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Getting help

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e-Support

What is e-Support?

You have searched our user guides and website (

www.vaio-link.com

) but have not found an answer to your 

question/issue? e-Support is the ideal solution for you!

Our e-Support Web Portal is an interactive website on which you can submit any technical query you may 
have regarding your VAIO and receive answers from our dedicated support team.

Every submitted query will result in a unique 'case number' to ensure smooth communication between 
yourself and the e-Support Team.

Who can use e-Support?

All registered VAIO customers are entitled to unlimited access to the VAIO-Link e-Support Web Portal.

How can I access the e-Support portal?

When you register your VAIO computer online at Club-VAIO (

www.club-vaio.com

), you will automatically 

receive an email with the link to the e-Support Web Portal, your Customer ID and some basic explanation a 
few hours later.

All you need to do is activate your account by clicking on the provided link in the email.

You are now ready to create your first case!

You can access the e-Support Web Portal from any computer with an active Internet connection.

A complete help file is available on the e-Support Web Portal to help you use our e-Support Service.

Summary of Contents for VAIO PCV-V Series

Page 1: ...N Hardware Guide P C V V s e r i e s ...

Page 2: ...or in connection with this manual the software or other information contained herein or the use thereof Macrovision This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorised by Macrovision and is intended for home and other limited viewing uses only unless otherwis...

Page 3: ...educe energy consumption It is an open system in which business proprietors can participate voluntarily The targeted products are office equipment such as computers displays printers facsimiles and copiers Their standards and logos are uniform among participating nations ENERGY STAR is a U S registered mark Environmental information Halogenated flame retardant not used in cabinets Cushions formed ...

Page 4: ...e vicinity of the leak Avoid using the modem during a severe electrical storm Do not move your computer while the system is in Standby mode The magnetic properties of some objects can have serious consequences for your hard disk drive They can erase the data on the hard disk drive and cause the computer to malfunction Do not place your computer near or on any objects which emit magnetic fields mai...

Page 5: ...ccessible Optical disc drive The use of optical instruments can cause eye hazard As the laser beam used in this product is harmful to the eyes do not attempt any disassembling process For servicing refer to qualified personnel only There is visible and invisible radiation when the optical disc drive is open avoid direct exposure to the laser beam The optical disc drive is classified as CLASS 1 LAS...

Page 6: ... are intended for the market surveillance authorities as proof that products satisfy the required standards Additionally Sony provides these EU DoC s on the website http www compliance sony de as a service to our customers You can search for all Declarations of Conformity available for a specific product by typing in the model name in the search box A list of matching documents will be displayed a...

Page 7: ...ts end of life In some areas the disposal of non hazardous batteries in household or business waste may be prohibited Please use the public waste collection system Disposing of the AA batteries AA batteries are delivered with this VAIO Do not handle damaged or leaking batteries Dispose of promptly and properly at end of life May explode or leak if recharged disposed of in fire mixed with other typ...

Page 8: ...f the new Giga Pocket technology allowing you to watch TV and record your favourite programs digitally and by remote control Multimedia features Make the most out of your audio and video CDs and DVDs even record them yourself Sony Memory Stick slot The next generation in digital storage allows you to easily transfer images sounds data and text between cameras computers and more Windows XP Your sys...

Page 9: ...ur documentation pack includes the following A Getting Started brochure where you will find a brief description of the items in your box and how to set up your computer A Specifications sheet containing a table of specifications a list of bundled software and on the reverse side a guide to setting up your VAIO A Guide to Troubleshooting Using the VAIO Recovery and Documentation Disc where you will...

Page 10: ...The Giga Pocket manual which explains how to watch and record TV and video on your PC My Documentation also gives you A direct link to the VAIO Link website Sony s service centre This will give you troubleshooting hints downloads contact details and everything else you need for the smooth operation of your VAIO Help files about reading the guides Important information about your computer in the fo...

Page 11: ... s tilting feature to find the best position You can reduce eye strain and muscle fatigue by adjusting the tilt of the display to the proper position Remember to adjust the brightness setting of the display Furniture and posture Sit in a chair with good back support Adjust the level of the chair so your feet are flat on the floor A footrest may make you more comfortable Sit in a relaxed upright po...

Page 12: ...u can start using your computer safely and confidently Read on to get the most out of using your VAIO computer Shutting down your computer safely page 12 Using the keyboard page 13 Using the mouse page 19 Using the TV function page 22 Using the disc drive page 23 Using the modem page 26 Using power modes page 27 Using the Memory Stick page 30 Using PC Cards page 34 ...

Page 13: ...1 Turn off any peripherals connected to your computer 2 Click the Start button 3 Click Turn Off Computer The Turn off computer window appears 4 Click Turn Off 5 Respond to any prompts warning you to save documents or to consider other users and wait for your computer to turn off automatically The power indicator turns off See the printed Troubleshooting Guide if you have problems shutting down you...

Page 14: ...ox 80 cm from the main unit The keyboard has a standard key arrangement and additional keys that perform specific functions For more information on the standard keys and shortcuts please go to the Windows Help and Support Center The VAIO Link website www vaio link com also contains glossary information to help you use the keyboard Effective usage distance depending on the environment ...

Page 15: ... Power button or Standby key briefly to resume normal operation 2 S Keys Press the S key buttons to activate specific applications 3 Brightness Controls Press a button to increase or decrease the brightness of the monitor screen 4 Mute Press the button to turn off the speaker sound Press the Mute button again to restore sound ...

Page 16: ... to deactivate the numeric keypad 8 Directional Arrows The Up Down Left and Right arrow keys move the pointer on the screen 9 Applications The Applications key displays a shortcut menu in certain software programs Pressing this key is equivalent to clicking the right mouse button 10 Windows The Microsoft Windows key displays the Start menu Pressing this key is equivalent to clicking Start on the t...

Page 17: ...Insert the two AA batteries into the wireless keyboard as shown 2 Turn on the computer 3 Press the CONNECT button on the left panel of the computer 4 Turn the wireless keyboard over and press the CONNECT button Communication between the wireless keyboard and the computer is now active If your wireless keyboard does not operate properly the batteries may need to be replaced If your wireless keyboar...

Page 18: ...ath on the computer If you so wish you can use VAIO Action Setup to change the functions of the S Keys All the buttons are reprogrammable The programmable S Keys come with the following applications as their default settings this may vary S1 Outlook Express S2 Internet Explorer S3 SonicStage S4 Giga Pocket see the separate manual under My Documentation for instructions on use ...

Page 19: ...hift key lowers the case of typed letters when Caps Lock is on Turns off when the letters appear in lowercase as you type unless you hold down the Shift key Num Lock Turns on when the number keys in the numeric keypad are active Turns off when the alphanumeric character keys in the keypad area are active Scroll Lock Turns on when the screen scrolls differently not all applications support this fun...

Page 20: ...o the Control Panel select Printers and Other Hardware then select Mouse 1 Left button Click or double click the left button to select items To drag and drop items hold the left button down while sliding the mouse then release the button to drop the item 2 Right button Press the right button once to display a context sensitive shortcut menu not always an active function 3 Central wheel Turn the ce...

Page 21: ...ollows 1 Insert the two specific AA batteries into the wireless mouse as shown 2 Turn on the computer 3 Press the CONNECT button on the left panel of the computer 4 Turn the wireless mouse over slide the power button to the ON position and press the CONNECT button Communication between the wireless mouse and the computer is now active If your wireless mouse does not operate properly the batteries ...

Page 22: ...e mouse for left handed users To set your mouse up for left handed users proceed as follows 1 Go to Start select Control Panel then click the Printers and Other Hardware option 2 Click the mouse icon The Mouse Properties dialog box appears 3 In the Buttons tab select the option button next to Switch primary and secondary buttons 4 Click OK The new mouse settings are now in place ...

Page 23: ...units capsules preview them and create multiple folders Set up a timer to record channels at a repeated time Suspend viewing TV time shifting Stream your recorded TV contents via Ethernet or WLAN to connected PCs Export your video capsules to MPEG2 MPEG1 and DVI AVI files Sony cannot guarantee the streaming of recorded content if it is beyond a certain level of high quality For details on using Gi...

Page 24: ...CD R To insert a disc proceed as follows 1 Turn on the computer 2 Press the eject button to open the drive The tray pops out 3 Gently pull the tray as far as it will go 4 Place a disc in the tray with the label side facing outwards Make sure the disc is secure in the centre of the tray 5 Close the tray by pushing it gently See the printed Troubleshooting Guide if you have problems using discs ...

Page 25: ...ter while writing data to a disc For optimal writing speed deactivate the screensaver before writing data to a disc Memory resident disc utilities may cause unstable operation or data loss Deactivate these utilities before writing data to a disc When using a software application to burn discs make sure you exit and close all other applications Never touch the surface of the disc Fingerprints and d...

Page 26: ...ause they may cause the system to become unstable Make sure that the screensaver is deactivated Region codes indicators are labelled on the DVDs to indicate in which region and on what type of player you can play the disc Unless a 2 Europe belongs to region 2 or all this means that you can play this DVD everywhere in the world is labelled on your DVD disc or on the packaging you cannot play the di...

Page 27: ...pplied modem cable to the phone line Once you have connected the phone line and registered with an Internet Service Provider you can take advantage of online services and the Internet to register your computer and software online and to contact VAIO Link Troubleshooting the modem If you have problems with your modem check the printed Troubleshooting Guide and the VAIO Link website www vaio link co...

Page 28: ...in To set the timer for your computer to automatically enter Standby or Hibernate mode after a certain amount of time go to Control Panel click Performance and Maintenance and change the settings under Power Schemes Power indicator Mode Green Computer is in Normal mode on Amber Computer is in Standby mode No light Computer is turned off or in Hibernate mode ...

Page 29: ...e 2 Press the Standby button on the keyboard Alternatively from the Start menu on the Windows taskbar select Turn Off Computer and select Stand By The computer goes into Standby mode indicated by the amber light of the power indicator To return to Normal mode press the Standby button or any other key on the keyboard or press the Power button briefly You can leave Windows running when using Standby...

Page 30: ... follows 1 Save your work 2 From the Start menu on the Windows taskbar select Turn Off Computer 3 In the Turn Off Computer screen hold down the Shift key to reveal the Hibernate button 4 Click Hibernate The computer goes into Hibernate mode the computer turns off Alternatively quickly press the power button To return to Normal mode quickly press the power button Operation returns to the same state...

Page 31: ...gy to download anything that can be converted into digital data such as pictures music words sounds movies and photographs Please see your printed Specifications sheet to see which Memory Stick types are compatible with your VAIO and if there are any limitations You can purchase Memory Sticks from the Sony Style website www sonystyle europe com or from your local Sony dealer Detailed information a...

Page 32: ...ng towards the back and push it in until it clicks The Memory Stick is automatically detected by your system and appears in the My Computer window with its own drive Always hold the Memory Stick with the arrow pointing in the correct direction when you insert it into the slot To avoid damaging the computer or the Memory Stick do not force the Memory Stick into the slot if it does not insert smooth...

Page 33: ...l it out Always remove the Memory Stick gently or it may pop out unexpectedly You are recommended to remove the Memory Stick before shutting down the computer If an error message appears when you remove it insert the Memory Stick into the slot again and press Enter Wait until the active application finishes then remove the Memory Stick If the message confirms the ejection of the Memory Stick click...

Page 34: ...ove the tab to the right or left to set or release write protection On the 128 MB Memory Stick move the tab up or down When the erasure prevention switch is off data can be saved on the Memory Stick When the erasure prevention switch is on data can be read from but not saved on the Memory Stick This image does not apply to the 128 MB Memory Stick which has a vertical lock LOCK LOCK LOCK ...

Page 35: ...sure you use the most recent software driver provided by the PC Card manufacturer If the PC Card is operating abnormally go to Control Panel Performance and Maintenance System click the Hardware tab and then Device Manager If an mark appears next to the PC Card device remove the software driver and then reinstall it from the installation CD that accompanies the PC Card Do not force a PC Card into ...

Page 36: ...tions that are using the PC Card 2 Double click the Safely Remove Hardware icon in the taskbar The Safely Remove Hardware dialog box appears 3 Select the hardware you want to unplug and click Stop 4 In the Stop a Hardware device dialog box select the device confirm that it can be safely removed from the system and click OK You see the message that it is safe to remove the device 5 Click Close 6 Pr...

Page 37: ...ing an i LINK device page 38 Connecting a microphone page 39 Connecting to a network page 40 To identify and locate the ports on your computer please see the printed Specifications sheet Sony computer supplies accessories and peripherals can be purchased from your local retailer or from the Sony website www sonystyle europe com For more information about connection compatibility go to the VAIO Lin...

Page 38: ...eck the manual provided with the USB device Connecting a USB printer USB printer drivers should be automatically installed although some printers do not function properly without updated drivers You can check the printer manufacturer s website for the latest drivers for your Windows XP system before installing your printer Once you plug the printer s USB cable into one of the USB ports on your com...

Page 39: ...h an i LINK connection may communicate with each other Please refer to the documentation that came with your compatible i LINK device and software for information on operating conditions and proper connection Connecting a digital video camera recorder To connect a digital video camera recorder proceed as follows 1 Plug one end of the i LINK cable not supplied into the i LINK port of the computer a...

Page 40: ...and the VAIO Link website www vaio link com Connecting a microphone Your VAIO desktop does not contain an internal microphone If you need to use a sound input device for example to chat on the Internet you need to plug in an external microphone To connect an external microphone plug the microphone cable into the microphone connector identified by the symbol Make sure your microphone is designed fo...

Page 41: ...ght click the name of the adapter and click Properties 5 On the General tab under Device Usage select Use this device enable 6 Click OK to close the Properties window The Ethernet connection is now enabled Connect only 10BASE T 100BASE TX cables to the Ethernet port Using other cables or a telephone cable may cause a malfunction excessive heat or even fire in the port If using this computer in Ger...

Page 42: ...de or maintenance of your computer VAIO Link has knowledge of this specialised personal computer and is familiar with the safety practices and regulatory compliance required for using and modifying electronic equipment Do not install memory modules yourself Always contact VAIO Link if you need assistance Viewing the amount of memory To view the amount of memory proceed as follows 1 Turn on the com...

Page 43: ...e any problems with your computer you can access the VAIO Link website for troubleshooting Go to www vaio link com e Support This interactive part of our website www vaio link com allows you to get in contact with our dedicated support team over the internet Using a personalised account you can log your technical queries with ease VAIO Link help lines Before contacting VAIO Link by telephone try t...

Page 44: ...upport Team Who can use e Support All registered VAIO customers are entitled to unlimited access to the VAIO Link e Support Web Portal How can I access the e Support portal When you register your VAIO computer online at Club VAIO www club vaio com you will automatically receive an email with the link to the e Support Web Portal your Customer ID and some basic explanation a few hours later All you ...

Page 45: ... any time Yes you can submit your questions 24 7 but please keep in mind that our e Support Team can only treat your queries from Monday till Friday between 8am and 6pm Is there a cost involved for using e Support No this is a complete free of charge service offered to all registered VAIO customers How do I know when the e Support Team has handled my query case As soon as your case has been dealt ...

Page 46: ... help you protect your computer from potential damage Please contact VAIO Link if you need assistance On handling the hard disk page 46 On using the power source page 47 On handling your computer page 48 On handling the LCD screen page 49 On handling compact discs page 50 On handling Memory Sticks page 51 ...

Page 47: ...u should be careful when handling your computer To avoid damaging your hard disk Do not subject your computer to sudden movements Keep the computer away from magnets Do not place your computer in a location subject to mechanical vibration or in an unstable position Do not move your computer while the power is on Do not turn off the power or restart the computer while reading or writing data to dis...

Page 48: ...er You can purchase a power strip with a surge protector This device prevents damage to your computer caused by sudden power surges in an electrical storm for example Do not place heavy objects on the power cord To disconnect the cord pull it out by the plug Never pull the cord itself Unplug your computer from the wall outlet if you are planning to not use the computer for a long time Make sure th...

Page 49: ...iators or air ducts Direct sunlight Excessive dust Moisture or rain Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded An ambient temperature of more than 35ºC or less than 5ºC High humidity Do not place electronic equipment near your computer The electromagnetic field of your computer may cause a malfunction Provide adequate air circulation to prevent inte...

Page 50: ...mputer near a window Do not scratch the LCD or exert pressure on it This could cause malfunction Using the computer in low temperature conditions may produce a residual image on the screen This is not a malfunction When the computer returns to normal temperature the screen returns to normal A residual image may appear on the screen if the same image is displayed for a lengthy period of time The re...

Page 51: ...ty Do not use solvents such as benzene thinning agents commercially available cleaners or anti static spray as they may cause damage to the disc For normal cleaning hold the disc by its edge and use a soft cloth to wipe the surface from the centre out If the disc is badly soiled moisten a soft cloth with water wring it out well and use it to wipe the surface of the disc from the centre out Wipe of...

Page 52: ...y Stick as a label Do not bend drop or apply heavy shock to the Memory Stick Do not disassemble or modify Memory Sticks Do not let Memory Sticks get wet Do not use or store Memory Sticks in a location subject to Extremely high temperatures such as in a car parked in the sun Direct sunlight High humidity or Corrosive substances Use the storage case supplied with the Memory Stick ...

Page 53: ...QuickTime and the QuickTime logo are trademarks used under licence QuickTime is registered in the U S and other countries RealOne Player is a trademark or registered trademark of RealNetworks Inc in the U S and other countries MoodLogic is a trademark of MoodLogic Inc PowerPanel is a trademark of Phoenix Technologies Ltd Norton Internet Security 2004 and Norton Password Manager are trademarks or r...

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