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Sony VAIO PCG-FX340K, User Manual

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Sony VAIO PCG-FX340K User Manual Download Page 123

123

Troubleshooting

This section describes how to solve common problems you may encounter
when using your notebook. Many problems have simple solutions, so try
these suggestions before you contact Sony PC Support
(http://www.sony.com/pcsupport). Consult the following sections:

❑

Troubleshooting Your Notebook

❑

Troubleshooting the LCD Screen

❑

Troubleshooting the Mouse and Touchpad

❑

Troubleshooting Drives, PC Cards and Peripheral Devices

❑

Troubleshooting Software

❑

Troubleshooting the Modem

❑

Troubleshooting Audio

❑

Troubleshooting the Printer

Summary of Contents for VAIO PCG-FX340K

Page 1: ...s and functions with the Fn key 16 Using the Touchpad 18 Using the Floppy Disk Drive 20 To insert a floppy disk 20 To remove a floppy disk 20 To remove the floppy disk drive 21 To reinsert the floppy disk drive 22 Using the Optical Drive 23 To insert a disc 23 To remove a disc 24 To play a DVD 25 Notes on CD and DVD media 26 To write data to CD RW CD R media For models with a CD RW DVD Combo Drive...

Page 2: ...aver 34 Using Smart Connect 36 Connecting with i LINK 36 Using Power Saving Modes 37 Normal mode 37 Standby mode 37 Hibernate mode 37 Notes on power saving modes 38 Connecting a Phone Line 39 Connecting to a LAN 40 To set up your ethernet connection 40 Connecting Peripheral Devices 43 Connecting a Port Replicator 44 To attach your notebook to the port replicator 44 To remove your notebook from the...

Page 3: ...4 To connect a TV 54 Notes on TV display 54 Connecting a Universal Serial Bus USB Device 56 To connect a USB device 56 Connecting an i LINK Device 57 To connect a digital video camera recorder 57 Notes on i LINK devices 58 Connecting External Speakers 59 Before connecting your external speakers 59 To connect external speakers 59 Connecting an External Microphone 60 To connect an external microphon...

Page 4: ...To activate the Battery Information toolbar 71 Battery icon descriptions 71 To display detailed battery information 72 To customize the Battery Information toolbar and alarm sys tem 73 Selecting the Display Mode 74 To select the display mode 74 To change the Window Design of Sony software 75 Adding Memory to Your VAIO Notebook 77 Precautions and Procedures 78 Typical expansion memory configuration...

Page 5: ...MD services 97 To start OpenMG Jukebox 2 0 98 To record a CD 99 To transfer songs check in check out 100 Additional OpenMG Jukebox features 102 Notes on using Portable Players 103 PictureGear 104 To manage your pictures 104 To create a photo album 104 To use Panorama Maker 105 To make still images and panoramic from MPEG 105 Smart Capture 106 To use Still mode 107 To use Net Movie mode 111 To use ...

Page 6: ...pad 130 Troubleshooting Drives PC Cards and Peripheral De vices 132 Troubleshooting Software 134 Troubleshooting the Modem 135 Troubleshooting Audio 136 Troubleshooting the Printer 137 Getting Help 139 Support Options 140 VAIO Support Agent 142 To use the Quick Fix Wizard 142 To use Common Solutions 144 Automatic updates 146 Update notification 148 VAIO Support Agent Properties 148 To use Support ...

Page 7: ...7 Index 159 ...

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Page 9: ...er Guide This User Guide provides detailed information on all aspects of using your new VAIO computer from keyboard functions to preinstalled software applications In the left navigation window click the topics you want to learn more about and that information will be displayed in this main window ...

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Page 11: ...ects of your new computer Using the Keyboard Using the Touchpad Using the Floppy Disk Drive Using the Optical Drive Using PC Cards Using a Second Battery Pack Using the Weight Saver Using Smart Connect Using Power Saving Modes Connecting a Phone Line Connecting to a LAN ...

Page 12: ...yboard is very similar to a typewriter s but the keyboard has additional keys that perform specific computer related tasks Keyboard Escape key Function keys Print Screen key Shift Ctrl key Fn key Windows key Alt key Applications key Numeric keypad area Navigation keys Correction keys key ...

Page 13: ... For example in many applications F1 is the Help key The task associated with each function key may vary from one application to the next Escape key The Esc Escape key is used to cancel commands Print Screen key The Print Screen key takes an electronic snapshot of the screen and places it in the Windows Clipboard You can then paste the screen shot into a document and print it Operator keys Shift C...

Page 14: ...tions key The Applications key displays a shortcut menu of context sensitive choices Pressing this key is the equivalent of clicking the right mouse button Combination Function F1 Displays Windows Help Tab Switches the selected button on the taskbar D Displays the Desktop E Displays Windows Explorer F Displays the Windows Find All Files window to find a file or folder This is the equivalent of sel...

Page 15: ...een when the power to the notebook is turned on flashes amber in Standby mode and turns off when the notebook is in Hibernate mode or powered off Battery 1 Indicates the status of the battery inserted in the battery bay on the left side of the notebook Battery 2 Indicates the status of the battery inserted in the multipurpose drive bay on the right side of the notebook Hard disk Lights when data i...

Page 16: ...w it scrolls depends on the specific application It has no effect in many applications Information moves across the display normally Combinations Feature Function Fn ESC Standby Puts the system into Standby mode a power management state To return the system to the active state press any key or press the power button on your notebook Fn F3 Mute On Off Toggles the built in speaker off and on Fn F4 S...

Page 17: ...em and state of the peripheral devices are written to the hard disk and the system power is turned off To return the system to its original state use the power button to turn on power Fn F Display control Minimizes and maximizes the LCD screen If the default display resolution is reduced this function maximizes the display resolution to fit the screen size Maximizing the display screen enables you...

Page 18: ...lled a touchpad You can point to select drag and scroll objects on the screen using the built in touchpad Touchpad Action Description Point Slide one finger on the touchpad to place the pointer on an item or object Click Press the left button once Double click Press the left button twice Right button Left button Touchpad Pointer ...

Page 19: ...k the Mouse icon Right click Press the right button once In many applications this action displays a shortcut menu of context sensitive choices Drag Slide one finger while pressing the left button Scroll Move your finger along the right edge of the touchpad to scroll vertically Move your finger along the bottom to scroll horizontally The scroll function is available only with applications that sup...

Page 20: ...y To insert a floppy disk 1 Hold the floppy disk with the label side facing up 2 Gently push the floppy disk into the drive until it clicks into place To remove a floppy disk 1 After you finish using the floppy disk wait until the LED indicator turns off 2 Press the Eject button to remove the floppy disk Inserting a floppy disk Floppy disk drive Floppy disk ...

Page 21: ...n the direction of the arrow 4 Slide the floppy disk drive out of the multipurpose bay 5 Insert the weight saver See Using the Weight Saver for more information Removing a floppy disk Do not push the eject button when the LED indicator is turned on Otherwise data may be lost Multipurpose bay release lever Eject button LED indicator Multipurpose bay release lever ...

Page 22: ...is in the multipurpose bay remove the device See To remove the second battery pack for more information 3 Insert the floppy disk drive into the multipurpose bay with the VAIO label facing up 4 Continue pushing the drive into the bay until the release lever locks into place Inserting the floppy disk drive Multipurpose bay Floppy disk drive ...

Page 23: ...nd Hibernate modes 1 Turn on the notebook 2 Press the Eject button to open the optical drive The tray slides out 3 Place an optical disc on the tray with the label side facing up For DVDs that can be played on both sides the side of the disc facing up is the side that plays 4 Push the disc onto the hub until the disc clicks securely into place Do not use adhesive labels to identify your discs Adhe...

Page 24: ...nish using a disc wait until the LED indicator turns off 2 Press the Eject button to remove the disc 3 If the disc does not come out when you press the Eject button turn off the notebook and insert a thin pointed object such as a paper clip into the manual eject hole Be sure to seat the disc firmly over the hub fingers If you do not seat the disc firmly you could damage your optical drive and you ...

Page 25: ...nagement profile to DVD With other profiles the movies are choppy As an alternative you can set the power management profile to Automatic Profile Selection which will cause the DVD profile to be selected automatically whenever you insert a DVD See Controlling Power Management for information on how to set the power management profile Manually removing a disk Some discs recorded at 20 or 24 bits ma...

Page 26: ...hey may cause damage to the disc For normal cleaning hold the disc by its edge and use a soft cloth to wipe the surface from the center out If the disc is badly soiled moisten a soft cloth with water wring it out well and use it to wipe the surface of the disc from the center out Wipe off any remaining moisture with a dry soft cloth When using your notebook to play DVDs on your TV If you connect a...

Page 27: ...ible with 4x speed Do not put your notebook into power saving mode while using Easy CD Creator Do not touch the surface of the disc Fingerprints and dust on the surface of a disc may cause writing errors Do not strike or shake the notebook while writing data to a disc Memory resident disc utilities such as the screen saver and virus checker may cause unstable operation or data loss Deactivate thes...

Page 28: ... or one Type III PC Card These slots are compatible with CardBus Use the lower slot for Type III PC Cards You do not need to shut down your notebook before inserting or removing a PC Card To insert a PC card 1 Push the Release button The Release button pops out 2 Press the Release button a second time The PC Card slot protector pops out PC Card release button When you use a Type III PC Card you ne...

Page 29: ...kbar To remove a PC Card If your notebook is turned off you do not have to follow these instructions PC Card slot protector Inserting a PC Card Do not force a PC Card into the slot as this may damage the connector pins Touching the head of the PC Card will not cause damage to the connector pins but damage can occur if the head of the PC Card is sticking out of the notebook while the unit is being ...

Page 30: ...etween normal power operation and the Standby or Hibernate power management modes while the card is inserted you may find that a device connected to your system is not recognized Reboot your system to correct the problem Some PC Cards may require that you disable idle devices when using the PC Card You can use Sony Notebook Setup to disable devices See Displaying the Sony Notebook Setup Screen for...

Page 31: ...is charging by observing the battery indicators To insert a second battery pack 1 If another device is in the multipurpose bay remove the device 2 Insert the battery pack into the multipurpose bay 3 Attach the weight saver to the notebook to stabilize the battery pack 4 Locate the release lever on the bottom of the weight saver 5 Slide the lever toward the front of the notebook to lock the weight ...

Page 32: ...o AC power The battery indicator flashes while the battery is charging See also To charge the battery pack in your printed Quick Start for more information Using weight saver for second battery cover Charging the second battery To determine the amount of time the battery lasts see Displaying Battery Information Battery pack Weight saver Battery indicators ...

Page 33: ...right click the battery icon on the task tray and click the Switch discharge battery option 3 Locate the release lever on the bottom of the weight saver 4 Slide the lever in the direction of arrow 1 then slide the release lever on the bottom of the notebook in the direction of arrow 2 5 Remove the weight saver and then pull out the battery pack 6 Reinsert the weight saver See Using the Weight Save...

Page 34: ...ation 2 Fold out the hinged arm of the weight saver and then push on the hinged arm to lock it into place Slide the weight saver in the direction of the arrow until it clicks 3 Manually lock the weight saver s release lever To remove the weight saver 1 Locate the release lever on the bottom of the weight saver 2 Slide this lever in the direction of arrow 1 then slide the release lever on the botto...

Page 35: ...Weight Saver 35 3 After removing the weight saver pull out the weight saver s hinged arm and fold it into the weight saver Multipurpose bay release levers Arrow 1 Weight saver release lever Arrow 2 Release lever ...

Page 36: ...lete files on the other computer You can also print from a printer attached to either computer Connecting with an i LINK cable When you connect two VAIO computers you must assign each computer a unique name The computers can be identified by this unique name when the two computers are networked together If you have previously purchased a VAIO computer or notebook that does not have the Smart Conne...

Page 37: ...icator displays green when your notebook is in this mode To save power you can turn off a specific device such as the LCD or the hard disk Standby mode In Standby Mode the notebook saves the current state of the system in RAM and switches off power to the CPU The amber power indicator flashes in this mode To activate Standby mode 1 Press the key combination Fn Esc or press the power button and rel...

Page 38: ...ower button to return to normal mode Notes on power saving modes When returning from Hibernate mode the system status stored on the hard disk is erased and the notebook starts normally if you press the power button and hold it for more than four seconds Standby requires less time than Hibernate to return to normal mode Standby uses more power than Hibernate Do not move the notebook until its power...

Page 39: ...online and use Sony Customer Support you must connect to a phone line Connecting phone cable Your notebook does not work with party lines cannot be connected to a coin operated telephone and may not work with multiple phone lines or a private branch exchange PBX Some of these connections may result in excess electrical current and could cause a malfunction in the internal modem If you connect a ph...

Page 40: ...o set the computer name domain workgroup and DNS suffix You can also use the Network Identification Wizard To set the connections bindings and provider order Connecting to LAN Warning Only connect 10Base T and 100Base TX cables to the Ethernet port Do not connect any other type of network cable or any telephone line Connecting cables other than those listed above may result in an electric current ...

Page 41: ...Connecting to a LAN 41 1 Right click My Network Places and select Properties 2 Click Advanced and select Advanced Settings You now have access to Adapters and Protocol Bindings and Provider Order ...

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Page 43: ... Port Replicator Connecting an External Mouse or Keyboard Connecting a Parallel Port Printer Connecting a Universal Serial Bus USB Printer Connecting an External Display Connecting a TV Display Connecting a Universal Serial Bus USB Device Connecting an i LINK Device Connecting External Speakers Connecting an External Microphone Expanding Your Notebook Capabilities ...

Page 44: ...ectly to the port replicator Port replicator 1 Serial port 5 USB ports 2 Printer port 6 Mouse Keyboard PS 2 port 3 Monitor port 7 DC In jack 4 Network Ethernet 10BASE T jack The port replicator can be powered only with an AC power adapter Do not remove the AC adapter from the port replicator or the AC outlet while using the port replicator this may cause data damage or hardware malfunctions When a...

Page 45: ...h the bottom of the notebook to the port replicator connector until it clicks 4 Plug the cable attached to the AC adapter into the DC IN jack on the port replicator 5 Plug the power cord into the AC adapter and an AC outlet The power indicator turns green Port replicator connector Attaching notebook to port replicator Port replicator connector Notebook Port replicator not supplied ...

Page 46: ...ur notebook and the connected peripherals 2 Pull the levers on each side of the port replicator to disengage the notebook from the port replicator Connecting AC adapter to port replicator Use the AC adapter that comes with your notebook or an optional Sony adapter Power indicator AC adapter Power cord Port replicator connector Power Release lever ...

Page 47: ... port replicator connector cover on the bottom of your notebook Disengaging notebook from port replicator Lifting notebook Close the port replicator connector cover after removing your notebook from the port replicator If the cover is left open dirt may get inside and damage the notebook Lever ...

Page 48: ...ore you cannot connect both a PS 2 mouse and PS 2 keyboard simultaneously To connect an external mouse or keyboard 1 Turn off your notebook 2 Locate the mouse keyboard port on the port replicator identified by the symbols 3 Plug the mouse or the keyboard cable into this port with the arrow facing up 4 See the manual that came with your mouse or keyboard for more information on its installation and...

Page 49: ...ort on the notebook 3 See the manual that came with your printer for more information on its installation and use Printer port Before using the printer you may need to change the Printer setting in the Sony Notebook Setup software See Displaying the Sony Notebook Setup Screen for more information If your printer stops functioning after resuming from a power saving mode see Troubleshooting the Prin...

Page 50: ...nts To connect a USB printer 1 Plug the optional USB printer cable into one of the two USB ports on your notebook and the USB port on your printer 2 See the manual that came with your printer for more information on its installation and use To use a printer first install the driver software that came with your printer Connecting a USB Printer Power cord USB printer cable not supplied Printer USB c...

Page 51: ...e end of the display power cord into the display and the other end into an AC outlet 4 See the manual that came with your computer display for more information on its installation and use To connect a multimedia computer display You can connect the notebook to a multimedia computer display that includes built in speakers and a microphone 1 Locate the Monitor jack identified by the symbol 2 Plug th...

Page 52: ... projector such as the Sony LCD Projector as an external display See the manual that came with your projector for more information on its installation and use To select a display When you connect an external display to the monitor jack you can toggle the output between the Liquid Crystal Display LCD the external monitor or both devices Use the Fn F7 keys to select a display See also Selecting the ...

Page 53: ...play 53 To Press Result Switch to an external display Fn F7 Toggles between the LCD the external display connected to the Monitor jack or both the LCD and external display Only LCD LCD and external display Only external display ...

Page 54: ...otebook to a TV using audio video cables 2 Switch the input channel of the TV to external input Notes on TV display TV Out does not work unless you start your notebook with the TV Out jack plugged in If you insert a DVD in your optical drive to watch a video on your TV the Fn F8 key combination might not activate the function to toggle between your LCD and TV Perform the following steps Connecting...

Page 55: ... until it finishes 3 Toggle between your LCD and your TV with the Fn F8 key combination Your image is now displayed on both the LCD and the TV Re insert your DVD to launch your DVD software In order to play a DVD while using the TV Out jack the screen resolution must be set to 640 x 480 dots ...

Page 56: ...evices 1 Locate the USB device identified by the symbol 2 Plug one end of the USB cable into this port and the other end into the USB device You can use an optional Sony USB mouse PCGA UMS1 series not supplied with this notebook Since the USB mouse software driver is preinstalled in the notebook you simply plug the USB mouse into the USB port to use it One USB port supports one USB device See the ...

Page 57: ...camera recorder i LINK is a Sony trademark used only to designate that a product contains an IEEE 1394 con nection The i LINK connection may vary depending on the software applications operating system and compatible i LINK devices All products with an i LINK connection may not communicate with each other Refer to the documentation that came with your compatible i LINK device for information on op...

Page 58: ...se the device with the notebook The notebook supports transfer rates up to 400 Mbps however the actual transfer rate is the lowest transfer rate of the external device The i LINK features available may vary depending on the software applications you use See the documentation that accompanied your software for more information The i LINK cables compatible with your VAIO notebook include cables with...

Page 59: ...kers Verify your speakers are designed for computer use Turn down the volume of the speakers before you turn them on To connect external speakers 1 Locate the Headphone jack identified by the symbol on the side of the notebook 2 Plug the speaker cable into this jack Do not place floppy disks on the speakers the speakers magnetic field may damage the data on the floppy disks Connecting speakers to ...

Page 60: ...phone for more information on its installation and use To connect an external microphone 1 Locate the Microphone jack identified by the symbol on the side of the notebook 2 Plug the microphone cable into this jack Verify that your microphone is designed for computer use The microphone should be compliant with the plug in power microphone Connecting microphone to microphone jack Microphone To optio...

Page 61: ... List prioritize them and assign them due dates Synchronize your data with the software on your notebook to back up your data Track expenses when you are out of the office then transfer the data to your notebook Exchange data with your notebook Wireless LAN Access Point The Wireless LAN Access Point which is also called the Access Point is designed for building a wireless Local Area Network LAN en...

Page 62: ...reless LAN environment The Wireless LAN PC Card can be used with or without the Access Point With the Access Point you can build a wireless LAN between computers that are equipped with the Wireless LAN PC Card and gain access to the Internet Without the Access Point you can achieve direct communication Peer to Peer mode between computers For information on available Sony products go to http www so...

Page 63: ... Notebook The following sections briefly describe how to change your notebook s default settings Displaying the Sony Notebook Setup Screen Controlling Power Management Displaying Battery Information Selecting the Display Mode ...

Page 64: ... display the Sony Notebook Setup screen 1 Click the Start button on the Windows taskbar 2 Point to VAIO and click Sony Notebook Setup 3 Select the tab for the item you want to change See Sony Notebook Setup Tabs for more information 4 After you finish making your changes click OK Sony Notebook Setup Screen ...

Page 65: ...ll as other drives inserted into your notebook Touchpad When you connect an optional mouse to your notebook you can make your touchpad inactive You can also customize the settings of your mouse using the mouse utility Power On Password Set the password to secure your notebook Enable Ports Enable or disable ports Disabling ports releases resources to the system To change the serial settings click A...

Page 66: ...the bottom of the screen 2 Select Toolbars from the pop up menu and then click Power Management The Power Management toolbar appears on the taskbar The current profile icon is highlighted on the Power Management toolbar It is the first icon farthest to the left and its appearance changes depending on which power management profile is currently selected To change the power management profile click ...

Page 67: ... of Power Management settings that are designed to meet specific Power Management goals ranging from maximum Power Management to no Power Management You can change the settings for any of the predefined profiles except for the Disable Power Management profile or you can create your own profile to suit your portable computing needs The predefined profiles are Icon Description Maximum Performance Pr...

Page 68: ...ves power This option is ideal for slide show presentations You can establish settings for LCD Video Standby Hard Disk Standby and Standby mode to optimize power management for your system Camera Optimizes performance and power requirements for camera usage DVD Optimizes performance and power requirements for DVD usage Word Processing Optimizes power management with longer timeouts on the hard dis...

Page 69: ...e to optimize power management for your system Automatic Profile Selection Automatically switches to a profile suitable for active applications Icon Description Standby Puts the system into Standby mode a power management state that saves the state of the system and peripheral devices in memory RAM Power consumption reduces to a minimum and the system remains on To return the system to the active ...

Page 70: ...on to document title 70 Conserving battery power When using the notebook with a battery the LCD display and the hard drive can be set to switch off automatically to conserve battery power See Power Management profiles for more information ...

Page 71: ...f the screen 2 Select Toolbars from the pop up menu then click Battery Information The Battery Information toolbar appears on the taskbar To view the total capacity remaining in the battery place the pointer over the battery status icon in the task tray on the lower right side of the screen Percentage indicator Displays the percentage of the remaining capacity Time indicator Displays estimated tim...

Page 72: ...uble click the battery icon on the task tray to display the Battery Information window The screen appears displaying the Battery tab which contains information such as the estimated time to empty and charging time Fully charged Discharging No battery Battery Information Window Battery icon Battery status ...

Page 73: ...n 73 To customize the Battery Information toolbar and alarm system You can customize the Battery Information toolbar and modify the alarm settings to suit your portable computing needs Refer to PowerPanel Help for more information ...

Page 74: ...ou can switch the display mode between your notebook s LCD display and the external monitor To select the display mode 1 Click the Start button point to Settings then point to Control Panel 2 Click Display to access the Display Properties window 3 Click the Settings tab then click the Advanced button to display the Intel 82815 Graphics Controller Properties dialog box See Connecting an External Di...

Page 75: ...gn Selector 3 Click or and select the desired design 4 Click Apply 5 The UI Design Selector window design changes The window design for your Sony software will match the UI Design Selector window 6 To try another selection click or and then click OK 7 The UI Design Selector window closes and the Sony software window design displays You may not be able to display the notebook LCD screen and an exte...

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Page 77: ... your notebook will vary depending on the model you purchased Expansion memory modules are available as options For memory upgrades use only PC100 CL2 SDRAM SO DIMM gold lead contacts This section describes how to replace memory modules in your computer Precautions and Procedures Removing a Memory Module Installing a Memory Module Viewing the Amount of Memory ...

Page 78: ...Perform the procedures described below only at an ESD workstation If such a station is not available do not work in a carpeted area and do not handle materials that produce or hold static electricity cellophane wrappers for example Ground yourself by maintaining contact with an unpainted metal portion of the chassis while performing the procedure Do not open the memory module package until you are...

Page 79: ...ypical expansion memory configuration 128 MB Memory Models 256 MB Memory Models Total System Memory MB Slot 1 MB Slot 2 MB 128 128 192 128 64 256 128 128 512 256 256 Total System Memory MB Slot 1 MB Slot 2 MB 256 128 128 512 256 256 ...

Page 80: ...ook and remove the battery pack s 3 After the notebook has cooled loosen and remove the screw that secures the cover of the memory bay on the bottom of your notebook Use an appropriate screwdriver 4 Touch a metal object such as the connector panel on the back of your notebook to discharge any static electricity 5 Remove the memory module Removing the memory module cover Screwdriver Screw ...

Page 81: ...ry Module 81 6 Tighten the screw on the memory bay cover Removing memory module 2 Pull the memory module in the direction of the arrow 1 Pull the tabs in the direction of the arrows The memory module is released 1 2 1 ...

Page 82: ...ing a Memory Module 2 Remove the memory module from its packaging 3 Slide the memory module into the empty slot 4 Press the module into place until it clicks 5 Tighten the screw on the cover of the memory bay Installing memory module 1 Slide the memory module into the slot 2 Press the module into place until it clicks ...

Page 83: ...e Start button on the Windows status bar point to VAIO option and click Sony Notebook Setup The Sony Notebook Setup screen appears 3 Click the About This Computer tab to view the amount of system memory If the additional memory is not shown repeat steps 1 through 5 in Installing a Memory Module ...

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Page 85: ... play learn and communicate as soon as you turn it on This section provides the following information An overview of the various software that come with your notebook and the activities you can perform with your software Details on your Sony application driver and system recovery CDs ...

Page 86: ...touch with family and friends with easy to use e mail manage your personal finances get the latest news and sports scores and chat with thousands of others who share your interests Apple QuickTime Apple Computer Inc QuickTime is the Apple technology that makes video sound music 3D and virtual reality come alive for our Internet browser and Windows CompuServe 2000 CompuServe Interactive Services In...

Page 87: ...y you want it It is safe easy to use and you can personalize how you access the Web Outlook Express and other tools in Internet Explorer also help you have a great experience when you are on the Web Microsoft Word Microsoft Corp Microsoft Word makes it easy to create shared Web e mail and print documents for use around the world It embraces HTML as a first class file format and extends Word s ease...

Page 88: ...ations This powerful antivirus software works in the background to continuously protect your PC by scanning the files you download from the Web and receive as e mail attachments Each time you connect to the Internet Norton Antivirus updates its virus definitions to deliver automatic protection today and in the future OpenMG Jukebox Sony Electronics Inc OpenMG Jukebox software enables you to import...

Page 89: ... s most widely used personal music management systems Using RealJukebox you can capture the contents of a music CD manage and play back your music and view various music related information via the Internet This Custom RealJukebox for Sony allows seamless check out capabilities to a wide range of Sony personal audio devices and offers convenient links to Sony product and music service home pages R...

Page 90: ...n between your computer and a Sony Digital Handycam Camcorder that supports the i LINK interface It allows you to capture compressed video or still images that you can save or share via e mail A smart solution to computer digital audio video and network convergence Smart Connect Sony Electronics Inc Smart Connect allows you to use an i LINK cable to connect your VAIO computer to another VAIO compu...

Page 91: ...easing artistic manner VisualFlow software not only plays a selected movie or sound file but also enables playback of files by other applications such as PictureGear Memory Stick Slideshow and Windows Explorer WinDVD 2000 InterVideo Inc WinDVD is a simple to use DVD player including all the features you would expect to find in a standard consumer DVD player while also offering advanced display and...

Page 92: ... 2 Click Programs then Accessories then System Tools and then Disk Defragmenter The Disk Defragmenter window appears 3 Select the drive you want to defragment from the list and click the Defragment button See Windows Help for more information on defragmenting DVgate plug in for Adobe Premiere If your VAIO Notebook does not come with Adobe Premiere pre installed and you subsequently purchase that s...

Page 93: ...obe Premiere 6 0 1 Click Start in the Windows taskbar and select Run 2 Click Browse and from your C drive select Program Files and Sony and Dvgate and Premiere Plug in and then 6 0 3 Select Setup exe and click Open 4 Click OK to install the plug in ...

Page 94: ...d sound clips 1 Click File Import or DV Import 2 Find the file you want to add 3 Select the file 4 Click Open The file is added to the Clip tray To create a movie using Shaker After adding clip s to the Clip tray you can create a short movie using the Shaker feature Shaker randomly select clips from the Clip tray to create a 30 second scene 1 Click the Shake tab 2 Select a mood by clicking a face ...

Page 95: ...ext adjusting the color and contrast and modifying the length of clips Shaker Tray Scenes created with Shaker begin with a black frame and after processing are placed in the first available slot on the Product tray Limit the number of scenes placed on the Product tray to five or fewer MovieShaker software may stop responding if too many scenes are placed on the Product tray Working Panel Sound Col...

Page 96: ...Product tray See Help for more details on saving movies 2 Click Export 3 Select the format in which you want the clip to be saved 4 Click Next 5 Locate the folder to which you want the file saved 6 Name the file 7 Click Save To preview an Effect click on the clip in the Working panel monitor Your clip displays with the new effect on the Effect tray monitor Exporting movies may take a long time to ...

Page 97: ...Distribution EMD services EMD allows you to download music files via the Internet To use Internet services that are compatible with OpenMG Jukebox you need Access to the Internet from your notebook Sign up with an Internet Service Provider ISP and configure your notebook for Internet access before using EMD services An EMD service provider Consult the provider for details regarding service Your VA...

Page 98: ...ns to complete registration 3 When you have registered with CDDB the Set OpenMG Jukebox as the Application for playing Audio CD dialog box appears You can set OpenMG Jukebox as the default application for playing audio CDs by selecting the appropriate checkbox 4 Click OK The OpenMG Jukebox window appears To register with CDDB you will need Internet access from your notebook For more information re...

Page 99: ... according to function 6 Drop down list Displays the playlists audio files etc of the current screen tab 3 Player control buttons Control playback play stop pause etc 7 Tutorial tab Opens and closes the Tutorial screen 4 File Tree view Displays the folders on your notebook 8 URL drop down list Displays URL address information if available Clicking the Go to URL link button connects to the Internet...

Page 100: ... Playlist screen tab 6 To name the album and songs type the name or retrieve it from the CDDB Web site on the Internet at http www cddb com cddb2info using html To transfer songs check in check out You can transfer songs between the playlists of your OpenMG Jukebox and external devices media For details on using your external devices media see the user guide that came with your product These instr...

Page 101: ...ou want to check out The songs in the playlist are listed in the Playlist view in the center of the screen 4 In the Playlist view select the song to be checked out To check out more than one song at a time hold down the Ctrl key and click the songs to be selected 5 Click Out or drag and drop the song to the desired position in the song list of the external device media Check out begins Check In Ou...

Page 102: ... media click In All Check in begins For more information about using OpenMG Jukebox 2 0 software go to the online OpenMG Jukebox Help file You can access the OpenMG Jukebox Help file using either of the following instructions 1 Click the Start button on the Windows taskbar select Programs and OpenMG Jukebox and then OpenMG Jukebox Help 2 From the OpenMG Jukebox Help menu select OpenMG Jukebox Help...

Page 103: ...ly useful when you want to play songs with OpenMG Jukebox while using other software or when you feel that the operation panel in full mode is too large Additionally the design of the operation panel in simple mode can be changed by adding a new Skin Therefore you can enjoy various panel designs when the skins supporting OpenMG Jukebox soon become available Notes on using Portable Players If you h...

Page 104: ...ter a name for the collection and then click OK 3 Click the Folder tab and browse to locate your pictures 4 Select the pictures you want to have in a collection 5 Select Add File to Collection 6 Select Collection Folder and then click OK To create a photo album 1 Select the pictures you want to use to make an album 2 From the Utilities menu select Album Maker 3 Choose the type of Album you want an...

Page 105: ...s menu select Panorama Maker 4 Select the correct lens and click OK If 35mm lens is selected the prompt does not appear To select a different lens click the lens icon 5 Click the panoramic icon near the bottom of the window 6 Click Full Stitch To make still images and panoramic from MPEG 1 Select the MPEG file 2 From the Movie Sound menu select Scene Break Down 3 Select Movie Stitch to create a pa...

Page 106: ...onnection may vary depending on the software applications oper ating system and compatible i LINK devices All products with an i LINK connection may not communicate with each other Refer to the documentation that came with your compati ble i LINK device for information on operating conditions and proper connection Before connecting compatible i LINK PC peripherals to your system such as a CD RW or...

Page 107: ...elect different characteristics for the Capture button when capturing a Net Movie 3 Options button Displays the configuration options available for either Still or Net Movie mode 7 Application Switch drop down list Switches between the Still image and Net movie modes using a drop down list 4 Effects button Displays the special effects that you can apply to your pictures or video clips 8 Image wind...

Page 108: ...image size horizontal by vertical in pixels Image Quality Set the quality of your pictures as they are being saved by selecting Fine Standard or Economy image quality Destination Select a file destination for your pictures 6 Click on the Effects button to select a special image effect The Effect Setting window appears Use the drop down list to view and customize the available effects Still Image O...

Page 109: ... 2 When you see the desired image in the Smart Capture window click on the Capture button The Still Viewer window appears You can capture one picture or several pictures at a time Effect Setting window You can use a different special effect for each picture or you can remove all special effects by clicking on the No Effects button ...

Page 110: ...ng on the Delete button Select a single image or all and the image s is torn and removed from the Still Viewer window Upload Send your still images online to the ImageStation Web site to share with your family and friends ImageStation stores your still images online when you register for this free service See To use ImageStation for more information Mail E mail your still images to your family and...

Page 111: ... set to Net Movie Click on the Mode dial to switch between Still mode and Net Movie mode 4 Click on the Options button to view the available options for your movie capture The Recording Options window appears The Recording Options window has three tabs Format You can adjust the compression rate for your movies in MPEG1 format or choose the AVI option for no compression You can also set the maximum...

Page 112: ... the available effects To capture a movie in Net Movie mode 1 Use your digital camcorder to locate the view s you want to capture 2 When you see the desired view in either the Smart Capture window or your camcorder s viewfinder press the Capture button to begin recording your movie The Movie Player window appears 3 Click on the Capture button when you have finished recording your movie and the fir...

Page 113: ...sk buttons Delete Discard any frame or the entire movie by clicking on the Delete button The frame or movie is removed from the Movie Player window Upload Compress and send your movies online to the ImageStation Web site to share with your family and friends ImageStation stores your movies online when you register for this free service See To use ImageStation for more information Mail E mail your ...

Page 114: ...cted to the Internet before uploading your pictures or movies with Smart Capture and ImageStation To upload with Movie Player 1 Click on the Upload Button in Movie Player The Compression Settings when Uploading window appears 2 Select the compression rate and press the Start Compression button The ImageStation Login window appears See steps 2 to 4 in the next section To upload with Still Viewer fo...

Page 115: ...creen instructions If you are already a registered member provide your login name and password The Image Uploader window appears 3 From the Still Viewer or Movie Player window click on the Upload button to transfer your pictures or movies to the ImageStation Web site The Image Uploader windows displays your Internet connection and upload status Click on to see thumbnail previews of your pictures o...

Page 116: ...ovies Follow the onscreen instructions to access your ImageStation account The ImageStation Web site may ask you to complete a full login again if your current session is not active The ImageStation preview feature is available when you upload two or more pictures or a movie No preview is shown if a single picture is being uploaded ...

Page 117: ... toolbar to select a sorting method 4 Placing your cursor on the left end of the main toolbar activates the current Memory Stick properties 5 Placing your cursor on the right end of the main toolbar activates a secondary toolbar with more functions 6 Click on an image to show a normal view centered on the screen Double clicking an image shows an enlarged view 7 The movie file starts playback when ...

Page 118: ...come corrupted or are erased Driver Recovery CD s Sony Electronics Inc This CD enables you to reinstall individual device drivers if they become corrupted or are erased System Recovery CD s Sony Electronics Inc This CD enables you to format the C partition of the hard disk drive then reinstall the operating system and software titles that shipped with your notebook if they become corrupted or are ...

Page 119: ... CD s for more information If you have any questions on using the Application Recovery CD contact Sony Customer Support You can also use the Application Recovery CD to install Windows 2000 drivers on your notebook 1 Turn on your notebook If your notebook is already on close all applications 2 When the Windows desktop appears insert the Sony Application Recovery CD in the optical drive The Applicat...

Page 120: ...iate driver To repair software applications using VAIO Support Agent The Driver Recovery CD utility has an information vault that contains the original characteristics for the preinstalled software applications that are protected by VAIO Support Agent To use the System Recovery CD s You can use the System Recovery CD s to reinstall the operating system and software titles that shipped with your no...

Page 121: ...ons to complete the recovery process If your notebook does not start from the Recovery CD 1 Press the power button and hold it for more than four seconds to turn off the notebook 2 Turn on the notebook When the Sony logo is displayed press the F2 key The BIOS setup menu screen appears 3 Press the arrow keys to select the Exit menu 4 Press the arrow keys to select Get Default Values and then press ...

Page 122: ... recovery of your system Updating the task tray In the event that a system recovery is necessitated do the following to optimize your notebook s performance 1 Right click the Adaptec Create CD icon in the task tray The Task tray properties menu is displayed 2 Select Disable Adaptec Create CD A dialog box appears prompting you to confirm the setting 3 Click the Yes button Your system may include on...

Page 123: ...e suggestions before you contact Sony PC Support http www sony com pcsupport Consult the following sections Troubleshooting Your Notebook Troubleshooting the LCD Screen Troubleshooting the Mouse and Touchpad Troubleshooting Drives PC Cards and Peripheral Devices Troubleshooting Software Troubleshooting the Modem Troubleshooting Audio Troubleshooting the Printer ...

Page 124: ...and contrast controls are adjusted correctly See the manual that came with your display for details Condensation may cause the notebook to malfunction If this occurs do not use the notebook for at least one hour Take the battery pack off the notebook unplug the power cord and plug it in again then turn on the power My notebook starts but a BIOS error is displayed When the internal backup battery i...

Page 125: ...k on 5 Press the F2 key when the Sony logo appears The BIOS setup menu screen appears 6 Press the directional arrow keys to select the Exit menu 7 Press the arrow keys to select Get Default Values and then press Enter The message Load default configuration now appears 8 Select Yes then press Enter 9 Use the directional arrow keys to select Exit Save Changes and then press Enter The message Save co...

Page 126: ...e playing a CD or DVD stop the CD DVD and restart the notebook by pressing Ctrl Alt Delete simultaneously and clicking Shut Down on the Windows Security screen Unplug the notebook from the AC adapter and remove the battery pack from your notebook The Power Management setting is not responding Your notebook s operating system may become unstable if it is interrupted or if you attempt to make change...

Page 127: ...ur Notebook 127 The sound of my notebook s fan is too loud Use the PowerPanel utility to change the Thermal Control Strategy setting to Quiet This setting slows down the CPU speed See PowerPanel Help for more information ...

Page 128: ...ss the Windows key and D key twice to refresh the screen The image on my connected external display is not centered or sized properly Use the controls on your external display to adjust the image See the manual supplied with your display for more information I want to change the video resolution of my display Follow this procedure to change the video resolution of your display 1 Click Start point ...

Page 129: ...he LCD display to TV and vice versa 1 Ensure that the TV was connected configured and powered on correctly prior to starting the notebook See Connecting a TV Display for more information 2 Remove the DVD video disc if it is inserted in the optical drive ...

Page 130: ...ect Programs and then Sony Notebook Setup 2 Select the Touchpad tab using the arrow keys 3 Select Enable Touchpad and then press Enter You must restart the notebook to make the touchpad work again If your touchpad is interpreting a single tap as a double click you must adjust the button assignments Follow these steps 1 Press the Windows key and use the arrow keys to select Control Panel and then M...

Page 131: ... described in the step above press and hold the power button for more than four seconds to turn off the notebook If the pointer does not move while playing a disc press Ctrl Alt Delete simultaneously to stop playback and restart the notebook If this procedure does not work ensure that another mouse was not installed You may need to use your supplied Driver Recovery CD s to reinstall the touchpad d...

Page 132: ...ead the disc If necessary restart the notebook remove the disc and then check it for dirt or damage If you see video but can not hear audio check all of the following Check that your optical drive does not have the mute setting enabled Check the volume setting in the audio mixer If you are using external speakers check the volume settings and then check the connections between your external speake...

Page 133: ...sure the PC Card is installed properly Make sure the PC Card is compatible with Microsoft Windows Use the Sony Notebook Setup utility to disable devices you are not currently using If you are using two PC Cards use the Sony Notebook Setup utility to disable the devices you are not currently using Make sure any necessary drivers were installed properly See Using Your Recovery CDs for more informati...

Page 134: ...ication CD into your optical drive appears and the software does not start Some titles require specific files that are located on the application CD Insert the disc and try starting the program again Make sure you place the CD in the tray with the label side facing up I cannot use the DVgate software If your notebook is using the Ultimate Battery Life profile for its power saving mode you cannot u...

Page 135: ...e information My modem connection is slow Your notebook is equipped with a V 90 K56flex compatible modem Many factors may influence modem connection speed including telephone line noise or compatibility with telephone equipment such as fax machines or other modems If you think your modem is not connecting properly to other PC based modems fax machines or your Internet Service Provider ISP check th...

Page 136: ...arged If you are using an application that has its own volume control check that the volume is turned up Check the volume controls in the Windows taskbar If you connect external speakers check that the speakers are properly connected and the volume is turned up If the speakers have a mute button make sure it is off If the speakers are powered by batteries check that the batteries are inserted prop...

Page 137: ...to ECP See Displaying the Sony Notebook Setup Screen for details on using Sony Notebook Setup Your connected printer may not function after the notebook resumes from a power saving mode If this occurs follow these steps to reset the printer connection 1 Double click My Computer icon on the desktop then double click on the Control Panel folder 2 Double click on the Printers folder 3 Right click on ...

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Page 139: ...139 Getting Help Sony provides you with several support options to answer questions about your VAIO Notebook or the preinstalled software Refer to these resources in the order they are listed ...

Page 140: ...rt you can access Microsoft customer support at http support microsoft com directory 4 VAIO Support Agent You can find VAIO Support Agent from the Windows desktop Using advanced diagnostic technology Sony s VAIO Support Agent runs scheduled protections of your applications network settings and other important software settings When your software is protected you can use VAIO Support Agent to repai...

Page 141: ... Support Software support is available free of charge for 90 days after the original date of purchase You can call and speak with a Sony Customer Support Representative without using your computer by calling 1 888 4SONYPC 1 888 476 6972 ...

Page 142: ...atures to help you fix your software problems Quick Fix Wizard Common Solutions and Support Central This section briefly describes these three features and the automatic update capability of the VAIO Support Agent To use the Quick Fix Wizard The VAIO Support Agent records and maintains a history of the VAIO Support Agent protected applications by taking a snapshot of the application at regular tim...

Page 143: ...iagnostics dialog box appears 3 Select the Diagnose and fix my software option 4 Select the software you wish to repair from the drop down list To view a list of software applications protected by VAIO Support Agent click on the Pick the software drop down list 5 Select a date time from the drop down list that corresponds to the last time when the software worked properly 6 Click Next to continue ...

Page 144: ... Asked Questions FAQs You can run One Click Fixes directly from VAIO Support Agent or from a Web browser 1 Click the Common Solutions button The Common Solutions dialog box appears 2 Double click on the desired category to expand and view available SupportActions VAIO Support Local Server c program files support com provides a list of SupportActions available on your computer s hard disk drive Qui...

Page 145: ...the Internet 3 Click the resize arrows next to the SupportAction categories to expand or collapse the categories Common Solutions dialog box 1st level Connect to the Internet before attempting to view the category Vaio Support Local Server http sdcglobal4 sel sony com This category is unavailable without an Internet connection ...

Page 146: ... type Automatic updates The VAIO Support Agent is dormant as a background process Every 24 hours the Agent self activates to contact the Sony Support Server to check for new updates or fixes needed for your system This updating action only occurs while you are connected to the Internet and when more than 24 hours has passed since the last update Common Solutions dialog box 2nd level You cannot und...

Page 147: ...r permission to retrieve updates Give the Agent your permission to contact the Sony Support Server for any updates or fixes that are available specifically for your computer The Agent automatically retrieves updates without further prompting Deny the Agent your permission to contact the Sony Support Server for any updates or fixes The Agent discontinues any update retrieval and does not prompt aga...

Page 148: ...sk tray to blink You should always check the ambulance icon in the task tray after the system checks for updates If the icon is blinking double click the ambulance icon to view the update VAIO Support Agent Properties To control the VAIO Support Agent automatic update feature follow the below steps 1 In the VAIO Support Agent main screen select Tools then select Properties The VAIO Support Agent P...

Page 149: ...onal information from knowledge base systems and the latest software updates for your protected software Support Central also lets you contact live support agents for additional help 1 Connect to the Internet 2 From the VAIO Support Agent main window click Support Central The Support Central Welcome page appears VAIO Support Agent Properties window You must have Internet access to use Support Cent...

Page 150: ...l be asked to register with Support Central Support Central Welcome page Support Central retains your registration information so you are only required to register once If you log on to your computer with a different user name or have recovered your system using the System Recovery CDs Support Central may require you to register again ...

Page 151: ...VAIO Support Agent 151 Support Central Registration page ...

Page 152: ...ort Central the Current Issues page displays enabling you to continue working on your open issues or to close them if you are finished Support Central has a tracking feature that stores your current issues enabling you to return and work on them later Support Central Current Issues page ...

Page 153: ...to Support Central with a new issue or if you do not have any open issues the Support Wizard appears You can begin searching on the new issues Support Central Support Wizard page You must be connected to the Internet to use Support Central ...

Page 154: ...ttp www adobe com phone 206 675 6126 fee based support e mail techdocs adobe com hours M F 6 AM 5 PM PT Web site http www aol com phone 800 827 3338 hours 7 days a week 8AM 2AM ET Web site http www apple com phone 800 692 7753 hours 7 days a week 24 hours a day Web site http www compuserve com phone 800 848 8990 Web site s http www roxio com en support phone 408 934 7283 hours M F 6 AM 5 PM PT Web...

Page 155: ...day Web site http www symantec com techsupp phone 800 927 3991 900 646 007 Support from 800 927 3991 is fee based per incident support from 900 646 0007 is fee based per minute Online support is free of charge hours M F 6 AM 5 PM PT Web site http www prodigy com phone 800 213 0992 hours M F 7 AM 3 AM ET Web site s http service real com rjoptions html http service real com help call html phone 206 ...

Page 156: ...nicfoundry com phone 608 256 5555 fax 608 256 7300 e mail support sonicfoundry com hours M F 8 AM 7 PM CT Web site http www intuit com support phone 800 644 3193 hours 7 days a week 24 hours a day Web site http www sony com pcsupport phone 888 4SONYPC 888 476 6972 Support from 1 888 4SONYPC is free of charge for 90 days after the original date of purchase hours 7 days a week 24 hours a day Web sit...

Page 157: ...Sony Service Center 157 Sony Service Center For the Sony Service Center nearest you call 1 888 4SONYPC 1 888 476 6972 or find Sony Customer Service on the Web at http www sony com pcsupport ...

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Page 159: ...ghts 15 31 removing 31 33 brightness adjusting 16 built in speakers See also speakers 16 buttons Eject 23 24 Start Windows 64 C camera digital video recorder 57 Power Management profile 68 canceling commands 13 Caps Lock indicator light 16 CD ROM DVD ROM discs ejecting 24 handling 26 inserting 23 CD RW DVD combo drive using 23 writing data to CD RW CD R media 27 charging battery packs 32 coin oper...

Page 160: ...ing 128 Driver Recovery CD 120 drives floppy disk 20 installing additional hard disk 28 optical 23 troubleshooting 132 DV In Out 57 DVD playing 25 DVD ROM drive closing tray 24 handling discs 26 opening tray 23 using 23 E Eject button 23 24 ejecting battery packs 33 CD ROM DVD ROM discs 24 weight saver 34 Electronic Music Distribution EMD services 97 EMD services 97 Escape key 13 expansion memory ...

Page 161: ...yboard connecting external 48 keyboard using 12 L LCD selecting to display output 52 troubleshooting 128 M Maximum Battery Life power setting 67 Maximum Performance power setting 67 memory adding 77 viewing the amount of 83 memory module expansion 79 installing 82 removing 80 microphone connecting 60 troubleshooting 136 modem connecting a phone line 39 troubleshooting 135 monitor connecting 51 sel...

Page 162: ...ar 104 Panorama Maker 105 playing DVDs 25 port replicator connecting 44 network 44 ports printer 49 50 serial port 44 power indicator 15 power management settings 66 Power Management Off power setting 67 Power On Password tab 65 power saving modes Hibernation 17 37 Standby 37 power setting AC 68 Maximum Battery Life 67 Maximum Performance 67 Power Management Off 67 Standby 69 PowerPanel activating...

Page 163: ... Setup screen 64 Sony Service Center 156 speakers external 59 switching 16 troubleshooting 136 volume 16 Standby mode 16 37 69 Start button 64 support options 139 switching display 17 monitor 17 T television connecting 54 touchpad troubleshooting 130 Touchpad tab 65 touchpad using using touchpad 18 troubleshooting audio 136 drives PC Cards and peripherals 132 general 123 LCD screen 128 modem 135 m...

Page 164: ...video camera 57 viewing the amount of memory 83 VisualFlow application 117 volume control 16 volume adjusting 16 W weight saver connecting 34 fold out arm 34 removing 34 using 34 Windows Explorer 14 Find window 14 help 14 key 14 key combinations 14 taskbar 126 Wireless LAN Access Point 61 ...

Page 165: ...Index 165 ...

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