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Getting help
77
My microphone does not work
If you are using an external microphone, check that the microphone is plugged into the microphone
connector.
About the modem
My internal modem does not work
❑
Check that the phone line is plugged into your computer.
❑
Check that the phone line is working. You can check the line by plugging in an ordinary phone and
listening for a dial tone.
❑
Check that the phone number the program is dialing is correct.
❑
In the
Modems Properties
dialog box (
Control Panel
/
Modems
*), check that your modem is listed in
the
General
tab, and that the location information is correct on the
Dialing Properties
tab.
* If you do not see the
Modems
icon, proceed as follows:
1
In
Control Panel
click
Tools
and click
Folder Options…
2
Select the
View
tab.
3
In the
Advanced settings:
dialog box, select the option
Display all Control Panel options and all
folder contents
.
4
Click
OK
.
My modem cannot establish a connection
The modem dialing mode may be incompatible with your telephone line.
