media onto your hard disk drive to save data or images 2 Format the Memory Stick media by following the steps in To format a Memory Stick media page 55 Why can t I save music files onto my Memory Stick media Copyright protected music cannot be checked out to any Memory Stick media other than those with the MagicGate l...

Page 209: ...data to Memory Stick media Some versions of Memory Stick media are equipped with an erasure prevention switch to protect data from accidental erasure or overwriting Make sure the erasure prevention switch is off If you have disabled the Memory Stick slot in the BIOS setup screen you cannot use the Memory Stick media in the slot To enable the slot follow the steps and the tip in Disabling Built in ...

Page 210: ... connect the device Try connecting a simple low powered device such as a mouse to test if the port is working at all USB hubs may prevent a device from working because of the distribution of power We recommend you connect the device directly to your computer without a hub If you have restricted the use of USB ports with the USB Access Restriction Setting utility you cannot use any USB devices conn...

Page 211: ...using such devices and then try again If the above does not work shut down your computer and disconnect it from the docking station When the battery pack is running out of power you cannot disconnect your computer from the docking station Charge the battery pack or shut down the computer and then try again Be sure to return to the original log on user before disconnecting your computer from the do...

Page 212: ...212 n N Support Options Support Options This section contains information on where to go for answers to questions about your VAIO computer Sony Support Information page 213 e Support page 214 ...

Page 213: ...the VAIO Link Web site for troubleshooting Go to http www vaio link com e Support This interactive part of our Web site http www vaio link com allows you to get in contact with our dedicated support team over the Internet Using a personalized account you can log your technical queries with ease VAIO Link help lines Before contacting VAIO Link by telephone try to solve the problem by reading the pr...

Page 214: ...AIO Link e Support Web Portal How can I access the e Support portal When you register your computer you will automatically receive an e mail with the link to the e Support Web Portal your Customer ID and some basic explanation a few hours later All you need to do is activate your account by clicking on the provided link in the e mail You are now ready to create your first case You can access the e...

Page 215: ...rom Monday till Friday between 8am and 6pm Is there a cost involved for using e Support No this is a complete free of charge service offered to all registered VAIO customers How do I know when the e Support Team has handled my query case As soon as your case has been dealt with by our e Support Team you will receive an e mail notifying you that your case has been updated ...

Page 216: ...l Pentium and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation Microsoft Windows Vista Windows Media Center Edition MS Works Microsoft Office 2007 Home Student Microsoft Office Ready 2007 and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the U S and other countries i LINK is a trademark of Sony used only to designate that a product...

Page 217: ...nd any use of such marks by Sony Corporation is under license Other trademarks and trade names are those of their respective owners Design and specifications are subject to change without notice SD Logo is a trademark SDHC Logo is a trademark MultiMediaCard is a trademark of MultiMediaCard Association All other names of systems products and services are trademarks of their respective owners In the...

Page 218: ... 2008 Sony Corporation n ...

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