Sony VAIO PCG-R505EC, User Manual

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Troubleshooting the Modem
205
Troubleshooting the Modem
My modem does not work.
❑
Check that the telephone line is plugged into the line jack. See “Connecting a
Telephone Line” for more information.
❑ Check that the telephone line is working by plugging the line in an ordinary
telephone and listening for a dial tone.
❑ Verify the telephone number the program is dialing is correct.
❑
Verify the software you are using is compatible with the computer’s modem.
(All preinstalled Sony programs are compatible.)
❑
If you are still experiencing problems, use your the Driver Recovery CD to
reinstall the modem drivers. See “Using the Application Recovery CD(s)”
for more information.
My modem connection is slow.
Your computer is equipped with a V.90 compatible modem. Many factors may
influence modem connection speed, including telephone line noise or
compatibility with telephone equipment (such as fax machines or other modems).
If you think your modem is not connecting properly to other PC-based modems,
fax machines, or your Internet Service Provider (ISP), check the following:
❑ Ask your telephone company to verify that your telephone line is free from
any line noise.
❑
If your problem is fax-related, check that there are no problems with the fax
machine you are calling and that it is compatible with fax modems.
❑
If you are having a problem connecting with your ISP, check that the ISP is
not experiencing technical problems.
❑
If you have a second telephone line available, try connecting the modem to
that line.