Sony VAIO PCG-V505ACK User Manual Download Page 141

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Troubleshooting

This section describes how to solve some basic problems you may encounter when using your computer. For more
troubleshooting topics refer to the VAIO

Computer User Guide. Many problems have simple solutions, so refer to these

sources before you contact Sony Computing Support (

http://www.sony.com/pcsupport



Troubleshooting Your Computer (Windows XP)



Troubleshooting Your Computer (Windows 2000)



Support Options

Page 141

Summary of Contents for VAIO PCG-V505ACK

Page 1: ...nformation on all aspects of using your new VAIO computer from keyboard functions to preinstalled software programs In the left navigation window click the topics you want to learn more about and that information will be displayed in this main window View the Electronic Flyer which provides updates and supplemental information about your computer Page 1 ...

Page 2: ...ry and an AC adapter This chapter explains how to install and use these supplied accessories to power your computer It also describes ways you can efficiently utilize the battery as a power source Using AC Power Using the Battery Conserving Battery Power Page 2 ...

Page 3: ... computer immediately use the supplied AC adapter as the power source While the computer uses AC power it automatically charges the battery if it is inserted See Using the Battery for more information on installing and using your battery Connecting the AC adapter Turning on the computer Page 3 ...

Page 4: ...connect the AC adapter 1 Plug the AC adapter cable into the DC IN port Connecting the AC Adapter to the Computer 2 Plug the power cord into the AC adapter and an AC outlet Use only the supplied AC adapter with your computer Page 4 ...

Page 5: ...witch to the right until the power indicator turns on Turning on the Computer If you slide and hold the power switch to the right the computer turns off 3 If the computer screen is too dark or too bright follow these steps to adjust the brightness To increase brightness press the Fn and F5 keys and then press the Up Arrow or the Right Arrow key To decrease brightness press the Fn and F5 keys and t...

Page 6: ...battery Notes on batteries Frequently asked questions When operating your computer on battery power your computer s CPU speed is reduced The battery that comes with your computer is not fully charged at the time of purchase The brightness of your computer screen automatically dims when you switch from AC power to battery power To increase the brightness press the Fn and F5 keys and then press the ...

Page 7: ...the LOCK UNLOCK switch into the LOCK position Inserting a Battery If a port replicator is attached to your computer do not insert or remove the battery Lifting and turning the computer with a port replicator attached could cause a temporary loss of power Some programs and peripheral devices prevent the system from automatically entering Hibernate mode If you are using battery power save your data ...

Page 8: ...omputer is on or off If the computer is on connect the AC adapter and exit a power saving mode before you remove the battery To remove a battery 1 Turn the computer over and slide the LOCK UNLOCK switch on the bottom of the computer to the UNLOCK position 2 Push and hold the UNLOCK switch 3 While holding the UNLOCK switch slide the battery away from the computer Removing a Battery Page 8 ...

Page 9: ...he Battery Information toolbar is hidden behind the taskbar icons click and drag the edge of the Battery Information toolbar to the left until it is in clear view The total charge remaining in the battery is listed in percent and real time values The following toolbar indicates there is 100 percent or approximately 3 hours and 40 minutes of battery charge remaining Battery Information Toolbar Perc...

Page 10: ...To view the Power Meter window if you are using battery power Double click the battery icon in the Taskbar Notification area The Power Meter window appears Power Meter Window Page 10 ...

Page 11: ... is on or off However the battery will charge faster when the computer is off Charging the battery takes several hours See your printed VAIO Computer Specifications for the approximate time needed to charge your battery Charge the battery at temperatures between 50 F and 80 F 10 C to 30 C Lower temperatures require more time to charge 1 Insert the battery into the battery bay 2 Connect the AC adap...

Page 12: ...he sun While the battery is in use or being discharged the battery heats up This is normal and is not cause for concern Keep the battery away from all sources of heat Keep the battery dry Do not open or disassemble the battery Do not expose the battery to any mechanical shock Battery life is shorter in a cold environment Page 12 ...

Page 13: ...When should I recharge the battery When the battery level falls below 10 percent When both the battery and power indicators blink When you have not used the battery for a long time When should I replace the battery If after charging the battery the battery power is still low the battery may be reaching the end of its life and should be replaced Should I be concerned that the installed battery is w...

Page 14: ... and PowerPanel utility or power schemes to conserve battery power Conserving battery power may significantly extend your computing time depending on how you use your computer Using power saving modes Using PowerPanel utility Frequently asked questions Page 14 ...

Page 15: ...completely off Hibernate mode consumes the lowest level of power Your computer enters Hibernate mode when the remaining battery charge drops below 5 percent regardless of the setting you select Since some software programs and peripheral devices prevent the system from entering Hibernate mode save your data frequently to avoid data loss To activate Standby mode 1 Press the Fn and Esc keys The powe...

Page 16: ...less you disable this feature Games Disables the display and the Hard Disk Standby timer Presentation Keeps the display on at all times while conserving power This option is ideal for slide show presentations You can establish settings for LCD Video Standby Hard Disk Standby and Standby mode to optimize power management for your system Camera Optimizes performance and power requirements for camera...

Page 17: ...ng table for a description of each power profile 5 Make your changes from the drop down menu 6 Click File and click Save Power profile Description CPU Control1 Controls the processor speed You can select either Battery Life or More Battery Life These selections are listed in order from the greatest to least amount of power consumed System Standby Timer Controls the time it takes the system to acti...

Page 18: ...rve LCD Standby Timer Controls the time it takes the system to turn off power to the computer screen LCD when the system is idle The system itself still functions on full power HDD Standby Timer Controls the time it takes the system to turn off power to the hard disk drive when the system is idle This setting only turns off power to the hard disk drive 1 Slows the processor speed O n selected mode...

Page 19: ...em from entering Hibernate mode save your data frequently See To activate Hibernate mode for information on how you can manually activate Hibernate mode Why can t my computer enter Hibernate mode You may first need to enable Hibernate mode Follow these steps 1 Click Start on the Windows taskbar and select Settings Control Panel and then click Power Options The Power Options Properties window appea...

Page 20: ...Internet and Network Connections Internet Connections Network Connections Page 20 ...

Page 21: ...connecting to the Internet and choosing an Internet service provider ISP or setting up an existing account When you connect to the Internet you can register your VAIO computer use online services and gain access to Sony Computing Support Setting up a dial up Internet connection Setting up an Ethernet Internet connection Customizing your Internet connection Frequently asked questions Page 21 ...

Page 22: ...arty lines cannot be connected to a coin operated telephone and may not work with multiple telephone lines or a private branch exchange PBX Some of these connections may result in excess electrical current and could cause a malfunction in the internal modem If you connect a telephone cable coming through a splitter the modem or connected device may not work properly To set up a dial up connection ...

Page 23: ...ble into your computer s Ethernet port and the other end into the network connection To set up an Ethernet connection to the Internet 1 Connect your computer to a network connection See To connect an Ethernet cable for more information 2 Click Start point to Programs Accessories Communications and click Internet Connection Wizard The Internet Connection Wizard appears Internet Connection Wizard 3 ...

Page 24: ...e fonts language and colors You can also regulate content and set browsing preferences To open the Internet Properties dialog box 1 Click Start point to Settings Control Panel and click Internet Options The Internet Properties dialog box appears 2 Click the tabs to view options 3 Make changes and click Apply to activate your changes 4 Click OK Page 24 ...

Page 25: ...cation Recovery CDs for more information Why is my modem connection slow Your computer is equipped with a V 90 compatible modem Many factors may influence modem connection speed including telephone line noise or compatibility with telephone equipment such as fax machines or other modems If you think your modem is not connecting properly to other PC based modems fax machines or your Internet Servic...

Page 26: ... LANs using wireless Ethernet or dial up connections For more information about networking click Start Help and then Networking Using Ethernet connections Using wireless network connections selected models only Checking your network connection status Frequently asked questions Types of Networks The computers represented in this graphic may not be identical to the model you purchased Page 26 ...

Page 27: ... I connect through a local area network LAN 5 Click Next and follow the on screen instructions Only connect 10BASE T and 100BASE TX cables to the Ethernet port Do not connect any other type of network cable or any telephone cable Connecting cables other than those listed above may result in an electric current overload and could cause a malfunction excessive heat or fire in the port To connect the...

Page 28: ...n The Networking Connection Wizard appears 4 Click Next If you are prompted to the Local Information dialog box follow the on screen instructions and then close the window 5 Click Connect to the network at my workplace and then click Next 6 Follow the on screen instructions 7 Ask your network administrator for the detailed settings and devices needed to connect to an existing network Page 28 ...

Page 29: ... wireless devices by providing an access point The access point bridges the wireless and wired LAN and acts as a central controller for the wireless LAN The access point coordinates transmission and reception from multiple wireless devices within a specific range A computer to computer ad hoc network is one in which a local network is created only by the wireless devices themselves with no other c...

Page 30: ... host connection or click Ad Hoc to connect to or set up a computer to computer connection 11 If the network was not set up with an encryption key click Apply 12 If the network was set up with an encryption key 1 In the WEP Key box select 40bit 64 bit for IEEE 802 11b access points 2 In the Key format box select either ASCII mode or HEX mode depending on the encryption key 3 In the Default Key box...

Page 31: ...tus of your network connection 1 Click the Wireless LAN Utility icon Start to open the Wireless LAN Card Utility for Windows dialog box 2 Click the Profile tab 3 Click Radio On Off The Link Quality and Signal Strength boxes show the connection status Page 31 ...

Page 32: ...t If your access point interferes with other access points change the access point channel See your access point instructions for more information Why is the communication speed interrupted or slowed down when MPEG2 data is transferred The typical effective data transfer speed via an access point is 4 5 Mbps when adhering to the IEEE 802 11b standard High rate stream transfers with MPEG2 data may ...

Page 33: ...CDs and DVDs Inserting and Ejecting CDs or DVDs Copying and Playing CDs Playing DVDs Page 33 ...

Page 34: ...isc onto the tray until the disc clicks securely into place If you do not seat the disc firmly over the hub the disc may come loose while it is in the drive A loose disc may damage the optical drive and make opening the drive tray difficult 5 Push the drive tray gently to close it The Busy indicator on the drive cover blinks while your computer is reading data from the drive To eject a disc 1 Turn...

Page 35: ...into the manual eject hole next to the Eject button 4 Lift the disc from the drive 5 Push the drive tray gently to close it Page 35 ...

Page 36: ...and most DVD R discs and reads and writes data to CD R and CD RW discs Playing CDs Copying files to a CD RW or CD R Frequently asked questions Do not remove the optical drive when the computer is in a power saving mode Standby or Hibernate Doing so may cause the computer to malfunction Page 36 ...

Page 37: ...k OK To adjust the volume for playing CDs and DVDs Some programs have built in volume controls which you can adjust If there are no volume controls then adjust the volume of your computer s built in speakers by doing one of the following Using the Function keys An on screen display may appear notifying you when a change occurs To increase volume press the Fn and F4 keys and then press or To decrea...

Page 38: ...r Computer for more information Use CD R discs that are compatible with 8x speed To copy files or folders to a CD RW or CD R 1 Insert a blank CD R or CD RW into the optical drive For more information see Inserting and Ejecting CDs or DVDs 2 Launch a CD program such as Drag n Drop CD Click Start on the Windows taskbar and point to Programs to locate the program 3 Select the files or folders you wan...

Page 39: ...your computer s optical drive and view the video on a TV The type of optical drive installed in or connected to your computer may vary depending on the model you purchased Playing DVDs on your computer Frequently asked questions Page 39 ...

Page 40: ...ick the CPU icon on the Taskbar Notification area 3 Select Edit Create Profiles from the shortcut menu 4 Select DVD from the menu on the left 2 Insert the DVD into the optical drive 3 Open a preinstalled DVD program such as WinDVD by following these steps 1 Click Start on the taskbar and point to Programs 2 Select a program such as WinDVD to play the DVD For instructions on how to use a program se...

Page 41: ...lean it What do I do if the drive tray won t open Make sure the computer is on Press the Eject button on the optical drive If the Eject button does not work click My Computer on the desktop Right click the optical drive icon and select Eject from the shortcut menu If none of the above options work insert a thin straight object such as a paper clip in the manual eject hole to the right of the Eject...

Page 42: ... Select the Hardware tab and click Device Manager in the Device Manager box A window with a listing of the computer s hardware devices appears If a X or an exclamation point appear on the listed device you may need to enable the device or reinstall the drivers 3 Double click the optical drive to open the submenu 4 Double click the listed drive name and select the Properties tab 5 Click to select t...

Page 43: ...power make sure the battery is inserted properly and is charged See Using the Battery for more information If the display mode is set to external display use the Fn F7 key combination See Selecting a display for more information Page 43 ...

Page 44: ...Printer Connections Printing With Your Computer Page 44 ...

Page 45: ...atible with many popular printers However to ensure the best performance printers must be compatible with the Microsoft Windows operating system installed on your computer Connecting a printer Disconnecting a printer Frequently asked questions Page 45 ...

Page 46: ...lug the USB cable into the USB port on your computer See Locating Ports and Jacks 2 Plug the other end of the USB cable into the USB port on the printer The Found New Hardware Wizard appears Connecting a USB Printer See the guide that accompanied the printer for more information on its installation and use To connect a printer port replicators only 1 Plug the printer cable into the Printer port on...

Page 47: ...ol Panel Printers and Other Hardware and then Printers and Faxes If the computer recognizes the printer it will be listed in the Printers and Other Hardware window If the computer does not recognize the printer you may need to install the printer driver software See the guide that accompanied the printer for more information See the guide that accompanied the printer for more information on its in...

Page 48: ... printer cable when the computer is on or off Disconnecting a printer when the computer is in a power saving mode Standby or Hibernate may cause the computer to malfunction To disconnect a printer Unplug the printer cable from the computer Page 48 ...

Page 49: ...nformation If the printer is not functioning after the computer resumes from a power saving mode Standby or Hibernate then restart the computer If the bidirectional communication functions are provided with your printer disabling the functions on your computer may enable printing Follow these steps 1 Click Start and then Settings 2 Click Printers 3 Right click an unused printer and select Properti...

Page 50: ...Computer Features Using the Touch Pad Using Memory Stick Media Changing the Window Design of Sony Programs Page 50 ...

Page 51: ...ice called a touch pad is located in front of the keyboard You can point to select drag and scroll objects on the screen using the built in touch pad Describing the touch pad Customizing the touch pad Frequently asked questions Page 51 ...

Page 52: ...liding one finger while pressing the left button Equivalent to using the mouse to drag an item Moving your finger along the right edge of the touch pad Equivalent to scrolling vertically The scroll function is available only with programs that support a touch pad scroll feature Moving your finger along the bottom to scroll horizontally Equivalent to scrolling horizontally The scroll function is av...

Page 53: ...il Sony Notebook Setup is selected and press Enter A submenu appears 4 Press the Down Arrow key to select Sony Notebook Setup 5 Press Enter The Sony Notebook Setup dialog box appears 6 Press the Right Arrow key to select the Device tab 7 Press the Tab key to select the Default button and press Enter A pop up window appears 8 Press the Left Arrow key to select OK and press Enter The Enable Touchpad...

Page 54: ...te simultaneously to stop playback and restart the computer If you are still experiencing problems make sure another mouse is not installed You may have disabled the touch pad without connecting a mouse to the computer See To enable the touch pad You may need to use your supplied Application Recovery CD s to reinstall the touch pad or mouse drivers See Using the Application Recovery CDs for more i...

Page 55: ... designed for exchanging and sharing digital data with compatible products Because it is removable the media can be used for external data storage Selecting Memory Stick media Inserting Memory Stick media Viewing the contents Write protecting Memory Stick media Formatting Memory Stick media Removing Memory Stick media Frequently asked questions Page 55 ...

Page 56: ... media compatible devices to record and playback music when they are connected to your computer You can store mixed data on the Memory Stick media For example you can copy an ordinary file on a MG Memory Stick media that already contains music What is MagicGate Memory Stick media MagicGate Memory Stick media provides copyright protection that consists of authentication and encryption technology Au...

Page 57: ...sert Memory Stick media 1 Insert the Memory Stick media with the arrow facing up and toward the Memory Stick media slot Inserting the media in the wrong direction may damage the connector pins 2 Carefully slide the Memory Stick media into the slot until it clicks in place The Memory Stick media indicator briefly blinks Inserting Memory Stick Media Page 57 ...

Page 58: ... print copy or organize your Memory Stick images or data If the Sony Memory Stick window does not appear when you insert your Memory Stick media then follow these steps To view the contents 1 Click the My Computer icon on the desktop The My Computer window appears 2 Click Removable Disk The Removable Disk window appears displaying the contents stored on the Memory Stick media Page 58 ...

Page 59: ... Move the tab to the right or left to set or release write protection When the write protect tab of the Memory Stick media is set to LOCK data cannot be recorded or erased Write protect off Data can be saved on the Memory Stick media Write protect on Data can be read from but not saved on the Memory Stick media Using the Write Protect Tab Page 59 ...

Page 60: ...ed to it Before you reformat Memory Stick media confirm that the media does not contain files you want to keep Back up important data before formatting the media To format Memory Stick media 1 Insert the Memory Stick media into the Memory Stick media slot See To insert Memory Stick media for more information 2 Click the My Computer icon on the desktop The My Computer window appears 3 Right click R...

Page 61: ...media to finish reading or writing data To remove Memory Stick media 1 Wait a minimum of 10 seconds after the Memory Stick media finishes reading or writing data before removing the media 2 Make sure the access light is off 3 Push the Memory Stick media in toward the computer 4 When the Memory Stick media ejects pull it out Be careful when removing the Memory Stick media as it may eject completely...

Page 62: ...uires permission of the copyright holders Sony is not responsible for music files that cannot be recorded from a CD or downloaded from other sources Can I copy images from a digital video camera using Memory Stick media Yes and you can view video clips that you have recorded with Memory Stick media compatible video camera recorders How do I prevent damage to the Memory Stick media Do not use the m...

Page 63: ...indow design 1 Click Start and point to Settings Control Panel and click UI Design Selector 2 Click or to view the designs 3 Click Apply to select a design that appears in the center window The UI Design Selector window design changes The window design for your Sony software will match the UI Design Selector window 4 Click OK Page 63 ...

Page 64: ...Mice and Keyboards Using the Keyboard Connecting External Mice and Keyboards Page 64 ...

Page 65: ...lar to a typewriter s but your computer keyboard has additional keys that perform specific computer related tasks Key descriptions Combinations and functions with the Windows key Indicator Lights Combinations and functions with the Fn key Page 65 ...

Page 66: ...ancel commands Print Screen key The Print Screen key takes an electronic snapshot of the screen and moves it to the Clipboard You can then paste the screen shot into a document and print it Operator keys Ctrl Alt Shift keys Several keys are always used with at least one other key Ctrl Alt and Shift When held down with another key the Ctrl Control and Alt Alternate keys offer another way to give co...

Page 67: ...electing Search from the Start menu Ctrl F Displays the Search Results Computers window where you can locate other computers This is the equivalent of selecting Search and then Computer from the Start menu M Minimizes all displayed windows Shift M Returns all minimized windows to their previous size R Displays the Run window This is the equivalent of selecting Run from the Start menu Fn Insert Dis...

Page 68: ... enter Standby mode or turn off the computer when this indicator is on Num Lock Press this key to activate the numeric keypad Press it a second time to deactivate the numeric keypad The numeric keypad is not active when the indicator is off Caps Lock Press this key to type letters in uppercase Letters appear in lowercase if you press Shift while the indicator is on Press the key a second time to t...

Page 69: ...ness press Fn F5 and then press or Fn F7 Toggles the display between the computer screen LCD a connected external device such as a monitor or projector and both the LCD and external device Select one display at a time when playing a DVD Connect the cable before you turn on the computer otherwise Fn F7 will not work Fn F12 Puts the system into Hibernate mode a power management state To return the s...

Page 70: ... properly the device you connect must be compatible with the Microsoft Windows operating system installed on your computer For information about your computer s built in keyboard and key functions see Key descriptions Connecting a mouse or keyboard Disconnecting a mouse or keyboard Frequently asked questions Page 70 ...

Page 71: ... 1 Plug the USB cable into the USB port See Locating Controls and Ports in the Setting Up chapter of your printed VAIO Computer Quick Start One USB port supports one USB connection 2 If the Found New Hardware Wizard appears follow the on screen instructions to complete the installation process Although the New Hardware Wizard guides you through the software installation some devices require separa...

Page 72: ...hen the computer is on or off Disconnecting the mouse or keyboard when the computer is in a power saving mode Standby or Hibernate may cause the computer to malfunction To disconnect a mouse or keyboard when the computer is on or off Unplug the USB cable from the USB port Page 72 ...

Page 73: ...e Ctrl Alt Delete keys simultaneously to stop playback and restart the computer If you still cannot use the pointer restart the computer You can restart the computer three different ways Press the Windows key and press U When the Shut Down Windows dialog box appears press R and then press Enter Press the Ctrl Alt Delete keys simultaneously When the Windows Security window appears press the Right A...

Page 74: ...Floppy Disks and PC Cards Using the Floppy Disk Drive Using PC Cards Page 74 ...

Page 75: ...Drive Your computer is equipped with a floppy disk drive The floppy disk drive enables you to read or write data to a floppy disk Inserting and removing floppy disks Protecting floppy disks Frequently asked questions Page 75 ...

Page 76: ...th the label facing up 2 Push the floppy disk into the drive until it clicks into place Inserting a Floppy Disk Do not open the shutter manually and touch the surface of the floppy disk To remove a floppy disk 1 Close all programs that access the floppy disk 2 Wait for the LED indicator on the floppy disk drive to turn off 3 Push the Eject button and remove the disk To avoid losing data do not pus...

Page 77: ...Protecting floppy disks Do not open the shutter manually or touch the surface of the floppy disk Keep floppy disks away from magnets direct sunlight and heat sources Page 77 ...

Page 78: ...rted in the drive See Inserting and removing floppy disks for instructions on how to insert the disk properly If the disk is inserted properly and you are still unable to write data to it the disk may be write protected You can either use a floppy disk that is not write protected or disable the write protect feature Page 78 ...

Page 79: ...NIC See your VAIO Computer Specifications for the type of PC Card that is compatible with your computer These slots are compatible with CardBus If your computer has more than one PC Card slot use the lower slot for Type III PC Cards You do not need to turn off your computer to insert or remove a PC Card Inserting PC Cards Removing PC Cards Frequently asked questions Page 79 ...

Page 80: ...If the Found New Hardware Wizard appears follow the on screen instructions to complete the installation process Do not force a PC Card into the slot this may damage the connector pins When a PC Card is inserted do not place your computer in a bag or case Pressure or shock to a PC Card may damage your computer Touching the head of the PC Card will not damage the connector pins but damage may occur ...

Page 81: ...if it is not already selected 3 Click Stop The Stop a Hardware device window appears 4 Make sure the PC Card is selected and click OK A message appears stating it is safe to remove the hardware device 5 Push the Release button The Release button pops out 6 Push the Release button a second time The PC Card pops out 7 Gently pull the card out of the slot To remove a PC Card while the computer is off...

Page 82: ... not recognize the PC Card or the connected device Restart your computer Why can t I insert my PC Card Make sure you are inserting the card correctly See Inserting PC Cards for more information You may not be able to use some PC Cards or some functions of the PC Card with this computer Check the guide that accompanied your PC Card for more information on its use Why does an exclamation mark appear...

Page 83: ...Port Replicators Locating Ports and Jacks Connecting a Port Replicator Connecting a Flat Panel Display Disconnecting a Port Replicator Page 83 ...

Page 84: ... depending on the model you purchased If you wish to purchase a port replicator shop Sony online at http www sonystyle com vaio or contact your local retailer The printer port on this port replicator is intended for printer connections only Port Replicator Back Panel 1 DVI D port 4 Printer port 2 Monitor VGA port 5 Network Ethernet port 10BASE T 100BASE TX 3 USB ports 6 DC IN port Page 84 ...

Page 85: ...puter slide the port replicator cover down until the port replicator connector is completely visible Sliding the Port Replicator Cover You can charge the battery by installing it before you connect the port replicator The battery automatically charges once you connect the AC adapter 3 Plug the AC adapter into the DC IN port on the port replicator and plug the power cord into the AC adapter and an ...

Page 86: ...Securing a Port Replicator 5 Make sure the port replicator is securely fastened to the computer 6 Turn on the computer Page 86 ...

Page 87: ...t panel display 1 Connect the computer to the port replicator See Connecting a Port Replicator for more information 2 Plug the display cable into the DVI D port on the port replicator Make sure the other end is firmly connected to the flat panel display 3 Plug the flat panel display power cord into an AC outlet 4 Turn on the computer and flat panel display 5 Press the Fn F7 keys to toggle the disp...

Page 88: ... when the computer is on or off When the battery is low turn off the computer before you disconnect a port replicator To disconnect a port replicator 1 Close any active programs to prevent data loss 2 Pull the release latches on each side of the port replicator to release the computer from the port replicator Releasing a Computer from a Port Replicator 3 Lift the computer away from the port replic...

Page 89: ...Audio and Video Connections Using i LINK Digital Video Recorders Using Computer Monitors and Projectors Using Speakers Using Microphones Page 89 ...

Page 90: ...ly asked questions 1 i LINK is a trademark of Sony used to designate that a product contains an IEEE 1394 connector The i LINK connection may vary depending on the software application operating system and compatible i LINK devices A ll products with an i LINK connection may not communicate with each other Refer to the documentation that came with your compatible i LINK device for more information...

Page 91: ...rt does not supply power to the external device The i LINK port supports transfer rates of up to 400 Mbps however the actual transfer rate is the lowest transfer rate of the external device The i LINK features available may vary depending on the programs you use See the help guide that accompanied your program for more information To connect an i LINK digital video recorder 1 Turn on the digital v...

Page 92: ... when the computer is on or off Disconnecting the DV device when the computer is in a power saving mode Standby or Hibernate may cause the computer to malfunction To disconnect the i LINK DV recorder 1 Turn off the i LINK DV device 2 Unplug the i LINK cable from the i LINK port on the computer Page 92 ...

Page 93: ...ital video camera recorders If you purchased a camera that comes with its own driver software install these drivers before you use the camera To view images You can view images captured by your digital video camera recorder Follow these steps 1 Click Start and click Programs 2 Select a program in which to view your images Page 93 ...

Page 94: ...trademark of Sony used only to designate that a product contains an IEEE 1394 connection The i LINK connection may vary depending on the software applications operating system and compatible i LINK devices A ll products with an i LINK connection may not communicate with each other Refer to the documentation that came with your compatible i LINK device for information on operating conditions and pr...

Page 95: ...ou can connect an external display such as a computer monitor or a projector to your computer Connecting a computer monitor Connecting a multimedia monitor or projector Selecting a display Disconnecting a computer monitor or projector Page 95 ...

Page 96: ...the computer monitor is plugged into an AC outlet 2 Plug the display cable into the Monitor VGA port on the computer 3 If it is not already on turn on the computer monitor 4 Press the Fn F7 keys to toggle the display between your computer the monitor or both the computer and monitor See Selecting a display for more information You cannot use the Monitor VGA port on your computer when a port replic...

Page 97: ...ultimedia computer monitor which has built in speakers and a microphone plug the audio cable into the Headphone jack on your computer to hear sound To locate the Monitor port and Headphone jack see Locating Controls and Ports in the Setting Up chapter of your printed VAIO Computer Quick Start Connecting a Projector 3 Turn on the device if it is not already on and then turn on your computer 4 Press...

Page 98: ... a monitor or projector and both the LCD and external display Select one display at a time Connect the cable before you turn on the computer otherwise Fn F7 will not work To switch the display using the Display Properties settings 1 Plug the display VGA cable into the Monitor VGA port on your computer 2 Right click the desktop and click Properties from the shortcut menu The Display Properties dial...

Page 99: ...not see your movie or DVD on the external display change the monitor setting by clicking on the Primary icon on the display panel of your choice You may not be able to display the computer screen LCD and an external display or projector at the same time depending on the types of computer displays and projectors you are using Page 99 ...

Page 100: ...connect the external computer monitor or projector by unplugging the monitor VGA cable from your computer s port Disconnecting the external display when the computer is in a power saving mode Standby or Hibernate may cause the computer to malfunction Page 100 ...

Page 101: ...chase and connect external speakers If you want to purchase speakers make sure the speakers are designed for computer use You can shop Sony online at http www sonystyle com vaio or contact your local retailer Connecting speakers Disconnecting speakers Adjusting the volume Enabling the audio feature Frequently asked questions Page 101 ...

Page 102: ...ield may damage the data stored on the floppy disks To connect speakers to your computer 1 Turn down the volume of the speakers 2 Plug the speaker cable into the Headphone jack on the computer 3 Plug the other end of the speaker cable into the speaker Connecting Speakers See the guide that accompanied your speakers for more information on its installation and use Page 102 ...

Page 103: ...Disconnecting speakers You can disconnect external speakers when the computer is on or off Simply unplug the speaker cable from the Headphone jack on the computer Page 103 ...

Page 104: ...rol slider up to increase volume and down to decrease volume 3 Click to cancel any Mute check boxes that are selected Sound device Function Volume Control Adjust the sound level from the speakers or headphones Wave Adjust the wavfile sound or the system sound of Windows SW Synth Adjusts the internal or external synthesizer volume CD Player Adjust the volume of the CD in the optical drive Microphon...

Page 105: ...ow appears 2 Select the Hardware tab and click Device Manager The Device Manager window which lists the hardware devices appears 3 Double click DVD CD ROM drives1 4 Double click the listed drive name and click the Properties tab 5 If it is not already selected click the Enable digital CD audio for this CD ROM device check box 1 The read write drive letter designation may vary depending on your sys...

Page 106: ...ram that has its own volume control make sure the volume control is properly set See that program s help guide for more information Your speakers may be set to mute the volume setting may be too low or the audio option may be disabled See Adjusting the volume and Enabling the audio feature for more information Why don t the Fn F3 or the Fn F4 key combinations work The Fn F3 keys toggle the built i...

Page 107: ...computer Make sure your microphone is designed for computer use If you wish to purchase a microphone shop Sony online at http www sonystyle com vaio or contact your local retailer Connecting a microphone Disconnecting a microphone Using a microphone to record sound Frequently asked questions Page 107 ...

Page 108: ...crophone jack1 on the computer Connecting a Microphone See the guide that accompanied your microphone for more information on its installation and use 1 A protruding dot located next to the Microphone jack distinguishes this jack from the Headphone jack Page 108 ...

Page 109: ...Disconnecting a microphone You can disconnect an external microphone when the computer is on or off Simply unplug the microphone cable from the Microphone jack on the computer Page 109 ...

Page 110: ...ne column Close the Recording Control window 5 Click Start point to Programs Accessories Entertainment and then click Sound Recorder The Sound Sound Recorder window appears For help using Sound Recorder click Help in the Sound Recorder window To adjust the volume for recording sound You can only adjust the volume for recording in the Recording Control window 1 Right click the Volume icon on the Ta...

Page 111: ...hy doesn t my microphone work If you are using an external microphone make sure the microphone is turned on and is properly plugged into the Microphone jack on the computer See Connecting a microphone for more information Page 111 ...

Page 112: ...Preinstalled Programs Programs On Your Computer DVgate Program Notes Program Support Information Page 112 ...

Page 113: ...pplied with all of the software listed in Program overview depending on the configuration you purchased Preinstalled software may not be identical to retail versions or include supporting documentation Program overview Frequently asked questions Page 113 ...

Page 114: ...dobe Premiere software America Online Broadband or Dial Up America Online Inc America Online is a popular Internet online service Stay in touch with family and friends with easy to use e mail Manage your personal finances get the latest news and sports scores and chat with thousands of others who share your interests AT T WorldNet Service AT T Corp AT T WorldNet Service offers fast reliable Intern...

Page 115: ... heart desires as you meet new friends from around the world and face epic challenges Giga Pocket Personal Video Recorder Sony Electronics Inc Giga Pocket Personal Video Recorder is a unique set of hardware and software components that provide you with excellent TV viewing recording and playback experiences You can watch and record your favorite TV programs from your computer create custom playlis...

Page 116: ... sequel to the award winning best selling realtime strategy game Age of Empires Age of Empires II spans a thousand years from the fall of Rome through the Middle Ages in which players lead one of 13 civilizations into greatness The game keeps the epic scope of Age of Empires game play while evolving the combat and economic features Microsoft Encarta Online Microsoft Corp Encarta Online the online ...

Page 117: ...rks Portfolio and Works Calendar MovieShaker Sony Electronics Inc MovieShaker software creates personal movies that have transitions background music special effects and text Just import your video clips and shake with a click of the mouse Your personal movies are easy to create and fun to share with family and friends Network Smart Capture Sony Electronics Inc Network Smart Capture captures image...

Page 118: ...cStage software sports high quality digital audio storage a music visualizer a sleek player skin design audio CD burning capability and a parametric equalizer for fine tuning audio playback Sony on Yahoo Yahoo Inc Personalize your own Web portal with Sony on Yahoo Get a free Web mail account customized news and local weather reports comics instant messaging and more Sony ScreenBlast ACID Sony Pict...

Page 119: ...computers You can set up one or more computers as media servers which store your multimedia files and make them available to other VAIO computers on your wired or wireless network VAIO Music Services Sony Electronics Inc Download music from the web create your own albums or have CDs sent straight to your house with VAIO Music Services The ultimate place on the web for music lovers to find out info...

Page 120: ...a PC Card is inserted into a computer that is connected to the docking station the drive letters of the docking station or PC Card disk drives may change If this occurs the program you are using may not find certain files Follow these instructions Remove the PC Card and restart your computer Do not insert the PC Card while using that program Change the drive letters of the docking station or the P...

Page 121: ...s i LINK port and capture video clips and still images You can edit clips from your video add new clips and combine clips into new movie segments You can also save your images in a variety of popular file formats Recording images to a digital video device Adjusting image resolution Saving to your hard disk Page 121 ...

Page 122: ...us cable connection while you are recording images to a digital video device using the DVgate program close all open programs and restart your computer Frequent recording of images to a digital video device while using DVgate may cause this situation to occur For more information on the DVgate program see the DVgate online help Page 122 ...

Page 123: ...To check the resolution 1 From the DVgate Motion Monitor window click Setup 2 From the shortcut menu point to Settings and then select Low Resolution The settings you change in this menu affect the images in the monitor window only Movie data imported to your hard drive and images recorded to DV devices will not be affected Page 123 ...

Page 124: ...ts large video captures from consuming the available space on your C partition To maintain optimum DVgate program performance defragment the D partition regularly To defragment a partition 1 Back up files you want to save 2 From the Start menu point to Programs Accessories System Tools and then click Disk Defragmenter The Disk Defragmenter dialog box appears 3 Select the drive you want to defragme...

Page 125: ...echdocs adobe com hours M F 6 AM 5 PM PST America Online Broadband or Dial Up Web site s http www aol com AT T WorldNet Service Web site http help att net Boingo Wireless Web site s http www boingo com servicecenter html e mail support boingo com phone 800 880 4117 hours M F 4 AM 10 PM PST Weekend 6 AM to 3 PM PST Corel WordPerfect 10 Web site http www corel com phone 613 274 0500 hours M F 8 30 A...

Page 126: ...5 Phone support is 2 95 per minute hours 5 AM 11 PM PST Men in Black II Crossfire Trial version Web site s http www sonicfoundry com support phone 900 407 6642 fee based support hours M F 9 AM 5 PM central time Microsoft programs Web site http support microsoft com Microsoft Windows operating system Web site http www sony com pcsupport PC cillin Web site http kb trendmicro com solutions phone 866 ...

Page 127: ...rs a day RealOne Player Web site s http service real com rjoptions html e mail http service real com help call html online email form phone 206 674 2680 fax 206 674 3586 hours M F 8 AM 6 PM PST Sat Sun 7 30 AM 4 PM PST RecordNow Web site http www easy co jp jrn45 sony Sony on Yahoo Web site http help yahoo com TurboTax for the Web Web site http www intuit com support phone 900 555 4932 800 644 319...

Page 128: ...urs a day 1 Support from 1 888 4 SO NY PC is free of charge for 90 days after the original date of purchase WinDVD 4 for VAIO PC Web site http www intervideo com phone 510 651 0888 WordPerfect Office 2002 Web site http www corel com phone 613 274 0500 hours M F 8 30 AM 7 30 PM eastern time Page 128 ...

Page 129: ...ety information in Precautions and procedures For the type of module and amount of memory installed on your computer see the Welcome page to view the VAIO Computer Specifications Precautions and procedures Removing and installing memory modules Confirming added memory capacity Page 129 ...

Page 130: ...stances or objects into the memory slots or other internal components of the computer will result in damage to the computer Electrostatic discharge ESD can damage disk drives memory modules and other components Perform the procedures described below only at an ESD workstation If such a station is not available do not work in a carpeted area and do not handle materials that produce or hold static e...

Page 131: ...ables and remove the battery if it is installed See To remove the battery 3 Wait for the computer to cool down The interior of the computer becomes extremely hot during operation Wait at least one hour for the computer to cool down before you remove the screws 4 Turn the computer over and use an appropriate screwdriver to loosen and remove the center screw on the bottom of the computer To avoid da...

Page 132: ...e To install a memory module 1 Remove the new memory module from its packaging and install the memory module by sliding it into the open slot at a 45 degree angle See To remove a memory module Installing a New Memory Module 2 Push the module down until it snaps into place 3 When the module is correctly seated gently flip the keyboard back over the computer making sure the keyboard is also correctl...

Page 133: ...nt to Programs and then point to Sony Notebook Setup 3 Select Sony Notebook Setup from the submenu The Sony Notebook Setup dialog box appears 4 On the About This Computer tab make sure the System Memory displayed in the System Information box matches the amount of memory installed The displayed memory may be less than the installed memory due to the amount used by the display adapter Sony Notebook...

Page 134: ...ion Recovery and System Recovery CDs You can restore your system individual programs or drivers using the Application Recovery and System Recovery CDs Application and System Recovery CDs Using Your Recovery CDs Page 134 ...

Page 135: ...ery CDs Sony Electronics Inc These CDs enable you to reinstall individual programs and device drivers if they become corrupted or are erased System Recovery CDs Sony Electronics Inc These CDs enable you to restore the operating system and programs that shipped with your computer if they become corrupted or are erased These CDs restore your computer to its original factory settings so user data and...

Page 136: ...Using Your Recovery CDs The following sections describe how to use the Application Recovery and System Recovery utilities Using the Application Recovery CDs Using the System Recovery CDs Page 136 ...

Page 137: ...ow the on screen instructions to complete the recovery process To reinstall device drivers using Windows XP operating system For Windows XP systems only The Microsoft Windows XP operating system is capable of reinstalling the original factory installed device drivers without using the Application Recovery CD s 1 Click Start in the Windows taskbar then right click My Computer A shortcut menu appear...

Page 138: ...D The CD contents are displayed 13 Click the folder name of the device in which you want to reinstall and click OK The Hardware Update Wizard appears 14 Click Next and select the device folder The Microsoft Windows operating system automatically reinstalls the device driver s from the Application Recovery CD 15 Click Finish and remove the Application Recovery CD from the optical drive 16 Turn off ...

Page 139: ... the operating system and preinstalled programs are restored The System Recovery utility does not back up your system s data If you wish to retain your system data perform a backup to an external media To use the System Recovery CDs Your system may take a few minutes to load necessary files A blue screen may appear during the downloading process Your system may include one or more System Recovery ...

Page 140: ...ter The Setup Confirmation window appears again 7 Make sure Yes is selected and press Enter The computer restarts from the Recovery CD If you have more than one System Recovery CD insert the first CD to run the System Recovery program You are prompted to insert the second CD once the information from the first CD has been installed The recovery process takes 30 to 60 minutes to complete After reco...

Page 141: ...er For more troubleshooting topics refer to the VAIO Computer User Guide Many problems have simple solutions so refer to these sources before you contact Sony Computing Support http www sony com pcsupport Troubleshooting Your Computer Windows XP Troubleshooting Your Computer Windows 2000 Support Options Page 141 ...

Page 142: ...t button 3 Reinsert the power cord and the battery 4 Turn on the computer What do I do if a BIOS error appears when my computer starts If the message Press F1 to resume F2 to setup appears at the bottom of the screen follow these steps 1 Press F2 The BIOS Setup menu appears 2 Set the date month day year Press Enter 3 Press the Down Arrow key to select System Time and then set the time hour minute ...

Page 143: ...rn off my computer It is best to turn off your computer using the Turn Off Computer option on the Microsoft Windows Start menu located on the taskbar Using other methods including those listed below may result in loss of unsaved data Click Start on the Windows taskbar select Turn Off Computer and then click Turn Off If your computer does not turn off press the Ctrl Alt Delete keys simultaneously W...

Page 144: ...click either the CPU icon or Profile icon depending on the model you purchased 2 Select Edit Create Profiles The AC Power Profile Editor window appears 3 Double click System to open the System submenu if it is not already open 4 Double click Thermal Control Strategy Performance and select Quiet 5 Restart your computer See PowerPanel Help for more information To lower the CPU speed using the power ...

Page 145: ...se a thin straight object such as a paper clip to press the reset button 3 Reinsert the power cord and the battery 4 Turn on the computer What do I do if a BIOS error appears when my computer starts If the message Press F1 to resume F2 to setup appears at the bottom of the screen follow these steps 1 Press F2 The BIOS Setup menu appears 2 Set the date month day year Press Enter 3 Press the Down Ar...

Page 146: ...an t I turn off my computer It is best to turn off your computer using the Turn Off Computer option on the Microsoft Windows Start menu located on the taskbar Using other methods including those listed below may result in loss of unsaved data Click Start on the Windows taskbar and select Shut Down When the Shut Down Windows window appears make sure Shut down is selected and click OK If your comput...

Page 147: ...dialog box appears 2 Press the Right Arrow key to select Shut Down 3 Press Enter 4 Press R to select restart 5 Press Enter 4 If this procedure does not work press and hold the power button or slide and hold the power switch until the computer shuts down Why don t my changes appear on the computer screen LCD You may need to refresh the computer screen Press the Windows key and press D twice Page 14...

Page 148: ...dows operating system For operating system support you can visit Microsoft customer support at http support microsoft com directory 4 VAIO Support Agent You can find VAIO Support Agent by clicking Start and All Programs Programs for Windows 2000 and VAIO Support and VAIO Support Agent Using advanced diagnostic technology Sony s VAIO Support Agent runs scheduled protections of your programs network...

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