Troubleshooting
Mouse
What should I do if my computer does not recognize my mouse?
❑
Make sure the power switch on the bottom of the wireless mouse is in the
ON
position.
❑
Make sure another mouse is not connected.
❑
Make sure the supplied AA batteries are properly installed.
❑
Press the
CONNECT
button on your computer and then on the wireless mouse within 10 seconds to re-establish the
connection between the two devices.
What should I do if the pointer does not move when I use my mouse?
❑
If the pointer does not move while a software application is running, press the
Alt
+
F4
keys to close the application
window.
❑
If the
Alt
+
F4
keys do not work, click
Start
, the arrow next to the
Lock
button, and
Restart
to restart your computer.
❑
If your computer does not restart, press the
Ctrl
+
Alt
+
Delete
keys and click the arrow next to the
Shut down
button and
Restart
.
If the
Windows Security
window appears, click
Restart
.
❑
If this procedure does not work, press and hold the power button until the computer turns off.
!
Turning off your computer with the power button may cause loss of unsaved data.
❑
Avoid using any wireless devices that exchange radio signals on the 2.4 GHz frequency band near your wireless mouse.
These devices may cause interference, causing your mouse to stop working properly.
❑
Do not place metal furniture near your computer or wireless mouse, as this may create interference, causing your mouse
to stop working properly.
