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Getting Help

Troubleshooting (Windows® 98 systems)

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Troubleshooting (Windows

®

98 systems)

This section describes how to solve common problems you may encounter when
using your Windows

®

computer. Many problems have simple solutions, so try these

suggestions before you contact VAIO-Link.

Table of troubleshooting methods

About the computer and software, see page 80

About Digital Video Captures and DVgate, see page 84

About the display, see page 84

About CD-ROMs and diskettes, see page 85

About sound, see page 87

About the modem, see page 88

About peripherals, see page 89

See also the on-line FAQ provided on your Documentation CD-ROM.

About the computer and software

My computer does not start

Check that the computer is plugged into a power source and that it is turned on.
Check that the power indicator on the front panel of the computer indicates that
the power is on.

Check that the battery packs are inserted properly and that they are charged.

Make sure there is no diskette in the floppy disk drive.

Confirm that the power cord and all cables are connected firmly.

When you reconnect devices (other
than USB devices), be sure to turn
off the computer as described in
"Shutting down your computer".
If you turn off the computer in
other ways, it may result in data
loss.

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Summary of Contents for VAIO PCG-F701

Page 1: ...n N Sony Notebook Computer User Guide PCG F701 PCG F707 PCG F709 Windows 98 PCG F709K Windows 2000 Professional 2000 by Sony Corporation ...

Page 2: ...d herein is governed by the terms of a separate user license agreement Sony DVgate i LINKTM Mavica PictureGear Memory Stick and the Memory Stick logo VAIO and the VAIO logo are trademarks of Sony Corporation Windows the Windows 98 and the Windows 2000 logos are registered trademarks of Microsoft Corporation Intel MMX Celeron and Pentium are trademarks of Intel Corporation All other trademarks are ...

Page 3: ...ot open the cabinet Refer servicing to qualified personnel only To prevent fire or shock hazard do not expose your VAIO notebook computer to rain or moisture Avoid using the modem during an electrical storm Do not use the modem or a telephone to report a gas leak in the vicinity of the leak CD ROM DVD ROM The use of the optical instruments intalled in your notebook computer will increase eye hazar...

Page 4: ...er install telephone jacks in wet locations unless the jack is specifically designed for wet locations Use caution when installing or modifying telephone lines Use your notebook only with the supplied AC adapter To disconnect your notebook completely from mains voltage unplug the AC adapter Please make sure that the socket outlet is easily accessible Never touch uninsulated telephone wire or termi...

Page 5: ... for use in following areas residential commercial and light industrial This product has been tested and found compliant with the limits set out in the EMC Directive for using connection cables shorter than 3 metres 9 8 feet Depending on the model The DVD ROM CD ROM is classified as a CLASS 1 LASER PRODUCT and complies with the Laser Product Safety Standard EN 60825 1 Repair and maintenance only b...

Page 6: ...tructions see below The battery pack used in this device may present a fire or chemical burn hazard if mistreated Do not disassemble heat above 100 C 212 F or incinerate Dispose of used battery promptly Keep away from children Your notebook is equipped with an internal backup memory battery For changing this battery please contact VAIO Link Disposal of Lithium ion batteries Dispose of properly at ...

Page 7: ...provides hours of use without AC power Sony audio and video quality A high resolution LCD screen enables you to take advantage of today s advanced multimedia applications games and entertainment software Multimedia features Enjoy the speaker s to listen to audio and video CDs Windows Your system includes the latest operating system from Microsoft Communications Access popular online services send ...

Page 8: ...er applying to the internal modem Your Sony Guarantee conditions On line Documentation 1 This User Guide Using Your Sony Notebook Computer shows you how to use the standard components of your system Connecting Peripheral Devices explains how you can add functionality by connecting various peripherals Getting Help explains the support options available to you and offers basic troubleshooting tips N...

Page 9: ...em Customizing your notebook explains how to set your system and power management with Sony Notebook Setup VAIO Action Setup PowerPanel BatteryScope etc Learn how to set your display with NeoMagic and enjoy the Dual Screen Display option Windows 98 only 3 Consult the On line Help files of the software you re using for detailed information on features and troubleshooting ...

Page 10: ...ny notebook computer you have purchased some accessories may be optional However you need to have these peripherals to enjoy some of the features described in this manual Phone cable Rechargeable battery pack Floppy disk drive Weight Saver Product Recovery CD ROMs Documentation Pack DVD CD ROM drive installed at factory AC adapter Power cord Phone plug country specific Main unit Video cable ...

Page 11: ...stationary and portable environments Position of your computer Place the computer directly in front of you as you work Keep your forearms horizontal with your wrists in a neutral comfortable position while using the keyboard touchpad or external mouse Let your upper arms hang naturally at your sides Take breaks during sessions with your computer Excessive use of the computer may strain muscles or ...

Page 12: ...display to the proper position Adjust the brightness setting of the display as well Lighting Choose a location where windows and lights do not create glare and reflection on the display Use indirect lighting to avoid bright spots on the display You can also purchase accessories for your display that help reduce glare Proper lighting adds to your comfort and work effectiveness Placement of an exter...

Page 13: ...otebook Computer This section describes how to start using your computer and how to use your computer s internal devices such as the touchpad the disk drives and the battery Locating the Controls and Connectors Right PPK buttons page 44 DVD ROM CD ROM drive page 39 Power button page 24 Multi purpose bay page 39 1 3 2 4 ...

Page 14: ... connector page 77 Infrared port page 48 PC card slots page 41 Video Out connector page 67 Battery bay page 19 i Headphone connector page 76 Not available on PCG F701 AC adapter mains connector and power cord hazardous voltage according to EN 60950 All other connectors for this notebook are SELV Safety Extra Low Voltage according to EN 60950 1 5 2 6 3 7 4 ...

Page 15: ...N Front LCD screen page 32 Left right buttons page 34 Num Lock indicator page 30 Speakers page 31 Power indicator page 24 Caps Lock indicator page 30 Keyboard page 27 Battery 1 and 2 indicators page 30 Scroll Lock indicator page 30 Touchpad page 34 Hard disk drive indicator page 30 1 5 9 2 6 10 3 7 11 4 8 ...

Page 16: ...6 n N Back Phone Line jack page 46 a Monitor connector page 64 Mouse connector page 74 USB connectors page 75 Serial connector page 68 DC In page 18 Printer page 62 Cover There is a ventilation slot located near the USB connector Do not cover the ventilation slot when your computer is on 1 5 2 6 3 7 4 ...

Page 17: ...Using Your Notebook Computer Locating the Controls and Connectors Sony Notebook Computer User Guide 17 n N Bottom Port replicator connector cover Tilt stands Release lever 1 3 2 ...

Page 18: ...e DC In connector on the computer 2 Plug one end of the power cord into the AC adapter 3 Plug the other end of the power cord into an AC outlet Use your notebook only with the supplied AC adapter To disconnect your notebook completely from mains voltage unplug the AC adapter Please make sure that the socket outlet is easily accessible 1 3 2 SELV according to EN 60950 Power cord hazardous voltage a...

Page 19: ...t side of the computer See Using a Second Battery Pack Additional battery packs are available as a separate option The battery pack supplied with your computer is not fully charged at the time of purchase Follow the steps below to insert and charge the battery pack To insert the battery pack 1 Open the cover of the battery bay 2 Insert the battery pack into the battery bay on the left side of the ...

Page 20: ...y the battery indicator light flashes in a double blink pattern as the battery charges When the battery is 85 percent full the battery indicator light turns off This process takes approximately two hours To charge the battery completely continue charging for an additional hour See your Software guide in Displaying Battery Information for information on checking the battery life There are two batte...

Page 21: ...y pack in the battery bay on the left side of the computer 2 Indicates the status of the battery pack in the multi purpose bay on the right side of the computer Battery Indicator Light Status Meaning On The computer is using battery power Single blink The battery is running out of power Double blink The battery is charging Off The computer is using AC power ...

Page 22: ...ected to AC power The battery pack continues to charge while you are using the computer If the battery level falls to below 10 you should either attach the AC adapter to recharge the battery or shut down your computer and insert a fully charged battery You can extend battery life by changing the power management modes in the PowerPanel utility See your Software guide in Controlling Power Managemen...

Page 23: ...ve the battery pack 1 Open the cover of the battery bay 2 Pull out the battery pack 3 Close the cover of the battery bay You may lose data if you remove the battery pack while the computer is on and not connected to the AC adapter or if you remove the battery while the computer is in system suspend mode ...

Page 24: ...2 Press the power button of the computer until the green power indicator light turns on 3 If necessary adjust the brightness controls for the LCD display with Fn F5 To increase the brightness use the up or right arrow keys To decrease use the down or left arrow keys LCD lock lever If you press the power button for more than four seconds the computer will turn off Power button Power indicator ...

Page 25: ...ripheral connected to your computer To avoid potential loss of data follow these steps to shut down your computer Respond to any prompts warning you to save documents If you are unable to shut down your computer using the steps described above close all software in use remove the PC cards if inserted disconnect any USB devices then restart the computer If the previous steps do not work see the Tro...

Page 26: ...Guarantee sheet for the terms and conditions and please refer to your Customer Service Guide for more information Follow these steps to use the Sony Notebook Computer s online registration service 1 Click on the Welcome button on your Desktop 2 Click Next 3 Click Internet 4 Fill in your Registration card fields 5 Scroll down to the bottom of the form and click Send 6 Click OK You must connect your...

Page 27: ...keys found on a typical calculator Use the numeric keypad area to type numbers or to perform mathematical calculations such as addition and subtraction Note that you must press the Num Lock key to activate the numeric keypad When you do so the Num Lock light will illuminate Navigation keys Several keys are devoted to moving the cursor on the screen Print screen key Application key Numeric keypad a...

Page 28: ...then paste the screen shot into a document and print it Operator keys Several keys are always used with at least one other key Ctrl Alt and Shift When held down with another key the Ctrl Control and Alt Alternate keys offer another way to give commands For example in many applications instead of choosing the Save command from a menu you can hold down Ctrl and press S referred to as Ctrl S The Shif...

Page 29: ...ays the Windows Find All Files window to find a file or folder This is the equivalent of selecting Find and then Files or Folders from the Start menu Ctrl F Displays the Windows Find Computer window where you can locate other computers This is the equivalent of selecting Find and then Computer from the Start menu M Minimizes all displayed windows Shift M Returns all minimized windows to their prev...

Page 30: ... in the multi purpose bay on the right side of the computer Hard disk Lights when data is read from or written to the hard drive Do not enter System Suspend mode or turn off the computer when this indicator light is on Light On Off Hard disk Data is read from or written to the hard drive Do not enter System Suspend mode or turn off the computer when this indicator light is on The hard drive is not...

Page 31: ...down the Shift key Scroll Lock Turns on when the screen scrolls differently depends on the application No effect in many applications Turns off when information moves across the display normally Combinations Feature Functions Fn ESC System Suspend Puts the system into System Suspend mode a power management state To return the system to the active state press any key Fn t F2 Display power status Di...

Page 32: ...n V or b To decrease contrast press Fn F6 and then v or B Fn F7 Switch to the external display Toggles between the LCD external display connected to the Monitor connector and both LCD and external display Fn F8 Not on PCG F701 Toggles between the LCD and both LCD and TV Only LCD h LCD and TV See AV Devices on page 67 Fn F12 System Hibernation Provides for the lowest level of power consumption When...

Page 33: ...eyboard Sony Notebook Computer User Guide 33 n N Fn D Video standby Turns off the LCD in order to save power Fn F Change Display size Zooms the display size in or out when the display is set to a low resolution Combinations Feature Functions ...

Page 34: ...ick Press the left button once Double click Press the left button twice Right click Press the right button once In many applications this action displays a shortcut menu of context sensitive choices See Mouse Help for information on touchpad features such as clicking both buttons simultaneously adjusting touchpad speed Web Assist Tap Off and Easy Launcher functions To access Mouse Help press the S...

Page 35: ...N Drag Slide one finger while pressing the left button Scroll Move your finger along the right edge of the touchpad to scroll vertically Move your finger along the bottom to scroll horizontally The scroll function is available only with applications that support a touchpad scroll feature ...

Page 36: ...sh the diskette into the drive until it clicks into place To remove a diskette When you finish using the diskette wait until the LED indicator turns off and then press the Eject button to remove the diskette Diskette Floppy disk drive Eject button LED indicator If you have difficulty removing a diskette from the floppy disk drive remove the floppy disk drive from the multi purpose bay Do not press...

Page 37: ...37 n N To remove the floppy disk drive 1 Turn off the computer 2 There is a RELEASE lever on the bottom of the computer Slide this lever in the direction of the arrow 3 Slide the drive out of the multi purpose bay 4 Insert the weight saver Using the Weight Saver Drive RELEASE lever on bottom ...

Page 38: ...Turn off the computer 2 If another device is in the multi purpose bay remove the device See To remove the second battery pack on page 54 3 Insert the floppy disk drive into the multi purpose bay with the metallic part up Continue pushing the drive into the bay until the RELEASE lever locks into place Multi purpose bay Floppy disk drive ...

Page 39: ...clicks into place 4 Close the tray by pushing it gently When the computer is in System Suspend or System Hibernation mode you cannot insert a disc Be sure to seat the disc firmly over the disc drive hub fingers If you do not seat the disc firmly you could damage your disk drive and you may not be able to open the tray When you finish using a disc wait until the LED indicator turns off and then pre...

Page 40: ...VD movies on battery power set the power management profile to DVD With other profiles the movies are choppy Depending on the display setup properties you selected you may use Fn F command to expand the screen to full screen size Region codes indicators are labeled on the DVD discs to indicate in which region and what type of player can play the disc Unless a 2 or ALL is labeled on your DVD disc o...

Page 41: ...bernation mode The computer will return to its original state if you restart it The PC card slots can accommodate at the same time two Type I two Type II or one Type III PC card These slots are compatible with Card Bus port Some PC cards may require that you disable idle devices when using the PC card You can use Sony Notebook Setup to disable devices See your Software guide in Sony Notebook Setup...

Page 42: ...he card and pull it out Insert in the direction of the arrow Do not force a card into the slot It may damage the connector pins If you have difficulty inserting a card check that you are inserting the card with the correct orientation See the manual supplied with your PC card for more information on use For some PC cards if you alternate between normal power operation and the system suspend or sys...

Page 43: ...nction When your computer is off skip the steps 1 to 6 1 Click the Start button on the Windows taskbar point to Settings then click Control Panel 2 Double click Add Remove Hardware 3 Click Next click Uninstall Unplug a device and then click Next 4 Select the name of the appropriate PC card in the list and then click Next 5 Click Next to confirm that you want to unplug the PC card 6 Click Finish 7 ...

Page 44: ...he desktop PPK default options Use a programmable key by simply pressing it or in combination with other keys on your keyboard Shift PPK Ctrl PPK or Alt PPK When your computer is off press PPK and the system will be powered and launch the appropriate application The factory settings for the buttons are Key or combination To open or access P1 The Club VAIO Web site P2 E mail Outlook Express P3 Syst...

Page 45: ... Computer Using Programmable Power Keys PPK Sony Notebook Computer User Guide 45 n N Alt P1 The VAIO Link Web site Shift P1 The VAIO Web site Ctrl P1 Internet Explorer Ctrl P3 The EULA Key or combination To open or access ...

Page 46: ... and to contact VAIO Link 1 Plug one end of the phone cable into the phone line jack on the computer 2 Plug the other end into the wall jack A country specific phone plug is supplied with your VAIO notebook computer allowing you to plug the phone line into the wall jack Your computer cannot be connected to a coin operated telephone and may not work with multiple phone lines or a private branch exc...

Page 47: ...rinter connected to another VAIO computer See the online documentation of Smart Connect and Smart Connect Monitor for more information When you use Smart Connect to connect two VAIO computers you must assign each computer a unique name by which it can be identified when the two computers are networked i LINK cables compatible with your VAIO notebook include cables with the following part numbers V...

Page 48: ...till camera or other computers To use Infrared Communication with a Digital still Camera Align the infrared ports on the computer and the digital camera so that they are in a direct line When performing a data transfer with any software using infrared enable the IrDA as follows 1 In the Control Panel choose Infrared then Options 2 Check Enable infrared communication then click OK 3 As soon as your...

Page 49: ... If the two devices are too far apart or too close together data transfer may be interrupted or there may be noise in the transmission Do not cover the infrared ports with your hand or any other objects Avoid direct sunlight fluorescent light or flashing incandescent light near the infrared ports See the manual that came with your digital still camera or other infrared communication device for mor...

Page 50: ... you select See your Software guide in Controlling Power Management for more information Normal Mode This is the normal state of your computer when it is in use The green power indicator light is on in this mode To save power you can turn off a specific device such as the LCD or the hard disk System Idle Mode This mode is convenient if you don t need to use your computer for a short period The har...

Page 51: ...rned off The power indicator light is off in this mode To activate System Hibernation mode Press Fn F12 You can also use the PowerPanel utility to enter System Hibernation mode To return to normal mode Turn on the computer by pressing the power button The computer returns to its previous state Steps to return to normal mode System hibernation b System suspend b System Idle System suspend requires ...

Page 52: ... lights To insert a second battery pack 1 If another device is in the multi purpose bay remove the device See To remove the floppy disk drive on page page 37 2 Insert the battery pack into the multi purpose bay The battery 2 indicator light turns on To determine the time the battery lasts see Displaying Battery information in your Software Guide If you attach two battery packs you can remove eithe...

Page 53: ...t Saver toward the front of the computer to lock it See also Using the Weight Saver on page 55 To charge the second battery pack Keep the battery pack in the computer while it is connected to AC power The battery indicator flashes while the battery is charging See also To charge the battery pack for more information Battery pack Weight Saver Battery indicators Secondary battery pack not supplied B...

Page 54: ...ver on the bottom of the weight saver To remove the battery pack slide this lever in the direction of the arrow 1 then slide the RELEASE lever on the bottom of the computer in the direction of the arrow 2 2 Remove the weight saver and then pull out the battery pack 3 Reinsert the weight saver Using the Weight Saver 1 2 Weight saver EJECT lever on bottom ...

Page 55: ...weight saver protects the multi purpose bay when it is empty To attach the Weight Saver 1 If another device is in the multi purpose bay remove the device To remove the floppy disk drive 2 Pull out the guide of the weight saver and slide the weight saver in the direction of the arrow until it clicks Weight Saver supplied ...

Page 56: ... User Guide 56 n N To remove the Weight Saver To remove the weight saver slide the Eject lever of the weight saver in the direction of the arrow 1 then slide the RELEASE lever on the bottom of the computer in the direction of the arrow 2 1 2 Weight saver EJECT lever on bottom ...

Page 57: ...r page 58 Printer page 62 External Display page 64 AV Devices page 67 Digital Still Camera or Other Serial Device page 68 Digital Video Camera Recorder page 71 MiniDisc deck with MD Player page 72 External Speakers page 76 External Microphone page 77 Universal Serial Bus USB Device page 75 Before you connect peripherals turn off the computer and all peripherals Connect the power cord only after co...

Page 58: ... Monitor page 64 Printer page 63 Serial page 68 DC In page 59 Mouse Keyboard page 74 The port replicator can be powered only with the AC adapter supplied with your notebook or the optional PCGA AC19V AC adapter Do not remove the AC adapter from the port replicator or the AC outlet while using the port replicator this may cause data damage or hardware malfunctions All connectors are SELV Safety Ext...

Page 59: ...3 Attach the bottom of the computer to the port replicator connector until it clicks 4 Plug the cable attached to the AC adapter into the DC IN connector on the port replicator Plug the power cord into the AC adapter and an AC outlet Port replicator port Notebook computer Port replicator ...

Page 60: ...n 6 Turn on the computer AC adapter Power cord hazardous voltage according to EN 60950 SELV according to EN 60950 When you use the port replicator for the first time the installation of the network driver starts automatically The floppy disk supplied with your Port Replicator is useless Levers Power Port replicator connector ...

Page 61: ...ers on each side of the port replicator to disengage the computer from the port replicator 3 Lift the computer away from the port replicator 4 Close the port replicator connector cover on the bottom of your computer It is extremely important to close the port replicator connector cover after removing your computer from the port replicator If the cover is left open dirt may get inside and damage th...

Page 62: ...int documents To connect a printer using the USB connector You can connect a USB printer compatible with your version of Windows to your computer Use the symbol to locate the USB port on your computer and printer Plug an optional USB printer cable into the USB connector To Printer Power cord USB Printer cable optional or supplied with the printer To USB ...

Page 63: ...llow the procedures below to reset the printer connection 1 Right click the My Computer icon on the desktop and then select Properties 2 Click the Device Manager tab 3 Select Apply and then click OK The printer should now function properly To Printer Power cord Printer cable optional or supplied with the printer This section does not apply to Windows 2000 Professional systems See the manual suppli...

Page 64: ... systems only you can also use an external display to set up a virtual desktop Please refer to Using the Dual Display Function in your Software Guide for further details To connect a computer display 1 Use the a symbol on the computer to locate the Monitor connector Plug the display cable into this connector 2 If necessary plug one end of the display power cord into the display and the other end i...

Page 65: ...cludes built in speakers and a microphone 1 Use the a symbol to locate the Monitor connector Plug the display cable into this connector 2 Use the i symbol to locate the Headphone connector Plug the speaker cable into this connector 3 Use the m symbol to locate the Microphone connector Plug the microphone cable into this connector i m To To To Monitor Multimedia computer display Power cord RGB sign...

Page 66: ...se refer to Selecting the Display Mode in your Software guide for more information To Press Result Switch to anexternal display Fn F 7 Toggles between the LCD the external display connected to the Monitor connector and both the LCD and external display See the manual supplied with your projector for more information on installation and use You may not be able to display the computer s LCD and the ...

Page 67: ...See the manual supplied with your peripheral for more information on installation and use Not on PCG 701 If you insert a DVD in your DVD drive to watch a video on your TV the Fn F8 key combination might not activate the function to toggle between your LCD and TV Solution 1 Eject your DVD from your computer 2 Once the DVD is ejected toggle between your LCD and your TV with the combination Fn F8 You...

Page 68: ...mbol to locate the Serial connector Plug the connecting cable into this port on the computer and into the Digital I O connector on the digital still camera To IOIOI Serial Digital still camera To digital I O Serial cable not supplied See the manual supplied with your digital camera or other serial device for more information on installation and use If you use a digital camera that has an infrared ...

Page 69: ...cated folder 2 Launch the application and open the image to edit or drag and drop it onto the application shortcut Make the changes you want to the image 3 Save it under the new name and format if needed Using Memory Sticks If your digital camera includes a Memory Stick slot you can copy images from it to your computer via a Memory Stick Copy images on the Memory Stick and insert it into the optio...

Page 70: ...mory Stick into the optional PC Card Adapter 2 Insert the PC Card into the slot on your computer label facing up push it gently until the release button ejects completely and put back the release button 3 The Memory Stick is automatically detected by your system and will appear in your My Computer window as a local drive under the appropriate letter depending on the configuration of your computer ...

Page 71: ...On Sony digital video cameras connectors labeled DV Out DV In Out or i LINK are i LINK compatible The i LINK connector of your notebook computer does not supply power to external devices generally powered by i LINK connectors The i LINK connector supports transfer rates up to 400 Mbps however the actual transfer rate depends on the transfer rate of the external device The i LINK features available...

Page 72: ... recorder Link your MD deck and CD player with the optical cable and the CONTROL A1 or Control A1 II cable to enjoy Complete editing and assembly functions change the order of the numbers on your MD Use the touchpad or mouse to play and edit MDs and the keyboard to enter disc and track titles to display on your MD deck while playing Digital output and input without any noise or loss of data Drag a...

Page 73: ...ector and the other end to the Serial connector on your computer 2 Plug the optical cable into the Digital Optical output input of your MD desk 3 Turn on all the devices 4 Launch MD Player to edit the tracks on your MiniDisc The Control A1 or Control A1 II features only work with Sony devices For further information please refer to your Sony Dealer Notebook computer To Control A1 A1 Controller opt...

Page 74: ...ternal mouse or keyboard Use the symbol to locate the Mouse Keyboard connector Plug the keyboard cable or mouse cable into this connector with the M mark facing up For more information on using the keyboard see Using the Keyboard on page 27 See the manual supplied with your mouse or keyboard for more information on installation and use Before you connect or disconnect the mouse or keyboard turn of...

Page 75: ...this port and the other end into the USB device You may need to install software device drivers supplied with your USB device before using the USB device Read the manual supplied with your USB device carefully for more information on installation and use You can connect the optional Sony USB mouse PCGA UMS1 As the driver for PCGA UMS1 is preinstalled on your computer you can use this PCGA UMS1 USB...

Page 76: ...r cable into this connector See the manual supplied with your peripheral for more information on installation and use Make sure your speakers are designed for computer use Turn down the volume of the speakers before you turn them on Do not place diskettes on the speakers the speaker s magnetic field may damage the data on the diskettes See the manual supplied with your speakers for more informatio...

Page 77: ...sound input device for example to chat on the Internet you need to plug in an external microphone To connect an external microphone Use the m to locate the Microphone connector Plug the microphone cable into this connector Make sure your microphone is designed for computer use See the manual supplied with your peripheral for more information on installation and use Microphone To Microphone ...

Page 78: ...tart your computer and use the basic functions This guide gives you the information to access VAIO Link The Setting Up Poster gives you a list of the contents you find in the box a summary of the bundled applications and the list of specifications of your computer and accessories On line user guides supplied with your Documentation CD ROM This guide explains how to use your computer connect periph...

Page 79: ...te see your Customer Service Guide for addresses Before contacting VAIO Link try to solve the problem by reading your User Guide troubleshooting chapter or the manuals and helpfiles for the peripherals or software The Sony e mail support service answers your questions by electronic mail Just send your question in an e mail message and a Customer Service Analyst will send you a reply with the answe...

Page 80: ...t the modem see page 88 About peripherals see page 89 See also the on line FAQ provided on your Documentation CD ROM About the computer and software My computer does not start Check that the computer is plugged into a power source and that it is turned on Check that the power indicator on the front panel of the computer indicates that the power is on Check that the battery packs are inserted prope...

Page 81: ... F2 to setup would appear at the bottom of the display Should this happen you need to initialize the BIOS Follow the steps in When I turn on my computer the message Operating system not found appears and Windows does not start When I turn on my computer the message Operating system not found appears and Windows does not start Check the floppy disk drive to see if a non bootable diskette is in the ...

Page 82: ...shut down It is best to shut down your computer using the Shut Down command on the Windows Start menu Using other methods including those listed here may result in loss of unsaved data If the Shut Down command does not work properly follow these steps Restart the computer by pressing Ctrl Alt Delete and by choosing Shut Down If this does not work press the power button and hold it for at least fou...

Page 83: ... computer locks up while playing a DVD ROM CD ROM stop the DVD ROM CD ROM and restart the computer by pressing Ctrl Alt Delete and choosing Shut Down My software program locks up or crashes Contact the software publisher or designated provider for technical support Please refer to your Software guide for information on how to contact them My mouse doesn t work If you are using an external mouse ch...

Page 84: ...device using DVgate my system displays the message Failed to record to DV deck Please check deck s power status cable connection Close all open applications and restart your computer Frequent recording of images to a digital video device while using DVgate sometimes causes this to occur For more information on DVgate see the DVgate online help About the display My LCD does not display anything Che...

Page 85: ... the Eject button does not work you can open the tray by inserting a sharp pointed object into the hole to the right of the Eject button I can t play a CD ROM disc Make sure the label of the CD ROM is facing up If the CD ROM disc requires software make sure the software is installed according to the program s instructions Check the volume of your speakers Clean the CD ROM disc Moisture condensatio...

Page 86: ...nnections between your speakers and the computer 3 Check the Windows Control Panel System Device Manager to see that the drivers are installed properly A dirty or damaged disc may cause the computer to hang while it tries to read the disc If necessary reboot the computer remove the disc and then check that it is not dirty or damaged When I double click an application icon a message such as You mus...

Page 87: ...ication that has its own volume control check that the volume is turned up Check the volume controls in Windows If you use external speakers check that the speakers are properly connected and the volume is turned up If the speakers have a mute button make sure it is off If batteries power the speakers check that the batteries are inserted properly and that they are charged If you have connected an...

Page 88: ...ne line is plugged into your computer Check that the phone line is working You can check the line by plugging in an ordinary phone and listening for a dial tone Check that the phone number the program is dialing is correct In the Modems Properties dialog Control Panel Modems check that your modem is listed on the General tab and that the Dialing Properties are correct If you connect a GSM phone ma...

Page 89: ...ms If you are having a problem connecting with your Internet Service Provider check that the ISP is not experiencing technical problems If you have a second phone line available try connecting the modem to that line About peripherals I cannot use DV devices The message DV equipment seems to be disconnected or turned off appears Check that the DV device is turned on and that the cables are properly...

Page 90: ...rivers If needed contact your dealer The default setting for the printer port mode is correct for most printers If you cannot print try changing the printer port mode In Sony Notebook Setup select the Printer tab If the printer port mode is set to ECP change it to bi directional If the printer port mode is set to bi directional change it to ECP Please refer to Sony Notebook Setup in your Software ...

Page 91: ...page 89 See also the on line FAQ provided on your Documentation CD ROM About the computer and software My computer does not start Check that the computer is plugged into a power source and that it is turned on Check that the power indicator on the front panel of the computer indicates that the power is on Check that the battery packs are inserted properly and that they are charged Make sure there ...

Page 92: ...ould appear at the bottom of the display Should this happen you need to initialize the BIOS Follow the steps in The message Press F1 to resume F2 to setup appears at startup The message Press F1 to resume F2 to setup appears at startup If the floppy disk drive is empty follow the steps below to initialize the BIOS 1 Remove any peripheral devices connected to the computer 2 Turn the computer off an...

Page 93: ...this turns off the power Unplug the computer from the AC adapter and remove the battery pack from your computer My computer locks up If you suspect one application is locking your system you can try to stop it To do this press Ctrl Alt Delete once click Task Manager select the application or the process that you think is locking your system in the list and then click End Task If the above method d...

Page 94: ...l Sony USB PCGA UMS1 mouse check that the mouse is plugged into the USB connector My touchpad interprets a single tap as a double click Open the Mouse icon in the Control Panel and change the button assignments in the Mouse Properties dialog box One of the buttons is assigned to the double click action About Digital Video Captures and DVgate While I m recording images to a digital video device usi...

Page 95: ...lay The screen image on my external display is not centered or sized properly Use the controls on your external display to adjust the image Please refer to the manual supplied with your display for more information About CD ROMs and diskettes My DVD ROM CD ROM drive tray does not open Make sure the computer is turned on Press the Eject button on the DVD ROM CD ROM drive If the Eject button does no...

Page 96: ...the mute setting is off in your DVD player 2 Check the master volume setting in the audio Mixer If you have connected speakers externally check the volume settings in your computer speakers and check the connections between your speakers and the computer 3 In the Device Manager check that the DVD CD ROM drivers are installed properly To display the Device Manager click Start point to Settings and ...

Page 97: ...rite protected Check that the diskette is properly inserted into the floppy disk drive About sound My speakers are not producing sound The built in speakers may be turned off Press Fn F3 to turn on the speakers The speaker volume may be turned to the minimum Press Fn F4 and then press V or b to increase the volume If your computer is powered by battery check that the battery is inserted properly a...

Page 98: ...plugged into your computer Check that the phone line is working You can check the line by plugging in an ordinary phone and listening for a dial tone Check that the phone number the program is dialing is correct In the Phone and Modem Options dialog Control Panel Phone and Modem Options check that your modem is listed on the Modems tab and that the location information is correct on the Dialing Ru...

Page 99: ...e calling and that it is compatible with fax modems If you are having a problem connecting with your Internet Service Provider check that the ISP is not experiencing technical problems If you have a second phone line available try connecting the modem to that line About peripherals I cannot use DV devices The message DV equipment seems to be disconnected or turned off appears Check that the DV dev...

Page 100: ...o date drivers If needed contact your dealer The default setting for the printer port mode is correct for most printers If you cannot print try changing the printer port mode In Sony Notebook Setup select the Printer tab If the printer port mode is set to ECP change it to bi directional If the printer port mode is set to bi directional change it to ECP Please refer to Sony Notebook Setup in your S...

Page 101: ... the memory by installing optional memory modules On Upgrading the System Your notebook computer and memory modules use high precision components and electronic connectors technology To avoid the invalidation of your Guarantee by mishandling it is recommended that you contact your dealer to install a new memory module you do not install it yourself if you are not familiar with upgrading memory on ...

Page 102: ...stem from its power source and from any telecommunications links networks or modems before you open the system or do any of the procedures described in Installing the memory Module Failure to do so may result in personal injury or equipment damage Electrostatic Discharge ESD can damage Memory Modules and other components Perform the procedures described in Installing the memory Module only at an E...

Page 103: ...ve dust Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 35 C or less than 5 C High humidity To remove a memory module 1 Shut down your computer and disconnect all peripheral devices 2 Unplug your computer and remove the battery pack s 3 Turn your computer upside down and open the cover on the bottom 4 Remove the memory mo...

Page 104: ...g your computer and remove the battery pack s 3 Wait until the computer cools down Then turn your computer upside down and open the cover on the bottom by unscrewing the screw 4 Remove the memory module from its packaging 5 Install the memory module screw turn counter clockwise ...

Page 105: ...tebook Computer User Guide 105 n N 6 Close the cover and gently tighten the screw 7 Turn on the computer 1 Pull the tabs in the direction of the arrows The memory module is released 2 Pull the memory module in the direction of the arrow ...

Page 106: ...r User Guide 106 n N 8 Click the My Computer icon with the right button and select Properties 9 The System Properties screen will appear 10 Click the Performance tab to view the memory amount 11 If the additional memory is not shown repeat steps 1 9 ...

Page 107: ...ter Do not place your computer in a location subject to mechanical vibration or in unstable situation Do not move your computer while the power is on Do not turn off the power or restart the computer while reading or writing data Do not use your computer in a place subject to extreme change of temperature If the hard disk is damaged the data cannot be restored Back up data As you may lose importan...

Page 108: ... may however see tiny black points and or bright points red blue or green that continuously appear on the LCD This is a normal result of the manufacturing process and does not indicate a malfunction On the Power Source Your computer operates on 100V 240V AC 50 60 Hz Do not share the AC outlet with other power consuming equipment such as a copying machine or shredder You can purchase a power strip ...

Page 109: ... not drop the computer or place heavy objects on top of the computer On Installation Do not place your computer in a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Moisture or rain Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 35º C or less than 10º C High humidity Do not ...

Page 110: ...erated telephone and may not work with a private branch exchange PBX On Moisture Condensation If the computer is brought directly from a cold location to a warm one moisture may condense inside your computer In this case allow at least an hour before turning on your computer If any problem occurs unplug your computer and contact VAIO Link On Handling Diskettes Do not open the shutter manually and ...

Page 111: ...ny remaining moisture with a dry soft cloth On Using Batteries Never leave the battery pack in temperatures above 60 C such as in a car parked in the sun or under direct sunlight Battery life is shorter in a cold environment This is due to decreased battery efficiency at low temperatures Charge the batteries at temperatures between 10 C to 30 C Lower temperatures require a longer charging time Whi...

Page 112: ...ntially dangerous to play your earphones at high volume while walking especially at pedestrian crossings You should exercise extreme caution or discontinue use in potentially hazardous situations Preventing hearing damage Avoid using earphones at high volume Hearing experts advise against continuous loud and extended play If you experience a ringing in your ears reduce the volume or discontinue us...

Page 113: ...ltra ATA GB Ultra ATA xx GB Ultra ATA Standard RAM xx MB SDRAM 100 MHz PC100 compatible xx MB SDRAM 100 MHz PC100 compatible Maximum RAM xxx MB LCD Screen SVGA HPA XGA TFT XGA TFT L2 Cache Memory xxx xxx KB CPU integration MPEG MPEG 1 Digital Video Supports full screen playback MPEG 2 Digital Video Supports full screen playback Graphics 128 bit accelerator with 3 MB Video RAM 128 bit accelerator w...

Page 114: ...n Capabilities on Notebook Port replicator Printer Monitor External speakers or Headphone Serial PS 2 2 x USB Type II III PC Cards i LINK IEEE1394 S400 Port replicator Printer Monitor Video Out External speakers or Headphone Serial PS 2 2 x USB Type II III PC Cards Infrared i LINK IEEE1394 S400 Connection Capabilities on Port Replicator LAN Ethernet Printer VGA monitor Mouse and Keyboard USB or PS...

Page 115: ...rantee parts and labour Power Requirement 49 5 watts maximum 19 5 V DC AC100 240V Power Management Energy Star compliant ACPI Advanced Configuration and Power Interface Battery Lithium ion Dimensions Width Height Depth 324 mm 37 9 mm to 48 4 mm 265 5 mm 324 mm 35 8 mm to 46 9 mm 265 5 mm 324 mm 38 5 mm to 54 1 mm 265 5 mm Weight with weight saver and battery with FDD and battery 3 16 kg 3 35 kg 3 ...

Page 116: ...age Temperature 20 C t 60 C Temperature gradient less than 10 C hour Operating Humidity 20 t 80 Not condensed provided that humidity is less than 65 at 35 C hygrometer reading of less than 29 C Storage Humidity 10 t 90 Not condensed provided that humidity is less than 20 at 60 C hygrometer reading of less than 35 C Model Number PCG F701 PCG F707 PCG F709 F709K ...

Page 117: ... 52 54 brightness adjusting 24 buttons Eject 39 left 15 right 15 Start Windows 25 C cables power cord 18 cameras digital video recorder 71 Sony Digital Still 68 canceling commands 28 Caps Lock 15 indicator light 31 CD drive tray troubleshooting 85 95 CD ROM discs troubleshooting 85 95 CD ROM drive troubleshooting 85 95 CD ROM DVD ROM discs cleaning 111 ejecting 39 handling 110 111 inserting 39 CD ...

Page 118: ...In 16 18 58 i LINK 14 infrared 14 48 keyboard 15 58 microphone 14 monitor 16 58 mouse 16 58 Printer 63 printer 62 Serial port 16 58 USB 16 58 Correction keys 28 correction keys 28 Ctrl key 28 cursor movement keys 28 Customer Service Guide 79 customer support 79 See also VAIO Link 7 D DC In 16 18 58 digital still camera 48 connecting 68 digital video camera 71 disconnecting port replicator 61 diske...

Page 119: ...G Guarantee 26 Guarantee card 26 H handling audio CDs 111 CD ROM DVD ROM discs 110 111 diskettes 110 hard drives indicator light 15 30 headphones 65 Help Mouseware 34 online 79 I i LINK 14 71 IEEE1394 14 71 indicator lights battery 15 20 30 52 Caps Lock 15 31 charge status 20 hard drive 15 30 Num Lock 15 30 power 15 Scroll Lock 15 31 infrared communication devices 48 other computers 48 infrared po...

Page 120: ...e 14 connecting 77 connector 65 troubleshooting 87 98 modem troubleshooting 88 98 moisture condensation 110 monitor 16 58 connecting 64 connector 65 selecting 66 mouse connecting 74 connector 16 troubleshooting 83 94 Mouse Properties screen 34 multimedia computer display 65 Multi purpose bay weight saver 55 My 82 93 N Navigation keys 27 navigation keys 28 Num Lock 15 indicator light 30 numeric key...

Page 121: ...er keys 44 projector 66 R radio interference 109 rechargeable battery packs 18 19 recharging battery packs 20 registering your computer 26 Registering Your Computer 26 Release lever 37 removing battery packs 23 diskettes 36 floppy disk drive 37 removing port replicator 61 replacing battery packs 52 right button 15 S Scroll Lock 15 indicator light 31 second battery pack 19 52 selecting display 66 L...

Page 122: ...94 troubleshooting 80 91 startup 25 troubleshooting Windows 2000 Professional systems startup 91 troubleshooting Windows 98 systems startup 80 turning on computer 24 TV interference 109 U USB connecting 75 connector 16 58 75 V VAIO Link 79 response center 79 software 79 ventilation 109 video camera 71 W weight saver attaching 53 connecting 55 removing 56 Windows Control Panel 49 key 28 key combina...

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